managing anti social behaviour and yhn’s family intervention project july 2011
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Managing anti social behaviour and YHN’s Family Intervention Project July 2011. Introductions. Rachel Green, FIP Manager Nick Dodgeon, Tenancy Services Manager Your Homes Newcastle (YHN) ALMO 30,000 Council properties - PowerPoint PPT PresentationTRANSCRIPT
Managing anti social behaviour and YHN’s Family Intervention Project
July 2011
Introductions
• Rachel Green, FIP Manager• Nick Dodgeon, Tenancy Services Manager• Your Homes Newcastle (YHN)• ALMO• 30,000 Council properties• Core business is housing management, but also
provides diverse range of added value services for customers (eg Furniture Service, Freight storage, Sheltered Housing, Young People)
YHN’s ASB escalation process
• Specialist ASB team • Renewed focus on the victim • Complaints assessed by specialist team• ‘Personal’, ‘Community’, ‘Environment’• Risk assessment with victim – repeat/vulnerability • Appoint key worker – minimum case standards, focus on
face to face contact, develop mutually agreed action plan, being realistic, feedback
• Victim support secondment
Incident of Anti-Social Behaviour reported
Dedicated 24 hour Phone Line
Refer to lead agency
YHN’s ASB TeamHASBET
Assess complaintComplete victim’s risk
assessment‘Personal’
‘Community’ ‘Environment’
Council’s Public Health
HASBET deal with case in line with Minimum case work
standards24 hour response Interview victim
Hand deliver ‘victim’s pack’, incident diary
Develop mutual agreed action plan
Appoint key workerAll ‘Personal’ ASB
remains with HASBET specialist ASB Officer
Police
Refer to dedicated Victim Support
Perpetrators
• Challenge & support• Co-ordinated ASB escalation process with partners• 2 stages of early warnings / intervention leading to an
Acceptable Behaviour Agreement (ABA)• All tenures! • Used by Police Officers, CSOs, Housing Officers, Public
Health, Street Wardens since 2005• Proven success - 95% change behaviour without legal
enforcement year after year• Is this good enough….? Are we doing all we can?
2nd warning
Acceptable Behaviour Agreement
Parenting Contract
NOSPASBO
Injunction
Eviction / loss of home
1st warning Signposting/information
Youth Inclusion
Drug & Alcohol WorkerIIP, YOT
CAF
?
So……what about the 5%?
• Do we evict? • Or try to break the cycle?
• Family Intervention Project is part of YHN and our escalation process
• So why would a social landlord want to manage a FIP?
NotThinking
FIPOutcomesAchieved
Trans-theoretical Model: Cycle of Change:
Th
inki
ng
Prepara
tion Action
Main
tenan
ce
Relapse
True Engagement Needs:
Clear and Collaborative Goal Setting
Hopefulness Parental Acknowledgement
of their situation
Motivation Respect for Cultural Differences
Honest and Straightforward Communication
Persistent and Timely Efforts
Signs of Safety• Based around what works on the front line for workers and service users.
• Describes:• What we are doing• What we are struggling with• What is working
• Language is key.
• Working relationships & shared focus.
• Workers who use SOS approach:
Don’t just do things… they understand why they are doing them.
The YHN FIP Process:
• Request for Intervention
• Initial Visit
• Planning Meeting
• Family Profile
• Support Plan
• Review
• Close & Follow-Up
Request for Intervention
FIPOutcomesAchieved
Req
ues
t fo
r
Inte
rven
tio
n
Request for Intervention:
Th
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Prepara
tion Action
Main
tenan
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Relapse
Hopefulness
Request for Intervention - In Practice:
What Are We Worried About? What’s Going Well? Proposed Role for FIP
Current Concerns Sunday (24th Oct)-Police were
called for high levels of noise/concern for the girls wellbeing
“The House is a Mess” Mum has no boundaries
Complicating Factors
Mum has schizophrenia
• The family say they are willing to engage• Mum recognises there are some major problems for the family at the present time• The family have worked with FIP before and there was some improvement.• The girls are registered at school and things are a bit better for Jade with regards school
FIP to work with the family to address the current risk of Eviction through continued/increasing anti social behaviour
FIP to work with Sarah to find appropriate support in dealing with her issues, in the hope she will not spiral any further downwards
FIP to help address the emotional impact on Robert, of what is happening in the family home
Safety Scale: Rate the situation on a scale of 0 – 10, where 0 means things are so bad the family can no longer care for the children and 10 means that everything that needs to happen for the children to be safe in the family is
happening. 3
NotThinking
FIPOutcomesAchieved
Init
ial V
isit
Initial Visit:
Th
inki
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Prepara
tion Action
Main
tenan
ce
Relapse
Parental Acknowledgement
of their situation
Hopefulness
Faced with:
The Family
Complex Issues
NotThinking
ThinkingInitial Visit – In Practice:
Initial Visit – In Practice:What’s NOT Going Well? What’s Going Well? What Needs to Happen?
