management challenges. what we will be looking at communication conflict management stress...
TRANSCRIPT
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Management Challenges
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What We Will Be Looking At
Communication
Conflict Management
Stress Management
Motivation
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The Communication Process
Firstly…what is communication?
It is the process of sending and receiving symbols with meanings attached.
We need:
A sender
A message
A communication channel
A receiver
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The Communication Process
“Who?” “says what?” “in what way?” “to whom?” “with what result?”
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What is Effective Communication?
Effective communication is simply when the message is understood.
Efficient communication occurs at a minimum cost (time, money, energy spent, etc).
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Persuasion and Credibility in Communication
Sometimes, communication is not about simply being “heard.”
A lot of the time we want to convince the receiver to think or act a certain way.
Persuasion is giving a message in a way to causes the other person to support it.
For persuasion to happen, managers should be credible.-Credibility through expertise-Credibility through relationships.
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Communication Barriers
Communication is two-way.
Effort and skill is needed by both parties.
Noise is anything that gets in the way of the effectiveness of the communication process.
-Poor choice of channels, poor written or oral expression, failure to recognize non-verbal signals, physical distractions, status effects.
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Poor Choice of Channels
A communication channel is the way that the sender transmits the message.
Written is good for simple messages. They are easy and fast.
Spoken is good for complex messages. They are also more personal.
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Poor Written or Oral Expression
The receiver needs to understand the message.
You have to write/speak for the audience.
Do not use unnecessary words.
“Substantial economies were effected in this division by increasing the time interval between distribution of data-eliciting forms to business entities.”
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How to make a successful presentation
Be prepared
Set the right tone
Sequence points
Support your points
Accent the presenation
Add the right amount of polish
Check your technology
Don’t bet on the internet
Be professional.
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Failure to Recognize Non-verbal Signals
Communication can be verbal or non-verbal. What are some things we can do non-verbally to communicate?
Non-verbal communication uses gestures and body language to communicate a message.
Mixed messages occur when words communicate something differently than the non-verbal cues.
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Physical Distractions
All sorts of things get in the way of communication.
Phone calls, interruptions, visitors, etc.
When communicating with a member of your team, you should set time out to minimize distractions.
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Status Effect
Sometimes employees do not want to give the facts to a boss.
They are afraid of consequences.
Do not want to disappoint them.
Filtering is the intentional changing of information to make it look better to the recipient.
In other words, we are “telling the boss what they want to hear, not what they should hear.”