1.The EGTL HR Professionals Escravos Present Career Advancement OpportunityIn Leadership and ManagementOn the TopicBuilding and Developing Leadership Skills forEffective Peoples Management Target AudienceHuman Resources and Administration Managers/LeadersFelcotech Consulting, Warri Delta State

2. Presentation On the TopicBuilding and Developing Leadership Skills for Effective Peoples Management Delivered by Ugokpa Felix, CAPM, Senior Human Resources Officer, SGC - EscravosDateSaturday 19th february, 2012.S061 conference hall,Escravos Nigeria Felcotech Consulting, Warri Delta State 3. Presentation Content Overview pt a.Module 1: Leading and Managing People (i) Introduction (ii) The ImportanceModule 2: Leadership(i) Leadership definition(ii) Overlapping functions of leadership(iii) Leadership attributes(iv) Leadership Pitfalls to AvoidModule 3: Management(i) Management Vs Leadership(ii) Overlapping functions of management.(iii) Management - Leadership Models(iv) Management - Leadership styles(v) Required peoples management skills(vi) Peoples management techniques Felcotech Consulting, Warri Delta State 4. Presentation Content Overview (Pt. B)Module 4: Peoples Management(i) Required peoples management skills(ii) Peoples management techniquesModule 5: Communication Skills(i) Developing Effective Communication Skills(ii) Different personal preferenceModule 6: Conflict Management(i) Conflict Management Skills and Techniques(ii) Conflict Management Techniques Circle(iii) Type of Conflicts(iv) Strategy for reducing conflicts Felcotech Consulting, Warri Delta State 5. Presentation ObjectivesAttheendofthepresentation,participantswill;1. Learnthebasicskillsandtechniquesrequiredforeffectiveand efficientpeoplesmanagement.2. UnderstandPeople inanorganizationalcontext.3. Learnhowleadercaninspirepassion andtrust amongtheir team..4. Understandmanagement inanorganizationalcontextandtheir relevantfunctions..5. UnderstandLeadership anditattributes inanorganizational context.6. Learnthecoreleadershiptraitsandskillsrequiredtoeffectively managepeopleinanorganization.7. UnderstandLeadershipPitfalls thataleaderormanagermust avoid. Felcotech Consulting, Warri Delta State 6. Presentation Objectives (Pt b)Attheendofthepartpresentation,participantswill;1. Learnthebasicskillsandtechniquesrequiredforeffectiveand efficientpeoplesmanagement.2. UnderstandPeople inanorganizationalcontextandlearnhowto effectivelycommunicatewithteammembers.3. Learnhowleadercaninspirepassion andtrust amongtheirteam4. Understandmanagement inanorganizationalcontextandtheir relevantfunctions..5. UnderstandLeadership,itscoreattributes andtraits requireto effectivelymanagepeopleinanorganizationtoreduceconflict.6. Learnthebasicskills andtechniques requiretounderstandtypes ofconflictandhowtoeffectivelymanagethemtoreduceimpact.7. UnderstandLeadershipPitfalls thataleaderormanagermust avoid.Felcotech Consulting, Warri Delta State 7. Module OneLeading Vs Managing!!! What is Your Role?What Are the Differences? Are Both Targeted at same Outcome?Felcotech Consulting, Warri Delta State 8. Leading and Managing PeopleIntroduction:In todays world of work, one ofthe most difficult tasks a managerundertakes is directly managingpeople. Projects, tasks, spreadsheets,proposals, emails, and the entire list of minor tasks arerelatively easy responsibilities when compared tomanaging and supervising those who report directly orindirectly to you. Answering the why question is easy.Projects, spreadsheets, etc., dont have emotions, moods,skills, troubles, or any of the myriad inherentpsychological aptitudes people possess as man is the mostambivalent mammal.Felcotech Consulting, Warri Delta State 9. Leading and Managing PeopleThe Importance:Managing and leading individuals and teams takepatience, practice and special skills. Knowing the ability,skills sets, technical familiarity, and personal convictionsof your direct and indirect reports is a huge factor inmeeting with success or failure as a manager.People constantly change, making the task even harder,for they are influenced by weather, other people,families, co-workers, moods, depression, joy, and anynumber of outside influences. As a manager and a leaderyou should be able to recognize these influencing factorsand the relationship changes they have on individualsand teams. Felcotech Consulting, Warri Delta State 10. Leading and Managing PeopleAccording to Alan Caruba (2001), the survival andcontinue success of any business depends uponowners and managers having a combination ofleadership savvy, good judgment based onknowledge and information and a reasonable abilityto steer a business in the right direction.People management skills are important in all walksof life. Whether youre rich or poor, employed orunemployed, a corporate CEO or a plumber,strengthening these skills can help you live the lifeyou desire. Felcotech Consulting, Warri Delta State 