World Association of Public Employment ServicesAssociation Mondiale des Services d’Emploi Publics

Asociación Mundial de los Servicios Públicos de Empleo

Management Report 2009 - 2012

Index

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Index ................................................................................................................................................. 2

Word from the President - Successes of Yesterday, Challenges of Tomorrow ............................ 3

It has been a year already – A few words by the Executive Secretary of WAPES ........................ 6

WAPES in a nutshell ......................................................................................................................... 8

WAPES – The Main Activities ........................................................................................................... 9

What we did in the last three years .............................................................................................. 10

The WAPES highlights 2009-2012 WAPES world conference: Public employment services contribution in how to exit the Global Economic Crisis ............................................................. 11

The WAPES highlights 2009-2012 WAPES communication ....................................................... 12

The WAPES highlights 2009-2012 ................................................................................................ 13

Our partners ................................................................................................................................... 14

(Inter-)regional activities 2009-2012 – Africa ............................................................................. 15

(Inter-)regional activities 2009-2012 - Americas ........................................................................ 16

(Inter-)regional activities 2009-2012 – Asia & Pacific ................................................................. 17

(Inter-)regional activities 2009-2012 - Europe ............................................................................ 18

(Inter-)regional activities 2009-2012 – Middle East & Arabic Countries ................................... 19

WAPES members ...................................................................................................................... 20-22

WAPES budget 2009-2012 ............................................................................................................ 23

A word with the President – WAPES priorities for the next years ............................................. 27

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Word from the President - Successes of Yesterday,

Challenges of Tomorrow

Director General, Pôle EmploiPresident of WAPES

Paris, June 15, 2011

Dear Colleague,

Now that the second term of office of the French Presidency of WAPES is coming to an end, I must thank you for

the confidence you have placed in me with regard to my taking responsibility for Pôle Emploi. Having now held

the position for 6 months, and as the successor to Christian Charpy whom you elected in May 2006 in Quebec and

whose tenure you renewed in May 2009 in Dubrovnik, I am aware of the commitment this implies as far as Pôle

Emploi and the future development of the World Association of Public Employment Services are concerned.

In the recent past I have made myself familiar with the following activities and I take this opportunity to reiterate

the fact that I shall be as deeply involved in these duties as should be expected of a Director General of a Public

Employment Service.

Emphasise the Importance of WAPES’ Missions

Reinforcing contacts between the PESs; promoting experience and information exchanges between the PESs

within and between all regions and economic zones, be they more or less developed; providing services, research,

training and technical support within the association, organising conferences, workshops and study visits on mat-

ters of common interest; convincing international and regional institutions, as well as our national institutions, of

the expertise developed by the PESs. These are all areas which I have come to realise are particularly relevant since

I took up the position.

Increased Importance of Public Employment Services During the Crisis

When France was elected to the WAPES Presidency, Christian Charpy emphasised the important responsibilities

of the Public Employment Services, as well as the wide range of activities and services they undertake. In 2008-

2009, and then again since 2011, the PES have been urgently called upon to help tackle the crisis. All international

organisations and our national bodies are being asked with increasing frequency to accept their crucial role and

the need for a high level of involvement in dealing with the challenge of rising unemployment and the battle to

defend our workers who have lost their jobs.

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In this tough context, we have been mobilised to “continue to act with a view to bringing jobseekers and employ-

ers together in a way which is fast, appropriate, effective and fair”. Indeed, we are being asked to throw our weight

behind economic development and social progress. For 6 years, and particularly during the last three, every Public

Employment Service has striven, in its own way, to evolve, to modernise and to develop. WAPES itself has sup-

ported you in this via the joint learning processes you have been exposed to in order to consolidate the know-how

in the possession of your organisations.

Commitments Made in 2009-2012: Improvement of WAPES Role as a “Proactive” Resource Centre

The commitments accepted by France, and to which you have all contributed through your increased involvement

and the activities undertaken within WAPES, deal with the motivation, the strategic coordination, the extension

and the boosting of these activities. Particular attention has been paid to the process of balancing the work done

in the different regions of the world, as well as partnerships between WAPES and international organisations, fore-

most of which is the ILO. In 2006 and then again in 2009, the Presidential Candidate undertook to concentrate par-

ticularly on supporting the Vice Presidents and the crucial part played by the Executive Secretary in the training of

the Managing Board. He was determined to reinforce the development of technical support work. The term used

at the time saw WAPES as a “proactive” resource centre, able to respond to the range of PES needs by providing

top-level services in the correct context. The aim was to “make WAPES a real network of inspiration and exchange

to boost the progress of our PESs”.

The outcome is not in doubt, as the 2009-2012 management report shows and this is confirmed by the auditors’

and observers’ report.

