MAKING PLACE BASED AGREEMENTS WORK:LEADERSHIP SOLUTIONS

Kent Executive Leadership Programme 2010-11

Corporate

Political Across Boundaries

The Executive Leaders Programme – 2030“Developing Sustainable Leadership”

Leading in the

Matrix

Leading in a crisis

Lead

ing

in a

confi

ned

spac

eLead

ing b

eyond

bou

ndaries

Lead

ing

in a

Shrin

king

wor

ld

What we aim to cover

Background and context Challenges and Barriers Analysis of findings Focus on leadership Conclusions and Recommendations

Why place based agreements?

Localism, localism, localism……“ It’s not my job to sit behind my desk like some sort

of puppet master, pulling at the strings, taking all the decisions….so instead of red tape and regulation, instead of instructions and inspection, we’re giving councils what they’ve wanted to decades. Freedom. Power. Responsibility”

Eric Pickles, Secretary of State for Communities and Local Government” 13th October 2010

Our changing landscapeOur changing landscape

financial changesfinancial changes service user service user

expectationsexpectations policy changespolicy changes institutional changesinstitutional changes

Kent Ambitions

• To help the Kent economy to grow

• To tackle disadvantage

• To put the citizen in control

State Current Mapping: SIPOC (1)Stakeholder Inputs Processes Outputs Customer/ Client

CAB

13 Districts Inc

Medway

Voluntary Orgs

Women’s Support Services

Maid / Med /T. Malling / Swale

12 One Stop

Shops

Assessment of need

Point of Contact Variable hourly

Skills ?

FundingIDVA?

Coordinator Services

Developing Services

Varying Skills

All VaryProfessionals

only

Info Sharing

College Info

Independent Specialist

Skills

Fund IDVA?

Police Intel/Data Skills?Funding Provider

Info Sharing

Sign posting

referrals prosecution

Safety planning

victim

children partners

offender

Some provide free legal advice Make

referrals to refuge

Financial advice

Sign posting

Developing services for

victims

prevention referrals

Safety plan

Sign posting

DiverseSpecialismIndependent Services

Skills? IDVA?

DA SkillsEntry Point

Multi Agency

Voluntary

Voluntary

Voluntary

Voluntary

Voluntary

Police

Multi Agency staffed groups

Legal Aid Entitlement Assessment

Interview

FundingGeneration

Raising

Inform & Influence

Professional advanceRaising awareness

Web sites dissemination

Individual & group support

counselling

AdvocacyTheraputic

support

Risk Assessment

Advocacy

BME IDVA

Service

Support Planning

Support Planning

Risk Assessment

Tasking & Coordination

Sign posting

Safe/supervised

contact

Housing options

Legal advice

Referral IDVA

MAPPA

Floating support

Record crimes

Sign posting

Response Arrest Investigation

DASH risk Assessment

MARAC MAPPA

Witness care

offenders

General

Victim Steps

removed

victims

Agencies concerned

Victims & children

children

Any victim

The Landscape – example Domestic

Abuse State Current Mapping: SIPOC (2)Stakeholder Inputs Processes Outputs Customer/ Client

KCC/Medway

Funding

Health

CPS/CourtsInformation

Provider pre-trial

Joint funding IDVA

Skills Prosecution

Family courts

Sentencing victim

partners

offenders

Probation Information sharing

SkillsFunding provider

Education

Housing

ProbationCourt/C

PSKCC/M

edH

ealthEducation

Housing

Social Services

SocialServ

WS Worker

Funding Provider

Info sharing website

Central point of contact

Medical assessment

Info sharing

Skills?

