making mobility work for government -- practical applications 19 jul 2012

Office of Science and Technology

Making Mobility Work for Government:

Practical Applications

Rick HolgateAssistant Director for Science & Technology / CIO

Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF)@rickholgate


innovative applications of science and technology 2

Inflection Point

19 July 2012

Yesterday Today Tomorrow

Enterprise Platforms

Services & Standards

Closed

OpenMobile Device Shipments

(Mobile) Bandwidth

Cloud Services

Connected People & Things


3SOURCE: AOL Government Mobility Study

On average, how many hours a week do you estimate employees like yourself can recapture or redeploy if fully enabled to work mobilely?

Enabling employees to work on the go will save hoursHalf think that they could recapture or redeploy at least seven hours per week if fully enabled to work mobilely

NoneLess than 1 hour

1-2 hours3-4 hours5-6 hours7-8 hours

9-10 hours11-12 hours

More than 12 hours

0% 5% 10% 15% 20% 25% 30%

1%2%

10%24%

16%15%

11%4%

19%

Average hours recaptured or redeployed per week


4What aspects of mobility do you believe show the greatest potential for cost savings through improved employee productivity?

Cost savings expected through increased productivity

Nearly all think that productivity and cost savings will result from mobile technology making telework easier

Making telework easier

82%

Allowing employees to complete their work in the field

75%

Sharing information and collaborating more effectively

71%

Immediate access to agency data to

facilitate decision making

67%

Ability to respond to emergencies faster

63%

SOURCE: AOL Government Mobility Study


5

IT budget savings also expected by mostWhile nearly one-third are unsure, the plurality expect IT budget savings of 10%-29% annually over time

What do you estimate would be the annual IT budget savings your agency might achieve over time by moving to a mobile strategy that reduces hardware, software licensing and support costs?

Unsure

Less than 5%

5%-9%

10%-19%

20%-29%

30%-39%

40%-49%

50% or more

0% 5% 10% 15% 20% 25% 30% 35%

30%

5%

11%

26%

17%

7%

1%

3%

Annual IT budget savings expected



6

Lack of understanding/commitment from senior management

Policy concerns

Compliance andlegal concerns

Privacy concerns

Budget concerns

Security

0% 10% 20% 30% 40% 50% 60% 70% 80%

25%

26%

27%

28%

48%

70%

Security is more often mentioned as a bar-rier by Defense re-spondents (79%) as compared to Federal Civilians (64%)

What do you believe are the top three barriers to supporting mobility technology and services for employees and citizens/constituents?

Note: Multiple responses allowed, percentages will add to >100%. Only barriers with >25% of mentions are shown.

Security is the greatest barrier to supporting mobile technology, especially to Defense employeesOther than security and budget, there is little differentiation between other barriers




Digital Government Strategy Overview

• Anywhere, anytime on any device• Procure and manage devices, applications, and data in smart,

secure and affordable way• Unlock the power of government data to spur innovation across

our Nation and improve the quality of services for the American people

Objectives:

• Balancing agency actions with government-wide support• Looking forward, looking back – new defaults• Leverage and scale existing work at agencies

Themes:

19 July 2012



ATF Organizational Snapshot (round numbers)

-

2,000

4,000

6,000

8,000

10,000

12,000

2,463

778

1,556

2,400

Contractors / Task Force Officers / Others

Other Professional Staff

Industry Opera-tions Investigators

Special Agents

0

2,000

4,000

6,000

8,000

10,000

12,000

500

6,900

400

1,600

750

2,650 iOS

Cell phones

BlackBerries

Cellular Broadband

Laptops (w/secure WiFi)

Desktops

Personnel User Devices

How do we simplify and make more cost-effective?19 July 2012



Drivers(from an ATF/USMS perspective)

Operational needs(better tools, more capability)

Enhanced productivity (maximizing time)

Fiscal environment (manageable costs)

Related opportunities(telework, real estate, …)

19 July 2012



Challenges

Rapidly changing and escalating expectations of users for availability, usability, and functionality in mobile environments

Need for new techniques and technologies to secure and manage such devices

Evolving workforces and work styles

Need to incorporate increasing mobility into a cost-effective portfolio of user equipment

Potential impacts of combined personal and business usage of such devices

19 July 2012



Core Issues in Mobility

Economics Devices Apps

Policies Security

19 July 2012



ATF/USMS Mobility in SummarySecurity and Functionality: Risk vs. Reward

Access to (enterprise, device) functionality

Scope and complexity of security

BYOD

“Enterprise device”

Challenges:FIPS 140-2HSPD-12

19 July 2012



Exposing Enterprise Functionality to Mobile Users

Mobile Users

Legacy Thick-Client

Apps

Enterprise Services

Enterprise Web Apps

Virtualization

“Light” Custom Mobile Apps

Expose through Commercial Apps(BI, content management, VoIP, …)

Rebuild/Re-skin for Mobile Devices

“Light” Custom Mobile Apps

19 July 2012



Our First App

Explosives Incident Notification

– Mail-enabled– Geo-location

19 July 2012



Some New Challenges

“Securing data, not devices”

FIPS 140-2 and compensating controls

Connecting devices to the network (VPN, WiFi)

Commercial app behavior – ports, protocols & services

Interacting with complex content (MS Office docs, e.g.)

19 July 2012



To Consider…

Internal and/or external audiences

Native or Web/responsive

Governance (decision making)

Quantifiable evidence (performance, costs, …)

19 July 2012



Some Coming Assistance

• Mobile Security Reference Architecture v1.0

DHS

• SP 800-124 R1 (Draft): Guidelines for Managing and Securing Mobile Devices in the Enterprise

• SP 800-53 R4 (Initial Public Draft): Security and Privacy Controls for Federal Information Systems and Organizations

• FIPS 201-2 (Draft): Personal Identity Verification (PIV) of Federal Employees and Contractors

NIST

19 July 2012



Staying Engaged, Learning More

• Digital Government Strategy– www.wh.gov/digitalgov

• Digital Services Innovation Center– http://gsablogs.gsa.gov/dsic; @digital_gov

• OMB MAX– https://max.omb.gov/community/display/Egov/

Digital+Government+Strategy (among others…)

• ACT-IAC Advanced Mobility Working Group– www.actgov.org/mobility

• And coming soon…– …more interactive media

19 July 2012


Questions?

Rick HolgateAssistant Director for Science & Technology / CIO

Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF)@rickholgate