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Managed Services

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Managed Services refers to the practice of using specialized service providers for executing specified operating tasks leading to cost & delivery efficiencies and releasing management bandwidth for mission critical activities.

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Page 1: Managed Services

Managed Services

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Managed Services Business TodayWhat is Managed ServicesProduct GuidelinesWhy deploy Managed Services?AdvantagesDeployment ModelTransition MethodologySectors / ProductsProjects Handled

Ikya Group OverviewHighlightsIndustry Associations & Media CoverageOur ServicesOur Office NetworkKey ClientLeadership Team

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Index

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Business. Today.

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Operations

IKYA’s Managed Services Model has evolved to address the needs of today’s business context

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What is Managed Service?

Managed Services refers to the practice of using

specialized service providers for executing

specified operating tasks leading to

cost & delivery efficiencies and releasing

management bandwidth for mission critical activities.

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Product Guidelines

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MS

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Why deploy Managed Services?

Enables enterprises to increase touch points with end users / marketsAchieve scale with reduced management effort Gain cost & delivery efficiency

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Advantages

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The IKYA Managed Services Deployment Model

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KNOWLEDGE REPOSITORY

QUALITY MANAGEMENT

PROJECT MANAGEMENT

CLIENTS

Infrastructure SetupQuality Process Setup

Business Process Analysis

Infrastructure SetupQuality Process Setup

Business Process Analysis

Knowledge Transfer Planning

Knowledge Transfer Planning

Infrastructure SupportOperations

Process Understanding

Technical Understanding

Infrastructure SupportOperations

Process Understanding

Technical Understanding

Knowledge Reinforcement

Knowledge Reinforcement

Knowledge Transition

Knowledge Transition

Operations Management

& Service Support

Operations Management

& Service Support

Process Enhancement

& Quality Measures

Process Enhancement

& Quality Measures

Transition Methodology

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Sectors - TelecomService fulfillment

New service installations – Consumer & Enterprises – Fixed & Mobile operations / Sales help desk & technical support / Service add-on & amendments

Field OperationsNew service installation / Ready for service / Field inspections / Structure cabling / Maintenance of IDF, MDF, POP Rooms & Data center / Fleet Management / Tower maintenance

Service AssuranceTrouble ticket handling – Services disruptions, Tier 1, 2, 3 levels

Migration ProjectsTechnology migration, Network migration, Software / application migration

Infrastructure Tower Maintenance POP Room / IDF / MDF

Network OperationsActivation, Maintenance & Monitoring, Data cleansing

Document ManagementDocument collection, Archiving, Indexing, Warehouse management

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Services - BFSI

Document CollectionsApplication processingVerifications

Document verification / Field verification

Document ManagementDocument collection, Archiving, Indexing, Warehouse management

Mail management

ATM Maintenance ManagementPhysical Infra inspections & maintenance / ATM machine maintenance (Non cash)

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Sectors – Consumer Products

Product Launch Visual MerchandisingDelivery & InstallationSales SupportPost Sales Service

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Sectors – E Commerce

Help DeskLogistics / Delivery Management

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Other Sectors

IT Helpdesk – Voice & non voice

System & network administration – HW & SW

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There is no power in the world that can stop an idea whose

time has come~ Victor Hugo

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Projects Handled

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Enterprises Sales Support

Client: Leading Telecom OperatorProject Details: Process all sales orders, validate, activate the servicesVolume Matrix: 9000 WOs pmSLA: 24 hrsManpower: 9 resourcesArea: Client siteS/W: BSCS, CRM, ERP, Payment gateway, CAT (power billing application)

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Enterprises Sales Support

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MSTV Migration

Client: Leading Telecom OperatorProject Details: Migrate legacy set-up boxes to MSTV decoders within 6 monthsVolume Matrix: 60,000 customersSLA: 48 hrs, 6 months Manpower: 84 resourcesS/W: BSCS (billing system), Seibel, Payment gatewayH/W: MSTV set up boxes (Motorola)