SkillsFunding

for training

FundingInfo

sharing

Skills Info sharing

Info sharing

Skills

Risk Assessment

Victim & offender

interviews

IDAP & WS

Worker

Long Term Offender

Management

Review Evidence

AuthorityCharge

C1 Pathway

Inspection Coordinating

Strategic planning & review

monitoring

Risk Assessment

Medical attention

Counselling Support

Family Conference

Risk assessment

Needs assessment

Safety plans

Joint investigation

Courts / orders

Awareness / Group working

Risk Assessment

CAFCounselling

Risk Assessment

Emergency housing

Advice

Victim Offender

Courts

Safety plans Retreats

Prevention &

awareness

Sign posting

Support

RefugeChildrenscentres

Floating support

Partners/service users

victims

perpetratorsCompliance with service standards

children

ReferralsSign

postingVictim Children

Partners Offenders

Looked after children

Referrals

Support Sign Posting

Prevention

Victims Children

Vulnerable adults Family

PartnersTraining

Referrals

Sign posting Prevention

Support Partners

Children Parents

ReferralsRe-

housing

Victim Offender

Children Partners

Service Provider Function/Activity Location(s) Funded Staff/Roles Voluntary Funded Staff/Roles Total Staff Costs Funding Source Financial Risk/Exposure

Current State *Function *Dedicated staff *Funding matrix

Kent Police

Emergency Response. Crime Investigation. Risk Assessment Management. Victim Support

Kent & Medway

4 MARAC coordinators. 25 FTE domestic violence officers. Part funded county coordination

2 Canterbury. (10 hrs total p/w). 1 S/Kent 6 hrs per month

£ 1,942,549.00 Kent Police Authority. PSA reward grant.

Dependent on central government spending review.

Kent Probation

Offender Management. Victim Support. One to One perpatrator work. Court reports. Risk Assessment & Management.

Kent & Medway

6.57 FT E's (I DAP) 0 £417,000.00 (I DAP)

N.O.M.S. NOMS budget allocation.

KCC - Kent Supporting People - Medway Supporting People

Emergency refuge provision & housing related support. DA floating support (up to 2 yrs)

Kent & Medway

No funded roles for DV. Commissioned roles in other service provider.

0 £2,500,000.00 Funding dispersed across providing agents shown/or details unknown

Supporting people grant.

Dependent on central government spending/budget decisions.

KCC Adult Services

Case work. Care Packages. Independent living.

Kent & Medway

No dedicated staff to DV. Part of core business.

0 KCC core budget Dependent on central government spending/budget decisions.

East Kent Coastal PCT

Case loads. Multi-agency working. Training delivery within health.

Swale, Canterbury, T hanet, Dover, Shepway, Ashford.

6 Health visitors. School nurse. Management team.

? £ 500,000.00 PCT core budget Dependent on central government spending/budget decisions.

KCC Childrens Services

Child protection investigations. Joint investigations (5702 for 2010). CP plans (DV cxases 198 - 2009). CI N plans. NB. No data available consideration under reporting.

Kent & Medway

No dedicated staff to DV. Part of core business.

0 KCC/Medway core budget

Dependent on central government spending/budget decisions.

Womens Support Services

IDVA Service Maidstone, Medway, Swale,Tonbridge & Malling

6 FT E I DVA's. 2 FT E Managers

0 £ 212,036.00 60% charitable grants. 40% commissioned from statutory services.

Funding limited to March 2011.

Rising Sun

IDVA Service. Outreach. Counselling. Children.

Canterbury, Ashford.

1 FT E adolescent worker. 1 Children worker. 1 Outreach worker. I CAHMS DV worker. 1 Surestart DV worker. 1 I DVA. FT E Schools worker. 1 P/T freedom coordinator.

£ 328,600.00 Comic Relief. Lottery. Lloyds T SB. Smiths Charity. EK PCT. KCC. Canterbury LCSP. Canterbury City Council. Ashford LCSP. 4 Acre

Some funding strengths have only 7 months to run.

Oasis

IDVA Service. Outreach. Counselling. Children. Refuge (part funded by supporting people).

T hanet. 1 Child/adolescent worker. 2 I DVA (1 court). 1 Outreach worker manager. 2 Keyworkers - refuge & resettlement. Counseller. Fundraiser (PT). Service user involvement worker/finance & admin (HR)

2 plus 6 trustees £ 330,000.00 National Lottery. CSP Grants. Other charitable funding. East Kent PCT . Kent Police (BCU).

