managing an he library in the 21st century: a case study
DESCRIPTION
A case study of managing City University Library Service.TRANSCRIPT
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Máire LaniganDirector of Information Services and Libraries
Managing a HE Library in the 21st CenturyCity University LIS: A case study
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Twitter–addict?
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Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
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A word about me
• Qualified in 1977
• Single staffed through to complex services
• Public sector
• Changing expectations of libraries
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What did City University Library use to be like?
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Librarians have changed too…
From
•Perfection•Set in their ways• Insecure about roles•Collections focused
…to
•Good enough•Flexible and innovative•Adapt readily to change•Service focused
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What is your experience of librarians?
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Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
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Higher Education in Society
• Provides education• Supports innovation• Sustains economic
vitality
• Changing student participation and profile . . . so demand going up and resources going down.
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Changing models of provision
Traditional
Ownership
Individual Campus
Emerging
Access
Collaborative
Above campus
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Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
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City University as an organisation
Teaching led with research
USP
Distributed environment
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Our students
Full time 57%Aged 25 and above 55%
Female 55%
Undergraduate 68%
International 18-28%
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Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
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Library and Information Services at City
• ‘Shape’ of service
•Campus environment
•Subject mix
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Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
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Looking backwards: a cold climate?
Challenges
• Credit crunch ($ euro exchange rates)
• Expectations of library users
• Changing face of scholarly publishing
• Disproportionate inflation
• Conflicting pulls – online collections v monographs spend
• Under-investment in library services (Sconul data)
Budgets
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Sconul data: how do we compare?
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So how did we respond?
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1. Transforming our spaces
£2.3 million investment
Benefits:
• Different needs, different spaces
• New spaces and increased capacity
• Assistive technology suite
• Wi-fi enabled ; laptop loans service, IT training suite
• Sand pit, technobooths, digital signage
• ‘Roving’ services and self-service
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2. Reshaping our collections• Mixed economy – print and digital
2008 2009
Print only 20% 10%
Print and Online 78% 20%
Online only 2% 70%
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Something to celebrate?
Gain = whole floor of the library (1083m of shelving)
But…
• Extra £100k cost• Perpetual access?• Remote store
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A cautionary note
UG TPG Research Staff Total
No. of connections
24468 46761 1868 4865 77962
% 31.38 59.98 2.40 6.24 100.00
UG TPG Research Staff Total
No. of connections
35475 55060 6973 9018 106526
% 33.30 51.69 6.55 8.47 100.00
Snapshot of digital usage: Nov 07 – Jan 08
Snapshot of digital usage: Oct 09 – Nov 09
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3. Reducing posts and changing our staff profile
Internal drivers • Central Services ‘Business Efficiency Review’
• Some ‘wrong’ structures / teams External drivers • Scholarly publishing: digital content
• Changing demand and service provision
• Competitive environment: skilled and agile workforce.
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3. Reducing posts and changing our staff profile
• Service wide review
• All roles under the spotlight
• Increased or decreased importance of some roles
• 16 individuals left the University• 7 posts removed from structure• 1 new role created; 1 enhanced• 6 roles remodelled and re-
graded
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Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
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Icebergs ahead: looking into the future
Sconul top ten concerns
2009 (2008) Funding and financial management 97% (84%)E-environment 91% (84%)Space and buildings 79% (94%)
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Icebergs ahead: looking into the future
Outsourcing
Shared services
Collaboration and partnerships
Doing more with less
Staying local . . .
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Overview
• A word about me
• Higher Education in society
• City University as an organisation
• Library and Information Services
• Managing a HE library in a cold climate . . . the last twelve
months
• Icebergs ahead? City LIS : the next twelve months
• The future of libraries
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The future of libraries?
• Leadership
• Choosing the ‘right’ team and people
• Know your market – use evidence
• Library as place
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Questions and discussion
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Useful links and resources
• http://www.rin.ac.uk/files/Scholarly_books_journals_at_risk.pdf
• Follow me on Twitter! @mairelanigan• Blogging@ http://chatterbox.soi.city.ac.uk/library
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Image credits• 1982 – Providence Public Library http://www.flickr.com/photos/ppl_ri_images/4034187615/ • Librarian? Stereotype? - Litandmore http://www.flickr.com/photos/litandmore/2430033122/ • Most Excellent Librarian – bibliona http://www.flickr.com/photos/bibliona/238979054/ • Librarian costume – LibrarianAvenger http://www.flickr.com/photos/librarianavengers/260849159/ • I Heart the Dewey Decimal System – L. Marie http://www.flickr.com/photos/lenore-m/331636606/ • Librarians-Haunted-Love – Dumio Momio http://www.flickr.com/photos/30976576@N07/2905162295/• this is what they expect when I say I'm a librarian – cindiann
http://www.flickr.com/photos/trucolorsfly/718590589/ • Cold walk - ImNotQuiteJack http://www.flickr.com/photos/imnotquitejack/3226593160/ • empty trash bin in the spotlight – JonathanCohen
http://www.flickr.com/photos/jonathancohen/4049146542/• Cork – Generation X-Ray http://www.flickr.com/photos/85182154@N00/55295920/• Peep through the iceberg – divedivajade http://www.flickr.com/photos/divedivajade/218467073/ • Magic Ball – piterart http://www.flickr.com/photos/piterart/4074570137/in/photostream/ • Question! – Stefan Baudy http://www.flickr.com/photos/-bast-/349497988/