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MSTV Migration

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EWSD Nortel Migration

Client: Telecom OperatorProject Details: migrate Analog lines from ESWD Siemens to Nortel M-SAN within 6 months Volume Matrix: 25,000customersSLA: 48 hrs, 6 months Manpower: 10 resources

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EWSD Nortel Migration

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TSP - Consumer

Client: du Telecom (EITC)Project Details: Provisioning of Triple play services (Telephone Internet, Video)Volume Matrix: 6000 wos/pmSLA: 48 hrsManpower: 70 resourcesArea: International city, Academic city, Arabian ranches, Motor city, JLT, JVT, JVC, Mirdiff, WarqaS/W: Seibel, Nortel, BSCS, HSPA, CAT (payment gateway)

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TSP - Consumer

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TSP - Enterprises

Client: Telecom OperatorProject Details: Provisioning of new services

Broadband internet professional Business landline / fax (analog)DNS requestBusiness ISDN2 (BRI)Business trunk lineHosted Email / WebManaged LANManaged IPTV (stb)National IP VPN (mpls)IPLC International Leased Line servicesSuspension & resumption

Volume Matrix: 17000 services/pmSLA: 48 hrsManpower: 80 resourcesS/W: Seibel, Nortel, BSCS, HSPA, CAT (payment gateway)

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TSP – Enterprises

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Document Management

Client: Leading BankProject Details: Collection, Processing, Validation, E-archiving, Warehouse MgntVolume Matrix: 300,000 documents/pmSLA: 48 hrsManpower: 122 resourcesS/W: Inputaccel, Captiva, Access, EDMS VCK, Document retrieval software

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Document Management

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Ikya Group

Overview

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Ikya Group Overview

IKYA, founded in 2007, is India’s leading HR and Business Services organization

Stable management team been in company since inception

IKYA is part of the Thomas Cook Group in India. Thomas Cook Further on is part of FairFax – a 30 Billion Investment Group

Nation-wide presence with 32 offices across 22 cities covering tier-I and tier-II cities

Diverse client base of over 1000 marquee names across business segments spanning various industries

Nearly 55,000 associates deployed across 150 locations

Over 90 Million sq. ft. of real estate managed under our Facilities Management business

Partner with MoRD and NSDC in Skill Development across 10 states – Training about 10,000 people per annum

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IKYA is an Associate Member at ERA. A non-profit chamber of commerce that represent Indian Executive Recruitment Consulting Firms, and promotes recruitment as an industry.

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Mr. Marcel. R. Parker – Chairman, IKYA, is a Board Member of the National Human Resource Development (NHRD) Network. He also runs mentoring programs on behalf of the NHRD.

Ikya was IKYA was ranked as one of the ‘10 Hottest Start-ups’ by Business Standard in their May 2008 edition.

Apart form this IKYA’s Senior Management regularly contributes their views about the recent trends in the HR and Recruitment space to periodicals and dailies, including The Economic Times, The Times of India and Hindustan Times.

Industry Associations & Media Coverage

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Mr. Ajit Isaac, CEO & MD was nominated for the Forbes Leadership award in October 2011 under the category of the most Outstanding Start up.

In 2008, Ikya was spotted as one of the Ten Hottest Start- ups by India’s leading business magazine, Business Today.

In June 2011, Business Today were elated that in their predictions story on startups, 3 years ago, we have been profiled as a SUCCESS – excerpt follows below.

Industry Associations & Media Coverage Contd….

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Facilities Managemen

t

Leadership and CXO Level Hiring.

Contract Staffing, Managed Services and Outsourcing.

Middle Management Hiring / Recruitment Process OutsourcingManaged ServicesOutplacement Services

Training youth of the nation, creating employability

Recruitment

Solutions/RPO

Facilities Management Services- A boutique of Soft services Offering

IT Contract Staffing, and Outsourcing.

