management document g-162 title: lead auditor -...

Global-Mark P/L Learn and Practice

Management Document G-162

Title: Lead Auditor – Quality Management Systems

Type of Document: Program Information Brochure

This document is external

© 2013 Global-Mark Pty Ltd – RTO ID: 40501 Rev9 of 7

Document Information and Revision History

Document Number G-162

Original Author(s) Herve Michoux

Current Revision Author(s) Shamnika Karki

Revision History

Revision Date Author(s) Notes

1 03/07/2012 Herve Michoux Original Release

2 08/10/2013 Jodie Jordan New Template

3 06/02/2014 Meilyn Michoux RABQSA to Exemplar Global

4 22/04/2014 Maria Michoux Updated Fees

5 20/02/2015 Jackie Pritchard Updated footer to include RTO ID as per ASQA gap analysis

6 18/11/2015 Maria Michoux Updated BSB Codes

7 27/09/2016 Shamnika Karki/Maria Michoux

Removed word RABQSA/Updated fee to include a copy of the Standard

8 9/11/2017 Cassandra Burgin Updated course codes and names

9 25/11/2019 Shamnika Karki Updated fees, delivery and simulation audit information

10


Table of Contents

1 Why do we have this document .................................................................................. 42 Overview ............................................................................................................. 43 Course outcomes .................................................................................................... 54 Course delivery ...................................................................................................... 55 Course fees ........................................................................................................... 66 Assessment method ................................................................................................ 67 Simulation audit ..................................................................................................... 68 Additional support .................................................................................................. 79 Bookings, cancellations and more information ............................................................... 7


1 WHY DO WE HAVE THIS DOCUMENT This document describes the educational workshop offered by Global-Mark Pty Ltd to clients seeking auditing skills, in order to run internal or supply management audit programs. This document is subject to change without notice. The latest version is on our web site: www.Global Mark.com.au.

2 OVERVIEW More and more organisations are in some cases needing to audit their suppliers. This is typically in the context of a critical product, design or project.

When these kind of audits (typically 2nd party audits) are involved, it is important that the present can demonstrate formal training, education and competence in the process of auditing.

This course is structured around 3 key modules:

� Understanding Management Systems based on ISO9001: 1 day (Exemplar Global-QM)

� Auditing Skills: 2 days (Exemplar Global-AU and NRT BSBAUD402 Participate in a quality audit and BSBRSK501 Manage risk)

� Audit Team Leader: 1 day (Exemplar Global-TL and NRT BSBAUD501 Initiate a quality audit, BSBAUD503 Lead a quality audit, BSBAUD504 Report on a quality audit and BSBWOR502 Lead and manage team effectiveness)

The course is intensive and there are a lot of role plays, and in some cases home work.

The course is competency based so there are a number of formal assessments being used.

Program summary card

Issue Program rules/comments

Relevant compliance standard (s)

ISO9001 and other Quality Management Systems standards or specification

Target audience Any organisation

Global-Mark output document Certificate of Attainment Exemplar Global-QM, Exemplar Global-AU, Exemplar Global-TL Statement of Attainment in

BSBAUD402 Participate in a quality audit

BSBAUD501 Initiate a quality audit

BSBAUD503 Lead a quality audit

BSBAUD504 Report on a quality audit

BSBRSK501 Manage Risk

BSBWOR502 Lead and manage team effectiveness

Other Global-Mark output document

Workshop notes, handouts, and exercises

Certificate validity period NA

Who should attend Systems, Compliance, Risk Managers, or Auditors. Typically important for organisations or individual involved in supply chain audits or 2nd party audits.

How many people per firm should attend

Generally 1 or 2 should be sufficient, however large firms may prefer to run an in-house workshop for their supervisors and managers

What material should I bring to the course

Nil needed

Workshop pre-requisites The person attending should be familiar with:

� Management systems or,

� ISO9001 or other systems standards.

Other details

Course assessment required? Yes

Real trial event (under supervision) is included in the course

No

Group size limits 12 participants

Course duration 4 days plus external course work

Delivery mode face-to-face

Simulation Audit Available (optional)


The course meets the requirements of the Exemplar Global auditor competency standards, being an entry requirement for certification of individuals as auditors (various levels).