Time limited funding for posts.

Service Provider Function/Activity Location(s) Funded Staff/Roles Voluntary Funded Staff/Roles Total Staff Costs Funding Source Financial Risk/Exposure

Current State *Function *Dedicated staff *Funding matrix

Kent Police

Emergency Response. Crime Investigation. Risk Assessment Management. Victim Support

Kent & Medway

4 MARAC coordinators. 25 FTE domestic violence officers. Part funded county coordination

2 Canterbury. (10 hrs total p/w). 1 S/Kent 6 hrs per month

£ 1,942,549.00 Kent Police Authority. PSA reward grant.

Dependent on central government spending review.

Kent Probation

Offender Management. Victim Support. One to One perpatrator work. Court reports. Risk Assessment & Management.

Kent & Medway

6.57 FT E's (I DAP) 0 £417,000.00 (I DAP)

N.O.M.S. NOMS budget allocation.

KCC - Kent Supporting People - Medway Supporting People

Emergency refuge provision & housing related support. DA floating support (up to 2 yrs)

Kent & Medway

No funded roles for DV. Commissioned roles in other service provider.

0 £2,500,000.00 Funding dispersed across providing agents shown/or details unknown

Supporting people grant.

Dependent on central government spending/budget decisions.

KCC Adult Services

Case work. Care Packages. Independent living.

Kent & Medway

No dedicated staff to DV. Part of core business.

0 KCC core budget Dependent on central government spending/budget decisions.

East Kent Coastal PCT

Case loads. Multi-agency working. Training delivery within health.

Swale, Canterbury, T hanet, Dover, Shepway, Ashford.

6 Health visitors. School nurse. Management team.

? £ 500,000.00 PCT core budget Dependent on central government spending/budget decisions.

KCC Childrens Services

Child protection investigations. Joint investigations (5702 for 2010). CP plans (DV cxases 198 - 2009). CI N plans. NB. No data available consideration under reporting.

Kent & Medway

No dedicated staff to DV. Part of core business.

0 KCC/Medway core budget

Dependent on central government spending/budget decisions.

Womens Support Services

IDVA Service Maidstone, Medway, Swale,Tonbridge & Malling

6 FT E I DVA's. 2 FT E Managers

0 £ 212,036.00 60% charitable grants. 40% commissioned from statutory services.

Funding limited to March 2011.

Rising Sun

IDVA Service. Outreach. Counselling. Children.

Canterbury, Ashford.

1 FT E adolescent worker. 1 Children worker. 1 Outreach worker. I CAHMS DV worker. 1 Surestart DV worker. 1 I DVA. FT E Schools worker. 1 P/T freedom coordinator.

£ 328,600.00 Comic Relief. Lottery. Lloyds T SB. Smiths Charity. EK PCT. KCC. Canterbury LCSP. Canterbury City Council. Ashford LCSP. 4 Acre

Some funding strengths have only 7 months to run.

Oasis

IDVA Service. Outreach. Counselling. Children. Refuge (part funded by supporting people).

T hanet. 1 Child/adolescent worker. 2 I DVA (1 court). 1 Outreach worker manager. 2 Keyworkers - refuge & resettlement. Counseller. Fundraiser (PT). Service user involvement worker/finance & admin (HR)

2 plus 6 trustees £ 330,000.00 National Lottery. CSP Grants. Other charitable funding. East Kent PCT . Kent Police (BCU).

Time limited funding for posts.

Service Provider Function/ Activity Location(s) Funded Staff/ Roles Voluntary Funded Staff/ Roles Total Staff Costs Funding Source Financial Risk/ Exposure

Current State * Function * Dedicated staff * Funding matrix

Kent Advocacy Service

IDVA Service. Dover, Shepway, Medway.

3 I DVA's 0 £ 150,000.00 Commissioned from statutory agencies. Kent Police. Shepway CSP. KCC. GOSE (H/Office).

Funding limited to March 2011.

Refuge

IDVA. Floating support. Refuge. Funded by supporting people.

