manage my degree coursework eform support guide

MANAGE MY DEGREE COURSEWORK EFORM SUPPORT GUIDE

Version 4

10 October 2018

Introduction The purpose of this document is to provide detailed support information on the Manage My Degree

Coursework eForm for administrators and support staff. The guide outlines the key functionality as

well as possible errors which may be triggered on each page. This may be referred to for trouble-

shooting and end-user support. To navigate this guide, first identify the page on which the error

occurs and follow the link to the page from either the full contents list or the lists organised by

action type below. Note that some pages are only visible on certain forms and under specific user

inputs. The guide also provides information on the email escalations sent during the eForm process

and information on the documentation and storage of files during the process.

The MMD Coursework eForm combines several key functions which are utilised by selecting an

Action from the Action selection page. Selecting an Action causes the form to activate only the

functions and pages which are applicable to that Action. The form approval process is also directed

by the Action as each Action requires a different approval chain. A list of the Actions and the

functions they utilise are shown below:

Leave – Application for Leave, Drop Course (where applicable), ECOE extension (where

applicable)

Reduced Study Load – Reduce Study Load, Enrolment History (Drop Course), ECOE

extension (where applicable)

Late Withdrawal – Enrolment History (Drop Course), Application for Late Withdrawal, ECOE

extension (where applicable)

Overload – Application to Add Course, Application to Overload

Third Attempt – Application to Add Course

Voluntary Discontinuation – Drop Course (where applicable)

Contents 1 Manage My Degree Coursework eForm Structure ......................................................................... 6

2 eForm Access and Functionality ..................................................................................................... 6

2.1 Support Links ........................................................................................................................... 6

3 eForm Approvals Workflow ............................................................................................................ 7

3.1 Apply for Leave ....................................................................................................................... 7

3.2 Late Withdrawal ...................................................................................................................... 8

3.3 Overload / Third Attempt ....................................................................................................... 8

3.4 Reduced Study Load ................................................................................................................ 9

3.5 Voluntary Discontinuation ...................................................................................................... 9

4 General eForm Components ......................................................................................................... 10

5 eForm Pages .................................................................................................................................. 11

5.1 Introduction Page.................................................................................................................. 11

5.2 Student Details Page ............................................................................................................. 14

5.3 Action Selection Page ............................................................................................................ 16

5.4 Introduction (Approver) Page ............................................................................................... 18

5.5 Application for Leave Page.................................................................................................... 20

5.6 Reduced Study Load Page (International students only) ...................................................... 23

5.7 Enrolment History Page ........................................................................................................ 27

5.8 Application for Late Withdrawal Page .................................................................................. 31

5.9 Electronic Confirmation of Enrolment Extension Page (If ECOE extension is selected.

International students only) ............................................................................................................. 35

5.10 Application to Add Course Page ........................................................................................... 37

5.11 Application to Overload Page ............................................................................................... 40

5.12 Submission Page ................................................................................................................... 46

5.13 Next Steps Page .................................................................................................................... 49

6 Email Workflow ............................................................................................................................. 67

6.1 Email Workflow Diagrams ..................................................................................................... 67

6.2 Email Details .......................................................................................................................... 71

7 Output Documents and File Storage ............................................................................................. 75

Leave Pages 5 eForm Pages .................................................................................................................................. 11





5.5 Application for Leave Page.................................................................................................... 20




5.12 Submission Page ................................................................................................................... 46

5.13 Next Steps Page .................................................................................................................... 49

5 Email Workflow ............................................................................................................................. 67

Late Withdrawal Pages 5 eForm Pages .................................................................................................................................. 11






5.8 Application for Late Withdrawal Page .................................................................................. 31



5.12 Submission Page ................................................................................................................... 46

5.13 Next Steps Page .................................................................................................................... 49

Apply for Overload / Third Attempt Pages 5 eForm Pages .................................................................................................................................. 11






5.10 Application to Add Course Page ........................................................................................... 37

5.11 Application to Overload Page ............................................................................................... 40

5.12 Submission Page ................................................................................................................... 46

5.13 Next Steps Page .................................................................................................................... 49

Reduced Study Load Pages 5 eForm Pages .................................................................................................................................. 11





5.6 Reduced Study Load Page (International students only) ...................................................... 23




5.12 Submission Page ................................................................................................................... 46

5.13 Next Steps Page .................................................................................................................... 49

Voluntary Discontinuation Pages 5 eForm Pages .................................................................................................................................. 11






5.12 Submission Page ................................................................................................................... 46

5.13 Next Steps Page .................................................................................................................... 49

1 Manage My Degree Coursework eForm Structure

2 eForm Access and Functionality The Student logs into ISIS and navigates to > ISIS > Degree Management > Manage My Degree. They

then select MMD – Coursework from the list and click ‘Apply’.

On clicking the Apply link, the Student will be redirected (via single sign on) to the eForms website

with a new instance of the Manage My Degree Coursework eForm.

The form should begin on the Introduction page as displayed in section 5.1.

All users are given the opportunity to save the form in order to complete it later. To save the form,

click on the save button and enter a description into the text box.

To continue filling out a saved form, the user must log into the eForms website: eforms.anu.edu.au/

and find the saved form under “Forms Assigned to Me”

2.1 Support Links If you need assistance please contact SBS or go to Student Administration eForms Support (Staff)

https://services.anu.edu.au/education-support/student-administration/eforms-staff-support for

additional support options.”

http://eforms.anu.edu.au/

https://services.anu.edu.au/education-support/student-administration/eforms-staff-support

Support Guide

Version 4 - December 2017 pg. 7

3 eForm Approvals Workflow As the MMD Coursework form is combining several forms into one package, the approvals process of the form varies depending on what Action is selected by the student,

as well as the circumstances of the student. E.g. Australia Awards Students must have approval from the Australia Awards Team. The diagrams below show the approvals

process for each action type and the conditions which require additional approvers.

3.1 Apply for Leave

Support Guide


3.2 Late Withdrawal

3.3 Overload / Third Attempt

Support Guide


3.4 Reduced Study Load

3.5 Voluntary Discontinuation

Support Guide


4 General eForm Components There are several components which are common to each eForm. These aid in navigating the eForm system and moving to the different pages on the eForm. General

eForm Components are shown in the figure below:

1. Home: returns to the eForms system home.

2. Log Out: logs out of the eForms system.

3. Navigation Menu: links to pages within the eForm. These can be used to navigate around the form by ‘jumping’ to selected pages.