11. Leading and Managing PeopleWe all share some basic desires. We all have many ofthe same wants and needs. When you meet these needsof others, people tend to be very easy to get along withyou. With patience, practice, and a willingness tounderstand people, you can develop strong peoplemanagement skills.Its no wonder effective managers are often soughtafter, for they have learned to use skills that bring outthe best in their teams, regardless of the number ofpeople they manage. Motivating and guiding employeesto perform to their full potential is a tireless job.Mastering the art of using effective leadership skills is amust if you plan to be successful at managing people.Felcotech Consulting, Warri Delta State 12. Module fourPeoples management!!!Who are Peoples? What are the * Skills* Techniques Felcotech Consulting, Warri Delta State 13. Peoples managementPeople Management entails the ability ofthe leader or manager to combine all availablehuman resources people in an organizationand effectively and efficiently executes the fourbasis functions of management through theapplication of her leadership skills and stylesto achieve the organizational goals and objectives.However, there are many ways to keep your staff motivated, butlearning the basic skills is tantamount to your eventual success. Thebasics are both simple and hard simultaneously. The most basicconcept ranks high on employee lists when it comes to buildingpeople management skills is trust, a must factor for effectivelymanaging people. Know their names, what they like, and what theydislike. Know their wifes or significant others names and ask aboutthem. Take the time to get to know your employees, chat with themwhile they work, ask them how "Pat" or "Frank" is doing. Felcotech Consulting, Warri Delta State 14. Peoples managementWhat makes a good leader or manager?For many it is someone who can inspire andget the most from their staff. There are many qualities that are needed to be a good leader or manager. These includes the ability to;-1. Be able to think creatively to provide a vision for the company and solve problems2. Be calm under pressure and make clear decisions3. Possess excellent two-way communication skills4. Have the desire to achieve great things5. Be well informed and knowledgeable about matters relating to the business6. Possess an air of authorityFelcotech Consulting, Warri Delta State 15. Peoples managementLeadership skills require this level of trust and buildingsuch a rapport is huge. It will make both the employeesand you feel important, wanted, and acknowledgedthereby increasing the chances of better performance andgood relationship.Below are some of the essential management andleadership skills required for effective and efficientpeoples management in an organization.1. Problem Solving and Decision Making Skills2. Planning Skills3. Effective Delegation Skills4. Good Communications SkillsFelcotech Consulting, Warri Delta State 16. Required Peoples management skills5. Meeting Management Skills6. Managing Yourself7. Effective Motivation SkillsWhy is this important? Motivated teams will try to emulate leaderships success. Ifindividuals in the team need assistance, team memberswill step up and help. Theyll see your leadership as avehicle to success and try to rise to the top.The stronger your team spirit, the stronger yourorganization or department will become; its inevitable.Ultimately their success will lead toward them beingcapable of self-managing themselves, enabling you toconcentrate on other tasks.Felcotech Consulting, Warri Delta State 17. Focusing on the horizon.. Looking to the future..The Essential Peoples management techniquesFelcotech Consulting, Warri Delta State 18. Peoples management techniquesHere are some good techniques for strengthening your people management skills:1. Put yourself in their shoes. Great managers know what shoes people are thinking and feeling. Theyre quick to pick up on things and work hard to solve problems among their team.2. Show gratitude and appreciation. You might feelappreciation appreciative of your team, but without action theyll never know it. Always be on the lookout for new and exciting ways to show these emotions. Remember to say Thank you when others do something nice for you. People love to be appreciated and a sincere Thank you makes them feel good!3. Give sincere compliments. Think about what you really like compliments about your team and point these things out as regular compliments. Felcotech Consulting, Warri Delta State 19. Peoples management techniques4. Treat others with respect. Strive to always treat people with respect, no matter what their stance in life. Treat them the way youd like to be treated. This shows character and strength, both of which are characteristics of someone with superior people skills.5. Delegate appropriately. When you delegate the right tasks to the right people, everyone