Tips, Ideas, and Success Strategies from Groupon Air date: June 19th, 2014

Manager Training that Works

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Nils Vinje VP Customer Success

Jhana

Lindsay Buydos L&D Expert

Groupon

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Today’s Speakers

 

Poll: How are you currently supporting new managers at your company?

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Q: Why does manager training matter?

 

A: Reach & Impact

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Great managers aren’t born…

 

4 questions to ask yourself with any manager training program:

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What does it mean to be a manager at my company?

1.

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How will I provide an experience that shifts the mindset of my managers and gets them excited?

2.

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How will I support my managers in the moment of need when issues come up?

3.

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How will I reinforce everything?

4.

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Q&A: Groupon’s approach to new manager training

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Results

• Turnover went down • Engagement went up • Groupon’s managers

love Jhana

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“Jhana transformed my 1-on-1s and has made them more productive.”

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“I love the weekly emails so much.”

“It makes it clear that Groupon is investing in us.”

 

Lessons Learned

• Make it feel homegrown • Play to your lowest

common denominator • Reinforcement is crucial

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Questions?

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Thank you!

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