Support Guide


4. Form Body: the information and actions for each page are displayed in this section.

5. Form ID: a unique identifier used to identify the form within Insight reporting and within the eForm system database. Visible on the introduction page.

6. Help Button: opens the Student Administration eForms support page.

7. Save Button: allows the form progress to be saved (with comments) to be completed at a later date.

8. Navigation Arrows: used to step through the form pages in sequential order

5 eForm Pages

5.1 Introduction Page Action: All Actions

Visible to: Student Only

Purpose: Provides an introduction and summary on the MMD Coursework form functionality to the student. Allows student to choose which program the application relates to.

Loads: Within this page the form collects data from the following web services based on parameters sent to the form from SAS:

CS Occupation Service

Personal Contact Details (for Student)

Current Academic Program (Inc. Program, Program Owner)

Forms Approval (for ADEA and AUTH for the Student’s current academic program/plan)

Academic Program Details (for Current Academic Program)

Residency

Visa Details

Student Scholarships

Enrolments (+ Class Details for each line of the enrolment record)

Academic Term Details

Class Details (For Add Course)

Support Guide


5.1.1 Student View

Support Guide


5.1.2 Function Table

Display 1. Form ID – e.g. 1000005825 unique identifier for the form, which can be used to track the form within Insight reporting and also used to request backend form management functionality, e.g. cancelling a form.

2. Introduction: a. New form: information will be displayed regarding the MMD Coursework form functions. b. Form returned to a previous state: If the form has been returned to the student for further information by an approver, the comments

entered by the approver will be displayed here. 3. The student selects the program this form relates to from a dropdown list

5.1.3 Errors / Validators

a)

Trigger: Displayed if the details passed to the eForm from ISIS indicate there is no active Academic Career or that the Academic Career passed to the form does not match the requirements of the form. Potential Solutions: Ensure that the student’s record indicates that they are enrolled as an Undergraduate (UGRD), Postgraduate (PGRD) or Non-Award (NAWD) student. If they are a Research (RSCH) student then they should be using the Manage My Degree – HDR eForm. If details appear to be correct, request that the student close the eForm/ISIS, start up a new browser session, login to ISIS and start a new form. Escalate to next tier in the support chain if this does not resolve the problem. Warning Text: “You do not have the appropriate educational affiliation with the ANU to complete this form. Please contact your Local Student Administrator for further information.”

b)

Trigger: The student has selected a program which has no College/School owner. Potential Solutions: Confirm that the student is selecting a program from the drop-down list provided. If the program selected should have an owner, contact Student Central who should be able to route your request to the relevant party within DSA. Once these details are updated, ask the Student to refresh the form and they should be able to proceed. Escalate to next tier in the support chain if required. Warning Text: “WARNING: You have selected a Program containing a plan that does not have a College/School owner. Please select another option to continue, or contact Student Central.”

c)

Trigger: The student has selected a program which is not currently active. Allowed Program status codes are as follows: AC, AD, AP, LA, PM

Support Guide


Potential Solutions: Ask the student to select an active program for the form to apply to. If the program is incorrectly listed as inactive, contact Student Central to ensure the student’s enrolment is up to date. Once these details are entered, ask the user to reload the form. Escalate to next tier in the support chain if required. Warning Text: “You have selected a Program that is registered as inactive. Please select another option to continue, or contact Student Central.”

d)

Trigger: Displayed if there are no details passed to the eForm regarding the Delegated Authority (AUTH) group for the Plan within in the SAS Forms Approval table. Potential Solutions: Information will be displayed to the user regarding the Academic Career, Academic Organisation, Research Organisation and Program/Plan. Review the Forms Approval table and ensure that there is an appropriate listing for the Delegated Authority group and that the details match the details indicated on the form. If there is no listing, College administrators will have to setup the group in AD groups. Once these details are entered, ask the user to reload the form. Escalate to next tier in the support chain if required. Warning Text: “You do not have a Delegated Authority group registered with the college(s). Please contact Student Administration in order to proceed with this form.”

e)

Trigger: Displayed if there are no details passed to the eForm regarding the Associate Dean (ADEA) group for this Plan within the SAS Forms Approval table. Potential Solutions: Information will be displayed to the user regarding the Academic Career, Academic Organisation, Research Organisation and Program/Plan. Review the Forms Approval table and ensure that there is an appropriate listing for Associate Dean. If there is no listing, College Administrators will need to enter these details in the Forms Approval table. Once these details are entered, ask the user to reload the form. Escalate to next tier in the support chain if required. Warning Text: “You do not have an Associate Dean registered with the college(s). Please contact Student Administration in order to proceed with this form.”

f)

Trigger: Compulsory form fields are not completed. Applies to: “Select Program” drop down list. Potential Solutions: Confirm that user has selected a program from the drop down list. If no value is available from the list, check the student’s enrolment status. Escalate to the next tier in the support chain if all fields are complete but the form will not progress. Warning Text: “This is a required field“

5.2 Student Details Page Action: All Actions


Purpose: Provides further details on the student including contact details, citizenship information, and program details for reference.

Support Guide


5.2.1 Student View

Support Guide



Display 1. Student Details – displays the student’s: Name, Phone, and Address. 2. Citizenship Information – displays the student’s: Citizenship Status, Residency, and Visa Status. 3. Program Details – displays the student’s: Program name, Enrolment Type, Program Status, Scholarship Information (if applicable), College /

School, Program Commencement semester, and Academic Load.

If any of the program details listed above are incorrect, the student must contact their Local Student Administrator.

5.3 Action Selection Page Action: All Actions


Purpose: For the student to select which form functions to use by selecting an Action. The student is also asked to indicate for what reason they are choosing to voluntarily discontinue their enrolment if that option is selected.

Support Guide


5.3.1 Student View


Display Student

1. Radio button list to select which action the student wishes to apply for. Note: Only the actions applicable to the student based on their enrolment are visible. a. Apply for Leave – Only available for International students, Honours students and Medical Coursework students. b. Apply for Reduced Study Load – Only available for International students. c. Apply for Late Withdrawal – Available to all students. d. Overloading – Available to all students.

Support Guide


e. Third Attempt Enrolment – Available to all students. f. Voluntary Discontinue – Available to all students.

