CONSIDERABLE LEADERSHIP AND LITTLE MGT

CONSIDERABLE LDRSHIP AND MGT

LITTLE LDRSHIP/MGT

CONSIDERABLE MGT

LITTLE LDRSHIP

HI

LO HI

AMT OF CHANGE

AMT OF DIFFERENT SERVICE OFFERINGS/BUSINESS STRANDS

LEADERSHIP VS MANAGERSHIP

BUSINES EXPERTISE/COMPETENCE THINKING AHEAD STRATEGICALLY LISTENING TO AND ANTICIPATING CUSTOMER

DEMANDS PLANNING TO MEET CUSTOMER DEMANDS DEVELOPING CUSTOMER DRIVEN OFFERINGS

AND SOLUTIONS TAKING OPPORTUNITIES TO IMPROVE SERVICES

TO CUSTOMERS.

UNDERSTANDING ONES OWN AND OTHERS FEELINGS

LISTENING BEING OPEN AND EMPATHETIC SHARING FEELINGS APPRECIATING OTHERS

Intrapersonal self awareness Self confidence Self discipline Interpersonal- empathy, optimism, social responsibility

Stakeholder map in office relocation? Who are- Winners? Losers? Helpers? Hinderers? Neutral?

POWER CENTRESSOURCES OF POWER LEVERS OF INFLUENCE BUY IN FROM STAKEHOLDERS

LIFE AND PURPOSE ROLE GOALS AND CONTRIBUTION VALUES PERSONAL GROWTH AND SELF

AWARENESS

BEING KNOWING DOING THE TRANSITION CURVE LEARNING OGANIZATIONS HAVING A PERSONAL VISION CREATING AN ORGANIZATIONAL

VISION

denial commitment

resistance exploration

Internal self

pastfuture

External environment

CHANGE TRANSITION GRID

BPR LEAN MANUFACTURING TQM ISO BUSINESS EXCELLENCE VALUES PROGRAMMES BRANDING CUSTOMER CARE BALANCE SCORECARD CULTURE CHANGE COMPETENCY FRAMEWORK

Openly aggressive behavior Passive aggressive behavior Passive behavior Assertive behavior Collaborative behavior

Ingratiation Exchange of benefits Rationality Upwards Appeal Coalitions External consultants Sharing a common vision Role modelling