making work feel like playing a game - tedx poly 10/22/12
TRANSCRIPT
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The Challenge in Retail
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from Employee of the Month
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Games vs Work
Games Work
Engaging
Team / Collaboration
Quick Feedback / Status
Fail Forward
Path to Advancement
Objective Measures
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Mashup of Games & Work
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LevelsPro™
Applying game mechanics to make work more engaging– Short term, achievable,
progressively challenging goals– Integrated with enterprise systems– Points, awards, social recognition
Making work feel like playing a game
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Rosa can see her status at a glance
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… & see what she needs to do
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Rosa can see her awards
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Rosa’s manager can track the team
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Hey dude, what level are you at?
Just got to Level 4 Captain of the Cashier Crew.
Awesome! What award did you get
for that level?
Got an extra 20% off employee
discount.
Guess what the next level
reward is – 1st choice on shifts
for a month!
Sweet. How’d you move through the Levels so fast?
I was doing ok until I hit the
Customer Likes challenge. The team lead saw I wasn’t getting it. So she gave me some tips
and it worked.
Dude, I’m only 2 weeks away
from having the best shifts in the
house!
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+
Making work feel like playing a game
= Customer Service
Turnover
Productivity
Mashup of Games and Work