making ux happen: a uxpa workshop
Post on 18-Oct-2014
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Whether working client or agency side, all UX practitioners will have their share of project stories – good, bad and ugly. It’s normal to spend more time sharing stories of success and to quickly move past the often painful and unrewarding experiences of having great advice fail to engage and direct change. It is easy to blame an organisation’s failure to do the right thing on the organisation but if UX practitioners genuinely want to be agents for change we must be doing what it takes to make change happen. We may require new skills, techniques, attitudes and ways of engaging to increase the impact of our work. In our January event, we’re looking to share and learn through a workshop format – participants will be expected to share their experience and views which we’ll discuss and collate. Tim Loo, Jason Mesut and Markus Smet will facilitate and share their expertise & perspectives from the frontline of working with some of the world’s leading companies in creating user centred business change.TRANSCRIPT
Making UX HappenJanuary 2013
@UXPAUK #makinguxhappen
Tonight’s event is sponsored by
Thanks to our hosts
Making UX HappenA workshop
Tim Loo Strategy Director, FoolproofJason Mesut Head of User Experience, RMA Consulting
Markus Smet VP Products, Spreadshirt
Introducing the panel
Markus Smet@behumanshaped
Jason Mesut@jasonmesut
Tim Loo@timothyloo
@UXPAUK #makinguxhappen
We love to talk about this...
But we probably don’t talk enough about...
href="http://www.flickr.com/photos/8078381@N03/2827005993/">pareeerica</a>
It is easy to blame an organisation’s failure to do the right thing with regard to the user experience on the organisation
If UX practitioners genuinely want to be agents for change, we must be doing what it takes to make change happen.
Thanks for your top 3 barriers to making UX happen.
Here’s what you told us...
Source: Making UX Happen survey of top 3 barriers (94 respondents)
Photo Credit: http://www.flickr.com/photos/76029035@N02/6829415429
BUSINESS UX ADVISOR
Photo Credit: http://www.flickr.com/photos/37891053@N03/3909773517
BUSINESS UX ADVISORTHE PROJECT
Politics & organisational
silos
Client doesn't measure
or understand the value of UX
Ineffectivecommunication
& persuasion
Lowstakeholder engagement
in UX
Lack of commitment
to UX
Lack of budget
Driven by technology
and constraints
Consultant & agencyattitudes
Lack of senior-level
client sponsor for UX
Client doesn't understand
UX processes
Inertia and resistance to
change
Lack of time
Lack of resources
Client lack of vision, strategy
and business-case
Lack of consultant
skills & experience
Source: Making UX Happen survey of top 3 barriers (94 respondents)
Tonight we’re looking to share, learn and align around the required new skills, techniques, attitudes and ways of engaging to increase the impact of our work.
The Chatham House RuleWhen a meeting, or part thereof, is held under the Chatham House Rule, participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed.
Photo Credit: http://www.flickr.com/photos/37891053@N03/3909773517
Join your team
Team Markus@behumanshaped
Team Jason@jasonmesut
Team Tim@timothyloo
@UXPAUK #makinguxhappen
In your teams
• Think about, capture and discuss (20 minutes)– What are root causes?• The context for organisations• The context for stakeholders• The context for UX companies & practitioners
@UXPAUK #makinguxhappen
Breaking into mini groups
• What can we do? (20 minutes)– What can we do to address root causes and raise our
impact and effectiveness thinking about: • practitioner level• consultancy level• industry level
• Mini groups present back & discuss (20 minutes)
@UXPAUK #makinguxhappen
Next steps
• We’ll take this stuff away and summarise our conclusions
• We’ll publish this on SlideShare and the UXPAUK website
@UXPAUK #makinguxhappen
Reconvene for open Q&A session
@UXPAUK #makinguxhappen
Thanks once again to
...and our kind hosts
@UXPAUK #makinguxhappen