MALAYSIA B2C E-COMMERCE MARKET 2018 PUBLICATION DATE: APRIL 2018

PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-5 TABLE OF CONTENTS I PAGE 6 REPORT-SPECIFIC SAMPLE

CHARTS I PAGE 7 METHODOLOGY I PAGE 8 RELATED REPORTS I PAGE 9 CLIENTS I PAGE 10-11 FREQUENTLY ASKED QUESTIONS I

PAGE 12 ORDER FORM I PAGE 13 TERMS AND CONDITIONS

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Malaysia B2C E-Commerce Market 2018

Report

B2C E-Commerce

N/A

Malaysia

English

PDF & PowerPoint

66

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QUESTIONS

ANSWERED

IN THIS REPORT

What are the projections for B2C E-Commerce growth rate in Malaysia for 2018 and 2019?

What are the main growth drivers of online retail sales in this country?

How does online shopper penetration vary across the different regions in Malaysia?

Which payment and delivery methods are preferred by Malaysia’s online shoppers?

Which B2C E-Commerce websites are the most popular among digital consumers in Malaysia?

SECONDARY MARKET

RESEARCH

Our reports are exclusively based on secondary market research. Our researchers derive

information and data from a variety of reliable published sources and compile the data into

understandable and easy-to-use formats.

ADVANTAGES Maximum Objectivity

Reliable Sources

Up-To-Date Analysis

Boardroom-Ready PowerPoint Presentations

Guidance For Strategic Company Decisions

MALAYSIA B2C E-COMMERCE MARKET 2018

MALAYSIA’S B2C E-COMMERCE SALES TO MAINTAIN RAPID GROWTH RATES

Malaysian consumers are among the most connected in Southeast Asia, with Internet

penetration reaching new heights in 2017 and ranking second in the region after Singapore.

The share of Internet users placing orders via E-Commerce websites also increased,

although a significant discrepancy exists between the two main cities and other regions,

according to statistics cited in the yStats.com report. By 2022, Malaysia is expected to see

more growth in number of online shoppers and also in their average E-Commerce

spending.

M-Commerce is one of the growth drivers of online retail sales in Malaysia. With most

of Internet users going online via smartphone, mobile traffic accounted for nearly three-

quarters of all web traffic to E-Commerce sites in mid-2017. The yStats.com report also

shows that clothing and footwear was the top online shopping category in Malaysia in 2017,

and bank transfer was the preferred payment method. Furthermore, three-quarters of

digital shoppers in Malaysia buy exclusively from sellers with local operations, while one-

quarter of shoppers also place orders on cross-border E-Commerce platforms.

The leading competitors in Malaysia’s B2C E-Commerce are regional players Lazada,

11Street, Shopee and Zalora. These four platforms ranked the highest by website traffic in

early 2018. Competition between these market leaders is intensifying as online retail sales

in Malaysia continue to expand, with projections of above +20% growth rates in both 2018

and 2019, according to forecasts cited by yStats.com.

MALAYSIA B2C E-COMMERCE MARKET 2018

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MANAGEMENT SUMMARY

OVERVIEW & INTERNATIONAL COMPARISONS

B2C E-Commerce Market Overview and International Comparisons, April 2018

Ranking of Selected Countries in Southeast Asia by Estimated B2C E-Commerce Sales, incl. Indonesia, Malaysia,

Philippines, Singapore, Thailand, Vietnam, 2017e & 2021f

Retail E-Commerce Sales, by Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, in USD billion, 2016 &

2021f, and CAGR, in %, 2016-2021f

Selected Socio-Economic Characteristics, incl. Population, in thousands, GDP, in USD million, Y-o-Y Change in GDP, in

%, GDP per Capita, in USD, and GDP per Capita PPP, in International Dollars, by Indonesia, Malaysia, Philippines,

Singapore, Thailand, Vietnam, 2016

Internet Penetration, in % of Individuals, by Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, 2015 &

2016

Internet Penetration, in % of Individuals, by Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, 2017 &

2022f

Breakdown of Digital Consumers in Six Southeast Asian Markets by Country, in %, by Indonesia, Malaysia, Philippines,

Singapore, Thailand, Vietnam, 2017

Year-on-Year Growth Rate in Number of Digital Consumers, in %, by Indonesia, Malaysia, Philippines, Singapore,

Thailand, Vietnam, 2017

Annual Online Spending per Online Shopper, in USD, by Indonesia, Malaysia, Philippines, Singapore, Thailand,

Vietnam, 2017 & 2022f

Online Activities Performed via Computer at Least Weekly, in % of Internet Users, by Indonesia, Malaysia, Philippines,

