Get ready to celebrate great work...Dear Aramark Colleague:

Great work is happening everywhere at Aramark. You see it in a colleague who sells and serves with passion. Or someone who consistently acts with integrity and respect. Great work happens when we work together as a team, put the front line first, and set goals, act and win.

These are the values that set Aramark apart—so let’s recognise the people who live these values every day on the job. That’s the purpose of our global Appreciation, Rewards and Recognition programme.

The programme is for every Aramark employee—because we all create experiences that enrich and nourish lives. This Guide will provide you with the tools you need to notice and appreciate great work at Aramark.

We’re building a culture of appreciation at Aramark. A culture where good work and results are noticed.

Your efforts call for a round of applause. Encore! Encore! It’s the way we celebrate great work at Aramark. And encourage even more.

Yours sincerely,

Eric J. Foss Chairman, President and Chief Executive Officer

Manager’s Quick Guide to Recognition and Rewards

Give a round of applause for great work.Encore! Encore! provides us all with an opportunity to recognise the great work that our colleagues are doing. Our recognition hub is the appreciation website, which you can use to both send and receive appreciation. Note: an employee does not need an Aramark email address to give or receive recognition.

Using the appreciation website To use the appreciation website, go to https://www.appreciatehub.com/aramark. Log in using your employee ID number as your user name. User name instructions are found on the sign-in page. For your temporary password use “aramark”. When you log in, you’ll be asked to set a new password of your choice. If you’d like to change your preferred language, select your language for the site underneath the log-in box. Your preferred language will be remembered next time you log in. Learn how to use the recognition website by viewing the demo (link found on the home page). It takes you step by step through the recognition process.

The following sections outline each recognition level, along with instructions on how to give each level of appreciation and how to receive it. Make sure you share the Quick Guide for Employees with your employees so they have instructions for giving and receiving appreciation as well.

Notice Effort: ThanksWho has impressed you lately? Has a colleague delighted a customer or inspired the team? Say “thanks!” by sending them an eCard. Or build a quick, fun eBadge to show you notice their efforts. Or use a printed Thank You card. Printed Thank You cards in packs of 10 can be ordered by accessing the Toolbox on the website. Everyone loves to receive thanks. So be great at noticing the little efforts that add up to big success at Aramark.

How to give an eCard or eBadge:• Click on “Notice Effort” on the home page.• Click on “Send an eCard” or “Build an eBadge” in the left-hand navigation. Follow the on-screen instructions.

How to receive an eCard or eBadge: • You will receive an email* with your eCard or eBadge. Simply click on the link provided in the email to view the card or

badge. You can also print it by clicking on “Print a copy”. • Or, you can access from any computer via the programme website:

• Click on “Receive” on the home page.• Click on the eCard or eBadge from the drop-down list.

*Note: Recipients will receive an email notification about their card or badge. If an employee does not have an Aramark email address, the employee’s manager will receive the email to share with the employee. To view all cards and/or badges you have received and given, click on My Account on the top navigation.

Notice Effort: Spot AwardsHave you noticed someone adding an extra measure of effort to provide value for clients, consumers or team members? Reward them with a Spot Award, which any employee can redeem for great gifts from the online Encore! Encore! catalogue.

Only managers can give a Spot Award. All employees are eligible to receive one.

How to give a Spot Award: • Click on “Notice Effort” on the home page.• Click on “Give an Award” in the left-hand navigation.

Follow the on-screen instructions. • Print the award certificate to present it to the employee.

You can also order a Spot Award Coupon book with 10 coupons by accessing the Toolbox on the website.

How to redeem a Spot Award coupon:• Click on “Receive” on the home page.• Click on “Claim a Code” from the drop-down list.• Enter the Reward Code shown on the coupon and click on “Validate.”• Enter the name of the manager who appreciated you.• Select an award of your choice from the online catalogue.

How to redeem a Spot Award certificate:• Click on “Receive” on the home page.• Click on “Unredeemed Awards”.• Find the award and click on “View” to see the achievement recognised.• Click on “Catalogue” to browse the online award catalogue and choose a gift.

All employees can send and receive eThanks and eButtons.

Reward Results: Achievement AwardsHas an employee or group exceeded expectations? Turned in a significant performance in safety, customer service, building local communities, innovation or wellness? Celebrate their actions with an Achievement Award. These Awards, given to individuals or teams, recognise exceptional performance at Aramark in three levels, from Bronze to Silver to Gold. The online nomination form (nomination “wizard”) helps determine which level is most appropriate for the achievement.

Only managers can nominate. All employees (individuals or teams) are eligible to be recognised.

How to nominate for an Achievement Award:• Click on “Reward Results” on the home page.• Click on “Give an Award” in the left-hand navigation. Follow the on-screen instructions. You’ll answer a few questions

about what is being recognised and why, and the website’s nomination wizard will determine the award level (Bronze, Silver or Gold).

Note: Achievement Award nominations will automatically route to the employee’s manager for approval. The manager will receive an email notifying him/her that there is a nomination awaiting review/approval. Please review promptly. If the employee’s manager is the nominator, the nomination will route to the manager above the employee’s manager for an approval. Once the manager has approved the nomination, the Nominator will receive the presentation email and will be able to print an award certificate to present to the employee.

For team awards, simply enter in the additional team member names when prompted to enter nominee’s forename and surname.

How to view approvals and presentations (certificates) that are pending action from you:• Click on “Toolbox” on the home page.• Click on “Overview” in the left-hand navigation.

Note: You will also receive an email notification with a link to prepare the presentation certificate.