2. If voluntarily discontinue is selected: the student must select a reason from the dropdown list.


a)

Trigger: The student has a VVR negative service indicator which indicates that they have not verified their visa details with ASQO Potential Solutions: Ask the student to update their visa details with ASQO. Once ASQO have resolved the underlying issue with the student’s visa information they will clear the negative service indicator. Once these details are updated, ask the student to reload the form. Escalate to next tier in the support chain if required. Warning Text: “You must verify your current visa details with the Academic Standards and Quality Office before you can use this form.”

b)

Trigger: Student has not selected an action from the list Applies to: “I want to:” radio button list Potential Solutions: The student should select an action from the list in order to proceed. Note: Some actions are only available under certain conditions which are dynamically calculated from the student’s details. If the student is unable to find/select the action that they wish to undertake, it is likely that the application contravenes policy or procedure. Contact Student Central for further information if required. Warning Text: “Please select an action to continue.”

c)

Trigger: Compulsory form fields are not completed. Applies to: Reason list, Description field when “Other” is selected as Reason Potential Solutions: Confirm that user has selected a reason from the drop down list when they select Voluntary Discontinuation. If “Other” has been selected, ensure that a Description has been entered by the user. Escalate to the next tier in the support chain if all fields are complete but the form will not progress. Warning Text: “This is a required field“

5.4 Introduction (Approver) Page Action: All Actions

Support Guide


Visible to: All Approvers

Purpose: Provides details on the student including name, citizenship information, program details, unofficial transcript comments and service indicators for reference.

5.4.1 Approver View

Support Guide



Display Approver 1. Indication of the Form action 2. Student name and UID 3. Citizenship Information including: Citizenship Status, Residency, Visa Status, and Visa # 4. Program Details including: Program name, Enrolment Type, Program Status, Scholarship Information (if applicable), College / School,

Program Commencement semester, Academic Load, Maximum program end date (calculated field only), Units completed, and Grade Average.

5. List of Unofficial Transcript Comments and list of Service Indicators associated with the student’s enrolment

5.5 Application for Leave Page Action: Apply for Leave

Visible to: Student

Purpose For the student to provide details on their leave including dates, reason for leave, additional information, and supporting documentation.

Support Guide


5.5.1 Student View

Support Guide



Display Student

1. Calendar selectors for Start and End Date 2. Dropdown indicating reason for leave 3. Textbox to input additional information. (Compulsory for Military Service) 4. ECOE warning and checkbox indicating if the student wishes to extend their ECOE (international students only) 5. Supporting documentation upload checkbox. (Compulsory for Military Service)


a)

Trigger: Student has entered a Start Date for their leave which is in the past. Applies to: Start Date calendar entry Potential Solutions: Remind the student that backdating leave is not allowed and they must select a start date in the future. Warning Text: “Start date for leave must be today or in the future.”

b)

Trigger: Student has entered an End Date for their leave which occurs before their Start Date. Applies to: End Date calendar entry Potential Solutions: Ask the student to check their start and end dates and ensure that the start date comes before the end date. Warning Text: “Leave end date must be greater than the start date.”

c)

Trigger: Displayed when the student tries to apply for leave after their program end date Applies to: Start Date calendar entry Potential Solutions: Check the Student’s leave dates and program end dates. The Student must begin their leave before the program end date. If their program end date is incorrect, contact Student Services to update this field and ask the student to reload the form once this is updated. Warning Text: “Leave start date must be before the program end date. See enrolment details for further information.”

Support Guide


d)

Trigger: Student has applied for more than 2 years leave (when considered in 6 monthly, Study Period ‘segments’) Applies to: Start and End Date calendar entry combination Potential Solutions: Remind the student that they can only apply for 2 years leave using this form and ensure the End Date is less than 2 years after the Start Date. If their reason for leave is for compulsory military service (international students only), they may apply for 3 years leave. Please note that leave for Coursework students is considered in 6 monthly segments based on Study Periods (1/1 – 30/6 or 1/7 – 31/12), and the 2 or 3 year leave period is calculated using these study periods, not the exact dates as entered by the Student. Warning Text: “Students can only apply for leave up to a period of 2 years via this form.”

Trigger: Student has applied for more than 3 years leave when indicating the reason for leave as Military Service (international students only) Applies to: Start and End Date calendar entry combination Potential Solutions: Remind the student that they can only apply for 3 years leave using this form and ensure the End Date is less than 3 years after the Start Date. This only applies if their reason for leave is for compulsory military service (international students only). Please note that leave for Coursework students is considered in 6 monthly segments based on Study Periods (1/1 – 30/6 or 1/7 – 31/12), and the 2 or 3 year leave period is calculated using these study periods, not the exact dates as entered by the Student. Warning Text: “Leave for a period greater than three years cannot be applied for via this form.”

Trigger: Compulsory form fields are not completed. Applies to: Start and End Date entry, Reasons list, Description field when “Other” is selected, Comments field, additional information text area (when Military Service is selected), Supporting Documentation (when Military Service is selected) Potential Solutions: Confirm that user has provided a valid input for all required form fields. Note the extra fields required if Military Service is selected. Escalate to the next tier in the support chain if all fields are complete but the form will not progress. Warning Text: “This is a required field“

5.6 Reduced Study Load Page (International students only) Action: Reduced Study Load

Visible to: Student

Purpose: For the student to provide details on their application to reduce their study load

Support Guide


5.6.1 Student View

Support Guide



Display Student

1. Information on Reduced Study Load conditions 2. Drop down list to indicate which year the form applies to 3. Drop down list to indicate which study period the form applies to (visible after year is selected) 4. Drop down list to indicate the study load which the student is requesting (study period is selected). Options are 0, 6, 12, or 18 units

Support Guide


5. ECOE extension checkbox 6. Yes / No radio button to indicate if the student would like to drop courses (If Yes: the Enrolment History page is active) 7. Text area for the student to provide supporting comments 8. Document upload for supporting documentation


a)

Trigger: Student has selected a study period for which the end date has passed. Applies to: Ensure that the student selects a study period with an end date that is in the future. Potential Solutions: Confirm that the student selects a valid option. Escalate to the next tier in the support chain if required. Warning Text: “You have selected a study period that has passed. Please select a future study period before proceeding.”

b)

Trigger: “0” load is selected in the Study Load selector. Applies to: Study Load selector. Potential Solutions: Confirm that the student does not intend to enrol in the semester and if so advise them to apply for leave if required. If the student does intend to ensure, advise them to select a different value in order to continue. Escalate to the next tier in the support chain if required. Warning Text: “If you are not going to enrol for the selected study period - you must apply for leave. Please return to the Action Selection page in this eForm and change your selection.”

c)

Trigger: The value selected by the student on the Study Load selector exceeds the current enrolment load for that Student for that Study Period and the student has selected not to drop courses as part of the application. Applies to: Study Load selector, combined with the “drop courses” selector. Potential Solutions: Confirm the Study Load that the student wishes to undertake. If they intend to reduce their study load lower than the total of their enrolments for that Study Period, then advise to select “Yes” to the drop courses radio button and drop enough courses on the following page to match the selected study load for that study period. Escalate to the next tier in the support chain if required. Warning Text: “Records indicate that your current enrolment does not match your selected 'Study Load'. You need to select 'Yes' to drop courses before continuing.”

