managing care brochure

Tel: 020 8788 7936

Email: [email protected] 9, Disraeli Road, Putney, London SW15 2DR

Managing Care Limited

Home Care Specialists Company No: 6897325

www.managingcare.co.uk

Introduction ...................................................................................................................................... 2

Our Carers ......................................................................................................................................... 3

Matching the Right Carer ........................................................................................................... 3

What Our Carers Say .................................................................................................................. 4

Our Awards ....................................................................................................................................... 6

Our Services ...................................................................................................................................... 7

Our Care Programs: ....................................................................................................................... 7

Live-in Care ................................................................................................................................ 7

Respite Care .............................................................................................................................. 8

Hospital Visits and Rehabilitation Support................................................................................ 10

Personal Care and Home Help.................................................................................................. 11

Palliative End-of-life Care ......................................................................................................... 12

Night Care ............................................................................................................................... 12

Companionship ........................................................................................................................ 15

Our Specialised Care Programs for the Elderly: ............................................................................ 16

Dementia ................................................................................................................................. 16

Parkinson’s .............................................................................................................................. 18

Alzheimer’s .............................................................................................................................. 19

Our Specialised Support Programs for Younger People with: ....................................................... 20

Learning Disabilities ................................................................................................................. 20

Injury Support .......................................................................................................................... 21

Spinal Cord Injury ................................................................................................................. 21

Multiple Sclerosis ................................................................................................................. 22

Brain and Motor Neuron Injuries............................................... Error! Bookmark not defined.

Stroke ........................................................................................... Error! Bookmark not defined.

Cancer ..................................................................................................................................... 23

Cerebral Palsy ............................................................................... Error! Bookmark not defined.

Testimonials .................................................................................................................................... 24

Our Locations .................................................................................................................................. 25

Why Managing Care? ...................................................................................................................... 26

mailto:[email protected]

Tel: 020 8788 7936





Introduction

It is our pleasure to welcome you to our award-winning CARE AT HOME SERVICE. Managing Care is a

leading care company in London and Surrey offering high quality and affordable care services in your

own home. We provide a wide range of home care services, ranging from dementia care, personal

care, home help and companionship to 24-hour live-in care. Whatever your needs are, please feel

free to contact us for more information or arrange a visit for an informal discussion. Managing Care

started providing home care services in South West London in 2009 through our Putney care agency.

Since then we have expanded and now have a care agency in Wimbledon, Ealing, Kingston,

Richmond and Barnet. We are regulated by the Care Quality Commission. You can read our profile

at the CQC .


http://www.managingcare.co.uk/london/managing-care-wins-british-care-award-2012

http://www.managingcare.co.uk/care-services-london

http://www.managingcare.co.uk/dementia-care-services-london

http://www.managingcare.co.uk/care-services-london/home-care



http://www.managingcare.co.uk/care-services-london/companionship

http://www.managingcare.co.uk/care-services-london/live-in-care

http://www.managingcare.co.uk/contactus

http://www.managingcare.co.uk/care-services-london/home-care-in-putney

http://www.managingcare.co.uk/care-services-london/home-care-in-wimbledon

http://www.managingcare.co.uk/care-services-london/home-care-richmond

http://www.cqc.org.uk/directory/1-111347619


Tel: 020 8788 7936





Our Carers

We use a rigorous selection process so we ensure we are selecting carers with the relevant

experience and training in care. Managing Care provide further in house training before our

carers are assigned to our clients. All our carers are employed directly and we process their

payroll in-house, which includes their tax, National Insurance and we are responsible for their

holiday pay and sickness pay. All carers will carry out a Criminal Record Bureau

(CRB) check and four references are followed up by our recruitment team.

Our Carers are regularly checked by our supervisor or Care Manager to ensure their work is

carried out correctly as well as ensuring our carers they have the right support by our

management team.

Our Carers are awarded on a regular period for recognition and their commitment to care.

This is done through Internal Awards, certificates, payment bonus, as well as National

Awards. Such awards have received support from across the social care sector, including

the Department of Health, the Association of Directors of Adult Social Services

(ADASS), Ceretas, the English Community Care Association (ECCA), the Social Care

Institute for Excellence (SCIE), theNational Skills Academy and Skills for Care.

Matching the Right Carer

Managing Care team members work extra hard to ensure that we can match the right carer for

you. We feel it is important that we consider a suitable fit of personalities and general interest

so that you look forward to our carers visits. Normally we would like to introduce two or

three carers where one will be the main and regular carer for you. The other two are available

to provide support during holidays and sickness cover of your main carer.

