management intro ch01
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Chapter 1:
ManagingManagingOrganizationsOrganizations
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Definition of Management
Getting things done through otherpeople
Mary Parker Follett
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Definition of Management
The attainment oforganizational
goals in an effective and efficient
manner through Four functions
planning,
organizing, leading, and
controlling organizational resources.
Managers use a multitude of skills to perform functions
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Organizational Performance
Attainment of organizational goals inan efficient and effective manner
The Process of Management
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Organization - social entity that is goaldirected and deliberately structured
Effectiveness - degree to which organizationachieves a stated goal
Efficiency- use of minimal resources (rawmaterials, money, and people) to produce the
desired volume of output
Organizational Performance
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Functions of Management
Planning
Leading
Controlling Organizing
Use influence to
motivate employees
Select goals and
ways to attain
them
Assign responsibility
for task
accomplishment
Monitor activities
and make
corrections
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Organizational Performance
Attainment of organizational goals inan efficient and effective manner
The Process of Management
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Managerial Levels in the
Organizational Hierarchy
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The Leap From Individual
Performer to Manager
Exhibit 1.4
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Ten Manager Roles
Category Role
Informational Monitor
Disseminator
Spokesperson
Interpersonal Figurehead
Leader
Liaison
Decisional EntrepreneurDisturbance handler
Resource allocator
Negotiator
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Managing in Small Businesses and Nonprofit
Organizations
Role Differences
Source of Financial Resources
Unconventional Bottomline
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Management Skills
Conceptual Skills Cognitive ability tosee the organization as a whole and therelationships among its parts
Human Skills ability to work with andthrough other people and to work effectivelyas a group member
Technical Skills understanding of andproficiency in the performance of specifictasks
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Management Skills
Exhibit 1.2
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Management and the New Workplace
Exhibit 1.7
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Management and the New Workplace
Forces on organizations Uncertainty
Technology Outsourcing
Diversity
New Management Competencies
Dispersed leadership Empowering others
Collaborative relationships
Team-building skills
Learning organization
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The Learning Organization
EXHIBIT 1.6
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Managing the Technology-Driven
Workplace
E-business
E-commerce
Business-to-consumer (B2C) Business-to-business (B2B)
Consumer-to-consumer (C2C)
Innovation in the Workplace
Enterprise resourceplanning (ERP)
Customer Relationship
Management (CRM)
Knowledge Management