Managed Hostingand StorageServicesCustomer PPT

© 2010 T

ata Com

munications Ltd., A

ll Rights

Reserved

Presented by

https://www.youtube.com/watch?v=udKjqdVcp-A&noredirect=1

The Audio Video of Managed Hosting Service Offered

Applications and data are critical to everydepartment across your network

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ata Com

munications Ltd., A

ll Rights

Reserved

You have to stitch together multiple discreetservices . . .

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ata Com

munications Ltd., A

ll Rights

Reserved

…in order to reduce the cost of delivery andincrease profits

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ata Com

munications Ltd., A

ll Rights

Reserved

Could your time be better spent elsewhere?

Instead of this…. You could focus on…

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ManagementMaintenance

Patching

Tuning

Backup and restore

Monitoring and reporting

Housekeeping

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Application developmentAnalyzing data

Modeling

Forecasting

Research anddevelopment

Launch new technology•

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ata Com

munications Ltd., A

ll Rights

Reserved

Leverage our secure, dynamic global environment

Enhance Efficiency Benefits• Managed Hosting and Storage provides

streamlined, scalable and highly secure management of IT infrastructure, data and storage

Reduce costs while increasing availability and access to expert data center engineers

Access state-of-the-art storage management and gain the benefits of Storage Area Network (SAN) management for a fraction of the costs of dedicated external storage

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Reduce TCO

Ensure business continuity and meet corporate governance requirements

Receive uniform service and reporting through a consistent global platformPrevent technology obsolescence

Meet specific business environment and opex/capex allocation with a predictable, accurate cost model

Utilize scalable “capacity on demand” to keep pace with a dynamic data storage environmentAccess hosting and storage specialists 24x7 to form part of your recovery and contingency plan

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Optimize Capabilities•• Combine the cost efficiencies of a shared

environment with local control of data and applications

Enjoy a consistent environment across our four global data centers

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ata Com

munications Ltd., A

ll Rights

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Delivering on the value

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proposition

Managed operating system environments from 3 global data centers

Managed storage delivered as a monthly rental

Managed and administered from India, extending the services reach of Tata Communications internationally

ITIL based processes offer clients a proactive hosted service - an extension of there own organization

Accredited services and processes at an optimum value

Delivering application integration and out sourcing with a network and infrastructure partner

Combining the data centers, server skills and network to

build value for corporateclients by removing IT

management costs

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ata Com

munications Ltd., A

ll Rights

Reserved

We have the technology to monitor your solution

Multi-million dollar infrastructureCaptures all events

Automatic assessment

Global data centers and network

Resilient connections and power

Physical and network security

Powerful vendor relationships

ITIL standards for solution build

• Routine eventsinline with policy

• Serious issuesaddressed together

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ata Com

munications Ltd., A

ll Rights

Reserved

Solutions | Managed Hosting Service• 3 Data Centers –

UK, US, Singapore, Chennai& Hyderabad – delivering24x7x365 managed service

• Base components include••

Managed Intel ServerManaged Windows 2003OSManaged Load balancer Managed Switch Managed FirewallDisk Back up network and processSecure managementNetworkTrained ITIL engineers for support

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• Monitor• Immediate fix• Restore• Report

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ata Com

munications Ltd., A

ll Rights

Reserved

Solutions | Managed Storage

© 2010 T

ata Com

munications Ltd., A

ll Rights

Reserved

Archive Mail Exchange

Call Recording $ per month on demand

Located Tata Communications data center

Tiers of storage

Hosted clients

Tata Communications storage area network

Availability of disk

Global provision- 4 DC’s

Singapore, India, UK, USA

1 2 3

Storage Array

Remote Backup Services

Digital Media TransactionsStorage

Managed Services Operation Center

Dedicated Service Delivery and Operations––

Competency centersITIL based framework

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System monitoringBackup/recovery

Capacity management

Patch management

Service assurance

Service delivery

Service management

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Tiered 24 x 7 global supportRemote management of offshore data centers

