manage expectations, par badr ndour - icompetences hcm2012
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8/2/2019 Manage Expectations, par Badr Ndour - iCompetences HCM2012
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HVZHOT@TKAI_N@I@LHNHIT
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B`dr Idaxr
b`dr)idaxrJln`kc)oan
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0) \f{ N`i`lkil Hvzhot`tkais ks knzart`it1
2) Xidhrst`id –hvzhot`tkais„
?) Kdhitke{ tfh s{nztans
4) Chssais ch`rihd
2
Abmhotkuhs
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_a Fa| `baxt sanh u`o`tkais‥
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u‡ Aih ae tfh nast bh`xtkexc zc̀ ohs ae tfh |arcd |ktf larlhaxsnaxit`kis ockees `id lrhhihr{
u‡\ktf kt‛s e`naxs# {ht uhr{ i`rra| ra`ds# kt aeehrs ` xikpxhoanbki`tkai ae of`cchilh# `duhitxrh d`ilhr `id hvokthnhit
u‡ Bho`nh ` zazxc`r dhstki`tkai ear taxrksts st`rtkil 0;;:
u‡ Naxit`ki Bkghrs# hitfxsk`sts# ki z`rtkoxc`r f`uh n`dh kt `
e`uarkth dhstki`tkai ear hvfkc`r t̀kil da|ifkcc bkgkil
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@rh {ax stkcc oankil |ktf nh1
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Nast ae {ax |axcd f`uh bhhi s`tksekhd |ktf tfks
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Xichss {ax `rh narh ckgh tfks‥)
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Tfh i`nh ae tfh l`nh ks=
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u‡Ki {axr st`ghfacdhr,s nkid# s`tkse`otkai ks fa| ocash {ax f`uhoanh ta tfhkr hvzhot`tkais &|f`t tfh{ f`uh ki tfhkr nkid+) IAT
fa| ocash {ax |hrh ta tfh |ardkil ae tfh oaitr`ot ar tfh soazh ae
|arg ar huhi tfh zhrearn`ioh orkthrk`# bxt ta tfhkr hvzhot`tkais) Ktn`{ iat huhi bh tfh `otx`c rhsxcts ae tfh zramhot bxt tfh zraohss|ktf |fkof {ax `rrkuh tfhrh)
u‡Hvzhot`tkais `rh ` ukskai ae ` extxrh st`th ar `otkai# xsx`cc{xist`thd bxt |fkof `rh tfh zrkn`r{ nh`sxrh ae {axr sxoohss
02
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§ Ia N`tthr |f`t K da‥n{ bassockhit ks iat
s`tksekhd ·
§ N{ Bassockhit dahsi‛t gia| |f`t fh |`its‥ ·
§ N{ Bassockhit ks `sgkil ear krrh`ckstko tfkils‥) ·
Bh @chrt ta tfh s{nztans
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Hnzca{hhs `id BxskihssHvhoxtkuhs `rh eran dkeehrhit
|arcds!
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Da hnzca{hhs gia|=
u‡\f`t ghhzs taz n`i`lhnhit&_t`ghfacdhrs xz `t iklft1+
u‡ Gh{ zacktko`c of`cchilhs1
u‡ N`mar ih| Bxskihss
kiktk`tkuhs1
Da Bxskihss Hvhoxtkuhsgia|=
u‡Tfh oanzchvktkhs ae orh`tkil `ih| o`z`bkckt{ ar rh`ck}h `
zramhot1
u‡ \fkof s{sthns `rh nast
str`thlko `id |fkof eh`txrhs
`rh rh`cc{ bhkil xshd1u‡ \f`t Thofiacal{ ks dakil ta
hi`bch ih| _hrukoh kiktk`tkuhs1
08
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u‡ Taa aethi# tfh `is|hr ks IA!
u‡ Tfh rhsxct ae tfks nksoannxiko`tkai ki
dksoaiihothd arl`ik}`tkais ks tf`t bxskihss
hvhoxtkuhs `rh dkss`tksekhd arl`ik}`tkais
hnzca{hhs `rh dhnar`ck}hd
05
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Zrab`bkckt{ U`cxh
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RHTXRI AI HVZHRKHIOH
IH\ THCHOAN AZHR@TAR C@XIOF
0;
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2:
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u‡ Ih| ta tfh Arl`ik}`tkai
u‡ Ihuhr daih tfks t{zh ae
zralr`n bhearh
u‡ Taa Hitfxsk`stko
u‡ Uhr{ Hvzhrkhiohd ZramhotN`i`lhr
u‡ 08 [h`rs Hvzhrkhioh |ktfki tfh
Thchoa Uhidar u‡ Taa rhcxot`it
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Xidmxstkekhd hitfaxsk`sn gkccs tfhu`cxh
U>:
Taa nxof rhcxot`ioh gkccs tfhzrab`bkckt{ &Fazh+
Z>:
24
H>:
V VOrhdkbkckt{ Oanzchvkt{
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\rail U`cxh Dhekiktkai!
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Nast knzart`it `szhot ae hvzhot`tkai n`i`lhnhitki zralr`ns ks ta dhuhcaz `i `ooxr`th
xidhrst`idkil ae |f`t gh{ st`ghfacdhrs rh`cc{|`it=
•‡ _hrukoh Dhckuhr{ Rhsxcts &Bxskihss axtoanh+
•‡ Zhrsai`cZacktko`c @lhid`s
25
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•‡ Bxskihss @lhid`= Fa| ta n`gh {ax narh zraekt`bch
•‡ Zacktko`c @lhid`= Fa| ta n`gh {ax caag lrh`t ki {axr D.D`{
•‡ Zhrsai`c @lhid`= Fa| ta n`gh {ax bh`t {axr rku`cs
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u‡ Xsh _aok`c Zraae= Zhazch Caag ta Ohrt`ki Atfhrs ta bxkcd tfhkr hvzhot`tkais &Zhazch Rhszaid ta Hvzhrkhiohs# _tarkhs# `id Nht`zfars+
u‡ N`gh tfh Rklft Oaiihotkais= Rh`c Hvzhot`tkais `rh xist`thd# kiearn`c
u‡ Hst`bcksf Orhdkbkckt{—Zhazch \`it ta \arg |ktf Trxst|artf{ Hvzhrts
u‡ Lkuh Ekrst—Zhazch I`txr`cc{ Rhokzrao`th Lhixkih _xzzart
u‡ Eacca| Xz—Zhazch @rh Oanearthd b{ Oaisksthio{
u‡ _fa| U`cxh—Zhazch Pxkogc{ Dhthrnkih \fhtfhr _anhtfkil Ks Fhczexc
u‡ _knzcke{ Huhr{tfkil—Zhazch Dhckbhr`th ai tfh Lhihr`c `id @ot ai tfh
_zhokeko
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_anh Chssais ch`rihd‥
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TF@IG [AX!