Javier Quintela BermejoJavier Quintela Bermejo IE Business SchoolIE Business School

Master in ManagementMaster in Management

Management and Management and LeadershipLeadership

We need to know our company We need to know our company system:system:

Superior

Manager(me)

Clients Suppliers Subordinates

HypotheticalHypothetical situationsituation

You have just participated in an You have just participated in an important meeting with your superior. important meeting with your superior. How will you ensure that every part of How will you ensure that every part of

the instructions you received will properly the instructions you received will properly reach all subordinates, suppliers and reach all subordinates, suppliers and clients, located in different parts of the clients, located in different parts of the

world? world?

Procedure to followProcedure to follow

Superior Instructions Superior Instructions

Study and synthesis Manager (me)Study and synthesis Manager (me)

of informationof information

To prepare a Plan To send instructionsTo prepare a Plan To send instructions

InstructionsInstructions

After the meeteing between Superior After the meeteing between Superior (CEO) and manager:(CEO) and manager: Get the main messageGet the main message Study all information (and consequences)Study all information (and consequences) To sinthesise and to decide what to be sentTo sinthesise and to decide what to be sent Share out orders and information Share out orders and information Establish deadlines for answer to the orders Establish deadlines for answer to the orders

or petitionsor petitions

After reviewing the instructions:After reviewing the instructions:

ManagerManager

Deliver orders and petitions and establish Deliver orders and petitions and establish

deadlines for answering deadlines for answering ((For example by e-mail or another safe method)For example by e-mail or another safe method)

Suppliers Clientes SubordinadosSuppliers Clientes Subordinados

Before of the Before of the closeing closeing date (i)date (i)

ManagerManager

Confirmation of recipt – including date Confirmation of recipt – including date Report – Report – when and how they will carring outwhen and how they will carring out

Suppliers Clientes Suppliers Clientes SubordinadosSubordinados

Before of the closeing date (ii)Before of the closeing date (ii)

Report about confirmation and realisation ofReport about confirmation and realisation of the orders - the orders - informationinformation

Acceptance and Deviation Acceptance and Deviation of of

appropiatte realisation information appropiatte realisation information

Correction of deviationsCorrection of deviations

Send again the information Send again the information

Carring out OK Carring out OK

ConclusionConclusion

Manager report with feedback Manager report with feedback about the procedures with all indivdualsabout the procedures with all indivduals

Send to the SuperiorSend to the Superior

Appropiate recipt of instuccionsAppropiate recipt of instuccions

Thank you for your Thank you for your attentionattention