… a Clear Strengthening of Activities …

The activities undertaken by WAPES are more energetic than ever. We have increased our membership from 80

to 90. Nearly 25 workshops, seminars and conferences have taken place as a matter of course and as required

within the regions and at inter-regional level over the period of these three years. A large number of countries

have been involved as organisers, contributors, coordinators and assessors. The subject areas which have guided

these exchanges have been refreshed and adapted to the fraught economic times in which the PESs must operate

and to the needs expressed by WAPES members. A wide range of themes has been tackled: the effect of the crisis

and responses to it; youth employment; job creation and entrepreneurship; labour market information systems;

vulnerable groups; anticipating skill needs, developing those skills and rendering them transferable; providing

services for employers; developing ‘green’ jobs; ‘multi-channel’ tools and services in the PES. Quality in our work

is emphasised more and more. Major events have taken place, particularly the world conference on the role and

contribution of the PES on emerging from the crisis in May 2011, jointly organised by WAPES and Pôle Emploi in

the context of the French Presidency of the G20. A concern to adapt and strengthen actions taken, as well as the

actual effectiveness of the Public Employment Services, has become one of their permanent features. Cooperative

activities have been significantly upgraded. The spread of information and communications about our activities

have been intensified, mainly thanks to the internet and the organisation of 4 events which were re-transmitted

on line. The website and communication, summarisation and work capitalisation tools have been renewed. The

2011 survey of PES activities was undertaken more intensively and more extensively. The establishment of part-

nerships with international and regional organisations and institutions has continued and has grown.

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… Consolidation of Structure and Management

The framework within which our activities take place has been noticeably strengthened: preparations for the evo-

lution of the status of WAPES; renewing and buttressing the Executive Secretariat, regarding which I feel com-

pelled to praise the involvement and the achievements. My thanks go to our colleagues in the Belgian Public

Employment Services for their support and to those who have rendered the work of the Executive Secretariat pos-

sible. I also thank the Netherlands who have monitored the effective management of our resources and supported

the decisions taken by the Managing Board to safeguard our finances. I must also express my gratitude to all the

Vice Presidents for their commitment, and the members of the Managing Board for their ongoing support for the

course adopted and the energy displayed by all members and participants taking part in the work undertaken by

WAPES.

Continue WAPES Dynamism in Serving PES Around the World

I trust that the dynamism shown by WAPES will never flag and that all members will find their involvement in their

activities refreshed and increased. The World Congress in Seoul in June 2012 is an illustration of this. It will boost

the strategy and the new projects which will be steered by the new governing authorities of our association, to be

achieved by the involvement of each and every one of our members. The concern expressed for the public services

mission passed on to the Public Employment Services is crucial. The PESs are operating in labour markets and in

an environment where constant change must not be allowed to obscure the key focus, which is the battle against

social exclusion in a social inclusion dynamic, together with the need to upgrade employability and develop skills

in order to promote decent employment.

Yours sincerely,

Jean Bassères

Director General, Pôle Emploi

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It has been a year already – A few words by the Executive Secretary of WAPES

A year has already gone by since I was appointed as the Executive Secretary of WAPES. My first contact with the

association, excepting the recruitment interview followed by my meeting with the President, Mr Christian Charpy,

was the Executive Committee meeting and the World Conference in Paris end-May 2011. I entered a new world at

this point.

My predecessor, Mr Patrick Venier, assisted me for a period of one full month to explain the subtleties and

complexity of the task awaiting me as far as possible. In the context of the IT crash we faced, during which we

were unable to consult our former documents to “see what to do”, I realised just how important these explanations

had been. I would therefore now like to thank my predecessor for his “initiation”.

When participating at WAPES seminars or conferences, I have been particularly impressed by the passion shown

by you, Managing directors of Public Employment Services, and your direct teams, in your jobs. The everyday

person, such as myself before I took up this position, often believes that the leaders of this world are not aware of

everyday realities. Leaders live in a dream world, writing difficult texts, exclusively considering means of saving

funds, and travelling internationally, but are they aware of the work achieved on a daily basis? Yes, I am now

entirely convinced that they are, and I have even become a militant defender of you, dear WAPES members. I have

seen enough evidence, you are committed to your jobs. Even at 10:00 on an evening, sat outside having a drink,

we discuss employment, unemployment for young people, how to boost training, and how to solve all these

major problems which are affecting some sectors of our populations.

The daily assignments of the Executive Secretariat are hard work. Workload is high, and so are quality targets.

Fortunately the atmosphere is good and all team members are willing. The team is united, each member is

aware of his or her specific role, based on their expertise, while remaining available to carry out any exceptional

assignment which needs doing as rapidly as possible, even when unexpected. I could mention Mrs Chifa Omari,

an administrative assistant able to speak and write five languages, competent in accounts and technical aspects,

an IT expert and open to learning any new skills. And then I could refer to our dean, the tireless Mr Jean-Pierre

Alix, in charge of the Africa - Arab countries/Middle East regions and from whom I have attempted to extract as

much knowledge and wisdom as possible over the last year as he is leaving us to retire. Not forgetting Mr Miguel

Peromingo, advisor for the Americas and Asia/Pacific regions, who uses his Spanish roots when communicating

with South and Latin America, and who, as an immigrant in Germany, learnt to accept a new culture, which helps

when working with countries in Asia and the Pacific, remote as they are from our base, Europe. To conclude, I could

also mention Sweden, which sends us another expert every year and which contributes whenever we have an

urgent requirement. I would now like to thank this entire small team which I manage as best I can on a day-to-day

basis and the member countries which second quality personnel.

The Secretariat is clearly in direct contact with members. To begin with, the Secretariat must coordinate with

the Presidency and the Treasurer, who provide advice in our constant efforts to improve our results and provide

support when we need to show discipline with our members. Cooperation with Vice-Presidents and members

is also successful, despite time differences, language differences, long-distance calls which are not always

understandable, e-mails which fail to arrive and the heavy workloads of members, which mean that they are rarely

able to react in time.