We have developed this course because an increasing number of our Clients are taking an active or pro-active role in the monitoring of their suppliers. Also, key staff in their organisations are keen to develop and have recognition for this important competence.

This course is not specifically for individuals working (or planning to work) for Certification or Accreditation Bodies, rather it represents the highest level of auditor competency available and can be applied in any technical field.

You also need to understand the structure and framework of an audit program; from preparation, and resourcing to closing and monitoring performance.

Finally and most importantly you need to understand that audits include a person to person interface: the relationship between the auditor and the auditee is critical to the flow of information and the success of the process. Our course covers people skills and the basic tools needed to understand and control this important aspect of audits.

3 COURSE OUTCOMES At the completion of this course you will have:

� Detailed understanding of the principles and requirements of ISO9001

� Detailed understanding and practice of the human aspects of the auditing (body language, questioning techniques), communication techniques (verbal, oral and written)

� Understanding of the issues associated with the auditee

� Detailed understanding of an audit program, audit process and reporting

� The ability to initiate, plan, undertake, lead and report external audits

� Practiced all the key steps of the audit process (planning and preparation, development of audit checklists, entry meeting, audit examination, review of records, exit meeting and reporting including audit report, findings and conclusions)

� An understanding of key risk management principles

� Exposure of the relevant ISO standards and guides covering audit activities (ISO19011, ISO9001, ISO14001, AS/NZS 4801, OHSAS18001, ISO27001, ISO22000, ISO50001)

� Understanding of the typical contractual and legal requirements associated or underpinning the Standard

� The ability to manage and direct other team members (as a Team Leader) and provide feedback on their performance.

4 COURSE DELIVERY The courses are scheduled regularly as public courses; please refer to our current Training Calendar.

Alternatively this course can be run in-house: this provides organisations and managers the opportunity to adapt the questions (and to an extent the exercises) to their conditions and needs.


Global-Mark cannot provide any specific advice, but will answer questions based on its experience and knowledge of the requirements.

5 COURSE FEES

In-house Course (4 Day format)

The workshop can be run in-house for a fee of $15,000 (GST exempt) (up to 12 attendees).

If we are required to provide a Lead Auditor to observe the external assessment, an additional fee of $1000+GST per day will be charged. A maximum of 6 attendees can be observed per day.

To run the course we will need:

� A training room (U-shape set up is less formal)

� Whiteboard

� Projector screen

Public Courses (4 Day format)

The workshop fees, which are payable in advance of the course, are:

� Single participant: $2,300 (GST exempt)

� 2 or more participants: 10% discount

Typically the courses are run from 9:00am to 4:30pm, with 15 minute breaks at 10:30am for Morning Tea, and 2:30pm for Afternoon Tea. A 40 minute lunch break has also been planned.

6 ASSESSMENT METHOD The assessment methods will include, student manual assessment based on written questions and worked examples, assessor and peer observations of role plays and a post course 3rd party observation report and supporting documents (audit plan, audit report, corrective action reports) undertaking at a workplace audit.

The assessment sections are clearly marked in the workbooks and students will be notified during the class.

7 SIMULATION AUDIT For those who are unable to find a Qualified Lead Auditor or someone with Diploma of Quality Auditing qualification to observe them at their workplace (to complete the external assessment) can attend one of our simulation audit sessions. It will be a half-day, face-to-face assessment where students will be required to conduct a simulation audit.

It means students will have a choice to either complete the external assessment at their workplace or complete the simulation audit. A fee of $300 + GST will be charged if the student chooses to attend the simulation audit. A booking has to be made by filling the appropriate box in the student enrolment form if you wish go ahead with the simulation audit.


8 ADDITIONAL SUPPORT Students are encouraged to notify Learning Solutions of any language, literacy and numeracy skills support requirement and disability support requirements during the application process so that any reasonable adjustments can be made.

Our presenters remain available for up to 6 weeks after the course, by email or telephone.

9 BOOKINGS, CANCELLATIONS AND MORE INFORMATION To make a booking please complete a Student Enrolment Form and return it to our office by email.

Our cancellation policy can be found on the student enrolment form.

For more information please contact us on: [email protected].

End of document

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