Our Services

SLA based offering service offerings

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`

INDORE

JODHPUR

JAMNAGAR

VIZAG

JAMMU

GOA

AURANGABAD

NAGPUR

PONDICHERRY

DIBRUGARH

MADURAI

LUDHIANA

DEHRADUN

RANCHI

ALLAHBAD

28 Offices across 22 cities

BangaloreAhmedabadBhopalBhubneshwarChandigarhChennaiCoimbatoreGurgaonGuwahatiKochiLucknowHyderabadJaipurKolkattaMumbaiNew DelhiPatnaPuneRudrapurRaipurVadodara

UAE: Dubai

JammuLudhianaDehradunAllahbadJodhpurDibrugarhRanchiIndoreJamnagarNagpurAurangabadVizagGoaPondicherryMadurai

Upcoming Offices Across 15 cities

State Location

AndhrapradeshNalgondaKhammamAdilabad

Bihar GayaMuzaffarpur

Gujarat

IdarValsadIdarTalodSabarkanthaValsad

Haryana AmbalaSonepatYamuna Nagar

karnataka Chikbalapur

Madhya PradeshTikam GarhSeoni

Maharashtra Gondia

Orissa GanjamBargarh

Rajasthan

HanumangarhNoharBikanerChaksu

Uttarakhand

Nanakmatta RudrapurTanakpur,ChampawatNainital

Parivarthan29 Centers

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Functional Expertise :•Manpower driven business model –Identifying , sourcing , deploying , processing , managing large scale manpower.•In-depth understanding of legal , compliance , process , technology in the Human resources domain.

Distribution Reach :•Network of 23 Branches across 18 Cities ,Servicing more than 250 Clients across the country •Strong presence across all industry verticals , ability to source and deploy any HR requirement.

Technology Platforms :•Intensive application of scalable technologies to improve process efficiencies and reduce cost.•Inbuilt platforms designed to meet requirements of large users – develop applications as per clients requirements.

Management Strength :•Strong leadership team with in-depth industry knowledge .•Trained and experienced manpower across all functions – project management, operations , recruitment , payroll , finance and compliance

Financial Capabilities :•Generating positive cash flows for the past six months , positive EBIDTA for the current financial year •Good support from the investors and financial institutions – can raise capital to the tune of 4 Million USD.

Sourcing Capacity-•Strong team of 100 + recruiters , ability to source more than 1000 associates in a month•Tie ups with Educational Institutes , NGOs , training institutes , government bodies to source manpower .

Payroll Processing : Zero % Error rate on till date, 100 % accuracy on maintaining on statutory compliances – recognized by the Bangalore PF Commissioners for timely remittances of PF liability .

Our Value Proposition – Economy, Ease & Efficiency

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36And Growing…

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         

                                   

Key Client List

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Leadership Team

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Marcel R Parker - ChairmanOne of the senior most HR professionals in the country with a career spanning over 38 years, an alumini of IIM Ahmedabad.Worked in several prestigious organizations like Voltas, VST Industries, Coromandel Fertilizers, The East India Hotels, Modi Xerox, Bharat Shell, SAP India and Raymond.Marcel is a Board Member of the National Human Resource Development (NHRD) Network. He also runs mentoring programs on behalf of the NHRD.

Ajit Isaac - MD & CEOAn industry specialist on Human Capital related issues in India with an experience of over 20 years, has been associated with Godrej & Boyce and Essar Group in various leadership roles.Founder & ex-Managing Director of PeopleOne Consulting, later acquired by Adecco, one of the largest HR services companies in the world. Ajit also serves as an independent director on the board of Intelligroup - a NASDAQ listed IT services provider.Ajit was nominated for India Forbes Leadership Awards 2011 for pioneering the enterprise under the category of an Outstanding Start Up.

Subrata Nag - CFOSubrata Nag has over 20 years of experience in finance across various large corporations and was previously involved with the finance functions at Ilantus Technologies and Mindtech India

Pradeep Mittal – MD & CEO Magna InfotechPradeep come with over 20 years of industry experience including 12 years in USA.He holds a Bachelors degree in Electronics and Communications from Jawaharlal Nehru Technology University, India and a Diploma in Management Information Systems from Indian Institute of Science, Bangalore, India.

Ramchandran Balan - Managing Director – Avon FMSPioneer in the Facility Management industry in the country.Comes with a vast experience of almost 30 years.

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Thank You

J [email protected]

39www.ikyaglobal.com