manager compliance and specialist services€¦ · compliance services, managing natural areas...

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Blue Mountains City Council City within a World Heritage National Park

POSITION DESCRIPTION

Manager Compliance and Specialist Services

Branch

Compliance and Specialist

Services Status L3 Manager

Reports to

Director Environment and

Planning Services Salary

Grade Manager

Position Code P00018 Date PD Approved

23 June 2019

Overview

This position manages the Compliance and Specialist Services Branch, one of the four branches

within the Environment and Planning Services Directorate.

City Planning

Branch

Development and

Building Services

Branch

ENVIRONMENT AND

PLANNING SERVICES

DIRECTORATE

Environment

Branch

Compliance and

Specialist Services

Branch

The Environment and Planning Services (EPS) Directorate brings together environmental

management and strategic land use planning, development assessment and building certification,

development engineering, regulatory and compliance functions with a strengthened focus on

fostering environmental stewardship and protection, and the creation of liveable, well-planned

towns and villages that support people living sustainably in the “City within a World Heritage

National Park”.

The EPS Directorate also gives renewed focus to management and preservation of the City’s

unique cultural, built and environmental heritage and culture.

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Position Purpose

The Manager Compliance and Specialist Services is responsible for environmental health and

regulation services and for delivering development engineering services and environment and

landscape assessment programs related to tree and bushland management, environmental ranger

and environmental health services. This position contributes to a strengthened focus on excellent

customer service, the fostering of community health and well-being, the achievement of fair and

reasonable outcomes relative to complex regulatory matters and the achievement of environmental

stewardship and protection.

The Manager Compliance and Specialist Services contributes in particular to the achievement of

the Blue Mountains Community Strategic Plan PROTECT and LIVE Key Direction including:

PROTECT: By 2035 we are a more environmentally responsible City

LIVE: By 2035 we are a more liveable City

Appendix 1 outlines the 4-Year Priority Actions, within the Council’s Delivery Program 2017-2021, that the Manager Compliance and Specialist Services is responsible for delivering.

Position Dimensions The Services and associated Key Functions delivered by the Branch are as follows:

Services Key Functions

Environmental Health and

Regulation

Health and Compliance

Landscape & Environmental Services

Development Engineering

Budget

The 2019-20 operational expenditure budget for the Branch is $3.2 million (see Appendix 2 for

more detailed information on Branch expenditure budget).

Manage Branch Reports

Direct Reports 3

Indirect Reports 35

Decision Making

The Manager Compliance and Specialist Services makes judgements or recommendations based

on advanced analytical or creative thought and influences a number of community groups through

policy application and development. Significant planning and consultation are required internally

and externally of Council to plan, coordinate and deliver services.

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Guidelines shaping how we work

The Council completed an Organisational Performance Review in 2019 and has adopted the

following principles to guide how we work within the Council:

We act as one organisation responding to the changing needs of our LGA and community

We are strategy led, driven by our Community Strategic Plan with clear priorities and focus

We are service focused ` we continuously improve service provision and provide excellent

customer service

We collaborate and work together to achieve our outcomes

We ensure safety and well-being is at the centre of our organisation, operations and culture

We are a financially sustainable organisation, living within our means, ensuring best value

resource allocation

These Guidelines complement the Council’s adopted Values of: Work Together; Work Safe Home

safe; Service Excellence; Value for Money; Trust and Respect; and, Supporting Community

Outcomes to be Delivered

Strategy Led and Service Focused

Implement the Council’s Delivery Program and Operational Plan (DPOP) strategies and

actions to deliver Community Strategic Plan outcomes that are identified as the Branch

Manager’s responsibility (see Appendix 1 for details)

Within corporate guidelines, contribute to developing, implementing and reporting on Service

Business Plan/s (strategic financial, workforce and asset planning) for services delivered by

the Branch.