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WAPES is making progress. Not only have we completed the conversion to an international not-for-profit

association, but we have also obtained more funding, which simplifies our support for the assignments of

Public Employment Services throughout the world. Dear members, I take this opportunity to encourage you to

increasingly use the assistance of WAPES in your technical cooperation projects between members.

WAPES is also making progress in terms of expertise. The most recent enquiry and the database created thanks

to this enquiry represented a heavy workload for the Secretariat, and we are proud of the results. These results

will assist members in many ways: in negotiating budgets for example, or when seeking out a WAPES member

country with expertise in a specific field, etc.

However, I do consider that WAPES is not adequately known in the world. For this reason, the Secretariat is

planning to participate in the events of other organisations more actively and to refresh the website, which

was created three years ago now, a long period in today’s changing world…

Yours Sincerely,

Lenka Kint

Executive Secretary

WAPES in a nutshell

In 2012 WAPES consisted of a network of 89 public employment services representing 86 countries spread out

through all regions of the world.

The members are public or national government bodies with responsibilities associated with activities in the

field of employment management or the implementation of job market policies.

WAPES was founded in 1989 on the initiative of the public employment services of 6 countries in Europe and

America with the support of the International Labour Organisation (ILO).

WAPES - Objectives

• To promote, facilitate and encourage the interchange of information, experience and cooperation between

the members;

• To provide services of interest to all, such as surveys, research and databases;

• To promote public service actions in the management of job markets.

WAPES - Structure

WAPES is headed by a President. Each of our five regions is coordinated by a Vice-President (Africa, the Americas,

the Asia-Pacific, Europe, the Middle-East and Arab Countries) who is responsible for running activities within

his/her region.

The Executive Secretariat, currently based in Brussels, Belgium, supports the President and the Vice-Presidents

and acts as a coordinating body within the Association.

The officers in each of the WAPES structures hold office for a period of three years.

The three official working languages used by the Association are English, French and Spanish.

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WAPES – The Main Activities

1 - Regional Workshops

In spite of the current times with short budgets in a post-crisis environment, WAPES focuses on bringing its

members together. Each year, with the support of the Executive Secretariat, a number of members come

together to organise a Regional Workshop. These events provide an opportunity for PESs to interchange

experiences with their international partners on matters affecting the way they are developing and the

challenges they face. They usually include visits to the local employment offices.

2 - The Cooperation Fund

WAPES is able to offer a cooperation fund which is intended to facilitate bilateral and multilateral cooperation

between members via study visits, experts’ missions and small scale training seminars.

3 - Public Employment Services – Activities Survey

Every 3 years WAPES holds a wide-ranging survey of its members intended to monitor the progress of their

structures, organisations, missions, activities and services, their recent developments and the way they are

likely to proceed in the future. The questionnaire, directed at all the members, explores the totality of their

areas of expertise and the extensive range of responses they implement to support the employment policies

in place in their various countries.

The database comprising the information collected provides an analysis tool which is unique of its kind and is

available for use by members and international organisations which are the Association’s partners.

This report summarises the results of the 2011 survey which was run with the help of a German organisation

specialising in economic and social research, infas. It provides an institutional, technical and geographical

overview of the public employment services in the context of the stress being experienced by labour markets

in all regions of the world.

4 - The World Congress

WAPES members hold a meeting every three years, the General Assembly, which takes place on the occasion of

a World Congress to elect a Managing Board representing the Regions and to appoint an Executive Committee

responsible for supervising the Association’s activities by means of the Executive Secretariat.

In 2009 Croatia hosted the Assembly and Congress with great success. More than 100 representatives from

50 countries attended the event. Operational initiatives towards sustainable recovery were on the schedule,

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as well as the handling of labour market data. Several member public employment services presented their

national approaches to combat the difficult economic situation.

A visit to the local Dubrovnik employment office was also offered.

The WAPES 2012 World Congress, organised with the Korean Employment Information Service (KEIS) provided

an opportunity for the 89 members and international players to present their best practices regarding

management of the changes being experienced by the PESs, and to discuss them. The Congress also

provided a venue for a large number of presentations and workshops on matters of general interest regarding

employment policy, as well as the more specific approaches being implemented in the various WAPES regions.

It also provided a fair space where good examples of change management in PES could be presented.

For more information about WAPES and the survey, visit: www.wapes.org.

What we did in the last three years

WAPES enforced to be a platform for the exchange of good practices among public employment services by

ensuring a high rate of quality activities in different member countries and by investing resources into the

coordination of the activities by the Executive Secretariat.

In the last two years, WAPES has clearly managed to sharpen its profile as a capacity builder. Whereas past activities

were almost entirely revolving around the supply of workshops and conferences, more trainings and study visits

with the end of transferring and utilizing knowledge are offered know. This more hands-on development work

amongst WAPES members and partners has mainly been reached through the introduction of a cooperation fund

that facilitates pragmatic expert exchange without the need of having a large event. On-site activities around

topics of employment and labour, however, continue to be a successful product of WAPES.

Christian Charpy, recent President of WAPES emphasized already in 2006 that WAPES should seek closer contacts

with international organizations that operate with a regional focus. By now, the Association has opened

partnerships with actors like the InterAmerican Development Bank and the African Union to improve the regional

outreach.

WAPES also appeared and exposed in major employment events like the European Employment Forum, the IOM

partnership conferences, several events of the OECD and a conference on micro-entrepreneurship in Mauretania

organized by the African Capacity Building Foundation.

