Workbook | Management: Intermediate | onlineacademy.co.za 1

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LEARNING ACTIVITY 01

GROUP WORK: REFLECTIONDespite major differences between leaders, there are some characteristics or traits which most successful leaders have, such as persistence.

Work on your own or discuss the following in groups.

1. What other leadership characteristics can you think of?

2. What leadership characteristics do you have?

3. Which characteristics would you like to have/work on?

4. How do you develop new leadership characteristics?

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LEARNING ACTIVITY 02

GROUP WORK

Management should:

1. Provide a well-crafted job _________________.

2. Provide training required by employees to meet the basic _________________ for the job.

3. Develop a good _________________ of the knowledge, skills and abilities that the organisation will need in the future.

4. Look for learning _________________ in every-day activities.

5. Explain the employee development process and _________________ staff to develop individual development plans.

6. Support staff when they identify learning activities that make them a/an _________________ to your organisation both now and in the future.

competencies | opportunities | description | asset | understanding | encourage

Employee training is the responsibility of the organisation and development is a shared responsibility of management and the individual employee.

Complete the following sentences by using the words below.

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Set clear goals OR Set several goals

Maintaining confidential communication

OR Maintaining open communication

Valuing long work hours OR Valuing diversity

Fostering collaboration OR Fostering individualism

LEARNING ACTIVITY 03

INDIVIDUAL WORKThere are certain ways to create a high-performance workplace.

Indicate the appropriate statements by ticking the correct boxes.

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Yes No

Use the right employee engagement survey.

Focus on engagement only at organisational levels.

Select the right managers.

Coach managers but don’t hold them accountable for their employees’ engagement.

Define engagement goals in realistic, everyday terms.

LEARNING ACTIVITY 04

INDIVIDUAL WORKThere are five strategies organisations can use to help build their constituency of engaged employees.

Indicate whether the following statements regarding this concept are true or false.

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LEARNING ACTIVITY 05

GROUP WORK: REFLECTIONA lack of motivation can lead to delays in the employees’ completion of work and simple but expensive mistakes.

Work on your own or discuss the following in groups.

1. What leads to a lack of employee motivation?

2. What problems have you faced when trying to motivate employees?

3. How do you deal with these problems?

4. What problems are the most common?

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LEARNING ACTIVITY 06

INDIVIDUAL WORKWhen properly handled, conflict can lead to a healthy sharing of ideas and opinions and can ideally allow us to accommodate new concepts and ideas.

Write the four appropriate ways to handle conflict in the box below.

Options:

• Improved relationships

• Tense atmosphere

• Delayed communication

• Empowerment

• Efficient problem solving

• High productivity

• A sense of acknowledgement

• Individualism

1.

2.

3.

4.

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Step Number of Step

Monitoring and control

Initiating

Closing

Executing

Planning

LEARNING ACTIVITY 07

INDIVIDUAL WORKEvery project runs through a life cycle which consists of phases.

Place the steps in the correct order by writing the number of the step next to it.

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LEARNING ACTIVITY 08

GROUP WORK

1. Having a _________________ customer base is one of the keys to long-range business success.

Loyal | Well-known

2. Companies who are fair and open in their dealings with employees have a better chance of retaining the most _________________ people.

Influential | Talented

3. Legal problems can be avoided – the _________________ for being caught doing something illegal can be severe.

Penalties | Procedures

4. Society has improved; most businesses place high value on _________________ and equal rights.

Fairness | Profits

5. Continuing attention to ethics in the workplace sensitises leaders and staff to how they want to act; _________________.

Productively | Consistently

There are certain advantages of ethical business behaviour and ethical policies.

Complete the sentences regarding these advantages by underlining the correct options.

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