During the initial period of your care service, our team will be in touch to make sure you are

happy with your carer and to discuss if your current carer is a good fit. If this is not the case,

we are only more than happy to make adjustments and find another carer for you.


http://www.managingcare.co.uk/our-carer




http://www.managingcare.co.uk/recruitment

http://www.managingcare.co.uk/london/meet-our-new-care-manager

http://www.managingcare.co.uk/london/the-great-british-care-awards


https://www.gov.uk/government/topics/social-care

http://www.adass.org.uk/


http://www.ceretas.org.uk/index.php

http://www.ecca.org.uk/

http://www.scie.org.uk/


https://www.nsasocialcare.co.uk/

http://www.skillsforcare.org.uk/home/home.aspx

http://www.managingcare.co.uk/team


Tel: 020 8788 7936





What Our Carers Say

Working in a care environment, particularly with clients with dementia, can be very

challenging, but also just as importantly, it has its own rewards. To begin with no two days

are ever the same; a clients needs are always changing, which means you are constantly

adapting to keep up with them. One of the innovations that I have helped implement has been

around introducing more flexibility around the way in which we organise our day,

particularly around feeding times. This has involved moving what was previously the largest

meal of the day, which was served in the evening to lunchtime and swapping this with a

lighter meal of soup and sandwiches. This small change has however already made a big

difference.As well as, accommodating better the various mood swings that the client has

during the day, it has helped remove a lot of the stress that previously surrounded meal times.

We can now better ensure that the client is always well fed. Taking care of the little details in

life, those we often take for granted, such as using the toilet, brushing ones teeth or having a

bath has equally required new ways of working. This has involved introducing greater levels

of flexibility, within reason. For instance around when and how we begin certain tasks; only

beginning a task when it is clear that the client will be receptive. Stopping if he is not or

postponing it to a later time; with the focus shifting to getting things done when it best suits

the mood of the client, rather than sticking religiously to a set schedule. Naturally these

changes have required me to be better organised. This has meant not only ensuring that the

duties that I carry out every day are done in the most efficient way possible, but also that I

am always responsive to my clients needs. Finally, in my view, caring for someone else

involves being sensitive to all their needs; be they physical, in terms of being kept warm, fed,

comfortable and clean; to understanding their emotional needs, learning what makes them

happy, as well as, providing companionship. I have spent many hours quietly sitting beside

my client, listening to him and providing reassurance. I have equally spent just as many

hours singing along with him to his favourite records and seeing in the glint in his eyes the

joy that a lifetime of memories can bring.

- Richard Traill

My personal approach to providing care is driven by my passion for the job that I do and the

people that I help. It makes no difference if they are black, brown, yellow, white, male or

female, or what religion they follow. Whilst I know they are “clients”, to me they are first and

foremost people. And each one is an individual with his or her own personality and needs.

People who need care are more frequently in situations that are difficult and potentially

demeaning.

By the very nature of their situations, the people I care for suffer from mood-swings which

can be surprising. Fortunately, I have a patient nature – combined with enough experience

under my belt which allows me to handle these changes, while at the same time maintaining

the patient’s self esteem and and dignity.


Tel: 020 8788 7936





Some personal qualities of care are constant – like courtesy and respect. At different times, I

bring different attributes, as the moment requires: be it compassion or positivity, and

frequently a sense of humour.

The key is to get to know each person very well. I feel a very strong sense of responsibility

here, because on numerous occasions, they come to lean on me and rely upon me totally.

They expect me to become a friend and always be there for them.

After 10 years experience, I have developed levels of awareness such that I often know

immediately and intuitively what to say and do, and the right way to handle a situation.

This experience not only helps me to support each person in a way that is tailored to his or

her individuality and personality; it also allows me to look objectively at the way their days

are structured, and to re-organise their routine, in a way that is most beneficial to them.

Good, clear, communications are basic skills, often highly under-rated, but doubly important

in the work of caring.

Improving and sustaining their “Quality of Life” at the highest possible level is really

important to me. I do this through gaining their trust, and building a strong and lasting

relationship. A caring relationship is based on recognition of, and sensitivity to, their

individuality and needs – and that relies on skills of keen observation and awareness, good

listening and conversation. Developing these critical skills are goals which I constantly

measure myself against.

In quiet moments when I sit back and reflect, I know I leave each individual I care for, in a

state of mental happiness and physical wellbeing. I feel truly blessed that I perform a task

that also gives me such a great deal of fulfilment and personal satisfaction.

- Juliet Nansubuga


Tel: 020 8788 7936





Our Awards

Managing Care is an award-winning home care provider. The expertise of our carers has

often been recognised by the care community in the form of multiple prizes.

The Great British Care Awards seek to reward excellence throughout the care sector,

paying tribute to individuals who seek and have shown excellence within their field of work.

We have won an award every year we have participated in this competition (2010, 2011 and

2012).