Maidstone, Dover, Shepway, Medway, Swale, Ashford, Canterbury.

0 ?

NK Womens Aid

IDVA. Outreach. Children. Refuge (funded by supoporting people).

Dartford, Gravesham, Part of Swale.

1 I DVA. 1 P/T outreach. 1 FT E Childrens. Refuge staff

? ? KCC. Home Office. Other various contributors.

Funding limited to J une 2011.

St Giles Trust

Perpatrator programme. Women safety officer.

Kent & Medway - 3 venues around the county.

3 P/T (14hrs) management/admin. (25hrs). Facilitators (25hrs).

0 £ 110,000.00 Kent Probation. CSP funds. DV forum (CFCAS)

To October 2011. To March 2011

Citizens Advice Bureau

IDVA. Advice. Support. Key Skills. Maidstone C+.

Every town operates differently.

Various

DV Forums (Swale)

Improving Services. Education. Phoneline. IDVA service. OSS.

Swale 4 (1 FT , 3 P/T) Coordinator, IDVA, Education, One to One.

£ 100,000.00 LCSP. CSP. Siq lottery. Kent I nnovative fund. Lackelly chase. Other charitable funds.

Funding limited to March 2011.

Local Authority Housing

Santuary schemes. Kent & Medway

1 FT E Maidstone/Ashford specialist housing officer. 1 P/T Swale. 1 FT E Medway.

0 ? Homeless grant. Partner contribution.

Dependent on local government funding grant.

Tunbridge Wells Advocacy Project

Advocacy. Suppor Outreach.

T unbridge Wells.

1 FT E I DVA part time admin.

20 £ 80,000.00 CSP funding. Ends March 2011.

Totals 71.57

Service Provider Function/ Activity Location(s) Funded Staff/ Roles Voluntary Funded Staff/ Roles Total Staff Costs Funding Source Financial Risk/ Exposure

Current State * Function * Dedicated staff * Funding matrix

Kent Advocacy Service

IDVA Service. Dover, Shepway, Medway.

3 I DVA's 0 £ 150,000.00 Commissioned from statutory agencies. Kent Police. Shepway CSP. KCC. GOSE (H/Office).

Funding limited to March 2011.

Refuge

IDVA. Floating support. Refuge. Funded by supporting people.

Maidstone, Dover, Shepway, Medway, Swale, Ashford, Canterbury.

0 ?

NK Womens Aid

IDVA. Outreach. Children. Refuge (funded by supoporting people).

Dartford, Gravesham, Part of Swale.

1 I DVA. 1 P/T outreach. 1 FT E Childrens. Refuge staff

? ? KCC. Home Office. Other various contributors.

Funding limited to J une 2011.

St Giles Trust

Perpatrator programme. Women safety officer.

Kent & Medway - 3 venues around the county.

3 P/T (14hrs) management/admin. (25hrs). Facilitators (25hrs).

0 £ 110,000.00 Kent Probation. CSP funds. DV forum (CFCAS)

To October 2011. To March 2011

Citizens Advice Bureau

IDVA. Advice. Support. Key Skills. Maidstone C+.

Every town operates differently.

Various

DV Forums (Swale)

Improving Services. Education. Phoneline. IDVA service. OSS.

Swale 4 (1 FT , 3 P/T) Coordinator, IDVA, Education, One to One.

£ 100,000.00 LCSP. CSP. Siq lottery. Kent I nnovative fund. Lackelly chase. Other charitable funds.

Funding limited to March 2011.

Local Authority Housing

Santuary schemes. Kent & Medway

1 FT E Maidstone/Ashford specialist housing officer. 1 P/T Swale. 1 FT E Medway.

0 ? Homeless grant. Partner contribution.

Dependent on local government funding grant.

Tunbridge Wells Advocacy Project

Advocacy. Suppor Outreach.

T unbridge Wells.

1 FT E I DVA part time admin.

20 £ 80,000.00 CSP funding. Ends March 2011.