In 2010, to assure a long-term workability of WAPES, the Executive Committee reformed the legal status of the

Association into an international non-for-profit organization.

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The WAPES highlights 2009-2012 WAPES

world conference: Public employment services

contribution in how to exit the Global Economic

Crisis

The Global Economic Crisis has impacted the world regions

and their labour markets in many different ways. How

those regions are leaving the crisis behind and are heading

towards recovery also differs remarkably throughout the

globe. While Europe has been particularly hard hit loosing

almost 50% of its manufacturing labour and Africa

continues fighting now aggravated issues of poverty and

joblessness, Latin America has stayed relatively unaffected

by the financial dimension of the crisis and the Asian

power houses have continued growing and creating jobs.

In 2011 Pôle Emploi in France invited WAPES members and partners to reflect on those differences and discuss the

way ahead for public employment services in recovery. The enriching round tables raised topics like the activation

and motivation of the young work force, the support of vulnerable groups, especially in times around crises, and

the management of occupational transitions. The event was visited by more than 350 executives and experts from

55 countries.

The details can be read and watched on:

emploiparlonsnet.com

pole-emploi.org

slate.fr.

I think that everybody is needed on the labour market

(Angeles Bermudez-Svankvist, Director General, Public Employment Service Sweden during the World Conference

in Paris)

The WAPES highlights 2009-2012

WAPES communication

In the last three years WAPES has multiplied its communication channels. On top of the website and the classical

reports, the possibility to watch events online has been opened, and a WAPES linkedin group offers members and

additional way of exchanging latest developments.

Between 2011 and 2012 four events have been live-streamed and are until now available in a video-on-demand

version. More than 1500 people have watched the broadcast in either of the formats. The topics revolved around

multichanelling (Stockholm), green jobs (Beijing), and skills mobility (Bonn).

The WAPES linkedin group counts over 200 members, of which more than 40% are senior managers. The group

is composed of mainly public staff, but includes private consultants, company representatives and stakeholders

from the third sector.

With the help of a communication task force composed

of members coming from all WAPES regions the content

of WAPES articles could be improved. The entries on the

edito and news sections of www.wapes.org range from

original contributions from WAPES members to special

editions on particular topics often linked to an upcoming

event. In 2011 and 2012, editions were produced on

capacity building, vulnerable groups, green jobs, skills

mobility and service to young job seekers.

The enhanced communication and quality of activities

has attracted a number of diverse new members to the network. Since 2009 the public employment services of

the Armenia, Dijibouti, Liechtenstein, Paraguay, Senegal, Tanzania, the USA, Viet Nam, and Emploi Quebec as an

associate member to Canada have joined the network and are contributing actively to events and discussions. In

the last three years WAPES did not loose any member.

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The WAPES highlights 2009-2012

WAPES capacity building

Starting in 2010 WAPES ran a survey among its members asking over 100 multiple choice and open questions on

the product portfolio that public employment services offer to their clients. It includes specifications around the

following topics:

• General structure of the employment service

• Labour market information

• Role in active policies on the employment market

• Operations for target populations

• Management of unemployment benefits

• Labour migration activities and services

• Partnerships and coordination with third parties

• Recent and medium-term developments

• Technical assistance/Capacity Building

The WAPES survey 2011 leaves no doubt in the high priority of

placement services for both jobseekers and employers being

the unquestionable core service of Public Employment Services

worldwide (WAPES survey report 2011).

The findings of the survey with a response rate of over 73%,

including public employment services, that at the point of filling in

the questionnaire were not (yet) member of WAPES, will be used to

create an international data base of PES topics and experts. They will

furthermore serve to develop and distribute information on the role

and challenges of PES towards the public and our partners.

One of the main insights the survey allows, is that the activity and readiness for change unfolded among our

members does not necessarily correlate with the availability of resources at their hands. Public employment

services with small budgets are still full of ideas and initiatives. A conclusion for WAPES is thus, to empower this

potential to grow. Capacity building with the help of the cooperation fund has successfully started in this period

with various study visits and expert trainings, mainly provided for Africa and Latin America. The enforcement of

South-South cooperation, but also among countries of Eastern Europe and Central Asia remains a focal topic of

WAPES.

Study Visit from Zimbabwe to Japan, to “Hello Work” in Chiba prefecture, 2012

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Our partners

The excellent cooperation with ILO and our other partners continues.

With a more targeted approach to capacity building of employment services, WAPES has started cooperation

with the labour and employment sectors of the OECD, the African Union Commission, the InterAmerican

Development Bank, and the African Capacity Building Foundation. It also maintains loose but efficient ties with

content networks such as the Reform of Employment Services Quorum (RESQ), a gathering of academics, who

are experts in the field of labour. The support for the current WAPES member’s survey was initiated through

RESQ. WAPES is recently also working around a better use of synergies to private employment services. A co-

operation with CIETT is being set up.

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(Inter-)regional activities 2009-2012 – Africa

The latest “World Economic Outlook” published recently by the IMF is very favorable to Africa for the next three years.

The report shows that Sub-Saharan Africa was expected to be the only growing region in the world with a rate of

5.2 % growth in 2011 and 5,8% for 2012. This optimism however, needs to be tempered by the contrasting situations of producers

of oil and other raw materials and those, who for example have been suffering the ravages of war at the Horn of Africa.

The international organizations explain that the resumption of relative growth by the fiscal consolidation reached over

the past 10 years is due to the successful exports of resources, and by the supply of major works programs.

