The management of changeThe management of changeChanges in work patterns and jobsChanges in work patterns and jobs

Teleworking Teleworking - working from home using computer - working from home using computer networks saves on transport cost time etc..networks saves on transport cost time etc..Video conferencing – Video conferencing – allows remote meetings allows remote meetings Lost jobs – Lost jobs – unskilled manual jobs such as filing unskilled manual jobs such as filing clerks. Call centres replacing bank clerks Call clerks. Call centres replacing bank clerks Call centres have caused many people to lose jobs as centres have caused many people to lose jobs as they have been moved abroad where labour is they have been moved abroad where labour is cheaper leading to ICT ‘sweat shops’.cheaper leading to ICT ‘sweat shops’.New skills required / retraining New skills required / retraining – acquire skills to – acquire skills to use databases spreadsheets emails, programming use databases spreadsheets emails, programming etc.etc.New jobs New jobs – systems analysts , programmers.– systems analysts , programmers.

Management of ChangeManagement of Change

1. The skills required and not required1. The skills required and not requiredAs new systems are introduced some skills will no As new systems are introduced some skills will no longer be need and new skills must be learnt e.g longer be need and new skills must be learnt e.g how to use new software, new short cuts keys, how to use new software, new short cuts keys, handling new printers. Companies must have an handling new printers. Companies must have an ongoing commitment to training.ongoing commitment to training.2. Organisational structure2. Organisational structureNew technologies often make certain levels of New technologies often make certain levels of management or manual work redundant. e.g. management or manual work redundant. e.g. introducing scanning technology may reduce the introducing scanning technology may reduce the need for data entry clerks.need for data entry clerks.

3. Work patterns3. Work patternschanges to the pattern of the day e.g. batch changes to the pattern of the day e.g. batch processing might mean payroll / ICT staff may have processing might mean payroll / ICT staff may have to do night shiftto do night shiftteleworkingteleworkingvideoconferencingvideoconferencing

4. Internal procedures4. Internal proceduressome tasks would be automated making jobs easiersome tasks would be automated making jobs easiersome jobs may increase in difficulty because they some jobs may increase in difficulty because they may be may be

expected to improve productivity and perform tasks expected to improve productivity and perform tasks more quicklymore quickly

5. The workforce (fears caused by introduction of 5. The workforce (fears caused by introduction of change)change)When an organisation restructures the workforce When an organisation restructures the workforce will have certain worrieswill have certain worries..Will they lose their job?Will they lose their job?Will they have to learn new skills to do their existing Will they have to learn new skills to do their existing job?job?Will they have to move to a new job within the Will they have to move to a new job within the organisation?organisation?Will they take a pay cut?Will they take a pay cut?Will they have to change their work pattern, hours Will they have to change their work pattern, hours of work etc?of work etc?Will they lose their current status?Will they lose their current status?

Successful change management Successful change management involvesinvolves

Step 1Step 1 ResearchResearch

Step 2Step 2 DesignDesign

Step 3Step 3 Cost benefit Analysis/ Forecast Cost benefit Analysis/ Forecast

modelsmodels

Step 4 Step 4 ConsultationConsultation

Step 5 Step 5 ImplementationImplementation

Step 6 Step 6 Monitor and EvaluateMonitor and Evaluate

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