management information systems 21 century executive assistance conference sydney 2013
TRANSCRIPT
::: EAN - Executive Assistant Network / Annual Congress March 2013
Walter Frankel
The Edutainer
Information Management in the 21st century
Training Future Leaders1 Step at a Time
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
InformationManagement
in the21st century
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Information ManagementThe
collection, organizing, storing, retrieving, analyzing & sharing of
information and knowledge both formally and informally to add
value to an organization.
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
Information management System Requires
• equipment• strategies• methods / processes• activities - management• techniques - analytics• Money?!
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
Knowledge is Power
However power has no value unless harnessed.
This requires a Management Information system
&Management with the ability to
Understand, Communicate and Take Action
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
Its all about PEOPLE !
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Before you startBe sure you understand
Who needs information
Where & How we will get the information
When do they need it
What benefit / What will we do with it
How secure is the information
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
The quality of an information system is dependant on the attitude of the people using it and the
parties receiving the information followed by their actions they take there after
The best systems need to be: Flexible Dynamic Scalable Customized to your organizations culture, process and practices Metrics, KPI’s and Bench making Analytics Capable User friendly
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
THERE IS NO SILVER BULLET
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
Information overloadInformation obesity
Information reliability ?Information Security
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
WRONG?WHYDOTHINGSGO
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
Why Information Management
does not always work !• Little recognition and support by senior management • Limited resources for deploying, managing or
improving information systems • Difficulties in changing working practices and
processes of staff • Internal politics impacting on the ability to coordinate
activities enterprise-wide • Incompatible data formats• Unsupported software
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
How to ensure your Information Management System will
work and achieve – Success!
This is all in the planning – “a failure to plan is a plan to fail”Thought to be said by Benjamin Franklin
• Mission Statement• Business Plan & Budgets• Core Values & Corporate Identity – Corporate Culture• Alignment of staff & stakeholders with Shareholders and Customers• Change Attitude Acceptance and Mentality - go attitude• Training to Achieve the required outcomes• Open and Transparent Communication• Succession Planning in the employment process to ensure generational hand over.
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
Success of your systems dependson
• Leadership having a vision and ability to Influence• Management – ability to plan – control and deliver on the
leadership• Open and Transparent Communication• Corporate culture which is Legal – Ethical and Moral• Change Management Strategy to effect change & train• Strategic management planning to “ WIN”• Risk management strategy to deal with contingencies• Project Planning Ability – to ensure delivery on time• Budgets with the financial capacity to action all above
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
An Information Management Systemmust comprises of:
• policies, • protocols, • procedures • practices
To manage information within an organizationand among its relevant stakeholders
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
Policies and Procedures for the Information Management System
cover
• complying with legislative requirements (such as privacy, confidentiality and defamation requirements) and other policies and procedures
• content guidelines• ensuring accuracy and relevance of knowledge input into the system• mechanisms, formats and styles of input to system, including
appropriate alternative formats for people with a disability• permissions for input• removing out-of-date, inaccurate and content that is no longer relevant• selecting, maintaining and disposing of knowledge in the system• sharing knowledge in the system
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
It’s All AboutPEOPLE
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What are your required
Skills
to maintain a
Management Information System?
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
What is your required
Knowledge
to implement a
Management Information System?
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
Advantage of a Quality
Management Information System?Retention of Intellectual Property (IP)
That makes up the Goodwill Value of the Organization
$::: Information Management in the 21st century :::
Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013
RememberIt’s All AboutPEOPLE!
THANK YOU
Walter FrankelThe EdutainerTraining Future Leaders - 1 Step at a time Sydney - NSW – Australia mobile. 0413185514skype: thenegotiator4u - Sydney Australiaemail. [email protected]://au.linkedin.com/in/walterfrankel
::: Information Management in the 21st century :::Walter Frankel, The Edutainer
::: EAN - Executive Assistant Network / Annual Congress March 2013