(Seyni Garanke, WAPES-Vice-President Africa)

June 2009: Meeting in ILO Headquarters with Vice President and Labour Minister of Djibouti, which had expressed

interest to join WAPES

• October 2009: FNE

CAMEROON Yaounde, workshop on “The economic crisis and the role of PES in the implementation of the

global pact for employment”. The workshop was followed by a capacity building initiative on validation and

partnership of technical assistance.

• September/October 2009: WAPES participation at the 7th session of the Commission of Social Affairs and

Employment of the African Union on “Impact of global crisis on labor markets in Africa” .

• September 2010: NEO Democratic Republic of Congo, workshop: “The PES of Africa and labour market

information systems.” It brought together about one hundred participants including representatives of SPE

from15 countries, the ILO and AFRISTAT

• March 2011: Dakar conference with the participation of PES of Benin, Burkina Faso, Cameroon, Senegal, Mali,

Niger and Togo as well as the Regional Advisor of WAPES in the fourth seminar of the project “Partnership for

the management of labor migration: lessons learned”.

• April 2011: WAPES participation at the 8th session of the Commission of Social Affairs and Employment of the

African Union.

• April 2012: National Employment Office in Kenya invites to a workshop about how PES can best service young

job seekers. Participants from 22 countries and 3 international organizations attended this event.

The most significant development in this area is the use of the cooperation fund for capacity building. 8 PES in

the region have benefited from study visits and expert trainings.

Africa also had the highest response rate to the WAPES member’s survey.

(Inter-)regional activities 2009-2012 - Americas

The forecasts available at world level at the start of 2010 (IMF, OECD, United Nations) suggested that some kind of

variable speed recovery was in place in the Americas which was very dependent on the stimulus measures implemented

by the government. The majority of the countries have made use of measures of proven effectiveness, and of historical

antecedents.

(Enrique Deibe, WAPES Vice-President Americas)

• June 2009: Ministers of Labour for Argentina, Brazil, Paraguay and Uruguay fight to preserve jobs in the face of

the crisis in the framework of the 98th ILO International Labour Conference

• October 2009: 16th Inter-American Conference of Ministers of Labour of the Organization of American States

• June 2010: Workshop on the Integrated Employment Intermediation and Unemployed Protection System.

World Bank videoconference from Bogota, Colombia

• March 2011: Inter-Regional Workshop on “Decentralised public employment services and their connections

with the private world” in Mexico City. The Workshop was jointly organised by the OAS, WAPES, the

Argentinean Ministry for Labour, Employment and Social Security (MTEySS) and the Mexican Secretariat for

Labour and Social Planning (STPS) de México

• September 2011: Sweden –Argentina capacity building initiative via the WAPES cooperation fund. The study

visit elaborated on the topic of quality management in the delivery of employment services

• A cooperation with the ILO representation in Central America has been started to organize a training for labour

migration and how PES can help advising mobile workers.

The region has proved very active in technical

assistance projects and the use of targeted funding

for capacity building. The WAPES cooperation fund has

been modelled on this experience.

Ciudad de México16 al 18 de marzo, 2011

Servicios Públicos

descentralizadosy su vinculación con el

mundo empresarial

de Empleo

Taller

Evento Interregional América - Europa

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(Inter-)regional activities 2009-2012 – Asia & Pacific

The situation in the member countries of the WAPES region Asia-Pacific is very diverse. While some countries like South

Korea and China are among the top economies in the world, the total unemployment rate hit its highest point in other

leading countries like Japan (5.5%). And though a lot of countries are recovering gradually, the labour market situation

is still considered vulnerable. The ratio of active job openings to active job

applicants was the lowest in history in the middle of 2009 (0.43).

Priorities of PES in the region are to deepen career services and improve

matching activities, especially for vulnerable groups.

(Noboyuki Yumi, WAPES Vice-President Asia-Pacific)

• November 2009: Workshop on present and future of PES in Seoul, Republic of Korea

• December 2010: Workshop: “Public-private partnerships and management of job data” in Seoul, Republic of

Korea

• September 2011: Participation of WAPES in the OECD-workshop: “An integrated approach to skills: designing

and financing effective strategies”

• December 2011: Workshop on green jobs in Beijing, China

(Inter-)regional activities 2009-2012 - Europe

The recovery that began in mid-2009 in Europe, consolidated in mid-2010. The improvement was mainly due to the

impact of industrial export, in parallel with the strong performance of growth and trade, as well as encouraging signs of

recovery in domestic demand, including consumption rising steadily and, finally, the increase in investment. Despite

these promising expectations, fears of a debt crisis erupted in late 2009. The situation was aggravated by the fact that

Greece, Ireland, Spain, Portugal and Italy became a potential problem

for the whole area. The re-emerging crisis in 2011 reached the labour

market. Most European PES put great emphasis to a preventive

approach based on the early identification of needs and risks of the

unemployed. Proactive strategies of cooperation with employers are

part of it.