How to redeem an Achievement Award:• Click on “Receive” on the home page.• Click on “Unredeemed Awards”.• Find the award and click on “View” to see the achievement recognised.• Click on “Catalogue” to browse the award catalogue and choose a gift.

How to differentiate among awards:Here are suggestions for when to send a thanks and when to give a Spot, Achievement or Platinum Award.

• Send an eCard or eBadge when a co-worker’s effort makes you smile, or you wish to say “well done”.• Give a Spot Award when effort is above and beyond daily tasks. • Nominate for an Achievement Award when:

• Critical deadlines are met in the face of a great challenge,• Innovative ideas improve our business or operations, or• Achievements strengthen fiscal performance.

• Nominate for a Platinum Award when there is:

• Successful completion of a large-scale, high-profile (i.e., press-worthy), company-impactful event• Innovation or service excellence that has an extraordinary impact on our consumers, clients, workplace or the

world around us (e.g., Cup Final)• Implementation of a several months-long initiative that significantly improves our operational excellence

Honour the Extraordinary: Platinum AwardsHas an employee or team accomplished work beyond their normal role? Shown extraordinary effort and initiative? Performed with meticulous focus and follow-through in overcoming significant obstacles? Celebrate their achievements with a Platinum Award.

Honour the Extraordinary recipients can be nominated for Platinum Awards available in three levels: Platinum 1, Platinum 2 and Platinum 3. Each level represents a step up in insight, innovation and impact. A brief description of each level is found on the website.

Only managers can nominate an individual or a team. All employees are eligible to receive this prestigious award. However, unlike our other recognition levels of Bronze, Silver and Gold, these nominations are reviewed at a much higher level.

Nominations for a Platinum Award should be discussed with your HRVP, President and/or COO before the nominations are entered into the system. Once you gain verbal approval to proceed, you can enter the nomination into the system. Your HRVP has the authority to approve these nominations. The COO/COE of the business/function and/or country will also be informed of the actual nomination before approval is processed.

How to nominate for a Platinum Award:• Under Give, select Nomination, then select Honour the Extraordinary.• Enter the Nominee’s name. Enter multiple names for an extraordinary team effort.• Select Platinum 1, 2 or 3 in the drop-down list under Award Level. (Note: There is no nomination wizard for Platinum

awards, as there is for Gold, Silver and Bronze Achievement awards.)• Enter the Description of Achievement and Thank You message.• Select your LOB/COE HRVP from the drop-down list of Approvers.

The HRVP will receive an email prompting him or her to review and approve the nomination. The HRVP can then mark the award as Approved, Declined or Pending (used when more time is need to evaluate or seek approval from the COO). If approved by the HRVP, notification will be sent to the nominator, who will print a special Platinum certificate and present the award to the recipient. The recipient will have a choice of gifts from the Platinum catalogue, based on the Platinum level chosen.

How to view approvals and presentations (certificates) that are pending action from you:

• Click on “Toolbox” on the home page.• Click on “Overview” in the left-hand navigation.

Note: You will also receive an email notification with a link to prepare the presentation certificate.

How to redeem an Achievement Award:• Click on “Receive” on the home page.• Click on “Unredeemed Awards.”• Find the award and click on “View” to see the achievement recognised. • Click on “Catalogue” to browse the award catalogue and choose a gift.

Celebrate Milestones Let’s not forget career and personal milestones…

Your first day at Aramark. Your birthday. Significant career anniversaries. These are milestones for you—and for

Aramark. The appreciation website is the place to celebrate! Send an eCard (under “Celebrate Milestones”) to

honour a co-worker’s birthday, their career anniversary or welcome them to the team.

And when it’s your significant career anniversary, you’ll feel our appreciation with special Milestone Awards. You’ll be

asked to make your gift selection from the online “Yearbook” catalogue that features career awards tailored to the

anniversary you’re celebrating.

The following chart summarises all levels of rewards and recognition:

What is it? What is given? Who gives/nominates? Who can receive? Comments

Thank you’sEveryday

appreciation for a job well done

Printed thank you cards, eThanks, or eBadges

Any Employee Any Employee

Spot AwardsRecognition for work above and

beyond daily tasks

Employee’s choice of gift from online catalogue

Managers Any Employee

Manager can give printed recognition coupon or online

certificate. Achievement Awards recognise

significant achievement in safety, customer service, community,

innovation, wellness etc.

Achievement Awards

Recognises significant achievement

in safety, customer service,

community, innovation, wellness etc.

Employee’s choice of gift within Bronze, Silver

or Gold category from online catalogue

ManagersAny Employee (individual or

team)

Online “wizard” calculates achievement to determine Bronze, Silver or Gold level.

Employee’s manager must approve.

Platinum Awards

Celebrates extraordinary effort and

initiative

Employee’s choice of gift within the Platinum 1, Platinum 2 or Platinum 3 category from online

catalogue

Managers All Employees

Special award that requires prior approval

from your HRVP, President and/or COO.

Milestone Awards

Celebrates career milestones (5-year

increments)

Employee chooses gift (within milestone level)

from online “Yearbook” catalogue

Aramark All Employees

Employee Appreciation

Day

Celebrates employees and thanks them for

contributions

Lucite case with different collectible coin each year

Aramark All Employees

Questions?

If you have any questions about the global appreciation, rewards and recognition programme, please contact the

Recognition Champion for your line of business, region or country. The Champion List is found on

www.aramark.com/employeeappreciation.

So, give a round of applause for great work, because now is the time to celebrate!Aramark reserves the right to change, amend, or terminate this programme at any time for any reason. For sites with union recognition and a collective-bargaining agreement, please check with human resources before implementing a new recognition programme or making changes to an existing programme.