Totals 71.57

Duplicate processesDuplicate processes

Duplicate resourcesDuplicate resources

Complex short term funding arrangementsComplex short term funding arrangements

No strategic picture of the problemNo strategic picture of the problem

Lack of understanding of the victim requirementsLack of understanding of the victim requirements

£m’s could be saved through a co-ordinated £m’s could be saved through a co-ordinated approach with better service to the victimapproach with better service to the victim

The Landscape – example Mental Health

Admissions process….

Present Structure

Cost Effective Place BasedAgreements

Support Services

Integration

Place Based Agreements

Community Safety

Partnerships

LOCALISEDCENTRALISED

COLLABORATION

CO-OPERATION

CONTROL

INTEG

RA

TIO

N

COMBINATION

Place Based PLUS

0

0

100

100

STRENGTH OF SOCIAL CAPABILITY

ACCESS TO POWER & CONTROL

PAROCHIAL CHURCH COUNCIL ROTARY

PARISH COUNCIL

VICARS

GARDENING CLUBS

NEIGHBOURHOOD WATCH

SCHOOL GOVERNORS

DISTRICT COUNCILLORS

MAGISTRATES

KCC BACK BENCHERS

MP’sKCC

COUNCILLORSCABINET MINISTERS

PUBLIC

Social Capability v Power/Control

BIG BIG SOCIETYSOCIETY

ACCESS TO POWER AND CONTROL

1000

0

100

Social Capability v Power/Control

STRENGTH OF SOCIAL CAPABILITY

Challenges to place based approaches

Challenges to place based approachesLack of:

• shared mission • buy in• empowerment and ownership• willingness to give things up (zero sum gain)• trust and confidence

• Too focused on architecture and process not outcomes• Designed from existing architecture• Incremental not radical• Fail to engage all levels of the organisation• Different performance frameworks • Culture• Risk appetite• Change overload

Expanded Horizons: Learning from Abroad

Trust Leadership Scale Focus Be prepared to fail Shared vocabulary

The Solution - Leadership

• Culture

- One Direction• Agreed outcomes • Shared missions• Aligned delivery

- Sovereignty and Governance

Leadership Behaviours: What works elsewhere

Strategy Integrity Leadership space Succession planning

Leadership Behaviours: What Can Work in Kent

Leadership Honesty Integrity Focus Energy Openness Maturity Humility Courage

• Leaders– Visible and accessible– Communication and

language– Resilient– Confident– Energy and commitment– Open to change and

sharing leadership space– Asking the right

questions

‘Leave your ego and preconceived ideas at the door’

Leadership Behaviours: What Can Work in Kent

Strategic leadership is responsible for culture

Effective strategic leaders will build a culture that supports strategy

Organisational culture eats strategy for breakfast

The single most visible factor that distinguishes successful culture change efforts from failed attempts is competent leadership at the top

Leadership Behaviours: Summary

Leadership and followership Leadership and boundaries Leadership and culture Leadership and strategy

The Solution - Leadership

• Culture

- Shared Vision• Agreed outcomes • Shared missions• Aligned delivery

- Sovereignty and Governance

CURRENT STATE

AGENCY

= PROBLEM FAMILIES

Shared vision and sovereignty

COMMUNITY SAFETY PARTNERSHIP MODEL

MORE ALIGNMENT

AND COOPERATION

Shared vision and sovereignty

COST EFFECTIVE PLACE BASED

Shared vision and sovereignty

Conclusions Common and shared direction Joint business change approaches – i.e. Lean True shared resources Developing relationships Outcomes not targets Developing leadership Right culture and not simply structures Make a plan and stick to it

Recommendations – next 6 months

Identify 3 cross-agency areas – task each Ambition Board to conduct a Multi-Agency Lean event – and bring the recommendations re sharing and jointly commissioning services and commitments arising back to the Kent Forum

Multi- agency challenge

Ambition Board

Enterprise Support & Skills

Growing the economy

Problem Families / Access to Services

Tackling Disadvantage

Right to challenge / dev Social Enterprise

Put the citizen in control

Questions?Questions?