Support Guide


d)

Trigger: Compulsory form fields are not completed. Applies to: Year selector, Study Period selector, Drop courses radio button, Study Load selector, RSL Drop Courses selector. Potential Solutions: Confirm that user has provided a valid input for all required form fields. Escalate to the next tier in the support chain if all fields are complete but the form will not progress. Warning Text: “This is a required field“

5.7 Enrolment History Page Actions: Student: Reduced Study Load (If drop courses option is selected), Late Withdrawal

Approvers: All Actions

Visible to: Student, Approvers

Purpose For the student to indicate which courses they will be dropping as a result of their action. For the Approvers to view the student’s enrolment history

Support Guide


5.7.1 Student View

Support Guide


5.7.2 Approver View


Display Student

1. Information on Drop Course conditions. 2. List of courses including:

a. Drop course checkbox, b. Course Code and Title, c. Semester / Session, d. Class #, e. Course Dates, f. Grade (if completed), g. Unit Value. h. If a course is being dropped:

Start Date,

Support Guide


Census Date,

Last date to Drop before WD grade, and

Last date to drop before Fail WN grade.

Display Chair of Panel and Delegated Authority

1. List of courses including: a) Course Code and Title, b) Semester / Session, c) Class #, d) Course Dates, e) Grade (if completed), f) Unit Value. g) If a course is being dropped as a result of the student’s action:

Start Date,

Census Date,

Last date to Drop before WD grade, and

Last date to drop before Fail WN grade.


a)

Trigger: Student is required to drop courses however has not selected any courses to drop. Applies to: Drop Course checkboxes Potential Solutions: Confirm which action the student is undertaking that has resulted in them being require to drop course(s). Ensure that the student does actually need to drop courses and if so advise them to select one of the “Drop” options selected (tick boxes on the left-hand side of the screen). If there are no courses to drop then the student is not eligible to drop any courses that they are currently enrolled in. Escalate to the next tier of the support chain if required. Warning Text: “You have applied to drop courses, please select at least one course to continue or alternatively change your selected actions for this form.”

b)

Trigger: Student is required to drop courses as part of a Reduce Study Load application, however the number of courses selected results in a Study Load exceeding the value requested for that Study Period. Applies to: Drop Course checkboxes when applying to reduce study load.

Support Guide


Potential Solutions: Confirm what Reduced Study Load the student has applied for and for which Study Period the application is. Ensure that the student selects enough courses to drop within the selected Study Period (6 month period) to result in a study load that matches or is less than the Study Load applied for. If there are no courses to drop then the student is not eligible to drop any courses that they are currently enrolled in. Escalate to the next tier of the support chain if required. Warning Text: “Records indicate that you need to select courses to drop before continuing. The study load selected previously does not match the number of units resulting from your selection above.”

5.8 Application for Late Withdrawal Page Action: Late Withdrawal

Visible to: Student

Purpose: To provide information to the student on the conditions of Late Withdrawal, and provide an opportunity for the student to detail their reasons for Late Withdrawal and upload output documentation

Support Guide


5.8.1 Student View

Support Guide


Support Guide



Display Student

1. Information on the Late Withdrawal conditions 2. Text area for the student to detail why the circumstances were beyond their control 3. Text area for the student to determine whether the circumstances occurred:

a. On or after the Census Date, b. Before the Census Date, but worsened afterwards, or c. Before the Census Date, but the full affect did not become apparent until afterwards.

4. Text area for the student to explain why the circumstances make it impractical to complete the attendance / assessment requirements for the course.

5. If the Late Withdrawal application is more than 12 months after the completion of the course, an additional statement is required in the text area provided.

6. Document upload area for supporting documentation 7. ECOE extension checkbox

Support Guide



a)

Trigger: Mandatory entry fields / document uploads not completed. Applies to: Circumstance comment boxes, Justification comments box when course > 12 months in the past, Supporting documentation field Potential Solutions: Confirm that user has entered valid details into all required text areas and has uploaded supporting documentation. Warning Text: “This is a required field“

5.9 Electronic Confirmation of Enrolment Extension Page (If ECOE extension is selected. International students only) Action: Leave, Late Withdrawal, Reduced Study Load

Visible to: Student

Purpose For the student to provide details regarding their ECOE extension if required.

Support Guide


5.9.1 Student View

Support Guide



Display Student 1. Visa details provided for reference 2. Text area for student to provide details on their ECOE extension.

5.10 Application to Add Course Page Action: Overload, Third Attempt Enrolment

Visible to: Student

Purpose: For the student to apply to add courses which cannot be added through ISIS, i.e. courses which cause the student to overload or courses which they have already attempted twice.

Support Guide


5.10.1 Student View

Support Guide



Display Student

1. Information on the Add Course conditions 2. Course Selection field:

a. Dropdown list to select the Session to which the course will be added. b. Search box to select which course will be added (visible once the Session is selected). c. Class Number (visible once the Course is selected). d. Unit value. Note: this is editable for courses which can count for a variable number of units. E.g. Internships and projects.

3. Text area to provide additional information regarding the third attempt request. (Third Attempt Only) 4. Supporting Documentation upload section (Third Attempt Only)


a)

Trigger: When a variable unit course is selected, a negative unit value has been entered. Applies to: Unit Value text entry box. Potential Solutions: Advise the student to enter a value greater than 0. Warning Text: “Please enter positive values only”

b)

Trigger: When a variable unit course is selected, a value greater than 24 units has been entered. Applies to: Unit Value text entry box. Potential Solutions: Advise the student to enter a value less than or equal to 24. Warning Text: “Maximum number of units is 24”

c)

Trigger: Student has selected to enrol in a course for a third time, however has selected a course that they have not attempted unsuccessfully twice previously. Applies to: Course Selection Potential Solutions: All courses selected must have been unsuccessfully attempted twice previously. The student must remove any courses which do not meet this condition. Escalate to the next tier in the support chain if required.

