Whole System Change – the leadership challenge

A view through the diabetes lensDr Linda Edwards

Diabetes – The Challenge

• 700 people a day are diagnosed with diabetes• 50% increase projected by 2025 (5 million)• Not taken seriously• Rarely a single morbidity• Has ghastly complications – amputations, blindness, kidney

failure…..

The ingredients of success

Authentic leadership

Clear vision and strategy

Successful Change

The Ripple Effect

http://www.visualphotos.com/photo/1x6037437/water-ripples-computer-artwork.jpg

If we change one part of the system we change the whole system

The Approach

Seek first to understand, then to be understood

• Define the problem• Engage people to co create the solution• Look at the system as a whole

STOP, LOOK & LISTEN

• STOP – take a breath

• LOOK – stand back and observe the problem within the whole system

• LISTEN – stop pretending and really listen

Learning to ListenThe 5 stages of effective listening

1

2

3

4

5

IGNORING

PRETEND LISTENING

SELECTIVE LISTENING

ATTENTIVE LISTENING

REAL LISTENING – From the others perspective

An experience

In order to influence we first have be influenced

• Real listening enables us to understand the other person’s ‘map’

• To be really listened to gives a real sense of affirmation, appreciation and of being understood.

• By applying ‘real listening’ you become vulnerable and in this lies the paradox……….

Understand your people

The key ingredients for system change

System Change

AuthenticSkills

ExperienceEnthusiasm

The 3 ingredients of successful leadership

• Authenticity• True to Self• True to the people they encounter

Dr Linda EdwardsManaging DirectorService Redesign and Improvement ConsultancyDiabetes UK

Tel: 07880202202

https://www.diabetes.org.uk/Service-Redesign-Improvement-Consultancy