Awards:

Dementia Carer

Dignity in Care

Care Employer

Home Care Manager

Care Trainer

Managing Care was also a finalist in the 2010 South London Business Awards, which were

set up to celebrate dynamic new businesses that showed innovation in their fields.


Tel: 020 8788 7936





Our Services

Our Care Programs:

Live-in Care

Live-in Care – our one to one care

Managing Care is a flexible and specialised home help service designed for those who need some

assistance to live well in your own homes. At home you will have the continuity and comfort of staying

at home with familiar surroundings; we can be truly be

Your care is arranged on your terms and is designed to meet existing preferences for your own

familiar routines – for example; care routines, meals and eating times, hobbies, outings, rest

time, companionship and medication. Our one-to-one care has the flexibility to evolve with you when

you require changes.

Our Live-in Carers

Our carers are directly employed and trained by ourselves, and we can guarantee that you will never

be left without care. This will allow you peace of mind not just today, but for the long term

arrangements. We appreciate how important it is to find the right live-in care to make independent

living a reality, which is why we invest so much thought and effort in our carer selection, training and

placement. Both Directors at Managing Care are involved in assessing each carer who is offer

employed with us, and further during our training programmes. Careful matching is then assessed of

our live-in carer to match your lifestyle, personality and location ensure a good client/ personal

assistant relationship.

We are here to talk 7 days a week – call us on 0208 788 7936 – we will listen

carefully to our needs before we give you an outline of what it will cost and how soon we can start your care.

The flexibility of live-in care

We support live in care for both elderly and younger people to enable them to live full and

independent lives. For example – we support young people with physical disabilities at universities in

London through to progressive conditions such as Dementia or Multiple sclerosis. Our carers are

highly experienced about different forms of disabilities and undertake training to ensure they are to

date to with certain aspects – such as manual handling

How we work:

We will arrange a time to meet you and get the fullest possible picture of your needs and wishes. This

will enable us to give you a more accurate cost and in principle selecting a matching carer for you.

The care will come to you at the agreed time.

Matching the right Carer

Managing Care team members work extra hard to ensure that we can match the right carer for you.

We feel it is important that we consider a suitable fit of personalities and general interest so that you

look forward to our carers visits. Normally we would like to introduce two or three carers where one

will be the main and regular carer for you. The other two are available to provide support during

holidays and sickness cover of your main carer.


http://www.managingcare.co.uk/care-services-london/live-in-care


Tel: 020 8788 7936





During the initial period of your care service, our team will be in touch to ensure you are happy with

your carer and to discuss if your current carer is a good fit. If this is not the case, we are only more

than happy to make adjustments and find another carer for you.

A little more about our Carers


experience and training in care. Managing Care provide further in house training before our carers are

assigned to our clients. All our carers are employed directly and we process their payroll in-house,

which includes their tax, National Insurance and we are responsible for their holiday pay and sickness

pay. All carers will carry out a Criminal Record Bureau (CRB) check and four references are followed

up by our recruitment team.

Our Carers are regularly checked by our supervisor or Care Manager to ensure their work is carried

out correctly as well as ensuring our carers they have the right support by our management team.

Our Carers are awarded on a regular period for recognition and their commitment to care. This is

done through Internal Awards, certificates, payment bonus, as well as National Awards. Such

awards have received support from across the social care sector, including the Department of

Health, the Association of Directors of Adult Social Services (ADASS), Ceretas, the English

Community Care Association (ECCA), the Social Care Institute for Excellence (SCIE),

theNational Skills Academy and Skills for Care.

Respite Care

There are many different ways for carers to get a break from caring, whether it’s for a week, one morning a week or just

occasionally.

Managing Care offers shorter term respite care service which is designed to

give you the opportunity to rest and to take some time for yourself. We really appreciate how

demanding it is to be a family carer. We know that it’s hard to leave, but we will give you the

confidence and assurance by following a detail care plans so avoid an unnecessary disruptions to

your family member.

We take exactly the same time and trouble in planning our short-term respite care service as we do

with longer term assignments. This means we will sit down with you and plan every aspect of the care

required thoroughly and meticulously, including:

• Your loved one’s daily routine

• Their food preferences

• Their personal care needs

• Their medication requirements

• General house-keeping requirements

Here is a recent comment by one of our clients:













http://www.managingcare.co.uk/care-services-london/respite-care-in-london

http://www.managingcare.co.uk/care-at-home-services/personal-care-home-help

Tel: 020 8788 7936





Managing Care Ltd, really ‘Get-It’. They understand that the (old) Care Models of ‘statism’ and applied

chunks of Hours/Days/Visits are a thing of the past. They engage carers on the basis of supporting

the Client OUTCOMES, through the application of normal care activity, without loosing sight of the

OBJECTIVES. They are also a very professional firm, who try that little bit harder to win-through.

