Managed Services

Managed Services that work for your Business

Optional ServicesCall Center - 1st, 2nd, and 3rd level support is available across all of SA IT’s offerings. From receiving the initial customer call, initiating a trouble ticket, resolving the customer issue, full tracking and accountability at every step. SA IT Services ensures all customer Service Level Agreements are fully met.

Dispatch - SA IT offers dispatch services support to keep your organization running smoothly while minimizing manpower requirements. Our certified technicians and engineers are called upon in virtually every vertical market to service business-critical technologies. By engaging SA IT’s trouble-ticket management and technician dispatch services, our customers can enjoy a scalable alternative to costly in-house emergency maintenance.

Deskside Support - SA IT provides fully managed deskside support that covers your entire technology environment including end-to-end systems management from your computing device, to your printer, to installs, moves, adds, or changes. SA IT’s deskside support will help you maintain uptime, reduce risk, lower cost of ownership and streamline IT management throughout your organization.

DEVICES NETWORKING EQUIPMENT

Additional ServicesOffice 365 - Full Microsoft functionality including professional email, shared calendars, video conferencing and document collaboration.

Infrastructure as a Service (IaaS) – Re-sizable compute and storage capacity on demand that allows businesses to maintain control of computing resources that run on SA IT’s highly scalable SAS 70 data center environment. With certifications in Microsoft Sharepoint, CRM, Exchange and SystemCenter all customers are supported by SA IT’s staff of certified engineers and software support specialists to ensure availability and support.

Offering OverviewSA IT Services offers a full suite of Managed Services that enable customers to manage their IT infrastructure through increased visibility and reliability in a cost effective manner. SA IT's services are delivered via a SAS 70 compliant facility.

Organizations no longer need to fit into one size fits all technology

deployments. SA IT offers a customized solution that best meets

your organization’s needs and is backed by our Service Level

Agreement.

SA IT Services, Inc. | 1125 Northmeadow Parkway, Ste 120, Roswell, GA 30076 | 770-569-2828 | www.saitservices.com

SA IT Services

As the recognized leader in outsourced IT services, SA IT applies over 25 years of experience to providing clients with industry certified technical experts that are personally trustworthy, always reliable, and willing to be flexible. SA IT delivers IT Support services via a direct employed staff of over 400 IT professionals nationwide. SA IT also provides staff and clients with proprietary software solutions to increase productivity and service level performance.

SA IT provides technology services to small, medium, and large businesses that utilize our full-time certified employees who are screened to meet stringent government and regulatory requirements. This commitment to providing our clients with the best trained and prepared staff has been the key to our industry leadership and our client's success. Our staff clearly separates SA IT from the competition. SA IT designs personalized end-to-end solutions to ensure that your requirements and key performance indicators (KPI) are met.

Managed Services

The Industry Leader in Trusted Reliable Services Delivered by a Dedicated Team

Take Control of your IT Infrastructure

• Manage network devices, servers, virtual resources and applications from the same console

• Discover (layer 2/3), map, document and inventory your entire infrastructure and start monitoring performance right away

Monitoring Services that work for your BusinessMonitor your IT infrastructure worldwide through one interface with a solution that deploys without any planning or preparation. Could it

be any easier?

React in Real-Time with Alerts for Fast Problem Resolution Track network failures or performance problems by client and send alerts when problems occur, or restart a stopped service or launch a program automatically.

• Send alerts via your choice of twelve mediums including email, cell phone, SMS and the task tray • Forward SNMP traps

Understand a Network Health with Performance MonitoringPerformance monitors gather important information about the devices running on your network, then use that data to create reports trending the utilization and availability of different aspects of those devices. SA IT Monitoring Services are installed with five performance monitors:

• CPU Utilization

• Disk Utilization

• Interface/Bandwidth Utilization

• Memory Utilization

• Ping Latency and Availability

Comprehensive ReportingOne of the key aspects of Managed Services is client communication. SA IT Monitoring Services provides detailed reports whose delivery can be scheduled; these reports let you know what your network has been doing and why their systems are highly available.