gets a chance to excel and the team works together at its best. This raises the morale of the people around you and motivates them to do a good job.6. Be honest. Honesty is always the best policy. Earning and maintaining trust is an important people management skill. When others trust you, they believe in you, and your opinions mean more to them. Felcotech Consulting, Warri Delta State 20. Peoples management techniques7. Listen attentively. Listening is fifty percent ofcommunication. Truly listen to what it is thatpeople are telling you. Make an effort tounderstand their point of view, even if you dontagree with it. When they know you consider theirfeelings as important, youve already won half thebattle.8. Encourage Participation. Create anorganizational structure that enables all teammembers to participate at all levels. Felcotech Consulting, Warri Delta State 21. CREATIVE ENGAGEMENTWhen it comes to leadership,do people really matter thatmuch? Well in all honesty ...the answer is Yes!In todays world the person incharge is one who values herpeople, knows them and createsconditions and opportunities forthem to succeed. Business isall about relationships.Learn how to become the leaderyouve always wanted to workfor!Felcotech Consulting, Warri Delta State 22. PRACTICAL STRATEGIES FOR LEADERSHIP SUCCESS9 Practicalstrategies forleadershipsuccessthroughpowerfulPeople Skills. Felcotech Consulting, Warri Delta State 23. PRACTICAL STRATEGIES FOR LEADERSHIP SUCCESS1. Gain a better understanding of your personal leadership capabilities2. Master a proven model of effective people skills for leaders3. Work with real-time work situations and challenges4. Learn how to work with different thinking and communication styles5. Transform conflict to collaboration when dealing with difficult people6. Acknowledge your real power & engage the power and talent ofOthers7. Foster an atmosphere of trust so your people enjoy coming to work8. Gain immediate feedback and coaching on how your interactions impact others and how you can enhance your skills to get desired results9. Track progress through personal follow-up and confidential advice around future interaction challengesFelcotech Consulting, Warri Delta State 24. Benefits of Effective Peoples Management When people are effectively managed, it leads to; Attainment of the Business Strategyand Goals Improve the Organizational Values Strengthen the Employment Philosophy Support Strategic Talent ManagementInitiativeFelcotech Consulting, Warri Delta State 25. Strategic Talent ManagementStrategic talent management initiative includes; Identification of Key Talent Leadership of the Function Forecasting of Human Capital Needs Strategic Staffing Employee Branding Performance Competency Assessment Professional Development Identification of Future Leaders Leadership Development Employee Engagement and Retention Felcotech Consulting, Warri Delta State 26. Strategic Talent Management Metrics/Impact on the BusinessFelcotech Consulting, Warri Delta State 27. Questions???Thank you so much for your participation.Any recommendations and comment are highly welcome and should be directed toFelix.ugokpa@projects.kbr.com. --- Short break --- Felcotech Consulting, Warri Delta State 28. Module TwoLeadership!!!What is Leadership?Who is a Leader?What made a Good Leader? Felcotech Consulting, Warri Delta State 29. LeadershipLeadership is a critical management skill.It is the ability to implement a plan, providesa direction and to motivate a group of peopletowards a common goals and objectives. Atits most elementary level, leadership meansthat one person (the leader) influences another, givedirection, provides framework of activities andmotivations. Authentic leaders inspire trust in their teams.The functions of leadership include stating basic values,announcing goals, organizing resources, reducing tensionsbetween individuals, creating coalitions, and encouragingbetter performance.Felcotech Consulting, Warri Delta State 30. LeadershipIts vital for leaders to know how to inspire passionand confidence in the people that theyre leading.When people work alongside a truly authenticleader, theyll often give their whole hearts andminds to the cause. In these situations, a spirit ofteamwork and loyalty can spread throughout anorganization, resulting in higher morale andgreater productivity.The basic functions of Leadership in anorganization are iterative and overlapped at theexecution process. Felcotech Consulting, Warri Delta State 31. Overlapping functions of leadershipThe result ofeffective andStatingAnnouncingefficient leadership Basic Values Goalsin an organizationresulted in greaterCreatingproductivity asCoalition LeadershipOrganizingbetter performance Resourcesare beingencouraged andEncouraging ReducingemployeesBetter Tensionmotivated.Performance Felcotech Consulting, Warri Delta State 32. Leadership ATTRIBUTESAttributes