Management Unit

Policies and Rules

Policies

Definition – a statement of guiding principles and procedures that serves as a guideline for daily operations

• Support company’s goals and objectives.

• They leave room for interpretation.(Flexible)

Example: The morning shift starts at 6 AM.

However, there may be some flexibility if an employee has a doctors appointment.

Rules

Definition – a standard that is set forth to guide behavior or actions

• Tell employees exactly what to do.

• They leave NO room for interpretation.

Example: Employees shall wear hard hats in all construction areas

Types of PoliciesCredit policies – rules pertaining to credit.

Return policies – establishes the conditions under which items that have been ordered, shipped, or delivered may be returned.

Reworking policies – establishes the conditions under which items will be repaired.

Delivery policies – “Delivery in 30 minutes, or it’s free.”

Safety policies – policies to create a safe environment.

Research Policies

1. Select two companies2. Search their websites to find their

policies for three of the following policies.

- credit - returns- safety- delivery- reworking

3. Read the policies and half page reflection on your findings. Compare and contrast your findings in your reflection.