Worrying Themes for the Family Who is feeling left out? Who needs
attention from Mam? The tenancy is a tough one,
Katherine says the house is ‘overwhelming’ and ‘not compact enough,’ which means it’s a nightmare to clean and keep tidy.
Being in Byker is having a knock on effect for the family in that Katherine thinks the kids are slowly being ‘roped in’ and might get involved in dodgy things. Katherine is a ‘west end girl’ and feels that the people who live here are not the kind of people she wants around her kids.
The kids are vulnerable; due to the way they experience the world in a different way. (Autism)
Family members (Rachel and Katherine) are ‘sick to death’ of the bad behaviour
Rachel - has been and can be a little rock for Mam. She has some real strengths. When she gets on with Katherine, they really get on, like mates as well as mother and daughter.
Katherine - is astute & meticulous
Is good at coping with change and wants it to happen. She can plan things and has been doing this successfully with Jean’s help, around meals and things like that
Jordan - is a funny affectionate kid.
Family View (and JEAN)
Worker/David’s View
Weekend respite for Katherine, with Sarah also going into foster care
The realistic prospect of a move back to Cruddas Park, where all of Katherine’s support network is based
Things to calm down in the house
Jordan to stop throwing things out of the window and Sarah to stop encouraging this
More structure on a regular basis and more support
NotThinking
FIPOutcomesAchieved
Pla
nn
ing
Mee
tin
g
Planning Meeting:
Planning
Meeting
Th
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Prepara
tion
Action
Main
tenan
ce
Relapse
Clear and Collaborative Goal Setting
NotThinking
FIPOutcomesAchieved
Family
Profile
Family Profile:
Th
inki
ng
Prepara
tion Action
Main
tenan
ce
Relapse
Respect for Cultural Differences
Honest and Straightforward Communication
Solution Focused
C.B.T.
Motivational
Interviewing
Signs of Safety
Family Profile – In Practice:
Signs of Safety
Danger Statement
Parents, Child B, the FIP worker, SW, and police are worried that because Child A is only 13 years old and keeps running away and spending time with older men, she may end up with people who are going to hurt her and there will be no one there to help. If that happens she could end up being either raped or in a ditch.
Outcome Statement
Child A will be going out but not running away and when she is out, her mam will know where she is at and who she is with.
Family Profile - In Practice
Signs of Safety
Danger Statement
Michelle is still too up and down and this makes it really hard to get consistency in her day to life and that of the boys. For things to change, Michelle needs to really try and sort out her own mental health needs and none of this, ‘everything’s cush’
when it isn’t! It’s hard to look after other people when we’re not looking after ourselves.
Outcome Statement
Michelle is giving the CMHT (community mental health team) a proper chance and is feeling better about things. She has support on bad days and understands that the depression doesn’t have to take over all of the time. The good days are
more frequent and Michelle can see the light at the end of the tunnel. The best bit is that Michelle can handle the boys and do what needs to be done to help them
feel good about stuff.
Family Profile - In Practice
NotThinking
FIPOutcomesAchieved
Support Plan
Support Plan:
Th
inki
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Prepara
tion
Action
Main
tenan
ce
Relapse
Persistent and Timely Efforts
Clear and Collaborative Goal Setting
Faced with:Action
Task No: 1 How am I/we going to achieve this?