Support Guide


Warning Text: “At least one course selected has not been attempted twice previously.”

d)

Trigger: Student has selected to add the same course twice for the same Session (applies for all “add” actions). Applies to: Course Selection Potential Solutions: The student can only select the same course in the same session once. Advise student to either remove one of the courses by selecting the checkbox and hitting the “–“ button, or select another course using the Course Selector if applicable. Warning Text: “You can only select to add one instance of each unique course per enrolment period.”

e)

Trigger: Mandatory user-selection/user-data entry field not completed. Applies to: Session Selection, Course Selection, text area (Third Attempt) Potential Solutions: Confirm that user has selected courses. Warning Text: “This is a required field“

5.11 Application to Overload Page Action: Overload


Purpose To assess whether the Student meets the requirements to overload to either 30 or 36 units. If not, the student is provided with an opportunity to indicate that they are in their final semester and will complete their program via overloading.

Support Guide


5.11.1 Student View


Display Chair of Panel

1. Display of overload conditions which must be met in order for the student to overload 2. Checkbox for the student to indicate that they are in their final semester (visible when conditions to overload are not met) 3. Text area for the student to provide comments to support their application 4. Document upload area checkbox for supporting documentation.

Support Guide



a)

Trigger: Student does not meet the requirements to overload to 30 units and has not indicated they are in their final semester. Applies to: Application to Overload Potential Solutions: Confirm whether the student meets the overload requirements (these differ for UGRD and PGRD students). If these are not met, the student can only overload in their final semester and must select the checkbox provided. If these are not met, the student will not be able to apply to overload using this eForm. Warning Text: “Students must satisfy academic criteria in order to apply for an overload to 30 units, or indicate that they are in their final semester.”

b)

Trigger: Student does not meet the requirements to overload to 36 units. Applies to: Application to Overload Potential Solutions: Confirm that the student meets the overload requirements (these differ for UGRD and PGRD students). If these are not met, then the student will be unable to apply using the eForm. Advise the student of alternatives if any are available (e.g. 30 unit overload, paper-based application process etc.). Warning Text: “Students must satisfy academic criteria in order to apply for an overload to 36 units.”

c)

Trigger: The student has added courses that result in a study load exceeding 36 units for at least one Study Period. Applies to: Application to Overload Potential Solutions: Advise the student to reduce the number of courses that they are applying to add. This can be done by selecting the relevant courses to remove from the “Application to Add Course” page and clicking the “-” button at the bottom of the page. Warning Text: “Students are not able to apply to overload beyond 36 units.”

d)

Trigger: Student indicated that they wished to overload, however after adding courses they have 24 units or less for that Study Period. Applies to: Application to Overload Potential Solutions: If a student can add courses without reaching the overload condition, they may be able to add courses using ISIS instead of using this form. Otherwise, suggest the student adds more courses to reach 30 or 36 units. Warning Text: “You have nominated to add a course that results in you overloading, however your selections do not result in an overload for any enrolment term. Please go back and amend your selections.

e)

Support Guide


Trigger: Mandatory user-selection/user-data entry field not completed. Applies to: Final Semester check-box (if 30 unit overload and required academic criteria are not met), Comments text box, Supporting Documentation (if upload supporting documentation selected). Potential Solutions: Confirm that user has entered valid details into all required text areas and has uploaded supporting documentation. Escalate to the next tier in the support chain if all fields are complete but the form will not progress. Warning Text: “This is a required field“

5.12 Refund Application Page Action: Leave, Add and/or Drop Course, Change Study Intensity, Voluntary Discontinuation


Purpose: For the student to apply for a refund of tuition fees if they have paid them upfront

Loads: CS Service – Bank Details - BSB

Support Guide


5.12.1 Student View

Support Guide


5.12.1.1 Function Table

Display

Student

1. Do you want a refund? Radio buttons. Options include:

a. Yes

b. No (I would like to pay future charges with this amount)

c. Not Applicable (I haven’t paid my fees upfront)

2. Refund radio button. Available if Yes is selected. Options include:

a. Refund to go to an Australian Bank Account

b. Refund to go to a Foreign Bank (Telegraphic Transfer)

3. Account Details text fields. If Australian Bank Account is selected. Fields include:

a. Account holder’s name

b. BSB code

c. Account number

4. Account Details text fields. If Foreign Bank is selected. Fields include:

a. Account holder’s name

b. Account holder’s address

c. Name the address of the bank

d. Currency

Support Guide


5. Select a code to provide: radio buttons. If Foreign Bank is selected. Options include:

a. Swift

b. IBAN

c. CNAPS

6. Code entry. Depending which code type was selected, this code may be entered in the text field


a)

Trigger: The BSB which the student has entered does not match the Bank BSB list Applies to: BSB code Potential Solutions: Ensure that the student has entered a correct Australian BSB number. Escalate up the support chain if there is a BSB number which does not appear to be on the list

Warning Text: “The BSB you have entered does not exist. Please check the value you have entered or contact Student Central if you believe this is incorrect. “

b)

Trigger: Student has not completed all required form fields Applies to: All radio buttons and all text fields Potential Solutions: Ensure that the student has completed all fields Warning Text: “This is a required field“

5.13 Submission Page Action: All Actions


Purpose: To provide a summary of the actions undertaken by the form and any courses which will be affected. A note on Personal information and a Declaration from the student is also displayed.

Support Guide


5.13.1 Student View

Support Guide



Display Student

7. Action Summary provides details on the form actions and the courses which are affected by these actions 8. A note on the disclosure of personal information provided by the student 9. A declaration from the student with a checkbox indicating that the student agrees with the summary and declaration. Note: There is an

additional checkbox confirmation when the student applies for Voluntary Discontinuation. The student must tick both of these checkboxes to submit the form.