of LeadershipRegardless of your position and managementtheory applied in your organization, the followingattributes are required of every leader or manageraspiring to improve his/her people managementskills.1. Be true to your ethics and principles.2. Pursue your goals and help others do the same.3. Generate innovative and productive ideas.4. Consider the present and the upcoming.Felcotech Consulting, Warri Delta State 33. Leadership ATTRIBUTESAttributes of Leadership cont.5. Acknowledge existing and rising opportunities / risks.6. Effectively communicate actions that will play a partto individual and organizational success.7. Monitor the organization and inspire others toexecute effectively and efficiently.8. Bring out leadership from everyone in theorganization.9. Empower others by decentralizing power.10.Keep on to succeed and help others to do the samethrough motivation and encouragement in whicheverway seem feasible and appropriate for yourorganization.Felcotech Consulting, Warri Delta State 34. Leadership Traits and Skills The table below lists the main leadership traits and skillsTRAITS SKILLS- Adaptable to situations- Clever (intelligent)- Alert to social environment- Conceptually skilled-Ambitious and achievement-orientated- Creative- Assertive- Diplomatic and tactful- Cooperative- Fluent in speaking- Decisive - Knowledgeable about group- Dependable task- Dominant (desire to influence others)- Organized (administrative- Energetic (high activity level)ability)- Persistent and consistency in action - Persuasive- Self-confident and Integrity - Socially skilled- Tolerant of stress- Willing to assume responsibility Felcotech Consulting, Warri Delta State 35. Module TwoModuleTwo:.ContinuesLeadership pitfalls!!! Did You Recognized Them? Avoid Them Felcotech Consulting, Warri Delta State 36. Leadership pitfalls to avoidAs we strive to build and develop our leadership skills inpeoples management, there are so many practices andattitudes we must give away. This will not only bring anadded value to our organization but we will find morepersonal enjoyment in our work as we proactivelymanage our career.Below are some of the most common deadliest sinsleaders and managers commit in the excess of exercisingtheir authority and powers over their followers people.To cultivate the needed peoples management skillsrequired for your continue success in your managementand leadership career, you must learn to depart fromthese acts.Felcotech Consulting, Warri Delta State 37. Leadership pitfalls to avoid* Publicly rebuke and embarrass a follower in front of thewhole team. If for anything or reason, a leader must haveconventional wisdom to understand that the number one killermove, is to publicly embarrass a team member in front ofeveryone. It destroys a teams faith in you as a leader and createsfear rather than respect. If a follower is wrong in his conduct thenseek to address and correct their attitude and behavior privately.The whole team will respect you for this. It will show that even ifthey do wrong you still love them and value their dignity andintegrity as unique individuals.* Be suspicious of your followers. The worst thing you can do as aleader is to distrust your people. If you do not trust your followers peoplesoon they will pick it up and before you know it the wholeorganization is being run by suspicion and distrust. You have tosow seeds of trust and comradeship in your organization if you areto lead effectively. Felcotech Consulting, Warri Delta State 38. Leadership pitfalls to avoid* Criticize all the time. Criticism has never proven to be the best way of motivating a team. I have seen many leaders criticize their subordinates with the hope of getting better results. They have always been disappointed. For they discovered that their followers went on to do the same thing they had criticized them about and told them to stop. This was not because their followers wanted to spite them or disrespect them. The school of psychological thought has scientifically proven that if you want to create behavioural change in anyone instead of telling them to stop doing what you do not like them to do, tell them what you want them to do.* Say one thing and mean something else. One of the key attributesof every leader is that a leader is a person who keeps their word. Aleader is someone whose word means something. They will keep theirword even if it costs them something or is painful. Their word is theirbond. A poor leader is one who when they say something they do notstick to it.Felcotech Consulting, Warri Delta State 39. Leadership pitfalls to avoid* Believe you know it all. You do not need help from anyone. It isonly a foolish leader who believes they know it all and do not needhelp from any one. All the greatest leaders I know in history hadmentors. You need the advise and wisdom of those who have beenthere before and seen it all. You will save yourself time, energy andresources by listening to the coaching of those who have beenthere before you.