Registered Office: Cavendish 249, Cavendish Street, Ashton-under-Lyne OL6 7ATtel 0161 331 2000 fax 0161 331 2001

www.newcharter.co.ukRegistered in England and Wales No. 3807262

Making Your Payments to New Charter Housing Trust

You can make payments to us using any of thefollowing:

your Housing Payment swipe card atany Post Office, Paypoint or Payzoneoutlet

Find the Paypoint outlets in your areawww.paypoint.co.uk www.payzone.co.ukor call the Payments Advice Line 0161 331 2224 and staff will be happy toadvise you of your nearest payment outlet

By Standing OrderBy Direct debitBy using the Internet at www.newcharter.co.ukBy telephoning 0161 331 2224 and paying by debit or credit cardBy cheque at any New Charter shopBy cheque through the postBy Transcash at any Post OfficeBy Co-op bank paying-in slipBy Deductions from your salary/wage if you work for NewCharter Housing Trust Group or Tameside MBCTo your Rent Collector, please contact 0161 331 2224 for detailsof collectionsHousing Benefit

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New Charter Housing Trust and AKSA Housing have a wide rangeof methods to pay your rent or other payments.

Rent payments are due weekly unless specific arrangements havebeen made.

All other payments are due in accordance with your invoice.

INK/10/07 ©New Charter Housing Trust Group 2007

Using the Card

At or or or outlets

1. Hand the card and payment to the cashier stating how much youwish to pay.Please note Paypoint and Payzone outlets will only accept cash.

2. You should have a separate swipe card for each individualaccount you have with us e.g. a card for Rent, a card for GarageRent. Please make sure you hand over the correct card with thecorrect payment.

3. You will receive a till-type receipt.

Please keep your receipts as they are your only proof of payment.For rent payers, an account statement will be sent quarterly tocheck against your receipts.

Standing Orders

You control this Payments are made directly from your bank accountPayments must be made in advanceYou have the choice of whether to pay weekly or monthlyForms are available by calling 0161 331 2224 or call into one ofour town centre shops.Any changes to your standing order need to be arranged byyourself - this is particularly important at rent review time

Types of Payments

There are many types of charges that we collect, they include:

Rents for your homeGarage rentsHome contents insurance premiumPrevious tenancy arrearsOverpaid Housing Benefit Court costsRechargeable RepairsLeaseholder Service ChargeGarage plot rents, garden plot rents, ground rentsShop Rents

What you need to do to make a payment

The Housing Payment Swipe Card

This card allows customers to pay at any outlets which display thefollowing sign:

or or

If you lose your card you can contact us or go towww.newcharter.co.uk to request a card yourself. Your new cardwill be with you within 7 working days.

Online Payments:

You can pay your rent, garage rent or sundry account onlinethrough BillPay which is a service provided by Alliance & Leicester.

We have provided the service in conjunction with Alliance &Leicester Commercial Bank to offer a free service to pay bills 24 hours a day, 7 days a week.

The BillPay service allows payment by Debit and Credit Cards.

If you are using the service for the first time you will have toregister your details and have the bills you wish to pay to hand, as you will require the payment reference numbers.

You can also view the payment requests thatyou have made on-line over theprevious 12 months. Full details ofhow to use the BillPay service canbe found on the New Charterwebsite www.newcharter.co.uk

You can pay your rent by direct debit on the 15th or 22nd of each month

Why Pay by Direct Debit

An easy and convenient payment methodPayments are made on timeHelps you to budget and organise your financesGuaranteed refund in the event of an errorYou will not need to contact your bank when your rent is changedWe will notify you of any changes to your Direct Debit

To set up a Direct Debit with us you must make sure you havesufficient funds in your bank account when your payment is due. It is sensible to check your bank statementregularly to ensure that your Direct Debitis going out as instructed.

Please call the Payments Advice line on0161 331 2224 for a mandate to completeor download one from the New Charterwebsite.

We will contact you within 14 days of receiving your completedmandate.

Debit or Credit Card Payments

Call 0161 331 2224 to make your payment during office hours onlyAlternatively call into your local New Charter Shop or AKSAOffice with your card who will call the ‘Payments Line’ on yourbehalfA receipt will be returned to youYour account will be credited within 1 working day

Payments by Cheque

Make cheques payable to ‘New Charter Housing Trust Group’ ifyou are a New Charter tenant or ‘Aksa Housing Association Ltd’if you are a AKSA tenant and write your name, address andpayment reference on the reverseHand in your cheque at your local New Charter Shop or AKSAOffice, you will be given a receiptOr post your cheque to New Charter Housing Trust Group,

Income SectionCavendish 249Cavendish StreetAshton Under LyneOL6 7AT

A receipt will be returned to you.Post dated cheques WILL NOT be accepted

Transcash

You can make your payment at any Post Office via ‘Transcash’. Thecounter clerk will help you to complete the payment slip, you willneed to quote New Charter account number 226 3440 and yourindividual payment reference.The Post Office charges a fee of about £1.50 for this service.

Co-op Payment Slip

New Charter Shop in Ashton will provide you with a payment slipfor you to take cash or cheque to the Co-operative Bank, 1 MarketPlace Ashton-under-Lyne.There is no charge for this service

Deductions from your Salary/Wage

If you work for New Charter Housing Trust Group or TamesideMBC, you can have deductions made from your salary/wage tomake your New Charter payment, please contact 0161 331 2224 (New Charter/AKSA Employees) or Tameside MBC Payroll Section(TMBC Employees) for details.

Useful addresses and contact numbers:

Payments Advice Line 0161 331 2224Money Advice Teams Current Rent Arrears 0161 331 2215

Other Debts 0161 331 2051New Charter Main Switchboard 0161 331 2000AKSA Housing 0161 620 2992New Charter’s websitewww.newcharter.co.uk

New Charter Shops:2 Henrietta Street, Ashton Under Lyne9 Albert Street, Denton12 Clarendon Street, Hyde63 Grosvenor Street, Stalybridge

Tameside Council 0161 342 8355www.tameside.gov.ukManchester City Council 0161 234 5000www.manchester.gov.ukOldham Council 0161 770 3000www.oldham.gov.ukBury Council 0161 253 5000www.bury.gov.ukMoney Information Network Tameside (MiNT)www.mintameside.org.ukDepartment for Work and Pensions 0800 88 22 00

Housing Benefit

Housing Benefit is a government scheme to help you pay for yourrent. The following website will advise you how you might be ableto get help to pay your rent www.tameside.gov.ukAlternatively, you can contact your local Council or the Departmentfor Work & Pensions for help and advice – the telephone numbersare listed at the end of this leaflet.

We understand that sometimes managing money can be difficult. It’sreally important that you let us know if you are having problemsor you need help and advice with paying your rent or other bills.

Help is available but it’s up to you to make sure you tell us assoon as you start to find you are having difficulty. We can helpdirect you to the right people to help you through a bad time.

“Please get in touchand not in debt”

If you have access to the internet, the Money Information NetworkTameside website may offer invaluable advice. You can log on atwww.mintameside.org.uk