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Joe Goldberg Solutions MarketingOctober 2014

Manage SLAs for Batch Services

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What is Batch Service Management?

Focus on providing a framework to structure batch management activities and the interactions of batch management technical personnel with business customers and users.• Services• Service Levels

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Difficult Questions in Job Scheduling

• What are we delivering to the business?• Which jobs are mandatory and which are less so?• How are we doing (“Are we on time “)?• If there is a problem, where is it? And when will

we be done?• I just got emails that jobs PXSTR015 and

PFRDWX45 failed. What is the function of these jobs? Which one, if any, is more important? What’s going to happen (or not happen) if they don’t get fixed?

• I just learned what job PXSTR015 is and I need to fix it NOW. What do I do?

• We plan to launch a new web site that will increase our transaction volume by 20%. What will be the impact of that?

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Defining a Service

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DataExtract

UpdEarnPolicy DataExtReport EquityProcess

EmpLoanStat WitholdAdj ExceptionDet

Phase2Extract ExcpHandler PrepExcpFile ExceptionReport

PrepPayFile PostException

SendADPFile Bank Deposits: Must Complete by 6:30 AM

Our Goal: 6:30

Monitoring Batch Services

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Beyond JOB Scheduling

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Beyond JOB Scheduling

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Experiment in Real Time to Resolve Problems

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Job Projection

• Highlights SLA Due Times

• Project Job’s Entire Lifecycle

• Manage What-if Scenarios

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Service Analysis “Toolkit”

• Live or Simulation mode• Service Status and Summary• Critical Path filtering• Time Gap Analysis• What-if Scenarios

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What’s going to happen?Forecasting

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What’s Black Friday going to look like?

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Or, If Service is done on the “Manufacturing Servers”?

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Reporting

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Reports

• Historical analysis of business services• Do some services fail on specific days?• Should I shift resources from

one service to another?• Which services were on time and which

ones were late?• List my current services and their jobs• What are the timing trends?

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Self Service

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Business Users Order & ViewTheir “Services”

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Key Takeaways

Provide a common language for IT and the Business

Can be defined slowly as needed

Deliver value as soon as you have even a single one

Help answer tough questions that today require a lot of research

Provide a constant “line of sight” to the status of batch workload

Batch Services change the way IT and Business Users look at workload automation

Monitors entire services with just a single definition

Uses statistical information to deliver the earliest possible notification of problems with immediate “correlation”

Provides dynamic, real-time simulation to help solve potential SLA breaches

Services Service Levels Batch Impact Manager

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Thank You.

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