* Be secretive about your dealings and conduct as a leader.The best way to earn the respect and trust of every one of yourfollowers is to live your life before them. Be honest and open withthem. Share with them your strengths and weaknesses and you willbe amazed to realize they have so much they want to share withyou. It starts with you taking the first step of opening up tothem then they open up to you. That is how effective strongteams and organizations are made. Felcotech Consulting, Warri Delta State 40. Leadership pitfalls to avoid Demand respect. After all you are the boss. Respect is earned andnot demanded. Only dictators demand respect. Real leadersearn respect. They earn their followers admiration and respect byhow they conduct themselves and by how accountable they are totheir followers about their organizations activities and vision. Others includes; blame, defensiveness, contempt andstonewalling. Where there is blame, we have a leader that does nottake responsibility for her actions and puts others down. A leader whois defensive is unable to hear valuable feedback and learn from theperspectives and opinions of others. Contempt and contemptuousbehavior destroy morale and model a value of disrespect in theorganization. And finally, stonewalling. Stonewalling is one of themost effective tools at destroying the leadership relationship. A leaderrelationshipwho stonewalls will find himself isolated, unapproachable, andperceived as lacking in humanness.Felcotech Consulting, Warri Delta State 41. Module ThreeManagement!!! What is Management?Who are Management? What are their Roles?Felcotech Consulting, Warri Delta State 42. managementManagement in practical perspectives entailsthe application of varied leadership skills by agroup of people in an efforts directed towardsthe actualization and attainment of organizationset goals and objectives by adequatelymanaging her human, financial and materialsresources through effective and efficientplanning, organizing, leading, and coordinatingactivities to achieve the outlined visions andgoals of the organization. It is the act of makingpeople more effective and productive than theywould have been without you. Felcotech Consulting, Warri Delta State 43. managementTo most employees, the term "management"probably means the group of people (executives andother managers) who are primarily responsible formaking decisions in the organization. In a nonprofit,the term "management" might refer to all or any ofthe activities of the board, executive director and/orprogram directors.However, some writers, teachers and practitionersassert that, management needs to focus more onleadership skills, e.g., establishing vision andgoals, communicating the vision and goals, andguiding others to accomplish them.Felcotech Consulting, Warri Delta State 44. Leadership - managementThey also assert that leadership must be morefacilitative, participative and empowering in howvisions and goals are established and carried out.Another common view is that "management" isgetting things done through others. Yet anotherview, asserts that the job of management is tosupport employees efforts to be fully productivemembers of the organizations and citizens of thecommunity. Felcotech Consulting, Warri Delta State 45. Leadership - managementNowadays, the concept of Management Vs Leadershipis growing and changing. Organization are developingflatter structure and concentrating decision makingdownward to teams and employees. Employees giveauthentic dedication; seek solutions and become partnersrather than followers.Organizations are expecting more than keen managersand great leaders. They are looking for executives whocan concurrently lead and manage. Executives are people managewho lead, build visions and strategies, mastermindoperations and allocate resources effectively. Theycascade and share strategies and plans with all structuresand teams, distributing power and bringing out leadershipat much deeper levels.Felcotech Consulting, Warri Delta State 46. Overlapping functions of managementThe four major functions ofManagement in anorganization are integratedand overlapped throughoutPlanning Organizingthe organization.The application of effectiveand efficient leadership Managementskills and techniques arethe bedrock of success ofthis process in anorganization which willresult in greaterLeadingproductivity as better Coordinatingperformance are& Controllingencouraged and employeesmotivated. Felcotech Consulting, Warri Delta State 47. Management - Leadership functionsManagementLeadership- Sustain consistency; cope with- Nurture innovative approaches andcomplexityideas- Facilitate goals and monitor- Generate genuine enthusiasmachievements- Control, plan, direct, organize - modify organizational structure,schedulerecognize internal and externalopportunities, threats and cope withthem.