How will I/we know when I/we have achieved this?
Who else will be involved? What will they do?
Sanctions
What is the Task?
Find someone to talk to when things make me feel a bit bad
We all try to get used to talking about good and bad things, even with Mam if we feel ok with thatWe can chose who we talk to and when we doIt it’s too hard to talk, or we sometimes feel uncomfortable, we can try to write it down or draw it
We’re all talking a bit more and not feeling like we can’t
Mam-Will make time to talk with us, even if that feels ‘funny’ at firstDavid will help with talking skills if that is something we need to look at!
If we don’t talk about things that bother us, we end up unhappy and that can make us do things we really don’t want to do.These same things can cause trouble for Mam too
FIP- SUPPORT PLAN (Mitchell Boys)
Task No: 2 How am I/we going to achieve this?
How will I/we know when I/we have achieved this?
Who else will be involved? What will they do?
Sanctions
What is the Task?
Help Mam to make sure our house is clean and tidy, because that’s how we really want it to be. Make our bedrooms nice for ourselves too
•Really help when things are in need of a clean or tidy•Keep the house clean and tidy from the start, so we don’t have to tidy up all the time•Take turns to do jobs and don’t be frightened to get in and get our hands dirty, you’ll prefer a tidy house anyway!!
Everyone to help and encourage each other!!
NotThinking
FIPOutcomesAchieved
Review
Review
Review:
Th
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Prepara
tion
Action
Main
tenan
ce
Relapse
Honest and Straightforward Communication
Motivation
Maintenance
Faced with:
Action
NotThinking
Clo
se
Close & Follow Up:FIP
OutcomesAchieved
Th
inki
ng
Prepara
tion Action
Main
tenan
ce
Relapse
Parental Acknowledgement
of their situation
Motivation
Close and Follow Up- Faced with:
MaintenanceRelapse
FIPOutcomesAchieved
Plan
Nu
mb
er o
f ch
ildre
n
Severity of assessed need
3. Children on the edge
of care
4. Children in care
2. Contacts and Referral
1. Universal Services
YHN FIP Model: True Engagement & Change
NotThinking
Thi
nkin
gPreparatio
n Action
Maintenance
Relapse
Prochaska, DiClemente & Norcross (1992)Prochaska, DiClemente & Norcross (1992)
FIPOutcomesAchieved
Req
ues
t fo
r
Inte
rven
tio
n,
Init
ial V
isit
,
Pla
nn
ing
Mee
tin
g
Planning Meetin
g,
Family Pro
fileSupport Plan,
Review
Review
,C
lose
Altman (2008)Altman (2008) Your Homes Newcastle: FIPYour Homes Newcastle: FIP
Feedback for Our Approach:
• “our main focus [in this locality] is a hard core of 14 to 15 year olds … our main concern here is the younger kids, following the family tradition … I’ve been working for 19 years and you can see it happen … FIP breaks the mould”.
(Neighbourhood Sergeant)
Feedback: (continued)• “We know that the crucial things are being dealt with, like the house
is being kept clean, the children are eating meals, they have bedding, the kid has somewhere to live … that all means you don’t have to worry about them, you can do your job with the child”. (School Health Adviser).
• “A lot of the issues around housing relate to schooling, like two families living in one house … school absence relates to home problems … the knowledge [provided by the FIP at the TAF meetings] about what happens in the home has massive impacts [on improving our work]”. (Education Welfare Officer).
• “My relationship with the mother has really improved [because of the FIP worker] which has helped me working with the child … I couldn’t put the time in”. (Education Welfare Officer).
Feedback
• “you see them [the family] in a different light, instead of naturally assuming that they’re bad, you see that they’ve had bad experiences … normally, you wouldn’t know about other things, like the problems they have at school … it’s a bit of an eye opener … it’s helped with our appreciation of the family’s issues”. (Housing Officer)
Feedback from Families:
• “X would definitely been in prison if it wasn’t for the FIP … he’s in Rathbone’s which would’ve been unheard of. In fact, that’s what we went on the parenting course for, so that the two youngest children didn’t end up like X”.
• “it’s a novelty seeing a Police car and knowing that they’re not coming here”.
Questions?