management in care setting
DESCRIPTION
presentation including various aspects of management...TRANSCRIPT
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WELCOME TO GROUP
PRESENTATION
TOPIC: MANAGEMENTWITHIN CARE
ORGANISATION
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The art of choosing men is not nearly so difficult as the art of
enabling those one has chosen to attain their full worth.
Napoleon Bonaparte
(http://www.inspirational-quotes.info/management.html)
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MANAGEMENT IS REGARDED AS
•Taking place within a structured organisational setting and with prescribed roles•Directed towards aims and objectives•Achieved through the efforts of other people•Using systems and procedures
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MANAGEMENT INCLUDES :
Leadership Decision making Delegation Communication Organisation Planning Budgeting Team development Team work MotivationCreativity and innovation EmpowermentBullying ConflictManaging poor performance Feedback
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LEADERSHIP
It is ability of individual to influence, motivate and enable others to contribute towards effectiveness and success of organisation.
(House etal. 1999)
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Autocratic
Democratic
Delegative Situational
LEADERSHIP STYLES
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DECISION MAKING is using judgement to reach a conclusion. (Davies 1999)
BARRIERS : Lack of experienceUnder or over confidenceLack of knowledgeStress Lack of communication
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Steps of successful delegation
Define the taskSelecting individual or teamAssess ability and training needsExplain the reasonsState required resultsConsider resource requiredAgree deadlinesSupport and communicateFeedback on result (www.businessballs.comdelegation.html)
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COMMUNICATION
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FRAMING A MESSAGE
RECIEVING A MESSAGE
LISTENING SKILLS
WRITTING SKILLS
COMMUNICATION SKILLS
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BARRIERS OF COMMUNICATION
Difference in perception
Jumping to conclusion
Stereotyping
Lack of knowledge
Lack of interest Difficulties with self expression
Emotions Personality
Nicky Stanton, Mastering Communication, 4th edition
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ORGANISATION
It is social arrangement for achieving controlled performance in pursuit of collective goal.
(Buchanan and huezyuski 1997)
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PLANNING IS THE BEST WAY TO ACHIEVE OBJECTIVES.
STAGES:STAGE 1: Where I m nowSTAGE 2: Where I want to
goSTAGE 3: How best to get
there
(Davis 1999)
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PROCESS OF PLANNING
Set out your objectives
Decide outline procedures
Assign responsibilities
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BUDGETING
An itemized forecast of an individual's or company's income and expenses expected for some period in the future.
(http://www.investorwords.com)
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TEAM DEVELOPMENT
STAGES:FormingNormingStormingPerformingMourning
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TEAM WORKIt means group of people working together to achieve the common goal.
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FACTORS CONTRIBUTING TOWARD EFFECTIVE TEAM
WORK
Goal orientedTrust
Communication
Attitude
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ApathyHigh absenteeismUn co-operationExaggeration of disputes
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HOW TO MOTIVATE STAFF
I. Make staff valued.II. Recognize
achievement.III. Provide scope for
development.
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CREATIVITY
It is the ability to transform ordinary resources and ideas into undiscovered extraordinary ideas.
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STAGES OF CREATIVITY
PREPARATIONINCUBATION
ILLUMINATIONIMPLEMENT
VERIFICATION
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EMPOWERMENT INCLUDES
Active participationInvolvementAccountabilityEncouragementListening toAcknowledging people’s ideas
(www.impactfactory.com)
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BULLYINGIt is defined as
repeated acts that involves real imbalance of
power, the more powerful group attacking those
who are less powerful.
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TYPESVERBAL
PHYSICAL
PSYCHOLOGICAL
(www.wikipedia.com/bullying)
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CONFLICTIt is state of discord caused by the actual or perceived opposition of needs, values and interests between the people working together.
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TYPES
PERSONAL
(www.ernet.in)
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HOW TO DEAL WITH CONFLICTAccept the problem.Focus on what can be done.Encourage different point of view.Express feeling.Listen to understand.Show respect.Solve problem.
(Burnham David, Organisational Behaviours)
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Managing poor performance
State your criticism as a problem or concern.State the reason for your concern.State your wants or requirements clearly.State the positive consequences. Check that they have understood what you said.Ask for and listen to the their responses.Move on to the problem.(Peter Cusins, Be a sucessful supervisor)
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FEEDBACK is the information sent to an entity (individual or a group) about its prior behaviour so that the entity may adjust its current and future behaviour to achieve the desired result.
(www.businessdictionary.com)
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There are 2 Types of Feedback
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“There is more useful data in negative feedback as there is in positive feedback”
Jack CanfieldAuthor, The Success Principles