(Dr. Guenther Schauenberg, WAPES Vice-President Europe)

• March 2009: Workshop “Engaging Employers - Making a

difference”, Liverpool / Manchester, United Kingdom

• May 2009: 8th WAPES World Congress Dubrovnik (Croatia)

• October 2009: presentation of the peer review “Adapt competencies”, The Hague, Netherlands

• January 2010: “Global crisis: the role of the European PES, Kiev, Ukraine

• November 2010: interregional workshop “Labor market monitoring to improve employer’s services”, Bern,

Switzerland

• April 2011: Workshop on multi-channeling, Stockholm, Sweden. First WAPES online broadcast

• May 2011: Publication of peer learning group “Internal Audit” cooperation with the Institute of Internal

Auditors (IAI)

• June 2011: Workshop on “Basic training and higher for PES staff”, Linz, Austria.

• September 2011: Workshop on “Employment services to vulnerable groups”,

Yerevan, Armenia

• March 2012: Workshop on “Skills Mobility, Bonn, Germany

The WAPES region Europe shows strong activity also with countries that are not (yet) member of the European

Union. It cooperated with the Conference of Directors of the Public Employment Services of Southeast European

countries (CPESSEC) and participated in events, capacity building initiatives in Bulgaria, Croatia, and Macedonia.

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(Inter-)regional activities 2009-2012 – Middle East &

Arabic Countries

According to the ILO, the Maghreb has been undergoing economic growth, but has not been able to anticipate

population growth, which resulted in increased competition in the labor market.

Some countries in the region have experienced an economic slowdown due to the Arab Spring. The labour market has

been impacted by this situation that led to the return of migrants to

their countries of origin (eg, the case of the Egyptians, Tunisians and

Moroccans from Lybia).

(Hafid Kamal, WAPES Vice President Middle East and Arab Countries)

• November 2009: Anticipation of skills demand”, Agadir, Morocco

• November 2010: “Entrepreneurial skills for youth”, Marrakech, Morocco

• November 2011: “Anticipating requirements and supporting the sectors, businesses, and jobseekers”

Marrakech, Morocco. This workshop was complemented by a capacity building training on the services

portfolio of ANAPEC and attended by 8 African PES.

During 2011, also several study visits between public employment services and ministries responsible for

employment of the Middle East and Arab countries were organized. Among them were delegations of Benin,

Mali, and Niger to Morocco and a delegation of Congo-Brazzaville to Tunisia.

WAPES members

20

Region AfricaBenin Agence Nationale Pour l’Emploi – ANPE

Burkina Faso Agence Nationale Pour l’Emploi – ANPE

Cameroon Fonds National de l’Emploi – FNE

Central African Republic Agence Centrafricaine pour la Formation Professionnelle et l’Emp – ACFPE

Chad Office National pour la Promotion de l’Emploi – ONAPE

Congo-Brazzaville Office National de l’Emploi et de la Main d’Oeuvre – ONEMO

Democratic Republic of Congo Office National de l´Emploi – ONEM

DjiboutiAgence Nationale de l’Emploi, de la Formation et de l’Insertion Professionnelle – ANEFIP

Gabon Office National de l’Emploi

Guinea Agence Guinéenne pour la Promotion de l’Emploi

Ivory Coast Agence d’Etudes et de Promotion de l’Emploi – AGEPE

KenyaHuman Resource Management and Employment: National Employment Bureau – NEB

Mali Agence Nationale Pour l’Emploi – ANPE

Niger Agence Nationale pour la Promotion de l’Emploi – ANPE

Senegal Agence Nationale pour l’Emploi des Jeunes – ANEJ

Tanzania Tanzania Employment Services Agency – TaESA

Togo Direction de la Politique Nationale de l’Emploi

ZimbabweMinistry of Public Service, Labour and Social Welfare - National Employment Services Division – NESD

Region AmericasArgentina Ministerio de Trabajo, Empleo y Seguridad Social de la Nación – MTEySS

Brazil Ministério do Trabalho e Emprego – MTE

Canada Human Resources and Social Development Canada – HRSDC

Quebec (associated member) Emploi-Québec - EQ

Chile Servicio Nacional de Capacitación y Empleo – SENCE

Dominican Republic Secretaría de Estado de Trabajo – SET

El Salvador Ministerio de Trabajo y Previsión Social – MTPS

HondurasDirección General de Empleo, Secretaría de Trabajo y Seguridad Social - DGE/STSS

Mexico Secretaría del Trabajo y Previsión Social – STPS

Nicaragua Ministerio del Trabajo de la República de Nicaragua – MITRAB

Panama Dirección General de Empleo – DIGE

Paraguay Direccion General de Empleo – DGE

Peru Ministerio de Trabajo y Promoción Social

Trinidad and TobagoNational Employment Service, Ministry of Labour and Small and Micro Enterprise Development – NES

United States of America National Association of State Workforce Agencies – NASWA

UruguayDirección Nacional de Empleo del Ministerio de Trabajo y Seguridad Social - DINAE del MTSS

WAPES members

21

Region Asia-Pacific

AustraliaDepartment of Education, Employment and Workplace Relations – DEEWR

Japan Ministry of Health, Labour and Welfare – MHLW

MongoliaCentral Employment Regulation Office / Implementary Agency of the Government of Mongolia

New ZealandWork and Income - A service of the Ministry of Social Development – MSD

People’s Republic of China Ministry of Human Resource and Social Security – MOHRSS

Philippines Department of Labor and Employment - Bureau of Local Employment

South Korea Ministry of Labor – MoLab

Thailand Department of Employment

VietnamBureau for Employment, Ministry of Labour, Invalids and Social Affairs of Vietnam

