managed deploy and checkout service hdi

Information SystemsOUR MISSION: align, deliver and

run IS like a business

Northwestern Mutual Data Center

Dave McGuffey

Managed Deploy & Application

Checkout Service

OUR MISSION: align, deliver andrun IS like a business

2

Agenda

Managed Deployment and Checkout Services– Four Types

1. Morning Top Tier Application Checkouts

2. Weekend Maintenance Zones

3. Unplanned Maintenance and Deployments

4. Managed Deploy for Large Project Deployment Weekends


3

Managed Deployment and Checkout Services

To ensure that Infrastructure Changes and/ or Multiple Project

Deployments do not negatively impact the Availability & Stability of

Northwestern Mutual’s Business Critical Applications.

Objective

Four

Types

Morning Top Tier Application Checkouts

Managed Deploy for Large Project

Deployment Weekends

Unplanned Maintenance

and Deployments

Weekend Maintenance

Zones


4

Morning Top Tier Application Checkouts

Checkouts of Top Tier Applications

Executed Daily Monday – Saturday 4:00 A.M. – 6:00 A.M.

Performed by the Data Center

SCOPE

SERVICE REQUEST

This is a standard service offering of the Data Center

PROCESS DETAILS

INPUT Documented Checkout Procedure, Checkout scripts

OUTPUT Updated Top Tier Application Checkout Spreadsheet

PLANNING Operations Review

EXECUTION Data Center Services


5

Morning Top Tier Application Checkouts(continued)

PROCESS EXECUTION

MONDAY - SATURDAY

Starts 4:00 AM

Ends 6:00 AM

Top Tier Apps checkout

Data Center updates Top Tier App Checkout Spreadsheet


6

SCOPE

SERVICE REQUEST

PROCESS DETAILS

Weekend Maintenance Zones

All Infrastructure Changes deployed between Friday 12:00 A.M. through Monday 12:00 A.M.

Executed every weekend

Checkout of Top Tier Applications


INPUT HP ServiceCenter Client, Infra-CCB Agenda, IS Planning Calendar

OUTPUT Checkout plan for Top Tier Business Applications




7

Weekend Maintenance Zones (continued)

PROCESS EXECUTION

FRIDAY Starts 12:00

AM

Ends 12:00

AM

Tech Services implements its scheduled changes between 12:00 A.M. Friday through 12:00 A.M. Monday

Top Tier Apps checkout

Data Center sends status reports at 6:30 A.M. and 7:00 P.M.

SATURDAY

SUNDAY


8

Unplanned Maintenance and Deployments

SCOPE

SERVICE REQUEST


PROCESS DETAILS

INPUT Service Center Alert, HP ServiceCenter Client, Infra-CCB Agenda, IS Planning Calendar

OUTPUT Checkout Top Tier Applications, Communication from the Data Center



All Unplanned Maintenance and Deployments

Executed on demand

Checkout of Top Tier Applications by the Data Center


9

MONDAY - FRIDAY

Starts 12:00 AM

Ends 12:00 AM

Unplanned Maintenance on demand

Top Tier Application checkout

Data Center sends status reports to Organization

Unplanned Maintenance and Deployments(continued)

PROCESS EXECUTION


10

SCOPE

PROCESS INITIATION

PROCESS DETAILS

Managed Deploy for Large Project Weekends

IS Project Deployment weekends

Deployment Communication Coordination across multiple project deployments

Checkout of Top Tier Applications

8 weeks prior to deployment weekend

INPUT IS Planning Calendar, HP ServiceCenter Client, Infra-CCB Agenda

OUTPUT Consolidated Implementation Plan

Consolidated Infrastructure Stability ListConsolidated Milestone List

Consolidated Resource List




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PROCESS EXECUTION

FRIDAYStarts

8:00 A.M.

Ends 10:00 P.M.

Project Teams start deployments

Data Center 24 x 3 deployment office:

– Sends regular status reports on all projects over the weekend

– Facilitates issue resolution

– Facilitates discussions between project teams and tech services

– Coordinates with top tier apps to checkout

Data Center sends final status report on Sunday evening

SATURDAY

SUNDAY

Managed Deploy for Large Project Weekends(continued)