managed i.t. services for your business or home computers

Why Managed Services?Understanding the benefits of the MSP-Client Relationship

By Derreck Ogden www.wompcav.com

http://www.wompcav.com/

Managed Services: Definition

• Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations and cutting expenses. • Human Resources Activities• Production Support• Maintenance Activities

• The person or organization that owns or has direct oversight of the organization or system being managed is referred to as the client or customer.

• The person or organization that accepts and provides the managed service is regarded as the managed service provider or MSP.

http://en.wikipedia.org/wiki/Managed_Services


http://en.wikipedia.org/wiki/Managed_Services


Managed Services for Information Technology



Managed Services for Information TechnologySimplified

• What is the purpose of the technology used in your business?• User Productivity?

• Increased Performance?

• Efficient Communications?

• Security?

• Let’s backup for a moment.

• What is the purpose of your BUSINESS?



The Simple Answer to a Complex Question

Properly defining what it is that you expect from your business’s information technology requires that you first define what you expect from your business.

If you are running a business you are most likely running it for the purpose of generating a profit (in one way or another). Even non-profit organizations require some sort of income stream.

The two most basic ways to increase profit are to:

• Increase Income

• Decrease Cost



The Simple Conclusion

There we have it!The purpose of information technology is to increase profit by:

• Increasing Income

• Decreasing Costs

The true measure of a managed services solution is how well the MSP and the managed services plan can help you accomplish these two critical objectives.



The 9 Pillars of Technology Management

1. Accountability • The MSP should have proof of what they are doing to increase income/decrease cost.

2. Communication • The information you need to manage your technology is always at your fingertips!

3. Education• Get informed without the “geek talk”!

4. Leadership in Technology • Use technology to increase your income and decrease cost better than your competition does!

5. Dependability• Have a solid guarantee from your provider that they (and their solutions) will be there when you need them.

6. Proactive Maintenance• Stay ahead of problems and eliminate downtime by properly maintaining equipment and keeping them secure.

7. Disaster Recovery• What happens after a fire? Flood? Theft? Hurricane? It’s in your best interest to know BEFORE it happens.

8. User Productivity• This is the easy way to decrease cost in your office. More productivity without additional personnel equals profit!

9. Bottom-Line Management• Working side-by-side with your MSP to directly manage your business’s bottom-line!



The Simplified Managed Services Formula

Every aspect of the Managed I.T. Services arrangement must work with the machine that is your small business to increase profit. Working with a MSP who is willing and able to customize a plan that will do this for your business will result in a mutually beneficial relationship that will far exceed the results typically found in the relationship in an outsourced “break-fix” arrangement or even an internal I.T. Department.



The Right Solution

Word of Mouth Computers and Electronics, LLC

7106 SE Osprey Street

Hobe Sound, FL 33455

www.wompcav.com

(888) 966-7228




managed i.t. services for your business or home computers

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