RES Powerpoint Template*
At this moment we provide persistent personalization with the tools that are available in the market. Technologies like roaming profiles, GPO and GPP together with scripts at login at application start, make it difficult to create this persistent personalization. It is complex, not flexible and future ready.
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Efficiency (security & costs)
If we look at how IT today tries to manage technology, we see that from an end user perspective (let’s think of it as an “IT consumer” perspective), productivity is very important. IT simply exists because it enables us to do more work more rapidly, and it enables us to collaborate in a much more effective way.
On the other hand, we have the IT organization which is very often perceived as a cost center (that is, an organization that costs the business money and does not deliver value in an easily measured way). From an IT perspective, efficiency and security are important drivers: but focusing on them can really hold back innovation, and it takes the focus away from the IT consumer’s actual user experience and needs. Again this leads to “Shadow IT,” which in turn subjects the business to serious risks of data security and compliance breaches.
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IT Organization
End Users
Windows Desktop
(Optional: Use a metaphor, such as the Starbucks experience, to tell this story. Do research on your prospect so this can be made directly relevant to them)
When we begin to think of IT as a Service, we stop looking at things from a technology standpoint, and instead look at the services that IT consumers actually expect – and at how they get these services today. Traditionally when an IT consumer needs something, he or she will probably call the service desk and request a service. (For example: MS Visio or change of mobile phone number in his or her signature block; pick an example or two that you are comfortable with explaining.) To deliver this standard service, IT needs to do a lot of stuff. They need to check whether they have enough licenses available to the IT consumer; they have to check whether this consumer is actually allowed to get this service, and who needs to approve them for it; and finally they need to perform a technical change in the infrastructure to make this happen (e.g., install the app on the consumer’s laptop, or add the consumer to an AD group to get access to a streamed app).
Finally the service desk will call or email the user with the message that he or she has to reboot their Windows machine to make the new service available on their desktop.
Now this is a traditional approach and it costs a lot of money to execute; especially where changes are made by IT professionals to the IT environment. Those are actually operational changes that are often still performed by 2nd or 3rd line personnel. And those skilled resources are really expensive – really too expensive to be focused on repetitive operational tasks.
But even requesting the services themselves is a long process. Even if we have a service desk available 24/7, this does not mean that those services are also delivered 24/7; very often we have to wait until the real IT people are available and have time to actually carry out the request.
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“Client virtualization does not replace physical PCs, but instead adds significant infrastructure and costs, creating a hybrid environment of both physical virtual desktops.… traditional datacenter or PC-centric approaches break down.”
- David K Johnson, Forrester, 2012
VDI
App-V
RDS
for Traditional Management
This combination of different working styles and 24/7 access from any device is becoming more and more a challenge. It means that we cannot control technology with traditional IT approaches and traditional ways of thinking about IT. This is also confirmed by Analysts like Gartner and Forrester. (Refer to the actual quote of Forrester on the slide.)
Instead of taking the traditional desktop management approach, it’s time for a change. RES Software believes IT can better achieve control of its mission and destiny by shifting its focus from the traditional desktop to a new vision of IT as a Service that can be delivered to any workspace. If we take this approach, we begin to think about:
Which services we should deliver
At what time
Who qualifies for them
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95% of Organizations allow employee owned devices
40% Employees cite “Device Choice” as an important benefit
44% Knowledge Workers who commute > 1 Day a week
$600 Average Premium Cisco Employees were willing to pay for their own device
$2500 Amount Telecommuting Saves per employee Annually
$300-$1300 Estimated benefit from “The Everywhere Employee”
Devices
Context Aware Security and Services
Device + Location + User + Time + Configuration = Access
Flexibility and Access = Success = Productivity
Not Everything should access All Things
When IT says No = Users “Self Help IT”
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At this moment we provide persistent personalization with the tools that are available in the market. Technologies like roaming profiles, GPO and GPP together with scripts at login at application start, make it difficult to create this persistent personalization. It is complex, not flexible and future ready.
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Security isolation
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Corruption as users switch between V1 and V2 Profiles
Portability of important settings across multiple servers
Lack of awareness of connecting device and appropriate settings
Merging of Consumer apps with published secure environment
Data Synchronization from Corporate Desktop / Laptop to shared hosted environment and even to consumer devices
Disk bloat due to user uniqueness X # of users
Conflicting configurations of an application
Multiple Master Templates to accommodate different user types
License tracking and compliance
Administrative rights
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- Ben Gray, Forrester
Lightweight, easy to deploy, agentless with no backend configuration. Zero footprint capabilities.
The first step in desktop transformation initiatives:
App Virtualization Readiness
Citrix XenApp and other TS Rollouts
VDI Deployments
RES Worspace Manager
Service Orchestration
If you start today, you will be able to deliver IT as a Service, and be ready to run IT as a Service in your datacenters tomorrow and out of the cloud in the future.
RES offers great products that will help you reach even beyond your goals today and tomorrow. We offer our help and expertise – and our superior customer services – to find out what we can do for you today to ease your greatest pains, and help you optimize towards the future.
(Tell something about the products…..)
And we don’t do this alone either. We work together with all the partners that really matter in this technology ecosystem. We have certified our products to work with products from our vendors. We are a Citrix Ready leadership partner; a Gold Independent Software Vendor with Microsoft; and are VMware Ready. These partnerships make it possible for us to have access to development programs and to make sure that our products are up to date with the newest versions of technology from those partners.
Now it’s time for questions….
 
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Headquarters: Amsterdam (Netherlands) Philadelphia (US)
Global Offices: London (UK), Oslo (Norway), Paris (France), Munich (Germany) and 5 locations in the US Boston, Austin, Chicago, San Francisco, Philadelphia (CLEAN UP)
Products: RES Baseline Desktop Analyzer, RES Workspace Manager, RES Virtual Desktop Extender, RES Automation Manager, RES HyperDrive
Innovation: 10 Patents and RES Labs
Customer Base: over 2,500 customers and 3,500 deployments in 27 countries, with annual renewals at more than 95%
Key Partnerships
Selected Customers
(optional slide) Highlights about our company; used based on audience
RES Software was founded in 1999. We are around for a while and we started off in the Citrix Terminal Server space. 12 years later, we have offices all around the world. One of the founders is still active in the company as CTO.
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