Sarah my Wife recognises this as a good reason why we moved from the last firm, who were rooted

in static care. This is OUTCOME focused dynamic care in action. Well done MCL. Well done Emel,

our carer.

- R. House, Wimbledon.

Also our respite services include:

Days out: Enjoy a precious day out with your loved one while we take the pressure off you.

Whether you have a family event that you’d like to go to, or if you simply want to get out of the

house and do something different, we’ll help your loved one to get ready, arrange transport

and ensure all their needs are met during the day.

Sitter service and companionship: If you need to go out during the day, or in the evening,

we’ll step in to take care of your loved one. Companionship is central to this service, whether

your loved one would enjoy sharing a hobby, or a friendly chat while catching up with a

favourite TV programme.

Planning your Respite Care:

We offer flexible services from 1 morning a week respite to a number of weeks. Our live-in carer will

be available to you to continue the routines of the person being cared for. We can offer to arrange

respite care at short term notice – for example if you are unwell or admitted to a hospital yourself- as

we have a number of experienced carers available to meet your requirements. This is also an option

for people who are coming out of the hospital and are needing care support while they recuperate at

home. We can provide support on a one off occasion – perhaps you have an event you need to

attend.



















Tel: 020 8788 7936













Hospital Visits and Rehabilitation Support

If you have been discharged from the hospital after an illness or injury but aren’t yet fully recovered,

you may require rehabilitation support at home. Such care can help to bridge the gap between a stay

in the hospital and your full recovery, helping you to make progress in a comfortable and reassuring

environment.

At Managing Care, our experts can help guide and support you to take and the right food to eat, to

help you get well as quickly as possible. From your initial assessment through to your continuing care,

we’ll make sure to properly factor in and work with your changing needs.








our carer.


Our Rehabilitation support services can assist you with:

Appropriate plans of eating

Getting out and about and making use of any helpful services, for example alternative

therapies

Addressing any necessary adjustments or health and safety hazards in the home

Cooking, housekeeping and general errands

Getting to appointments.



















http://www.managingcare.co.uk/care-services-london/hospital-visits

http://www.managingcare.co.uk/care-services-london/rehabilitation-support


Tel: 020 8788 7936























Personal Care and Home Help

In order to allow you to live independently at home for as long as

possible we provide a range of personal care and home help

services.

This will typically be for a minimum of 1 hour per visit up to a

maximum of 24 hours a day. They may cover activities such as:

Bathing

Dressing

Grooming

Pet Care

Incontinence

Eating

Cleaning

Laundry

Prepare meals

Shopping

Gardening

Medication reminders

Managing Care is one of London’s largest and most successful home care, personal care and support

providers. Our local offices in and around London provide a wide range of care and support services,

tailored to each individual’s requirements.



















http://www.managingcare.co.uk/care-services-london/personal-care-home-help


Tel: 020 8788 7936























Palliative End-of-life Care

We offer both hourly and live-in care services for people who have been diagnosed with terminal

conditions or are otherwise approaching the end of life. At this point, it becomes essential to have

plans in place and an established support network.

Our live in care services ensure that your loved one can enjoy the comfort and familiarity of their own

home until the very end.

Our carers focus on ensuring that clients enjoy every moment of their life, connect with their loved

ones, realise their wishes, and realistically have a plan in place and their affairs in order. They blend

professional help with daily practicalities with personal emotional support that is tailored to the client’s

needs at this late hour.

We also offer respite care services to assist family carers and take over when they need to rest or are

otherwise unavailable.

Our person-centered approach to care ensures that our services are moulded around your needs and

this is reflected in a personalised care plan. Our services are fully managed and our Care Managers

are available all day every day. With us, you are always in good hands.

Night Care

Managing Care provides specialised Night Care. This is where an experienced carer who will remain

alert through out the night supporting our clients and their families.

It is often very useful for families who are dealing with the bulk of the care needs during the waking

hours, but need to have their own rest time.













http://www.managingcare.co.uk/care-services-london/palliative-end-of-life-care

http://www.managingcare.co.uk/care-services-london/night-care

Tel: 020 8788 7936





This service can also be for a short duration while you recover from an illness or from a hospital stay.

All our services at Managing Care are flexible and we can adapt easily to meet your individual needs.

We can arrange visits from as little as once a day to seven days a week, and can visit from every

week to once every month.








our carer.


Overnight requirements

Managing Care offers a wide range of overnight care services for our clients. Here are a number of

options which you like to consider:

Sleeping night

Many elderly or mentally or physically frail people live independently and need only an hour or so of

support during the night. During the night time may bring concerns about the possibility of an

emergency or difficulty arising, such as a fall or time and place confusion – a common dementia

symptom.