Region EuropeArmenia State Employment Service Agency – SESA

Austria Arbeitsmarktservice Österreich – AMS

Azerbaijan The Central Administrative Board of Employment – CABE

Belgium Synerjob

Bosnia and Herzegovina Labor and Employment Agency

Bulgaria National Employment Agency – NEA

Croatia Croatian Employment Service – CES

CyprusDepartment of Labour of the Ministry of Labour and Social Insurance - DOL/MLSI

CzechRepublic Employment Services Administration of the Ministry of Labour and Social Affairs of Czech Republic – SSZ

Denmark Arbejdsmarkedsstyrelsen (The National Labour Market Authority) – AMS

Estonia Estonian Unemployment Insurance Fund

Finland Ministry of Labour

France Pôle Emploi

Germany Bundesagentur für Arbeit – BA

Greece Hellenic Manpower Employment Organisation – OAED

HungaryÁllami Foglalkoztatási Szolgálat / Foglalkoztatási Hivatal / National Employment Office - FH/NLC

Iceland Directorate of Labour

Ireland Foras Aiseanna Saothair / Training & Employment Authority – FÁS

ItalyMinistero del lavoro e della previdenza sociale, Direzione generale del Mercato del lavoro

22

Region Middle-East and Arab CountriesAlgeria Agence Nationale de l’Emploi - ANEM

Mauretania Agence Nationale de Promotion de l’Emploi des Jeunes - ANAPEJ

Morocco Agence Nationale de Promotion de l’Emploi et des Compétences - ANAPEC

Tunisia Agence Nationale pour l’Emploi et le Travail Indépendant - ANETI

Latvia State Employment Agency of Latvia – NVA

Liechtenstein Amt für Volkswirtschaft - Arbeitsmarkt Service (AMS FL)

Lithuania Lithuanian Labour Exchange

Luxembourg Ministère du Travail et de l’Emploi – ADEM

Macedonia Employment Service Agency of Republic of Macedonia – ESA

Malta Employment and Training Corporation

Moldova Agentia Nationala Pentru Ocuparea Fortei de Munca – ANOFM

Montenegro Employment Agency of Montenegro – EAM

Norway The Directorate of Employment and Welfare - NAV

Portugal Instituto do Emprego e Formação Profissional - IEFP

Romania Agentia Nationala pentru Ocupare Fortei de Munca

Russia Service Fédéral du Travail et de l’Emploi

Serbia National Employment Service - Nacionalna Sluzba Zaposljavanja - NES

Slovakia Central Office of Labour, Social Affairs and Family

SloveniaEmployment Service of Slovenia, Zavod Republike Slovenije za zaposlovanje

Spain Servicio Público de Empleo Estatal - SPEE

Sweden Arbetsförmedlingen

Switzerland Secrétariat d’Etat à l’Economie - Direction du Travail - SECO-DA

The Netherlands UWV WERKbedrijf

Turkey Turkish Employment Organisation - ISKUR

Ukraine State Employment Service of Ukraine, State Employment Center

United Kingdom Jobcentre Plus - JCP

23

WAPES budget 2009-2012

Dear members and colleagues,

Transparency

In the last few years I have focussed on the objective to do the accounting in a consistent and transparent manner

that is expected of a global organisation like WAPES. Improvement of transparency will even occur if in 2012 the

existence of the voluntary association WAPES de facto will be upgraded to the legally established body WAPES AISBL.

A sophisticated book keeping system that is required for a legal body will not only improve transparency but also the

operational reliability.

Solid financial situation WAPES

The network’s finances remain healthy and there is no need to increase the membership fees. The current overall

financial situation is solid. On the other hand, this situation means that we should reflect on WAPES activities in

order to make optimal use of the resources available. Financial reserves are of course important, but WAPES is not

a financial institution and reserves need only to be maintained at a level which ensures that WAPES’ operation and

development are assured.

Activities

Online events: from the first experiences in Stockholm and Beijing, it appeared that there is a large potential for

online events which could be expanded to a more general use of online conferencing facilities. Online events can

be a very cost effective way of communication which enables WAPES members more frequent communication than

offered by traditional face to face meetings with often high travel- and accommodation costs.

Cooperation Fund

Although there has been made some progress in promoting technical assistance through use of the cooperation

fund, usage of this facility needs to be expanded in the various regions.

(Inter) regional workshops

In the period 2009-2011 not all allocated workshops took place but the Vice Presidents and the secretariat continued

to make increasingly positive contributions to improve both quantity and quality of the workshops. It should be

recommended that a minimum level of activities should be agreed and explicitly defined in each region when

allocating the budgets.

24

Cash transfers

Because of the crises at Dexia Bank and to spread future financial risks, we have opened new bank accounts at ING,

KBC, and BNP Paribas Fortis as agreed at the Managing Board in Bejing. We have transferred equal amounts of cash to

all banks except for € 200.712,- on a fix term account that will expire on 20 September. Because membership fees for

2012 are still paid on the WAPES current account, this account should not be abolished earlier than 1 January 2013.

As the current treasurer I would like to take the opportunity to thank all colleagues who have contributed in

structuring WAPES finances during the period 2009-2011.

I would also like to thank our internal auditors from the UK and Serbia for their detailed report and I very much

encourage you to read this report because it contains excellent and detailed recommendations for the future.