Ensure data required for monitoring and reporting service performance, for which the

Branch is responsible, is collected, stored and made available

Leadership as a Member of the Senior Leadership Team

Support the Directors in carrying out their roles

As Managers and team members, take collective responsibility for:

- good governance in a collaborative, non-competitive workplace environment

- contribution to effective enterprise risk management

- oversight and decision-making related to legislative and other compliance issues

- compliance driving the achievement of the organisation’s Vision, Mission and Values

Attend and participate, individually and collectively as appropriate, in Senior Leadership

Team meetings

Leadership as Branch Manager

Demonstrate passion and sense of purpose for the Branch’s role that leads and inspires

staff and translates sense of purpose into their individual roles

Take responsibility for decisions, policies and actions within the scope of the role, including

administration, governance and implementation

Meet leadership obligations to report, explain and be answerable

Work and collaborate with other parts of the organisation as needed and required

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Culture

Instil the organisation’s Values and Guidelines Shaping How We Work across the Branch

Model, support and encourage behaviour that shapes a safe, collaborative, fair and just

culture across the Directorate and within the Branch

Model, support and encourage a culture of learning that, as a priority, ensures staff are well

trained and equipped to carry out their individual roles

Workplace Health and Safety

As an Officer, as defined under the relevant WHS legislation, comply with all due diligence

obligations in respect to WHS. This includes but is not limited to:

o Formulation and implementation of policies and procedures to ensure compliance

with WHS legislation and the provision of sufficient resources to do this

o Ensuring duty of care through keeping up to date on relevant WHS matters

o Ensuring incidents, hazards, risks and well-being are understood, minimized and

managed effectively in a timely manner across Council and within your Directorate

o Providing advice and support to line management to ensure they are able to

comply with Councils WHS policies and WHS legislation

o Ceasing or directing the cessation of unsafe work

At all times comply with Councils Asbestos Management Plan and Policy

Model the principles of a fair and just culture

Operational and Service Excellence

Achieve organisational objectives and meet all statutory and legal requirements involved in

managing and delivering the Branch’s services and functions as identified in the Delivery

Program and annual Operational Plan

In delivering Branch services, support achievement of a sustainable and successful future

for the Blue Mountains socially, economically and environmentally

Promote, encourage and acknowledge continual improvement in the Directorate and

Branch to achieve more effective and efficient service delivery

A Financially Sustainable Council

Contribute to the review, update and achievement of the Council’s Resourcing Strategy

every four-year Council Term

Manage, maintain and deliver best value Directorate services:

o With funding allocated through the Long-Term Financial Plan

o With workforce skills and capabilities matched to achieving Directorate and Branch

goals

o With assets in risk-free condition that are fit for purpose and have service capacity

General

Any other duties within area of skill as directed

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Stakeholder Engagement

Internal Stakeholder Engagement Focus

Executive Leadership team,

Councillors and the Council

(governing body)

Develop and deliver formal briefings, presentations and reports as required

Other Directorates and

Branches in the Directorate

Collaborative, whole of organisation approach by Managers to service delivery

and achieving organisational goals

Direct Reports Direct reports are informed and equipped to carry out their roles and understand

how their work contributes to the achievement of organisational goals

External Stakeholder Engagement Focus

Community Liaison and engagement with the community on environmental health, bushland

operation, weed management and tree inspection and management

Other Government Agencies Liaison and engagement with NSW Government NSW Government: Department

of Health; Department of Planning and Industry; Environmental Protection

Agency and other agencies as required

Corporate Obligations

Manage direct reports The direct reports to this position are:

Program Leader Health and Construction

Program Leader Environment and Landscape

Program Leader Development Engineers

Ensure Workplace Health and

Safety

Ensure, model, comply and co-operate with Workplace Health and Safety

policies, procedures, instructions and safe systems of work. Provide a work

environment free from hazards and ensure the health and safety of self,

staff and other people affected by the workplace.

Risk Management

Manage work practices to mitigate all identified risks, identify and report

additional risk and threats and assist in devising strategies to mitigate those

risks.

Code of Conduct

Adhere to Council’s Code of Conduct and the policies and procedures that

support it.

Delegations

Authority to operate within Delegations attached to the position. Delegate

responsibility and authority to the right person, providing the necessary

authority, resources and support.

Customer Service

Meet and strive to exceed customer service standards

Continuous Improvement

Model continuous improvement. Identify inefficient work practices and

recommend changes where appropriate.

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Financial Management

Manage allocated budgets and expenditure, ensuring the Council lives

within its means. Undertake relevant checks and apply any required

regulation, process and/or procedure in dealing with financial matters

Procurement

Conduct activities in accordance with the Council’s Purchasing and

Procurement Policy and Procedures.

Information and Records

Management

Create required and appropriate records in Council’s electronic records

management system and ensure staff under your management are

responsibly managing records and information to ensure against loss,

removal or destruction.

Selection Criteria

Essential Requirements

Tertiary qualifications of relevance to the position such as Building Surveying,

Environmental Management, Civil Engineering, Health Science, Natural Sciences (e.g.