The sleeping night services, is where our carer will sleep at your home for a minimum of eight hours.

Our carer will be expected to get a reasonable night’s sleep but is on hand if required. However, the

carer will be able to get up at least twice during the night to support your needs. If the carer has to get

up more than twice during the night, then it will be considered a waking night.

Our carers can also provide morning support with washing, dressing and preparing breakfast.

Making use of a spare room to provide sleeping arrangements for carers will helps avoid the high cost

of a full awake night services.

Night care – Awake

This is where our carer is available full-time, throughout the night, for approximately ten to twelve

hours, but this is also flexible on the client needs.

The Night Carer is expected to undertake any tasks normally undertaken by a relative or a main

carer. Our carer will offer practical support with tasks such as making and changing your bed, helping

you to reach the toilet or commode, helping you in and out of bed and monitoring and assisting

throughout the night.


Tel: 020 8788 7936





Sitting Service

This is where our carer will arrive at your home and keep the person who is requiring care company

for a number of hours allowing the family member or regular carer to take a break.

Our experienced carer who will stay with a client or close to them whilst they sleep and are there to

deal with any issues that arise in the night.

























Next Steps?

We will arrange to visit you in your home to carry out a Care Assessment prior to your care

starting. The Home Assessment is the perfect opportunity for you to meet us, address any questions

you may have, and for us to explain everything to you.

Our Care service is available in parts of South West London including in the following aeas – Putney,

Wandsworth, Wimbledon, Richmond














Tel: 020 8788 7936





Companionship

Older people often become isolated and lonely and lack interaction

with other people, which can lead to depression and distress. Our

companionship service has been specially designed to help you to

stay active, feel part of society and connect with the people around

you. This service offers a variety of engaging activities, below are a

few examples:

Stimulate mental

awareness

Reminisce about the

past

Play games and cards

Provide reminders for

appointments

Participate in crafts

Stimulation to participate

in daily tasks

Managing Care is one of the London’s largest and most successful home care, companionship care

services and support providers. We are a professional service company providing families in need of

non-medical practical care and companionship for the elderly at home.







































Tel: 020 8788 7936





Our Specialised Care Programs for the Elderly:

Dementia

Quality of life means a lot of things to a lot of people. At Managing Care, we believe that three key

factors are vital to enjoy a better quality of life and we address these through the services we offer.

These are to have:

someone to love and be loved in return

somewhere to live, a place we call our home

something to do which caters for our interests and aspirations

It’s very important that people with dementia are treated with respect. It is important to remember that

a person with dementia is still a unique and valuable human being, despite their illness.

When a person with dementia finds that their mental abilities are declining, they often feel vulnerable

and in need of reassurance and support. The people closest to them – including their carers, friends

and family – need to do everything they can to help the person to retain their sense of identity and

feelings of self-worth.

Our carers can help you on a one-to-one basis with all domestic duties that may have become more

difficult, as well as providing personal care. Our carer will also be a companion to support you

emotionally as well as physically.

If you are caring for a person with dementia, you may sometimes find their behaviour confusing,

irritating or difficult to deal with, leaving you feeling stressed, irritable or helpless. We specifically train

our carers to work with these situations. They understand the importance of learning the meaning

behind the actions of the person with dementia and to always respond in a calm manner. This way

our carers can deal effectively with the challenges that arise.



http://www.managingcare.co.uk/care-services-london/care-for-older-people/elderly-care

http://www.managingcare.co.uk/care-services-london/care-for-older-people/dementia-care-services-london


Tel: 020 8788 7936











our carer.


Our specialist dementia care services include:

Engage in conversation

Aid with reading

Listen to music and sing along

Play games and cards

Accompany to appointments (GP, hospital etc)

Accompany to go out (lunch, park, museum etc)

Visit family and friends

Personal Care and Home Help

These links provide more information on dementia and care:

Caring for a person with dementia – Alzheimer’s Society

Looking after someone with dementia – NHS

Ten real-life strategies for dementia caregiving – Family Caregiver Alliance







During the initial period of your care service, our team will be in touch to make sure you are happy

with your carer and to discuss if your current carer is a good fit. If this is not the case, we are only

more than happy to make adjustments and find another carer for you.













http://www.managingcare.co.uk/care-at-home-services/companionship

http://www.managingcare.co.uk/care-at-home-services/hospital-visits



http://www.alzheimers.org.uk/site/scripts/home_info.php?homepageID=53http://www.alzheimers.org.uk/site/scripts/home_info.php?homepageID=53

http://www.nhs.uk/Conditions/dementia-guide/Pages/dementia-carers.aspx

http://www.caregiver.org/caregiver/jsp/content_node.jsp?nodeid=1134




Tel: 020 8788 7936









Parkinson’s

If you or someone you love has been diagnosed with Parkinson’s, you may be anxious about the

future. Parkinson’s is a serious degenerative brain condition that impedes motor skills, speech, and

other functions. It creates rigidity of muscles and slows physical movement, meaning everyday tasks

can become increasingly difficult or even impossible.

