Management by Walking Around

MBWA By: Erin Hamilton

What is MBWA?

Where did it start?

How did it get popularized?

Is it still relevant?

What is MBWA?

The practice of senior managers interacting with the workforce by visiting the shop floor or offices where the general staff work. (1)

Where did it start?

Hewlett Packard – 1970s (1)

Dave Packard and General Electric (5)

Hewlett Packard model - MBWA

How did it get popularized?

In the Search of Excellence: Lessons From America’s Best Run Companies (1) By Tom Peters and Robert Waterman

“The technology of the obvious” (4), (5)

Customers, Innovation, People (4)

Is it still relevant?

Global Drucker Forum in Vienna (5)

Challenges

Insincerity Hospital studies (5)

Technology (5)

Email etiquette

Distance FFMA (5)

Tips 1) Make MBWA part of your routine (2)

2) Don’t bring an entourage (2)

3) Visit everybody (2)

4) Ask for suggestions, and recognize good ideas (2)

5) Follow up with answers (2)

6) Don’t criticize (2)

CONCLUSION

Q & A

1) Capstone (2013). Capstone Reference : Capstone Encyclopaedia of Business : The Most Up-To-Date and Accessible Guide to Business Ever (1). Somerset, GB: Capstone. Retrieved from http://www.ebrary.com.library.ggu.edu

2) Fisher, A. (2012, August 23). Management by walking around: 6 tips to make it work. Retrieved from http://fortune.com/2012/08/23/management-by-walking-around-6-tips-to-make-it-work/

3) McKendrick, J. (2011, November 23). How Steve Jobs earned his MBWA degree (Management By Walking Around). Retrieved from http://www.zdnet.com/article/how-steve-jobs-earned-his-mbwa-degree-management-by-walking-around/

4) Peters, T., & Austin, N. (1985). MBWA (managing by walking around). California Management Review, 28(1), 9. Retrieved from http://search.proquest.com.library.ggu.edu/docview/216140620?accountid=25283

5) Wartzman, R. (2015, December 18). These four letters could make you the best...boss...ever. Retrieved from http://fortune.com/2015/12/18/tom-peters-the-four-letter-word-every-modern-manager-needs-to-know-mbwa/

References