Singapore, Thailand and Vietnam, 2017

Online Activities Performed via Smartphone at Least Weekly, in % of Internet Users, by Indonesia, Malaysia,

Philippines, Singapore, Thailand and Vietnam, 2017

Share of Internet Users Accessing the Internet via Smartphone, in %, by Indonesia, Malaysia, Philippines, Singapore,

Thailand and Vietnam, 2017

Mobile Share of Traffic to E-Commerce Sites, in %, by Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam,

June 2017

Average E-Commerce Order Value, in USD, by Mobile, Desktop and Total, by Indonesia, Malaysia, Philippines,

Singapore, Thailand, Vietnam, June 2017

TRENDS

Portable Devices Used to Access the Internet, in % of Internet Users, Q2 2017

Devices Used to Access the Internet, in % of Internet Users, 2015 & 2016

Breakdown of Internet Traffic by Device, in %, March 2018

Share of Online Shoppers Who Made Their Most Recent Purchase via Mobile, in % of Online Shoppers, August 2017

Average E-Commerce Order Value, in USD, by Mobile, Desktop and Total, June 2017

Breakdown of Online Shoppers by Local Only, Cross-Border Only and Local and Cross-Border, in %, February 2017

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MALAYSIA B2C E-COMMERCE MARKET 2018

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SALES & SHARES

B2C E-Commerce Sales, in MYR billion, and Year-on-Year Change, in %, 2012 – 2019f

Share of E-Commerce in National GDP, in %, 2015 & 2016

E-Commerce Share of Total Retail Sales, in %, 2016/2017

E-Commerce Share of Total Retail Sales, in %, 2018f Breakdown of E-Commerce Income of Companies by B2B, B2C and B2G, by Sector and Sub-Sector, in MYR million,

2015

USERS & SHOPPERS

Internet Penetration, in % of Individuals, 2013 – 2017

Online Shopper Penetration, in % of Internet Users, 2015 & 2017

Online Shopper Penetration by Region, in % of Internet Users, Q2 2017

Activities Performed Online, incl. “Online Shopping”, in % of Internet Users, February 2017

Online Shopper Penetration, in % of Internet Users, 2015 & 2016

Breakdown of Online Shoppers by Socio-Demographic Characteristics, incl. Gender, Age, Income and Education, in %,

2015 & 2016

Breakdown of Frequency of Shopping Online, in % of Online Shoppers, February 2017

Breakdown of Annual Online Spending in MYR, in % of Online Shoppers, February 2017

Reasons for Not Shopping Online, in % of Internet Users Who Do Not Shop Online, February 2017

Internet Penetration, in % of Individuals, 2017 & 2022f

Online Shoppers Penetration, in % of Internet Users, 2017 & 2022f

Annual Online Spending per Online Shopper, in USD, 2017 & 2022f

PRODUCTS

Product Categories Purchased in E-Commerce, in % of Online Shoppers, Q3 2017

PAYMENT

Payment Methods Used in E-Commerce, in % of Online Shoppers, February 2017

Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, Q3 2017

DELIVERY

Delivery Methods Used for Online Purchases, in % of Online Shoppers, February 2017

Major Concerns of Online Shoppers, in % of Online Shoppers, Q3 2017

PLAYERS

Overview of B2C E-Commerce Players, April 2018

Top 10 Local B2C E-Commerce Websites, by Total Visits, in millions, February 2018

Top 3 Local C2C/P2P E-Commerce Websites, by Total Visits, in millions, February 2018

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MALAYSIA B2C E-COMMERCE MARKET 2018

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MALAYSIA B2C E-COMMERCE MARKET 2018

REPORT-SPECIFIC SAMPLE CHARTS

GENERAL METHODOLOGY OF OUR MARKET REPORTS Secondary Market Research

The reports are compiled based on secondary market research.

Secondary research is information gathered from previously published

sources. Our reports are solely based on information and data acquired

from national and international statistical offices, industry and trade

associations, business reports, business and company databases,

journals, company registries, news portals and many other reliable

sources. By using various sources we ensure maximum objectivity for all

obtained data. As a result, companies gain a precise and unbiased

impression of the market situation.

Cross referencing of data is conducted in order to ensure

validity and reliability.

The source of information and its release date are provided on

every chart. It is possible that the information contained in one chart is

derived from several sources. If this is the case, all sources are mentioned

on the chart.

The reports include mainly data from the last 12 months prior

to the date of report publication. Exact publication dates are mentioned in

every chart.

Definitions

The reports take into account a broad definition of B2C E-

Commerce, which might include mobile commerce. As definitions may

vary among sources, exact definition used by the source (if available) is

included at the bottom of the chart.