- Negotiate, discuss, consult - Develop visions and strategies andreportcommunicate them.- Maintain systems, policies, - Make decisions that boost the long-procedures and protocolsterm stability of the organization andcope with them.Felcotech Consulting, Warri Delta State 48. Module ThreeModuleThree:.Continues Leadership Model!!! What does it mean?Felcotech Consulting, Warri Delta State 49. Leadership modelsLeadership model is a behavioral theory that isused to determine the best style of leadershipbehaviour that is most appropriate to individualleader with reference to the developmental levelsof the leaders subordinates.The situational perspective of leadership model isbased on the amount of direction (task behaviour)and socio-emotional support (relationshipbehaviour) a leader must provide to thesubordinates given the situation and the "level ofmaturity" of the followers. Felcotech Consulting, Warri Delta State 50. Leadership modelsTask behaviour is the extent to which the leader engages inspelling out the duties and responsibilities to an individual orgroup. This behaviour includes telling people what to do, howto do it, when to do it, where to do it, and whos to do it. Intask behaviour the leader engages in one-waycommunication.Relationship behaviour is the extent to which the leaderengages in two-way or multi-way communications. Thisincludes listening, facilitating, and supportive behaviours. Inrelationship behaviour the leader engages in two-waycommunication by providing socio-emotional support. Felcotech Consulting, Warri Delta State 51. Leadership ModelMaturity is the willingness and ability of a person to takeresponsibility for directing his or her own behaviour. People tend tohave varying degrees of maturity, depending on the specific task,function, or objective that a leader is attempting to accomplishthrough their efforts.The task-motivated style leader experiences pride and satisfactionin the task accomplishment for the organization, while therelationship-motivated style seeks to build interpersonal relationsand extend extra help for the team development in theorganization.The key situational variable, when determining the appropriateleadership style, is the readiness or developmental level of theleaders subordinates.Felcotech Consulting, Warri Delta State 52. Leadership stylesThe leadership behavioural mode recognizefour leadership styles.Leadership Styles;1. Directing Leadership Style2. Coaching Leadership Style3. Supporting Leadership Style4. Delegating Leadership Style Felcotech Consulting, Warri Delta State 53. Leadership stylesDirectingCoaching Leadership StylesDelegatingSupportingFelcotech Consulting, Warri Delta State 54. Leadership stylesDirecting: The leader provides clear instructions andspecific direction. This style is best matched with a lowfollower readiness level.Coaching: The leader encourages two-waycommunication and helps build confidence andmotivation on the part of the employee, although theleader still has responsibility and controls decisionmaking. Selling style is best matched with a moderatefollower readiness level.Supporting: With this style, the leader and followersshare decision making and no longer need or expect therelationship to be directive. Participating style is bestmatched with a moderate follower readiness level.Felcotech Consulting, Warri Delta State 55. Leadership stylesDelegating: This style is appropriate for leaders whosefollowers are ready to accomplish a particular task and areboth competent and motivated to take full responsibility.Delegating style is best matched with a high follower readinesslevel.To determine the appropriate leadership style to use in a givensituation, the leader must first determine the maturity level ofthe followers in relation to the specific task that the leader isattempting to accomplish through the effort of the followers.As the level of followers maturity increases, the leader shouldbegin to reduce his or her task behaviour and increaserelationship behaviour until the followers reach a moderatelevel of maturity. As the followers begin to move into an aboveaverage level of maturity, the leader should decrease not onlytask behaviour but also relationship behaviour. Once thematurity level is identified, the appropriate leadership style canbe determined. Felcotech Consulting, Warri Delta State 56. Module ThreeModuleThree:.ContinuesPeoples management!!!Who are Peoples? What are the* Skills * TechniquesFelcotech Consulting, Warri Delta State 57. Peoples managementPeople Management entails the ability of the leader or managerto combine all available human resources people in anorganization and effectively and efficiently executes the four basisfunctions of management through the application of her leadershipskills and styles to achieve the organization goals and objectives.However, there