Managerial Productivity

Story of Everybody for Somebody

This is a story about four people named EverybodySomebodyAnybodyNobodyThere was an important job to be done. Everybody was sure Somebody will do it, but Nobody did

it.Somebody got angry because it was Everybody’s job. Everybody thought Anybody could do it, but Nobody

realized Everybody will not do it. It ended up that Everybody blamed Somebody when

Nobody did what Anybody could have done.

How to achieve higher productivity

Work your strength and hire your weakness.Great performers focus on what they are

doing and noting else.Trust you can do it, you will do itFocus on process and the result happens on

its own.To achieve good result you should feel the

pressure; without pressure the performance slacks.

When you love what you do pressure becomes pleasure

Productive Meeting Process“STAR” processS = Situation analysisT = Task plannedA = Action taken R= Result achieved.

3 D of productivity Do Not accept DefectsDo Not produce DefectsDo Not pass Defects

CPM –AA Decision ProcessC = Check - what is pending from today; what

is due tomorrow; what is available ; what is not available

P = Plan - 5 W what, where , when, why, who) 2 H ( how and how much).

M = Meet – Call for a meeting 5/10 minutes in the morning inform the plan clearly and

motivate teamA = Act – Ensure the team members act as

per the planA = Award – Reward the people who

performed well.

Goal setting process for Higher Productivity

CHAMP– TC = Consistent H = HardA = Attractive payoffM = MeasurableP = PositiveT = Time bound

Time management process for higher productivity of the teamBreak the goal into daily goalsDiscuss with the teamPlan the activitiesPrioritize the activitiesFix responsibilityFollow up

Killers of Time Management

Fear of criticismNeed for PerfectionIndecisionNo goalNo Priority

We need LeaderOrganization is like a Pyramid - it is as

strong as the base is. The strength moves from the bottom to top , whereas the weakness is like a waterfall moves from the top to bottom .

A pride of lion headed by Sheep loses while herd of sheep headed by lion wins.

Leader’s are like lions

Carnegie Mellon university conducted a research in 1976 on the most successful CEO of America from WWII till late 60’s .

The published results reveals that only 15% of the CEOs who were successful had any technical background and 85% were successful only because they knew how to manage the people.

To be a LeaderDr. James Kouzes and Barry Posner

“Team members will follow willinglyShow favorable work attitudeFeel greater pride in the organizationStronger spirit of co-operation and teamworkMore feelings of ownership and personal

responsibility

…………. If the manager is CREDIBLE!!!!”

“Be a safety net for your team and they will perform wonders” Dhirubahi Ambani

Characteristics of the LeaderLeaders Channel their ego away from themselves

and focus on their company.

“You can achieve anything in life, provided you do not care who gets the credit”. Harry Truman

Leaders have Disciplined thoughts, Disciplined actions.

They are humble but fearless.They are not charismatic but effective. They are plough horse and not show horse.

Leadership AccountabilityLeadership Accountability should be seen in

Six “A”sA =Attend to the complaint immediatelyA = Accept the responsibilityA = Analyze the detailsA = Admit error, if anyA = Amend the process, if requiredA = Act quickly to redress.

Difference between Managers and Leaders

Level 1 Managers: Performs through his talent, knowledge, skills and good work habits.

Level 2 Managers: Contributes his individual capabilities and works through others effectively.

Level 3 Managers : Organize people and resources towards achieving the predetermined goal, with or without his own skill and knowledge.

Level 4 Managers : Forces everyone to perform , follows up vigorously with a aim to achieve personal glory.

Level 5 Leaders : Works as team in order to achieve the organizational glory and the teams’ growth.

Difference between Boss and The Leader

The boss drives the workers; the leader coaches them

The boss depends on the authority; the leader depends on the goodwill

The boss inspires fear; the leader inspires enthusiasm

The boss says “I”; the leader says “We”.The boss fixes the blame for breakdown; the

leader fixes the breakdown.The leader is great not because of his power

but because of his ability to empower.

People is the asset

People’s mind changed more by persuasion than by arguments.

The people are the most valuable asset for the organisation.

“Nobody can go back and start a brand new beginning; but we all can start now and make a brand new end”

Why they do not do it?Four reasons why team members do not

perform :They do not know what they need doThey do not know how they need to doThey do not know why they need to doThey are facing obstacle which are beyond

their control.

The Process Productivity Enhancement

Basic Needs

Security NeedsSocial Needs

Esteem Needs

Self ActualizationNeed

According to Maslow :

How to develop the peopleGive credit for their good workAddress grievances impartiallyMotivate by praise and rewardAsk their opinion, when you are not sure.Give feedback on their work objectively.

“I believe that the success of Reliance can not be attributed to qualities and achievements of one individual or even a group of individuals, but has to be viewed as triumph of a process and that of spirit that binds the entire Reliance family” .

Dhirubhai Ambhani