manage mobile devices with scalability, the cloud, and ... · mobile enterprise app store secure...
TRANSCRIPT
Manage Mobile Devices with Scalability,
the Cloud, and Expenses in Mind
William Clark, Global Vice President | Mobile Strategy, SAP
Julie Palen, SVP, Business Development, Tangoe
Bert Quarfordt, Director IT, HP
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2
Internet of
places
Internet of
people
Internet of
content
Mobile reshapes the Internet
Internet of
Things
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Mobile reshapes the enterprise
Connect things Unwire people Unwire content Connect places
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Employees
and partners 1,000s
100,000s
Millions
Places
Scale of mobile enterprise
Content
Customers
Things
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The four phases of bring your own device (BYOD)
Accommodate
Focus: data
protection, cost
BYO policies
Formal mobile
support roles
Mobile device
management (MDM)
Network access
control (NAC)
Limited support
Extension of existing
capabilities
Avoid
Don’t ask,
don’t tell
Corporate-owned
devices only
Adopt
Focus:
productivity
Desktop
virtualization
Adoption of new
enterprise-grade
services
Enterprise app stores
Self-service and P2P
platforms
Assimilate
Realization of the
personal cloud
Context awareness
Identity-aware NAC
Workspace aggregators
Walk-up services
Gartner Inc., “Bring Your Own Device: Opportunity or Challenge,” Terrence Cosgrove, 2013
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 6
Enterprise mobility management exists
to make mobile successful
Mobile security Mobile information protection and control – Mobile VPN – Mobile identity and access management
Device
Mobile device
management
Application
Mobile application
management
Mobile enterprise
app store
Secure e-mail container
Content
Mobile content
management
Mobile portal
Services
Telecom expense
management
Systems management
Enterprise mobility management system
SAP Mobile Secure
On premise Hybrid Cloud
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 7
The four imperatives driving evolution of enterprise
mobility management (EMM)
Manage content and
applications
E-mail was the killer app
of the past. Today people have
dozens of apps to manage
and lots of content to access.
Overcome hardware
management limitations
Management capabilities are
mandated by operating system
(OS) vendors, limiting
enterprise ability to manage
devices.
Drive cost
containment
Telecommunications
expense management and
BYOD cost containment are
key, along with multidevice
support and cloud
computing.
Maintain flexibility
and agility
There’s a need to better
integrate application
experience and management
experience, along with a need
to support multiple mobile
architectures for each device.
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 8
Advanced EMM is multichannel
Data richness
Access
Customized
Multidevice
Security
Legacy systems
Cost
BYOD
Network demands
Speed
Federation
Mobile-optimized
Voice Web browsing Messaging
and PIM
Content
sync
Multimedia/
video
Enterprise and
consumer apps
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 9
SAP Afaria in the cloud: strategy
Increasing value
SAP Afaria, cloud edition SAP Afaria as managed service
SaaS-based full mobile device
management solution with
integration with SAP
BusinessObjects BI solutions
Operational aspects, from security
to upgrades to disaster recovery
handled automatically
Low price of €1/$1.11 per device
per month
SAP offering on Amazon Web
Services
Based on SAP Afaria as SaaS
Fully managed service offering
Driven by partners, value-added
services such as mobile app dev
Partner cloud infrastructure,
flexibility
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 10
Partner spotlight Tangoe telecom expense management
Asset management
Procure mobile devices and services
Leverage catalog and online portal
Inventory devices, OSs, and services
Expense management
Audit, optimize, allocate invoices
Manage disputes, pay invoices
Mobile device management
Device profile management
Application deployment
Real-time expense management
Eliminate international roaming, other overages
Device tracking and geo-fencing
24x7 help desk services
Global access to device information
10 languages and over 200 agents
Faster problem resolution time, fewer calls
Tangoe
managed
mobility
services
Telecomdept.
Financedept.
IT executives
End users
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 11
Partner spotlight Tangoe telecom expense management
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 12
Scalability case study HP Global IT
Device-agnostic strategy leveraging
Microsoft Exchange ActiveSync
Utilization of SAP Afaria to manage
130,000 mobile devices (and growing!)
Minimal infrastructure footprint to
accommodate volume
Key features enabled
Ongoing mobility strategy
Lessons learned Bert Quarfordt
Director, Device Management End
User Solutions, Global IT
Hewlett-Packard Company
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Thank you
Bert Quarfordt
Director, Device Management
End User Solutions, Global IT
Hewlett-Packard Company
William Clark
Global Vice President, Mobile
Strategy
SAP
Julie Palen
SVP Business Development
Tangoe
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 14
Trends impacting how mobile devices are managed
Cloud-based enterprise mobility services gaining momentum
Device ownership and use models changing
Mobile first and mobile only increasingly common
Increasing quantity of information to and from mobile devices 1100101 1011010 0100101
Ever-changing privacy requirements
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 15
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