Managing Care supports Parkinson’s clients works across the spectrum of Parkinson’s progression.

Whether you simply require regular care for medication prompts and meals, or are looking for a full-

time, live-in carer, we can help.

Why opt for care at home?

When it comes to managing Parkinson’s, routine is everything. For example irregular medication

consumption can be hazardous for sufferers, upsetting the balance of the brain and causing

unpredictable symptoms, such as:

Inability to speak, move, eat or swallow

Uncontrolled body movements

Disturbing psychosis symptoms.

With Managing Care, you will have a one on one relationship with an expert carer, in which your

welfare will be their sole focus. And since inconsistency of surroundings and routine can create stress

(which can be harmful for Parkinson’s sufferers), the stability of this relationship has further benefits.

We can help with:

Carefully monitoring your ups and downs day by day

Supervising of medication intake


Supporting and supervising you in performing tasks which you are able to do, but that are

difficult

Being on hand to liaise with any other helpful professionals as necessary, as well as giving

regular wellbeing reports to family

Providing a friendly face and a stable, consistent source of personal support

Ensuring health and safety at home.

Our expert carers are specially trained in how to deal with Parkinson’s. We search out the most

highly-qualified and dedicated staff, to walk hand-in-hand with you through those tasks that have

become a challenge. From the outset, we will work with you and your family to create a unique care

plan that maximises your independence in a safe way. Your life, best lived, is our priority.











http://www.managingcare.co.uk/care-services-london/care-for-older-people/parkinsons-care

Tel: 020 8788 7936





Alzheimer’s

One of our most important services is the specialist care we offer for people with Alzheimer’s

disease.

We at managing care acknowledge that caring for someone with Alzheimer’s can be very challenging

at times, especially for family members who are full-time carers. We are aware of the importance of

having experienced care staff, which family members and representatives trust to provide the highest

standard of care to their loved ones.

All care staff is fully trained to provide person-centered care to people with Alzheimer’s. Family

members and representatives can feel at ease knowing that we as a company place a high emphasis

on treating people with Alzheimer’s with dignity and respect, and as individuals with individual needs.

All staff receives rigorous in-house training in Alzheimer’s care provided by our Care Manager who

has over 5 years experience and in-depth knowledge of Alzheimer’s care. Having an understanding of

the condition is vital in maintaining a high standard of care. Care staff is also trained to be flexible in

their approach, to be creative listeners and adopt different communication techniques when

interacting with people with Alzheimer’s.

We have successfully built a good working relationship with the Alzheimer’s Society and send our

care staff to gain some practical experience at one of their local day centers as part of their induction

training.

We provide a range of services for people with Alzheimer’s including respite

care,companionship and one-to-one support. Engaging Alzheimer’s patients in stimulating activities

has been proven to be an essential contributing factor to healthier lifestyles, good quality of life, well

being and slow regression.

We provide a vast number of different activities to people with Alzheimer’s from reminiscence work to

household chores, depending on the client’s interests, hobbies and background. We understand that

by building a rapport and getting to know our clients really well and collating information about their

background, family history, past interests and hobbies, we can provide them with activities that are

both stimulating and satisfying.


http://www.managingcare.co.uk/care-services-london/care-for-older-people/alzheimers-care




Tel: 020 8788 7936





Our Specialised Support Programs for Younger People with:

Learning Disabilities

If your adult child has a learning disability, you are probably anxious to ensure they receive the best

care. Sometimes families can feel conflicted about leaving a loved one with a new carer, and worried

as to whether the carer will be able to understand and respond to their different needs.

At Managing Care, we understand all these concerns. We have a wealth of experience in working

effectively with adults with learning disabilities, including:

Autism

Down’s syndrome

Cerebral Palsy

And many other complex needs.

We are fully aware that no one knows your adult child the way you do, and we recognize that they are

an important individual with their own life to live. With that in mind, all our Learning Disabilities

Support is tailored in close consultation with you and your family. Right from your initial assessment,

we’ll take the time to find out all about your loved one – their needs, health, habits and preferences.

Then, we’ll work closely with you to structure a unique care plan to perfectly fit their life – and yours.