Botany, Zoology, Ecology), Geography and/or significant equivalent experience.

Skills and Experience

Experience and skills relevant to the position in areas such as compliance services, health

compliance services, managing natural areas (including bushland) and public lands and

development engineering

Experience in developing, planning and delivering services and managing budgets

Proven ability to deliver results and respond effectively to changing circumstances

Proven ability to manage a multi-disciplinary team, work collaboratively and foster effective

strategic and operational working relationships with people at all levels

High level conflict resolution, negotiation and problem solving skills

Proven ability to lead, drive and achieve a strong customer service culture

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Behavioural Capabilities Blue Mountains City Council is guided by the Local Government Capability Framework and has

developed the following set of capabilities that provide clear expectations about performance and

behaviour for positions in the Council.

Candidates need to demonstrate competence (Adept) in all five areas. Highlighted in bold are

capabilities which are currently an important priority focus (Advanced) for this position and

need to be addressed particularly in an application.

Personal attributes

o Manage self

o Display resilience and adaptability

o Act with integrity

o Demonstrate accountability

Relationships

o Communicate and engage

o Community and customer focus

o Work collaboratively

o Influence and negotiate

Results

o Plan and prioritise

o Think and solve problems

o Create and innovate

o Deliver results

Resources

o Manage finances

o Manage assets and tools

o Use technology and information effectively

o Manage procurement and contracts

Workforce Leadership

o Manage and develop people

o Inspire direction and purpose

o Optimise workforce contribution

o Lead and manage change

Appendix 3 provides more detailed information on the Local Government Capability Framework

and lists the essential behavioural criteria at the level required for this position.

Appendix 4 provides more detailed information on the behavioural indicators for the priority

Focus Capabilities – that is, indicators or examples of the behaviour we expect to see

demonstrated.

Further information regarding the Local Government Capability Framework is available at

https://www.lgnsw.org.au/key-initiatives/capability-framework

https://www.lgnsw.org.au/key-initiatives/capability-framework

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Appendix 1:

Manager Compliance and Specialist Services: DPOP 4-year Priority Action Responsibility (Updated annually with the adoption of the DPOP)

objective 1.1

The Council lives responsibly within its means and

strengthens its financial sustainability Strategy 1.1.b - Increase focus and priority on business improvement and innovation to improve effectiveness and efficiency

4 yr priority ID

DELIVERY PROGRAM 4–year Priority Action

2019-2020 ID

OPERATIONAL PLAN 2019-2020 Action

Service Responsible Manager

1115 Improve building, regulatory and compliance inspection services by implementing new technologies and business processes.

D1115.03 Develop and progressively implement digital forms and digital end to end business processes (AMS 4a)

Environmental Health and Regulatory Compliance Land Use Management

Manager Compliance & Specialist Services

objective 4.3

The impact of development on the natural and built

environment is well managed Strategy 4.3.d - Encourage existing and new development to apply sustainable and efficient use of resources

4 yr priority ID


2019-2020 ID



4333 Improve the Management of Trees, vegetation and non- civil infrastructure on public land.

D4333.03 Commence review and update of the operational policy for management of trees and vegetation on public land

City Presentation


objective 6.4

The Blue Mountains is a leader of sustainable tourism and

destination management within a World Heritage Area Strategy 6.4.a - Ensure local infrastructure, facilities and services supporting tourist visitation have required capacity to meet projected increases in tourist numbers

4 yr priority ID


2019-2020 ID



6403 Implement the Visitor Infrastructure Investment Strategic Plan and manage increasing visitor numbers at major tourist destinations

D6403.04 Progress implementation of enforcement recommendations arising from the adopted Visitor Infrastructure Investment Strategic Plan

Economic Development and Tourism


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Appendix 2: Services and Assets managed by Compliance and Specialist Services Branch*

Branch Services 2019-20

Service

Expenditure

Budget

Assets

Supporting

Service

Value of

Assets

Relevant Asset

Management Plan

(AMP)

Compliance

and Specialist

Services

Environmental

Health and

Regulatory

Compliance

$2.4M Op ex

N/A N/A N/A

Building

Certification

$0.8 Op ex

N/A N/A N/A

*As at 1 July 2019 and subject to change following review and update from time to time

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Appendix 3: Capabilities for the Position

The Blue Mountains City Council, guided by the Local Government Capability Framework, has

developed a set of capabilities that provide clear expectations about performance and behaviour

required for holding positions in the Council.