10. If Voluntary Discontinuation: An additional Declaration checkbox, as well as a text field are included to ensure the student takes significant actions before Discontinuing. The correct text must be typed into the text box in order to continue: “I confirm my program withdrawal”

Support Guide


11. Submission button indicating the next approver in the process. This only appears after the student has indicated they agree with the summary and declaration via the checkbox. For Voluntary Discontinue Actions: This button only appears after both declarations are checked and the text area contains the following text: “I confirm my program withdrawal”


a)

Trigger: Student has not selected a mandatory tick box. Applies to: Student declaration tick-box, Voluntary Discontinuation confirmation tick-box (if student is applying to Voluntarily Withdraw). Potential Solutions: Ensure that the student has read the relevant declarations on the submission page and understands their content before advising to select the relevant tick-boxes to continue. Escalate to the next tier in the support chain if all fields are complete but the form will not progress. Warning Text: “This is a required field“

5.14 Next Steps Page Action: All Actions

Visible to: All Approvers

Purpose: To provide a summary of the student’s application and an opportunity for the approver to: Approve, Decline or send the form back to the student for more information. This is the main action page for approvers.

Support Guide


5.14.1 College Delegated Authority / Associate Dean / Australia Awards Team View – Leave, Overload, Third Attempt

Support Guide


Support Guide



Display College Delegated Authority, Associate Dean, Australia Awards Team – Leave, Overload, Third Attempt,

1. Action Summary: Outlines the action requested by the student and the courses affected by this action 2. Leave / Overload / Third Attempt Details: Reasons for the request as provided by the student with supporting documentation. The courses

added by the student are also shown for Overload and Third Attempt. 3. ECOE details: the student’s visa details and ECOE extension details are provided where applicable.

a) Radio Buttons to indicate whether ECOE is required (College DA stage only) b) Drop-down list to indicate to which date the ECOE will be extended (College DA stage only)

4. Endorsement / Approval: the approver may choose to: a) Approve the application: the form is sent to the next approver b) Require more information: the form is sent back to the student. A text area is provided for the approver to detail what additional

information they require c) Decline the application: the form process is terminated and the student notified. A text area is provided for the approver to indicate why

they declined the application, this text is provided to the student d) Australia Awards Team approver has the option to upload supporting documentation.

5. Summary of previous Endorsement / Approvals (Not visible to the first approver) 6. Submission button indicating the next approver in the process. This only appears after the approver has selected one of the endorsement /

approval options.

Support Guide


5.14.2 College Delegated Authority View – Reduce Study Load

Support Guide



Display College Delegated Authority – Reduce Study Load

1. Action Summary: Outlines the action requested by the student and the courses affected by this action 2. Reduced Study Load Details: Reasons for the request as provided by the student with supporting documentation. 3. Reduced Study Load Classification checkboxes for the College DA to determine whether the application is for Compassionate and Compelling

reasons or for Academic reasons. 4. ECOE details: the student’s visa details and ECOE extension details are provided where applicable.


5. Endorsement / Approval: the approver may choose to: a) Approve the application: the form is sent to the next approver b) Require more information: the form is sent back to the student. A text area is provided for the approver to detail what additional

information they require

Support Guide


c) Decline the application: the form process is terminated and the student notified. A text area is provided for the approver to indicate why they declined the application, this text is provided to the student

6. Supporting Documentation upload 7. Submission button indicating the next approver in the process. This only appears after the approver has selected one of the endorsement /

approval options.

5.14.3 Student Central View – Late Withdrawal

Support Guide


Support Guide



Display Student Central – Late Withdrawal

1. Late Withdrawal Details: Outlines the action requested by the student and the courses affected by this action. The reasons provided by the student and supporting documentation are available here.

2. ECOE details: the student’s visa details and ECOE extension details are provided where applicable.

Support Guide


a) Radio Buttons to indicate whether ECOE is required b) Drop-down list to indicate to which date the ECOE will be extended

3. Late Withdrawal Classification: Radio buttons are provided for Student Central to indicate whether the reason for Late Withdrawal is Compassionate and Compelling, or Academic. If Academic is selected: a document upload section is activated for the approver to upload the required supporting documentation from the College

4. Endorsement / Approval: the approver may choose to: a) Approve the application: the form is sent to the next approver b) Partially approve the application: Student Central may select which courses they would like to approve and decline for late withdrawal.

Selecting this option activates section 5 below. c) Require more information: the form is sent back to the student. A text area is provided for the approver to detail what addition

information they require d) Decline the application: the form process is terminated and the student notified. A text area is provided for the approver to indicate why

they declined the application, this text is provided to the student 5. Partial Approval section (when selected):

a) A text area is provided where Student Central indicates why they partially approve the application b) A list of the courses selected by the student for Late Withdrawal is shown with Yes/No radio buttons for Student Central to indicate

which courses to approve or decline for Late Withdrawal. c) A dynamic summary of the courses shows which have been approved or declined.

6. Submission button indicating the next approver in the process. This only appears after the approver has selected one of the endorsement / approval options.

Support Guide


5.14.4 Australia Awards Team View – Late Withdrawal

Support Guide



Display Australia Awards Team – Late Withdrawal

1. Late Withdrawal Details: Outlines the action requested by the student and the courses affected by this action. The reasons provided by the student and supporting documentation are available here.

2. ECOE details: the student’s visa details and ECOE extension details are provided where applicable. 3. Late Withdrawal Classification: The classification of the Late Withdrawal request by Student Central is shown here. If the reason is academic,

the supporting documentation provided by Student Central is available here. 4. Endorsement / Approval: the approver may choose to:

a) Endorse the application: the form is sent to the next approver b) Require more information: the form is sent back to the student. A text area is provided for the approver to detail what addition

information they require

Support Guide


c) Decline the application: the form process is terminated and the student notified. A text area is provided for the approver to indicate why they declined the application.

d) Australia Awards Team approver has the option to upload supporting documentation. 5. Summary of previous Endorsement / Approvals is provided for reference. 6. Submission button indicating the next approver in the process. This only appears after the approver has selected one of the endorsement /

approval options.

5.14.5 STAR View – Late Withdrawal

Support Guide


Support Guide



Display STAR – Late Withdrawal

1. Date the application was submitted for reference. 2. Late Withdrawal Details: Outlines the action requested by the student and the courses affected by this action. The reasons provided by the

student and supporting documentation are available here. 3. ECOE details: the student’s visa details and ECOE extension details are provided where applicable.


4. Late Withdrawal Classification: Indicates whether Student Central has classified the reasons for Late Withdrawal as Compassionate and compelling, or Academic. Supporting documentation can be downloaded here where applicable.

5. Endorsement / Approval: A summary of the approval decisions relating to the Late Withdrawal request. If the application is partially approved, a list of the approved and declined courses selected by Student Central is provided. A list of previous approvers is also shown.

