managed services model for it services
TRANSCRIPT
![Page 1: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/1.jpg)
AJAY RATHI
linkedin.com/in/ajay-rathi/ twitter.com/rathiajay1
In-house IT sans high cost
![Page 2: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/2.jpg)
Managed Service
Is an output based model where the Strategic Partner
owns end to end responsibility of the service provided
Managed Services are the monitoring and management of IT (including networks, servers, enterprise applications, security devices, databases, e-
mail) from a centralized, utility-based network and systems management platform*.
A Managed Service Provider (MSP) typically owns end-to-end responsibility for the services they provide. The services provided by an MSP are
typically governed by Service Level Agreements (SLAs) or OLAs if needed
Managed Service Definition: Source: Gartner Research
![Page 3: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/3.jpg)
Engagement Models Vs Pricing Models
![Page 4: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/4.jpg)
Managed Services Model The Managed Services model helps IT managers focus on more
critical aspects of running the IT organization
![Page 5: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/5.jpg)
Managed Service Client & Partner needs a behavioral change to get more
comfortable with higher span of ‘Indirect Supervision’
![Page 6: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/6.jpg)
Managed Service Client needs to be prepared for the paradigm shifts that will be
required on various fronts
![Page 7: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/7.jpg)
Managed Service Quick Pick for Managed Services Model
Understand and define the
clients’ challenges.
Create solution using our
strength, experience, tools and
frameworks.
Make your client successful. rest
will follow.
![Page 8: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/8.jpg)
Managed Service A Typical Managed Services Model – Key Features & Benefits
![Page 9: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/9.jpg)
Managed Service Concluding Thoughts: Managed Services offers benefits, but calls for
some key changes by both Client and the GDP
![Page 10: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/10.jpg)
Managed Service Critical Success factors
![Page 11: Managed Services Model For IT Services](https://reader031.vdocuments.us/reader031/viewer/2022030313/58e4bd801a28ab1c1f8b6b3f/html5/thumbnails/11.jpg)
Thanking You
References –
Picture Credits – freepix.com
AJAY RATHI
linkedin.com/in/ajay-rathi/ twitter.com/rathiajay1