Chart Types

Our reports include text charts, pie charts, bar charts, rankings,

line graphs and tables. Every chart contains an Action Title, which

summarizes the main idea/finding of the chart and a Subtitle, which

provides necessary information about the country, the topic, units or

measures of currency, and the applicable time period(s) to which the data

refers. With respect to rankings, it is possible that the summation of all

categories amounts to more than 100%. In this case, multiple answers were

possible, which is noted at the bottom of the chart.

Report Structure

Reports are comprised of the following elements, in the following

order: Cover page, preface, legal notice, methodology, definitions, table of

contents, management summary (summarizing main information

contained in each section of report) and report content (divided into

sections and chapters). When available, we also include forecasts in our

report content. These forecasts are not our own; they are published by

reliable sources. Within Global and Regional reports, we include all major

developed and emerging markets, ranked in order of importance by using

evaluative criteria such as sales figures.

Notes and Currency Values

If available, additional information about the data collection, for

example the time of survey and number of people surveyed, is provided in

the form of a note. In some cases, the note (also) contains additional

information needed to fully understand the contents of the respective data.

When providing information about amounts of money, local

currencies are most often used. When referencing currency values in the

Action Title, the EUR values are also provided in brackets. The conversions

are always made using the average currency exchange rate for the

respective time period. Should the currency figure be in the future, the

average exchange rate of the past 12 months is used.

METHODOLOGY OF OUR MALAYSIA B2C E-COMMERCE MARKET 2018

Report Coverage

This report covers the B2C E-Commerce market in Malaysia. A

broad definition of retail E-Commerce used by some original sources cited

in this report might include both B2C and C2C E-Commerce.

The report contains relevant information about international

comparisons, market trends, B2C E-Commerce sales and shares, Internet

users and shoppers, products, payment methods, delivery and players.

Report Structure

The report starts with an overview of the B2C E-Commerce

market and international comparisons, where the relevant country is

compared to other countries in the region in terms of criteria relevant to

E-Commerce.

Next, the “Trends” section includes an overview of market

trends, such as M-Commerce.

The section “Sales & Shares” covers the development of retail

B2C E-Commerce sales and E-Commerce’s share of total retail sales.

In the “Users & Shoppers” section, information about Internet

penetration and online shoppers is included.

Afterwards, the section “Products” shows the leading product

categories purchased online.

The next section, “Payment”, covers the payment methods most

used by online shoppers.

Furthermore, the “Delivery” section covers information related to

delivery in B2C E-Commerce.

Finally, the “Players” section includes information about the

leading E-Commerce companies, including a ranking of top online shopping

platforms by website visits.

MALAYSIA B2C E-COMMERCE MARKET 2018

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Indonesia B2C E-Commerce Market 2018

Thailand B2C E-Commerce Market 2018

Singapore B2C E-Commerce Market 2018

Asia-Pacific Online Payment Methods: Second Half 2017

Asia-Pacific Cross-Border B2C E-Commerce 2017

Asia-Pacific M-Commerce 2017

Asia-Pacific B2C E-Commerce Market 2017

Southeast Asia B2C E-Commerce Market 2017

March 2018

April 2018

April 2018

February 2018

February 2017

June 2017

June 2017

May 2017

€ 750

€ 750

€ 750

€ 750

€ 1,950

€ 750

€ 3,950

€ 1,950

Global E-Commerce Marketplaces 2018

Global Online Payment Methods: Second Half 2017

Global Mobile Payment Methods: Second Half 2017

Innovation Trends in Global Retail and Payments 2017

Global Digital Gaming 2017

Middle East B2C E-Commerce Market 2018

GCC B2C E-Commerce Market 2018

March 2018

February 2018

February 2018

October 2017

August 2017

January 2018

February 2018

€ 450

€ 1,950

€ 950

€ 950

€ 2,900

€ 1,950

€ 1,450

North America B2C E-Commerce Market 2017

Latin America B2C E-Commerce Market 2017

Europe B2C E-Commerce Market 2017

December 2017

October 2017

July 2017

€ 950

€ 1,950

€ 3,950

Western Europe B2C E-Commerce Market 2017

July 2017 € 2,950

Top 5 Country B2C E-Commerce Country Sales Forecasts: 2017 to 2021 December 2017

€ 1,950

UPCOMING RELATED REPORTS

REPORT PUBLICATION

DATE

PRICE*

Vietnam B2C E-Commerce Market 2018

Philippines B2C E-Commerce Market 2018

Southeast Asia B2C E-Commerce Market 2018

April 2018

April 2018

May 2018

€ 750

€ 750

€ 1,950

MALAYSIA B2C E-COMMERCE MARKET 2018

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