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ata Com

munications Ltd., A

ll Rights

Reserved

How Tata CommunicationsITIL: Integrating People, Processes

People

delivers these servicesand Tools

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Design centers of excellenceOperational management expertise Highly skilled global technical staff Extended IT team members

Processes••

Methodical solutions shaping and designProven procurement, configuration and installation processesRigorous operation processes for predictable performanceProven metrics for operational experience

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Tools••

Integrated best-of-breed management toolsOperational & Real-time performance reports

Client Servicing• Customer advocates throughout lifecycle

management teamRegular planning and performance reviews to optimize investment

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ata Com

munications Ltd., A

ll Rights

Reserved

MSOC ITIL Process

Users & Customers

Management Management

Management

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ata Com

munications Ltd., A

ll Rights

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Incident

Management Service desk

ProblemManagement

ChangeManagement

Configuration ReleaseManagement Management

Service Level Availability

Capacity

Financial Managementfor IT Services

IT Service Continuity

Management

Security

Management

Customer Solution Domains

Customer Problem

Solve to present best value in their solution Earn a role as a customer’s trusted partner

Partn

ers

Go

To

Ma

rket

(Education, S

ales,D

elivery, Support)

Ma

rketS

egm

ent

Custom

erInternal

© 2010 T

ata Com

munications Ltd., A

ll Rights

Reserved Tata Communications Back Office

Tata Communications ServiceOfferings

Tata Communications Services and

Business Architecture

Customer Solution Stack

Enterprise Services | Delivery Model

Sales& Mkt

Sales

ServiceManagem

ent

Service Delivery

Engineering and Operations

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ata Com

munications Ltd., A

ll Rights

Reserved

Par

tner

s

Engineering Management India Central Central Operations Location

Operational Support Customer Service Delivery Regional/ Customer Support Country Extended Operational team Locations

Customer Advocate Service Level Management Region/ Reporting Country/City

Location

Sales Specialists Pre-Sales Support Country/City

Marketing Location

How Do We Add Value?

Financial Value– Reduced Capital Expenditure

• Utilize existing Tata Communications data center, underlying infrastructure andconnectivity – no need to have your own

Fully managed service means dedicated asset ownership is with TataCommunications with no need for capital outlay from customer

Improves customer capital ratios, returns, EBIT and upfront cash requirements

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– Reduced Operational Expenditure

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No need for expensive in-house resource

Utilize Tata Communications economies of scale (60 devices per FTE against industry norm 30)

Option for Managed Co-lo means asset ownership can stay with customer where costs are sunk – minimizing ongoing opexFlexible term provide extended payback period

Improves customers EBITDA and ongoing cash position

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© 2010 T

ata Com

munications Ltd., A

ll Rights

Reserved

SummaryAvailability and Performance•

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Joined up network and hostingService aligned to your business model

Backup, replication and security

Cost Reduction••

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Improved bandwidth utilizationFlexibility for business peaks

Up to 30% total savings

Mitigate the Risk of Change••

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Manage existing equipmentQuarterly service review

Annual contract review

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ata Com

munications Ltd., A

ll Rights

Reserved

Key Steps in Plan

Multi geography hosted solutions Replication

Global management

Hosted applicationsCRM

Next gen services

DBA/application9IAS

SQL

Oracle 10g

MicrosoftOS DevelopmentVirtualized

Grid on demand

Storage as adifferentiator

Compliance

Virtualised

Integrated storage

Base OSmanagement

Dedicated SAN

Colo

Connectivity

Storage as a serviceTired storage

Archive

Remote backup/resore

Dual site recovery

Adding Value Basic Management Enhancing

G

eneralC

orporate ITm

arket

H

igh value

bespoke ITprojects

D

edicated outtasked IT

projects

© 2010 T

ata Com

munications Ltd., A

ll Rights

Reserved

© 2010 Tata Communications Ltd., All Rights Reserved

Th

ank

Yo

u