6. Once the student details have been updated in the student administration system, this checkbox / radio button may be checked and the form submitted to ERMS using the submit button. This completes the form process.

Support Guide


5.14.6 STAR View – Leave, Overload, Reduced Study Load, Voluntary Discontinuation

Support Guide



Display STAR – Leave, Overload, Third Attempt, Reduce Study Load, Voluntary Discontinuation

1. Date the application was submitted for reference. 2. Action Summary: Outlines the action requested by the student and the courses affected by this action. 3. Leave / Overload / Third Attempt / Reduced Study Load / Voluntary Discontinuation details: Reasons for the request as provided by the

student are shown here. Supporting documentation may be downloaded here where applicable. 4. ECOE details: the student’s visa details and ECOE extension details are provided where applicable. 5. Summary of previous Endorsement / Approvals. Note: for Overload, this section is included in the Overload details. 6. Once the student details have been updated in the student administration system, this checkbox / radio button may be checked and the

form submitted to ERMS using the submit button. This completes the form process.


a)

Trigger: Approvers have not completed all the compulsory fields. STAR has not indicated that the changes have been manually processed Applies to:

ECoE Extension Application: Student ECoE assessment radio button (Yes/No), ECoE extension month drop-down (if ECoE extension is required)

Late Withdrawal Application: Reason tick-box selector (Academic / Compelling & Compassionate), AQSO Supporting Documentation (if Academic Reasons are selected)

Reduced Study Load Application: Reason tick-box selector (Academic / Compelling & Compassionate)

Group/User specific questions: o Student Central:

Application assessment radio-button (Approve/Partially Approve (Late Withdrawal Only)/More Info/Not Approve) Approve assessment radio button for individual courses (Yes/No) (Partial Approval only) Comments (Partial Approval / More Info / Not Approve)

o GPO: Application assessment radio-button (Approve/More Info/Not Approve) Comments (More Info / Not Approve)

o Delegated Authority (College 1 & 2): Application assessment radio-button (Approve/More Info/Not Approve) Comments (More Info / Not Approve)

o Associate Dean (College 1 & 2):

Support Guide


Application assessment radio-button (Approve/More Info/Not Approve) Comments (More Info / Not Approve)

o Australia Awards Team: Application assessment radio-button (Approve/More Info/Not Approve) Comments (More Info / Not Approve)

o STAR: Processing complete tick-box (Actioned)

Potential Solutions: Ensure all required questions have been answered and comments entered. Escalate to the next tier in the support chain if all fields are complete but the form will not progress. Warning Text: “This is a required field“

b)

Trigger: Approver has selected “Partial Approval” however has selected “Yes” to all available options. Applies to: Approve assessment radio button(s) for individual courses (Student Central only) Potential Solutions: Advise user to change their selections by either selecting one value that is “No” or changing their original Application Assessment to “Approve”. Escalate to the next tier in the support chain if required. Warning Text: “Approval has been granted for all the courses in the list above. Please select 'approve this application' rather than 'partially approve this application' under the 'Endorsement / Approval' section”

c)

Trigger: Approver has selected “Partial Approval” however has selected “No” to all available options. Applies to: Approve assessment radio button(s) for individual courses (Student Central only) Potential Solutions: Advise user to change their selections by either selecting one value that is “Yes” or changing their original Application Assessment to “Not Approve”. Escalate to the next tier in the support chain if required. Warning Text: “All courses have been declined in the list above. Please select 'do not approve this application' rather than 'partially approve this application' under the 'Endorsement / Approval' section”

Support Guide


6 Email Workflow

6.1 Email Workflow Diagrams

6.1.1 Apply for leave

Support Guide


6.1.2 Apply for Late Withdrawal

Support Guide


6.1.3 Apply for Overload / Third Attempt

Support Guide


6.1.4 Reduced Study Load

Support Guide


6.1.5 Voluntary Discontinuation

6.2 Email Details

6.2.1 Student Stage / Approver Stage to the next Approver Stage

Trigger Purpose Email Subject Sent To Sent From Attachments

Sent when a student submits an action or an Approver approves an action, unless that approver is the final approver.

For approval For approval: Coursework change application (Action Type) for Student Name(UID)

Next Approver Student Stage or previous Approver Stage

Supporting Documentation

Sent 2 days and 4 days after Approver receives a request for action if no action is taken.

Reminder For Action: Reminder - Coursework change application (Action Type) for Student Name (UID)

Approver

eForms None

Sent 1 week after Approver receives a request for action and every week for 10 weeks if no action is taken

Reminder For Action: Reminder - Coursework change application (Action Type) for Student Name (UID)

Approver eForms None

Support Guide


6.2.2 Student Stage Return for Information


Sent when Approver requests further information

Request for more information

For Action: Coursework change application (Action Type) for Student Name (UID) further information required

Student Approver Stages None

Sent 2 days and 5 days after request for more information

Reminder For Action: Reminder - Coursework change application further information required

Student eForms None

6.2.3 Approver Stage to the STAR Stage


Sent when the final Approver before the STAR Stage submits their approval

Action request For action: Approved coursework change application (Action Type) for Student Name (UID)

STAR Final Approver Stage before STAR

Manage My Degree Coursework Change Record

Supporting Documentation

Sent 5 days after to STAR receives a request for action and every week if no action is taken

Reminder For Action: Reminder - Approved coursework change application (Action Type) for Student Name (UID) requires processing

STAR eForms None

Support Guide


6.2.4 Approve / Decline emails


Sent when STAR complete the form (excluding Late Withdrawal and Voluntary Discontinuation)

For Information For information: Coursework change application (Action Type) outcome

Student STAR Stage None

Sent when STAR complete the Late Withdrawal request with no declined withdrawals

For Information For information: Coursework change application Student Name outcome for Student Name

Student STAR Stage Approved Withdrawal Letter

Sent when STAR complete the Late Withdrawal request with a mixture of approved and declined withdrawals


Student STAR Stage Approved Withdrawal Letter

Declined Withdrawal Letter

Sent when STAR complete the Voluntary Discontinuation request

For Information For information: Student Name (UID), your application for withdrawal is complete

Student STAR Stage None

Sent when an Approver declines the request and terminates the form (excluding Late Withdrawal)

For Information For information: Coursework change application Student Name declined

Student Declining Approver stage

None

Sent when Student Central fully declines the Late Withdrawal request and terminates the form


Student Student Central Stage

Declined Withdrawal Letter

Support Guide


6.2.5 Non-Student Notifications


Sent when the Australia Awards Team declines the request and terminates the form

For Information For information: Coursework change application Student Name for Student Name (UID) declined by the Australia Awards team

Approvers preceding the Australia Awards Team

Australia Awards Team Stage

None

Sent when Leave or Overload requests are approved for International Students

For Information For information: Coursework change application (Action Type) approved for Student Name (UID) (International)

STUDENT CENTRAL Final Approver Stage before STAR


Sent when Overload or Third Attempt requests are approved for US Financial Aid recipients

For Information For information: Coursework change application (Action Type) approved for Student Name (UID) (US Financial Aid)

STUDENT CENTRAL Final Approver Stage before STAR


Sent when an International Student applies for Voluntarily Discontinuation.

