Speedex The Courier Service

Group members:Muhammad AwaisAsadullahMuhammad Azeem Soha FarooqRimsha Anwer

INTRODUCTION• Courier service company• Established in 2003 by PIA• Initially serving in Karachi, Lahore and

Islamabad• Today speedex premium courier service in 70

different cities across Pakistan• Head office in Karachi and more than 50

branches with different franchises in 70 different cities.

Mission and vision Statement

Rimsha

Mission Statement• Their mission is to provide the most reliable and affordable services

to their customers, to meet their business and personal needs by offering high quality, competitively priced services. As every customer's requirement is unique, they try to match their services to customer’s needs. they try to exceed customer's expectations by providing professional and accurate logistics services.

• In addition they believe that their customers are the most important asset of the company, and they care most about two important things: Customer Satisfaction and Trust. They also believe the only reason that customers would work and stay with them is trust. Therefore, speedex strive to provide the best performance, which is the only way they can expand their business to more satisfied customers.

Vision Statement

• Their vision is to make speedex the most admired company. Speedex will be recognized and respected as professional, innovative, profitable information and knowledge based logistics/services enterprise.

Goals and Planning

Muhammad Azeem

Goalsincrease profitability and productivity of

SpeedexIncrease market shares to 75%Ensure that Speedex stays No.1 in PakistanSpeedex should be first choice for customers

Planning

Strategic Goals•Increase profitability and productivity of the organization•Strategic goal is to increase market shares to 70%•Speedex stay No.1 in Pakistan

Strategic planning •Increase No of branches and vehicles and employees.

BM Goal •Speedex should be first choice for customers

BM planning •Providing low price and delivery on time

Philosophy of Speedex

Soha

PhilosophyTheir reputation for excel resultRecognize their responsibilities as a

industrialistsOpen systemStrong understanding and cooperation Training and DevelopmentEmployee retention is importantConclusion

SWOT Analysis

Muhammad Awais

SWOT Analysis

Strength Low comparetatively prices Large number of branches across country More than 40% shares in domestic shares Having its own airplane Having more than 150 vehicles for delivery Strong relations between staff, a team workers

WEAKNESSHigh comparetatively pricesNot Having strong reputation and brand name

in general publicNo shipment services for other countriesDoesn't provide online booking and payment

facilities

Opportunities

• Increases their major customers export, increases speedex revenue potential

• Can establish currency dealing• Can start price war to eliminate small

competitors

Threats • Rise in price of petroleum and jet fuel• Demanding for higher wages from their

employees• Law and order situation• Speedex competitors Specially TCS, DHL, TNT• Sometime their customers• New entrants• Increases taxes from government

Environment of Speedex

Asadullah

ENVIRONMENT OF SPEEDEX

Internal Environment

• PIA • General Manager

• More than 1500 employees

• RM• BM• OM

Owner Board of director

EmployeeOther manager levels

External Environment

Task Environme

nt

Competitors

Customers

Suppliers

Strategic Partner

Regulator

Tcs, Dhl, Tnt

LG, soney, IMC, NTS

Speedex is courier no supplier

No Strategic Partner

PPCSRA

External Environment

General Environme

nt

Economicfactor

Technologyfactor

Socioculturalfactor

Politicalfactor

Interest rate, unemployment, inflation

Airplane, vehicles, machinery, computers, internet

Customers culture, norms, values

Stability of Govt, law and regulation, tax law,