For example we can assist with:

Helping your adult child to think about what they want in their life and be involved in the

planning of their care if at all possible

Liaising with any other appropriate professionals as required by you and your family

Supervising your child’s health and safety as they undertake day to day activities

Helping your loved one to develop and stick to boundaries and routine – for example when to

wash and eat, and physically assisting with these tasks if required by your child’s condition

Encouraging your adult child’s independence in a safe and responsible manner – for example

helping them to get out and about and participate in activities or pursue any goals


Prompting medication.

Our experienced carers have the expertise, and just as importantly the compassion, to ensure your

loved one is supported in order to thrive.


http://www.managingcare.co.uk/care-services-london/support-for-younger-people/learning-disabilities-support

http://www.managingcare.co.uk/care-at-home-services/support-for-younger-people/cerebral-palsy-support

Tel: 020 8788 7936





Injury Support

Spinal Cord Injury

We specialise in supporting adults with high-level spinal cord injuries.

Spinal cord injury is devastating for the 1,200 people who are paralyzed each year. Most become full-

time wheelchair users. Managing Care’s philosophy is to enable clients with physical or long-term

medical conditions to live as independently as possible at home by providing fully trained staff. We

offer live-in or live out care and support. Our carers understand their role is to work under the

direction of the client.

To ensure we meet the requirements of our clients we regularly review their needs. We maintain

regular contact with our clients and supervising the service we deliver with spot checks. We seek

feedback from clients and our carers to promote a culture of continuous improvement.

Managing Care will provide experienced carers who support you will get to know you as a person, so

that you can enjoy doing things when you want to do them.

Our specialised team are trained and aware of the potential health problems and possible

complications that may arise from paralysis, such as pressure ulcers. We provide expert support with

mobility support and manual handling. Our carers attend regular in-house training and refresher

programmes. We provide support and assistance for continence pads and the changing of catheter

bags, and tracheostomy care. Our carers have an out of office hours contact number if there is an

emergency situation.

Our carers are sometimes referred to as PA – Personal Assistants.

Our spinal cord injury care can include:

An indiviual care plan tailored to our clients needs

Help with personal care and home help task

Support our clients to get back to work

Carer expertise in Manual Handling

Our Carers are matched to our clients who have similar interest and hobbies

We fit around your routine and choices – and deliver support that’s important to you

Companionship, outings and home support

We see a positive impact on well being and confidence, as our clients are able to keep their

familiar social and support networks, providing essential continuity.

Full-time care provided by our live in carer who lives in your home.

Hourly care support for flexible care needs.

Our carers are supervised and monitored on a monthly basis.

For more information about our spinal cord injury, visit the following pages:

NSCIA’s Introduction to Spinal Cord Injury

Living with Spinal Cord Injury

Spinal Cord Injury Statistics





http://www.managingcare.co.uk/care-services-london/support-for-younger-people/spinal-cord-injury-support

http://www.managingcare.co.uk/care-at-home-services/live-in-care




http://www.managingcare.co.uk/care-at-home-services/live-in-care

http://www.spinalcord.org/resource-center/askus/index.php?pg=kb.book&id=56

http://www.healthlinkbc.ca/kb/content/special/ug2580.html

http://www.apparelyzed.com/statistics.html


Tel: 020 8788 7936


























Multiple Sclerosis

We understand the difficulties that a brain or nervous system injury can inflict upon a person, both in

terms of daily life and their ongoing health. Multiple Sclerosis, motor neuron and brain injury all

manifest in varied ways and require the utmost level of care. Sensory problems, wasting muscular

strength, loss of balance and speech, increased fatigue, and a general impact on thought and

emotion make these traumatizing and life-changing situations to be in.

Different people react differently to such diagnoses, from relief in knowing that there is a definite,

known cause for the problems they are facing to shock at the sudden and life-altering consequences.

Such reactions are completely natural. Our carers understand and empathise with the client’s

situation, making them realise that a diagnosis of this nature does not necessarily spell the end of

independence.

You are not alone. We are there for you.

Our services range from live-in care services, where the carer stays with you and assists you

professionally and personally, to respite and hourly care services to relieve family carers when they

need to rest or are otherwise unavailable.













http://www.managingcare.co.uk/care-services-london/support-for-younger-people/care-for-multiple-sclerosis-brain-and-motor-neuron-injury

Tel: 020 8788 7936





Cancer

We know that being diagnosed with cancer can be life-changing, both emotionally and otherwise. Our

carers are sensitive to your needs at this important juncture of your life. We offer a comprehensive

care plan, covering the following areas:

Everyday caring: This includes personal care such as washing, bathing, dressing, hair care,

controlling pain and sleep problems.

Respite Care: We know that when you’re caring for someone full-time, it is very important to

take breaks, or you might get stressed, resentful or even fall sick. We offer respite in such

situations with our hourly care service.

Hospital Visits & Rehabilitation Support: For a person with cancer, routine visits to the

hospital unfortunately become a part of life.