For Information For information: Student Name (UID) has withdrawn from their program

STUDENT CENTRAL Student Stage None

Sent when an Australia Awards recipient applies for Voluntary Discontinuation.

For Information For information: Student Name (UID) has withdrawn from their program

Australia Awards Team

Student Stage None

Sent when an International student under the age of 18 submits a form.

For Information For information: Student Name (UID) (International under 18) has applied for a change to their enrolment using the eForm

Access and Inclusions

Student Stage None

Support Guide


7 Output Documents and File Storage The Output Documents generated by the form, and the Supporting Documents uploaded during the form process are stored in the Electronic Records Management System

(ERMS). All documents are stored within the Student File on the system. Students cannot access the files directly but can request for a file to be retrieved by their

supervisor. For detail on how to access the files, refer to: https://services.anu.edu.au/information-technology/software-systems/electronic-records-management-system.

NOTE: The Form ID and the student ID is included in the title of each document. For Supporting Documentation the Form ID is appended with an ‘A’. These may be used to

search for records within the system.

7.1.1 Output Documents and Attached Supporting Documentation

Document Title Uploaded By Actions

Form ID Manage My Degree - Coursework – Action Type – UID Form Generated Document All

(Form ID)A Manage My Degree – Coursework – Action Type – Attachment – Student(UID) – row number

Student All Actions except Voluntary Discontinuation

(Form ID)A Manage My Degree - Coursework – Action Type – Attachment – Student Central – row number

Student Central Late Withdrawal

(Form ID)A Manage My Degree – Coursework – Action Type – Attachment – Student(UID) – row number

Form Generated Document Late Withdrawal (application status letters)

(Form ID)A Manage My Degree – Coursework – Action Type – Attachment – Australia Awards Team – row number

Australia Awards Team All Actions except Voluntary Discontinuation

https://services.anu.edu.au/information-technology/software-systems/electronic-records-management-system

THE AUSTRALIAN NATIONAL UNIVERSITY | Student Full Name

7.1.2 Sample Output Document The Output Documents generated by the eForm are built on the same template. Sections are visible or hidden

depending on the type of Action as well as inputs provided by the users.

Manage my degree – Coursework change

record

APPLICATION DATE Application Date

COMPLETION DATE Date

TYPE Action Type

OUTCOME Outcome

FORM ID Form ID

Student Details Name Student Full Name

UID Student UID

Student type International / Domestic

Program or degree Program Name

College/Research area(s)

College List

Enrolment load Academic Load

Visa Details Country of birth Country Of Birth

Passport number Passport No

Citizen status Citizenship Status

Visa number Visa Number

Visa status Visa Status


Application Details: Leave Leave dates From: Date To: Date

Courses dropped List of Courses Dropped

Student responses: Reason(s) for application Reason for leave:

Reason

Additional information for application

Additional Info

Supporting documentation uploaded to ERMS

Documentation Uploaded

Extension of ECoE requested No, an extension has not been requested / Yes, an extension has been requested. Supporting information:

Application Details: Late withdrawal Dropped course(s) Course(s) dropped after the census date (STUDENT CENTRAL Approved):

List of courses Course(s) dropped after the census date (STUDENT CENTRAL Approved): List of courses Course(s) dropped after the census date (STUDENT CENTRAL Declined): List of courses Course(s) dropped after the census date (STUDENT CENTRAL Declined): List of courses

Approver responses: Classification of application Late Withdrawal Reason


Uploaded Documentation


Student responses: Reason(s) for application Late Withdrawal Reasons

Reason(s) provided for course(s) more than 12 months after completion

Late Withdrawal Reasons



Extension of ECoE requested No, an extension has not been requested. / Yes, an extension has been requested. Supporting information:

Application Details: Reduced study load Enrolment period Enrolment Period

Dropped course(s) Course(s) dropped before the census date: List of courses Course(s) dropped after the census date: List of courses

Approver responses: Classification of application Reasons

Student responses: Reason(s) for application Reasons



#International Extension of ECoE requested

No, an extension has not been requested. / Yes, an extension has been requested. Supporting information:

Application Details: Overloading Added course(s) Added Courses





Application Details: Third time attempt Added course(s) Added Courses




Application Details: Voluntary discontinuation Commencing from From: Date

Student responses: Reason(s) for application Reason for voluntary discontinuation:

Reason description:


Workflow History User Workflow Step Completed

User List List of Steps Completion Date

Approvals/actions Approved by Student Central? Yes / Partially Approved / No

Justification:

Approved by Australia Awards team? Yes / No

Justification:

Approved by College Delegated Authority 1? Yes / No

Justification:

Approved by College Delegated Authority 2? Yes / No

Justification:

Approved by Global programs? Yes / No

Justification:

Approved by College Associate Dean 1? Yes / No

Justification:

Approved by College Associate Dean 2? Yes / No

Justification:

Actioned by Student Administration and Records (STAR): Yes / No


7.1.3 Withdrawal Letter Student Central Approved This letter is emailed to the student upon a successful request for late withdrawal. Note: some sections are visible /

hidden depending on the student’s circumstances and form inputs. E.g. Sections which refer to ECOE extension.

Date

Ref: Student UID

Student Central

135 ANU (135 268)

[email protected]

Canberra ACT 2601

Australia

www.anu.edu.au

CRICOS Provider No.

00120C

Student Full Name

Student Email

Dear Student Full Name,

Program Name: Student Program Name

Program Code: Student Program Code

RE: Application for Late Withdrawal – eForm ID: eForm ID

<Dynamic Content> - This letter will be subject to change and is a legislative document.

Yours sincerely,

Academic Standards and Quality Office

Division of Student Administration