These capabilities, described in terms of demonstrable behaviour, bring into focus the behaviours

and attitudes that together make up Council’s desired culture by emphasising how we do the things

we do and making transparent what “good” looks like.

These capabilities are an important element in our recruitment and selection process and

candidates are required to address these in their applications.

The Capabilities are also involved in the full range of workforce management and development

activities: role design and description, performance management, learning and development and

strategic workforce planning etc.

Overleaf is the full list of capabilities and the level required for this position. While all capabilities

are required to be demonstrated, the capabilities in bold are the priority focus for this position.

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Local Government Capability Framework

Capability Group Capability Name Level

Personal attributes

Manage Self Adept

Display Resilience and Adaptability Adept

Act with Integrity Adept

Demonstrate Accountability Adept

Relationships

Communicate and Engage Adept

Community and Customer Focus Advanced

Work Collaboratively Advanced

Influence and Negotiate Adept

Results

Plan and Prioritise Advanced

Think and Solve Problems Advanced

Create and Innovate Adept

Deliver Results Advanced

Resources

Finance Adept

Assets and Tools Adept

Technology and Information Adept

Procurement and Contracts Adept


Manage and Develop People Advanced

Inspire Direction and Purpose Adept

Optimise Workforce Contribution Advanced

Lead and Manage Change Advanced

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Appendix 4: Focus Capabilities and Behavioural Indicators


Group and Capability Level Behavioural Indicators

Relationships

Community and

Customer Focus

Advanced Demonstrates a thorough understanding of the interests, needs and diversity in the community

Promotes a culture of quality customer service

Initiates and develops partnerships with customers and the community to define and evaluate service outcomes

Ensures that the customer is at the heart of business process design

Makes improvements to management systems, processes and practices to improve service delivery

Works towards social, environmental and economic sustainability in the community/ region

Relationships

Work Collaboratively

Advanced Builds a culture of respect and understanding across the organisation

Facilitates collaboration across units and recognises outcomes resulting from effective collaboration between teams

Builds co-operation and overcomes barriers to sharing across the organisation

Facilitates opportunities to develop joint solutions with stakeholders across the region and sector

Models inclusiveness and respect for diversity in people, experiences and backgrounds

Results

Plan and Prioritise

Advanced Ensures business plans and priorities are in line with organisational objectives

Uses historical context to inform business plans and mitigate risks

Anticipates and assesses shifts in the environment and ensures contingency plans are in place

Ensures that program risks are managed and strategies are in place to respond to variance

Implements systems for monitoring and evaluating effective program and project management

Results

Think and Solve

Problems

Advanced Is able to draw on wide-ranging interests and experiences when facing new challenges

Thinks broadly about the root of problems before focusing in on the problem definition and solutions

Is able to discuss issues from different angles and project impacts into the future

Considers the broader context when critically analysing information and weighing recommendations

Involves diverse perspectives in testing thinking and solutions

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Group and Capability Level Behavioural Indicators

Results

Deliver Results

Advanced Sets high standards and challenging goals for self and others

Delegates responsibility appropriately and provides support

Defines what success looks like in measurable terms

Uses own professional knowledge and the expertise of others to drive results

Implements and oversees quality assurance practices


Manage and Develop

People

Advanced Knows the individual strengths, weaknesses, goals and concerns of members of the team

Fosters high performance through effective conversations and feedback and by providing stretch opportunities

Identifies and develops talent across the organisation

Coaches and mentors staff to foster professional development and continuous learning

Implements performance development frameworks to align capability with the organisation’s current and future priorities

Resolves team and individual performance issues, including serious unsatisfactory performance, in a timely and effective way


Inspire Direction and

Purpose

Advanced Translates organisational vision and strategy into operational goals to help staff understand their own contribution

Builds a shared sense of purpose through involving people in defining priorities and cascading goals

Regularly communicates progress against business unit and organisational goals

Creates opportunities for recognising and celebrating high performance at the individual and team level


Lead and Manage

Change

Advanced Translates change initiatives into practical strategies, including the role of staff in implementing them

Analyses the change context to identify the level of consultation and involvement required from staff and stakeholders

Develops appropriate approaches to involve staff and stakeholders at various stages of the project

Implements structured processes to manage structural, system, process and cultural barriers to change

Provides coaching and leadership in times of uncertainty and difficulty for staff

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