We mould our services around your needs, and don’t expect you to mould around our services. We

know that everyone’s needs are different and our carers completely adapt their care to you. They are

good listeners, professional supporters, help you with finding points of social contact, and always try

to ensure that you can live as independently and for as long as possible in the familiar surroundings of

your own home.

For more information on cancer and caring for someone with cancer, you can visit the following links:

Looking after someone with cancer – Macmillan.org.uk

Cancer – NHS Choices

Help at home for looking after someone with cancer – Cancer Research UK


http://www.managingcare.co.uk/care-services-london/support-for-younger-people/cancer-care

http://www.managingcare.co.uk/care-services-london/personal-care-home-help


http://www.managingcare.co.uk/care-services-london/hospital-visits

http://www.macmillan.org.uk/Cancerinformation/Ifsomeoneelsehascancer/Caringforsomeonewithcancer/Lookingaftersomeonewithcancer.aspx

http://www.nhs.uk/conditions/Cancer/Pages/Introduction.aspx

http://www.cancerresearchuk.org/cancer-help/about-cancer/cancer-questions/help-at-home-for-looking-after-someone-with-cancer

Tel: 020 8788 7936





Testimonials

“My husband suffers from dementia and, when we recently moved to London after 35 years

in Switzerland, I was at a total loss in terms of finding good and reliable care for Gerald. An

acquaintance recommended Managing Care. I have been extremely pleased with the service

provided – the carers are very good in dealing with my husband: they have quickly picked up

on his specific needs and, most importantly, show him respect and kindness. I can leave my

husband with confidence knowing that he will be well looked after.” Asha, Fulham

“I should mention that we are very happy with the service we’ve been getting from my

mother’s regular carers, Juliet and Leona – mother, who is 94 and has advanced dementia,

seems to trust them and gets on well with them – and from their manager Michelle who has

always ensured that the care service is uninterrupted and of a very high quality.” Tony,

Clapham

“I appreciate all the excellent work your Team has done while we’ve been here, they

exceeded our expectations, thank you, especially Mirta who has been an absolute jewel.”

Jeremy, Putney

“My uncle (aged 77) is not an easy man. When he was in hospital he lost his independence

and they seemed to strip him of his personality. He became cowed and unable to do anything

for himself. Leona and Mirtha (his Managing Care carers) have given him back his

personality and his will to live. Thank you – I now have my difficult old uncle back!” Sue,

Brixton

“Just to say that we were delighted with how it all went yesterday! My mother liked Mirtha,

who sounded very nice and Simona was happy too. So, thank you for coming to the rescue so

promptly and efficiently, and with such kindness too.” Christine, Putney


Tel: 020 8788 7936





Our Locations

Putney Branch – Head Office

9, Disraeli Road

Putney

London SW15 2DR

Tel: 020 8788 7936

Email:

[email protected]

Wimbledon Branch

Highland House

165 The Broadway

Wimbledon SW19 1NE

Tel: 020 8544 8008

Email:

[email protected]

Kingston Branch

Kingsgate House

12-50 Kingsgate Road

Kingston KT2 5AA

Tel: 020 8547 4027

Email:

[email protected]

Richmond Branch

2 Sheen Road

Richmond TW9 2AE

Tel: 0844 879 7032

Email:

[email protected]

Barnet Branch

Daws House

33-35 Daws Lane

London NW7 4SD

Tel: 0207 127 0670

Email:

[email protected]


http://www.managingcare.co.uk/branches/putney


http://www.managingcare.co.uk/branches/wimbledon


http://www.managingcare.co.uk/branches/Kingston


http://www.managingcare.co.uk/branches/richmond


http://www.managingcare.co.uk/branches/barnet


Tel: 020 8788 7936





Why Managing Care?

We provide care centered around you, in your home. Our main aim is to let you live as

independently as possible in surroundings you are familiar with and have grown attached to.

We are an award-winning home care provider, and you shall benefit from years of expertise

in care.

Our services are monitored by the Care Quality Commission. Here is our inspection report.

Our carers are experienced individuals personally selected by us for their commitment,

responsibility, and initiative. They are trained to a high standard, and we ensure their

continuous professional and personal development.

We carefully match our clients to our carers not just in terms of the carer’s experience but

also taking into account their personalities to be certain that you are completely satisfied.

Our Care Managers periodically carry out spot checks to make sure that you are happy with

our services, and to reassess care needs as and when required.

Most importantly, once you become part of our family, we are at your disposal all day every

day.

If you would like to book our services, please give us a call at 0208 788 7936.


http://www.managingcare.co.uk/our-awards


managing care brochure

Documents

life care

personal care

respite care

night care

specialised care programs

specialised support

injury support

rehabilitation support