managing change for business success (on click)
DESCRIPTION
Change is an inevitable part of any business, whether it’s during the start-up phase or rapidly growing. How the business owner plans for change and persuade others to support and deliver such change can be a result of having a clear vision, effective communication and seeking achieving buy in for the process from staff of the business. What change is not managed well, it’s not unsurprising to find that that people in the business are resistant to any change –it makes them afraid of the future and they prefer to settle for the present, irrespective of how inefficient current systems may be. In this brief slide show, Veronica, an experienced and qualified Small Business Coach & Mentor, shares 7 simple tips on how owners and directors of small and medium-size businesses can prevent and/or manage resistance to change among staff. To download the ppt slide, just click on the download button at the top of this slide. VeronicaThe way in which it is pla Your Small Business Coach www.yoursmallbusinesscoach.co.ukTRANSCRIPT
MANAGING CHANGE FOR BUSINESS
SUCCESS
7 Tips on Handling Resistance to Change in Small Businesses
Veronica BroomesBusiness Coach and Mentorhttp://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
Learn How to Manage Change
Handling Resistance to Change
Veronica BroomesBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
1) Resistance to change is not uncommon in small businesses. This can be found especially in those who have worked for many years or were involved since the start of the business.
Handling Resistance to Change
Veronica BroomesBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
2) Resistance to change may stem from:
• Resistance to content of change
For example, introducing new technology, process or even Customer Relationship Management systems can require more or fewer steps by staff. Either way, there is reluctance to change from known to unknown.
Handling Resistance to Change
Veronica BroomesBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
• Resistance to process of change
This happens more often when the process of arriving at change was not consultative/ inclusive . This stems from a ‘top-down’ approach to management, rather than consultation that allowed for early buy in and ownership of the change. People feel ignored!
Handling Resistance to Change
Veronica BroomesBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
3) Understanding the reason for resistance can result in more appropriate crafting/tailoring of messages of organisational change.
Handling Resistance to Change
Veronica BroomesBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
Reasons for resistance include: shock of dealing with the new, fear of the unknown, uncertainty, inconvenience, threat to status.
4) Real change happens in the minds of people as they talk to each other, and with you, about the effect of change on how they work.
Handling Resistance to Change
Veronica BroomesBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
5) Remember that in general, people do not relish change, they find it deeply disturbing and threatening.
They are afraid of the unknown. Your people's fear of change is as great as your own fear of failure.
Handling Resistance to Change
Veronica BroomesBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
6) Avoid repeating the mistakes of earlier changes as you grow your business. Not only will this make implementing the change easier, but you will save time and money.
Handling Resistance to Change
Veronica BroomesBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
7) Find out what do your people say to themselves about the way you are managing change.
How to do this? Just ask them!
Handling Resistance to Change
Veronica BroomesBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
Want a more profitable business & greater value for customers? Then, contact Your Small Business Coach, Veronica. Email: [email protected] T: +44(0)845 054 2870
Handling Resistance to Change
Veronica BroomesBusiness Coach and Mentor
http://www.yoursmallbusinesscoach.co.ukT: +44(0)845 054 2870
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Email: [email protected]