management of community nutrition services chapter 19
TRANSCRIPT
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Management of Community Nutrition Services
Chapter 19
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Management
Process of achieving organizational goals Four main functions (p. 576)
Planning Organizing Leading Controlling
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Function 1 - Planning
Planning process that helps find solutions key to management success
Strategic Planning long-term planning addresses organization’s overall goals
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Strategic Planning
Process focuses on: formulating objectives assessing past, current & future
conditions/events evaluating org’s strengths & weaknesses making decisions about the appropriate
course of action
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Strategic Planning - DCNFSN
Purpose: Enhance the capacity of DC and its members in the area of food security.
Goals: Advocate for issues related to food security
internally & externally to DC Share information relating to food security Provide a forum for networking for individuals
interested in nutrition & food security Enhance dietitians’ awareness regarding the roles
of dietitians in food security efforts.
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Strategic Planning - DCNFSN
GOAL ACTION
Advocate for food security issues internal & external to DC
-Revision of NNFB-Participate in civil society initiatives-Review & support relevant position papers
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Strategic Planning - DCNFSN
GOAL ACTION
Share information relating to food security
-Provide suggestions & feedback re: DC conference-Quarterly newsletter-Website-Communicate relevant info to members-Participate in food security related publications
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Strategic Planning - DCNFSN
GOAL ACTION
Networking forum for individuals interested in nutrition and food security
-Ongoing existence of network-Opportunities for members to meet (DC conference & FSA)
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Strategic Planning - DCNFSN
GOAL ACTION
Enhance dietitians’ awareness of their role in food security
-Feature dietitians taking active role in food security in network & members in action newsletters-Food security as nutrition month theme?
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Operational Planning
Short-term Focuses on activities/actions needed to
meet org goals Development guided by strategic plan Deals with specific actions, expenditures,
controls & timing of events
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Project Management
Short-term Focuses on activities/actions needed to
meet project goals Coordinate set of activities typically
limited to one program or intervention Identifying critical path
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Time Line for Critical PathFigure 19-6, p. 589
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Function 2 - Organizing
Organizational structure formal pattern of interactions designed by management links tasks of individuals & groups to meet goals
How to: assign tasks & responsibilities define jobs group employees for certain tasks design reporting mechanisms
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Organization Chart
Line diagram depicts outline of org structure
Provides info on: major functions of depts relationships amongst depts lines of authority channels of supervision position titles within work units
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Organizational Chart
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Organizational Structure
Line position has authority & responsibility for achieving
major goals & objectives
Staff position main purpose to assist line positions
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Human Resources
Staffing -- set of HR activities to help recruit people
Also responsible for: orientation retention staff training & development performance appraisals
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Recruitment Process Develop job advertisement Develop interview guide Screen applications Short-list candidates for interviews Rank candidates Check references Send letter of offer Send rejection letters
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Job Description
Developed based job analysis Systematic collection & recording of information
about a job’s purpose, major duiteis, conditions under which it is performed, & knowledge, skills & abilities (KSAs) needed to perform job effectively
Job Description consists of: Job title Immediate supervisor Job summary Job duties Job specifications
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Nutritionist,Community Health Services Dept Plan, develop, evaluate, & research nt
pgms & services Establish & maintain liaison w/ hlth prof’ls,
community gps & agencies Which address food & nt programs
Conduct community assessments of need for food & nt programs
Coordinate nt activities Within larger dept programs
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Performance Appraisal
Manager’s formal review of employee job performance
Tips for providing constructive criticism in Table 19-3, p. 584
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Function 3 - Leadership
Process of influencing others toward achievement of org goals & objectives
Leading vs. managing both roles critical but profoundly different
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Motivating Employees
Set high standards and stick to them Put the right person in the right job Keep employees informed about
performance Allow employees to be a part of process Effective communication important
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Seven Habits and Effective Leadership Stephen J. Covey Be proactive Begin with the end in mind Put first things first Think win-win Seek first to understand, then to be
understood Synergize Sharpen the saw
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Function 4 - Controlling
Concerned with regulating org activities Assists performance to meet accepted org
standards & goals
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Financial/Budgetary Control
Accounting is financial control activity Budgeting is financial planning
part of program planning process
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Information Control
Data management system
Information systems management
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Community Nutrition as Business Need management & leadership skills
gives competitive edge in current work environment
Continually assess competitive environment
Continually assess your strengths Build organizational skills Build managerial skills
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MGT Job Satisfaction & Retention
Survey of nutrition program staff in EFNEP in New York state
Overall job satisfaction high Related to
perception of program value Work relationships Having a voice in relevant decisions
greater job retention & improved job performance
Dickin, Dollahite, & Habicht (2010).