are many ways to keep your staff motivated, butlearning the basic skills is tantamount to your eventual success.The basics are both simple and hard simultaneously. The mostbasic concept ranks high on employee lists when it comes tobuilding people management skills is trust, a must factor foreffectively managing people. Know their names, what they like,and what they dislike. Know their wifes or significant othersnames and ask about them. Take the time to get to know youremployees, chat with them while they work, ask them how "Pat"or "Frank" is doing. Felcotech Consulting, Warri Delta State 58. Peoples managementLeadership skills require this level of trust and buildingsuch a rapport is huge. It will make both the employeesand you feel important, wanted, and acknowledgedthereby increasing the chances of better performance andgood relationship.Below are some of the essential management andleadership skills required for effective and efficientpeoples management in an organization.1. Problem Solving and Decision Making Skills2. Planning Skills3. Effective Delegation Skills4. Good Communications SkillsFelcotech Consulting, Warri Delta State 59. Required Peoples management skills5. Meeting Management Skills6. Managing Yourself7. Effective Motivation SkillsWhy is this important? Motivated teams will try toemulate leaderships success. If individuals in the teamneed assistance, team members will step up and help.Theyll see your leadership as a vehicle to success and tryto rise to the top.The stronger your team spirit, the stronger yourorganization or department will become; its inevitable.Ultimately their success will lead toward them beingcapable of self-managing themselves, enabling you toconcentrate on other tasks.Felcotech Consulting, Warri Delta State 60. Peoples management techniquesHere are some good techniques for strengthening your peoples management skills:1. Put yourself in their shoes. Great managers know what shoes people are thinking and feeling. Theyre quick to pick up on things and work hard to solve problems among their team.2. Show gratitude and appreciation. You might feelappreciation appreciative of your team, but without action theyll never know it. Always be on the lookout for new and exciting ways to show these emotions. Remember to say Thank you when others do something nice for you. People love to be appreciated and a sincere Thank you makes them feel good!3. Give sincere compliments. Think about what you really like compliments about your team and point these things out as regular compliments. Felcotech Consulting, Warri Delta State 61. Peoples management techniques4. Treat others with respect. Strive to always treat people with respect, no matter what their stance in life. Treat them the way youd like to be treated. This shows character and strength, both of which are characteristics of someone with superior people skills.5. Delegate appropriately. When you delegate the right tasks to the right people, everyone gets a chance to excel and the team works together at its best. This raises the morale of the people around you and motivates them to do a good job.6. Be honest. Honesty is always the best policy. Earning and maintaining trust is an important people management skill. When others trust you, they believe in you, and your opinions mean more to them. Felcotech Consulting, Warri Delta State 62. Peoples management techniques7. Listen attentively. Listening is fifty percent ofcommunication. Truly listen to what it is thatpeople are telling you. Make an effort tounderstand their point of view, even if you dontagree with it. When they know you consider theirfeelings as important, youve already won half thebattle.8. Encourage Participation. Create anorganizational structure that enables all teammembers to participate at all levels. Felcotech Consulting, Warri Delta State 63. Presentation AccomplishmentAt the end of the part presentation, participants have learned;1. The basic skills and techniques required to effectively and efficiently manage people in their various team.2. What style of leadership is most productive to an organization.3. How Leaders and Managers can inspire passion and trust among their team as to build confidence in them.4. The various functions and roles of leadership and management in an organization and how each contributes to the organizational success.5. The best Leadership attributes that are most productive to an organization and the individual career.6. The deadliest Leadership Pitfalls that a leader or manager must avoid.7. How to identify individual personal preference to tailor communication approach and style that meet their needs using the MBTI techniques.8. How to comprehend good leadership traits and skills and understand them to effectively manage their various team. Felcotech Consulting, Warri Delta State 64. Questions???End of Part A,Felcotech Consulting, Warri Delta State