Finally on behalf of all members I would like to offer my sincere thanks to the colleagues of VDAB, Le Forem, Actiris,

Arbetsformedlingen, Pôle Emploi and the Arbeitsagentur für Arbeit for their significant contributions. Salaries of

staff seconded to the Secretariat were mainly covered by them and not by the WAPES revenues. Their generous

support has certainly contributed to the current high reserves which enable WAPES to develop further worldwide

activities in favour of all members.

Yours Sincerely,

André Timmermans

WAPES-Treasurer

Director UWV Werkbedrijf, The Netherlands

25

Overview on budget situation of the last 3 years (in €)

2009 2010 2011

Income: Memb. fees Financial, others

392.402 368.116 24.286

Income: Memb. fees Financial, others

404.504 395.500 9.003

Income: Memb. fees Financial, others

409.346 394.363 14.983

Expenditures: Operational exp. Financial exp.

265.685 266.703 1.018-

Expenditures: Operational exp. Financial exp.

219.626 240. 329 20.703-

Expenditures: Operational exp. Financial exp.

381.350 387.425 6.075-

RESULT 126.717 RESULT 184.878 RESULT 27.996

Reserves as of 2008

510.492 Reserves as of 2009

637.209 Reserves as of 2010

822.087

TOTAL 637.209 TOTAL 822.087 TOTAL 850.083

2009-2011

General: the financial situation and the results for years 2009-2011 are solid. The network’s profit to the end of the year

has increased continuously and reserves have reached the level of € 850.083 in 2011.

2009

The year 2009 showed a result of € 126.717.

Although this result is less than in the year 2008 you have to take into account that in 2009 the World Congress and

General Assembly took place.

The income of membership fees was € 368.116 and € 20.000 grants from exhibitors of the World Congress had been

received.

The positive result was strongly influenced by less expenditure than those that were originally budgeted.

This concerns in particular:

• Not all regional workshops took place (e.g. the workshop in Kiev was postponed to January 2010 because of the

Mexican flu).

• The budget for activities to revitalize and activate members was underutilized.

• Some outputs in the domain of communication weren’t realised

• The budget for residential costs for seconded staff couldn’t be spent due to non replacement.

26

2010

The profit at the end of year 2010 was € 184.878.

The income of the membership fees was € 395.000 in comparison with the estimated € 350.000,- This was thanks to the

active role of the secretariat and also some outstanding payments from previous years had been received.

The revaluation expenditures of € 19.277 relate to the exchange differences of our USD accounts and should be regarded

as income.

We had less expenditure on activities like the allocated cooperation fund (€ 20.000 less) and communication.

There were some remarkable cost shifts: the decrease of premises and arrangement costs of € 135.693, (2009) to

€ 78.616 (2010) is related to the costs of the World Congres in 2009.

2011

The profit at the end of year 2011 was € 27.996.

The income of membership fees in 2011 was € 394.363 and therefore almost equal to 2010. The financial income

of € 10.205 is mainly related to interest income.

Operating expenses

• The amount of (networking) activities and also the secretariat’s preparatory work on different intercontinental

locations are the main reason for the raise of expenses like translation costs, travel of staff and premises & ar-

rangement costs.

• The raise in communication costs is related to the online events that we have organised in Stockholm, Bejing

and Paris.

• The increase of the secretarial operational cost are mainly due to the purchase of a new accounting system

and a laptop as well as to costs of software repair because of a computer crash last summer.

• The administrative costs of the advisor have also risen because one of the staff members is working full time

instead of part time.

27

A word with the President – WAPES priorities for the

next years

First of all, I would like to say that it is a great honour for me to be entrusted with the task of leading this unique

organisation.

In the coming years, I would like us to concentrate on a few areas, based on the strategic guidelines adopted by the

Managing Board in Beijing in 2011.

The first is youth unemployment, since it is a very significant, common, and difficult issue. The second is competency

management, to ensure that we can meet the new challenges we face in labour markets as best we can.

When my mandate concludes in 2015, I hope to have achieved these milestones:

• That we all better understand the good examples there are in the world regarding youth entering labour

markets,

• We better understand non-traditional cooperative forms with employers to counteract youth unemployment,

• We better understand the new approaches to use in supporting the youth who currently are farthest from

entering labour markets,

• That we understand even better, and to a greater degree, the importance of lifelong learning to meet the new

demands of labour markets.

• That we support and stimulate each other to work with those who today are not established on any labour

market.

Other issues that are highly relevant for us in WAPES involve improving and facilitating labour market mobility and

generational renewal, which will radically affect many parts of the world in our foreseeable future.

Moreover, I want WAPES to become even stronger in its role as an active partner in issues affecting labour markets and

employment services. This way we can improve our capacity to remain a full participant in the global arena.

My vision of WAPES also includes a strong organisation for all of us to discuss and address future scenarios, and in which

the secretariat is a knowledge hub that systematically gathers information about the good examples we have, not least

regarding the areas mentioned above. There are numerous opportunities for using communication and information,

and I really want to seriously look into how we can develop these further. Openness, communication and dialogue will

be key words in my work for WAPES.

Yours Sincerely,

Angeles Bermudez-Svankvist

WAPES President

Director-General of Arbetsförmedlingen

Our contactFor getting the latest news and events go to www.wapes.org

For questions on membership go to www.wapes.org/About WAPES/How to become a member

Or for any other questionWAPES Executive Secretariat Rue de la Loi 95B-1040 BrusselsFax. +32 2 235 72 59E-Mail. wapes@wapes.org

WAPES iS mAinly finAncEd through thE contribution of itS mEmbErS