2012 Annual Review

Making a Difference Every Day

Making it Real

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Welcome to St Anne’s Community Services

St Anne’s was founded in 1971 as a Shelter forhomeless men in Leeds. From these smallbeginnings St Anne’s has gradually expanded overthe years to become the organisation it is today,with over 1400 staff supporting in excess of 5000clients across the North of England.

Our very first service was shaped around people’sneeds and wishes and we have maintained thisethos, with clients at the centre, throughout all theservices we provide.

We are proud to support people with learningdisabilities, mental health, substance use andhomelessness issues and to help them achievetheir dreams and aspirations during their time withus. We strive to make a difference every day andwe have many great examples of this in our 2012Annual Review – we hope you enjoy reading them.

Making it Real

Where we Work

Learning Disability

Mental Health

Homelessness

Drugs

Alcohol

Mixed

Gateshead

North Tyne

Newcastle

Sunderland

South Tyne

Durham

Middlesbrough

North Yorks

York

Harrogate

Bradford

Calderdale

Leeds

Kirklees

East Riding

Wakefield

Barnsley

Sheffield

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Julie and Alison’s Statement

St. Anne’s had a fantastic year in 2011 celebratingits 40th anniversary and it was pleasing to see thecelebrations continue into 2012 as clients, staffand supporters joined the nation in celebrating theQueen’s Diamond Jubilee and the Olympics. Wewere honoured that Ann Sunter (an Area Manager)was invited to represent the organisation at theQueen’s Jubilee Reception at London’s Guildhallin June.

2012 has been another remarkable year for St. Anne’s. We were delighted to welcome newservices in Kirklees and Gateshead and we arepleased to have retained and continued to grow our existing services. Winning the Skills for CareAccolade as Best Employer was a hugeachievement and and highlighted to the sector ourexcellence our sincere thanks go to all of the staffthat made this possible.

The year has not been without its challenges too,but that is the nature of the climate that St. Anne’scurrently finds itself in and our gratitude must goto all those involved with the organisation for theircontinued patience, flexibility and support withoutwhich we would not be able to achieve so much.As we look to 2013 there are many new andexciting challenges on the horizon but it is atribute to everyone that is involved with St. Anne’sthat we are well placed to deal with these and toachieve success.

Julie RobinsonChief Executive

Alison LeggChair

Julie Robinson (Left), Alison Legg (Right)

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When it comes to drugs and alcohol abuse, the focusis often on the addict – but what about the impactabuse has on their loved ones?

St Anne’s was delighted to launch a new supportgroup. Carers Options and Support Together (COaST)which was launched in April 2012 aims to help peopleaffected by others substance abuse.

St Anne’s Community Services was commissioned torun COaST by the NHS and Kirklees Council and aimsto help the carers of people with drug and alcoholproblems to receive emotional support, advice and thechance to take some time for themselves.

Parents, grandparents, partners and carers strugglingto cope with their loved one’s addiction can findsupport advice and the chance to take some time forthemselves thanks to a new service unveiled at BatleyTown Hall In April.

Project Manager Paula Wood said, “Others’addictions can be really difficult to cope with andpeople feel they need support and someone totalk to”.

Covering the whole of Kirklees, COaST offers supportgroups, drop-in sessions and wellbeing classes aswell as arts and craft sessions, gardening andcomputer classes and social clubs.

St Anne’s Community Services, commissioned to runCOaST by the NHS and Kirklees Council aims to helpthe carers of people with drug and alcohol problemsto receive emotional support, advice and the chanceto take some time for themselves.

The project got three years of funding following thesuccess of a similar St Anne’s service which supportsthose who care for people with mental health issues.

Paula Wood said: “Some people don’t identify thatthey need support until they find us. Some peopledo suffer in silence”. She added “the stigma overdrug and alcohol addictions could prevent peoplefrom seeking help and said the organisationreceived a lot of anonymous calls.”

She said: “We can offer that confidentiality, aspace for people to come and just have a chatabout what’s happening.”

Launch of COaST April

2012 Events

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The Clients and staff in Huddersfield, Halifax and theNorth East all hosted parties to celebrate theQueen’s Diamond Jubilee. One of our clients, Alan,is particularly interested in the Royal Family and allthings traditional.

Other services in the local areas and our neighbourswere invited and were supported by friends andrelatives from far and wide.

Queensway in Huddersfield decorated theirforecourt with bunting and balloons and had lots ofstalls including tombola, cakes, clothes, books andtoys, bric a brac, they had a raffle for a fresh fruithamper donated by a neighbour and a Name thatTeddy competition which was organised by Zoefrom Lindley Cottage in Huddersfield. Everyone waswearing red, white and blue and the staff and clientshad been baking non stop. At the end of theafternoon £130.00 had been raised.

In the North East the venue in Seaham wasdecorated in red, white and blue. The party startedat 11am with staff and clients arriving from all overthe North East. Everyone was taking part in thecelebrations by wearing the hats provided for theguests and were enjoying waving the Union Jackflags. Soon the party was in full swing with thedisco/Karaoke up and running, several clients hit thestage to give us renditions of Queen and Elvis anda rousing performance of the National anthem,which had everyone on their feet dancing andwaving their flags.

Queen’s Diamond JubileeJune

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Russell of North Shields, Tyne & Wear, suggested tohis support staff that he would like to send a letter tothe Queen, thanking her for all of the events that hadbeen organised in the North Tyneside area duringthe Diamond Jubilee.

Russell stated in the letter that he had really enjoyedtaking part in the celebrations along with many of hisfriends from St Anne’s Community Service andhoped that Queen Elizabeth had enjoyed it as muchas he had.

Russell sent his best wishes to Prince Philip andsaid it was a great shame that he missed out oncelebrating the momentous occasion with his wife.He asked the Queen to pass on his message andhoped he would be out of hospital very soon.

Russell who enjoys making jewellery, decided hewould make a bracelet for the Queen. He told theQueen he hoped she liked it and that she might finda special occasion to wear it to.

Russell sent off this letter but was doubtful as towhether he would get a reply as he understood how busy the Queen was at the moment. On 18July the postman came and to everyone’samazement he dropped an envelope marked ERthrough the letterbox.

Russell said he was very happy that the Queen tooktime out of her busy life to write back to him. Hefeels very proud of his reply and has framed it andput in on his living room wall, for everyone who visitsto see.

Special Delivery for Russell July

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Staff and clients from Queensway nursing home forpeople with a learning disability are celebrated afterachieving a national award recognising their highquality of care for people nearing the end of life.

Queensway a registered nursing home received aBeacon Status as part of Gold Standard Framework(GSF) in Care Homes Quality Hallmark awards.

The GSF helps homes like Queensway improve thequality of care provided to clients to live well as theynear the end of their lives and prevent inappropriatehospital admissions, enabling more people toremain at home with support according to theirpreferred wishes.

Dawn Moran, Home Manager at Queensway said “We are delighted to have been awarded thisprestigious accolade. We have always pridedourselves on the excellent care we have providedfor our clients. GSF has helped us formalise thisand take our care to the next level with enhancedknowledge and skills ensuring that the clients enjoytheir lives, receiving the high quality care they wantin their chosen place right up to the end’’.

Research shows that homes with GSF QualityHallmark Award halve the number of people dying inhospital and reduce crisis admissions. This leads togreater satisfaction for everyone involved whilstreducing costs significantly for the NHS.

Professor Keri Thomas, GSF National Clinical Leadsaid “GSF has become recognised as the kiteawarded model of best practice for end of life carein care homes, helping individuals and theirfamilies to identify homes delivering high qualitycare, ‘A Gold Standard’ of care for all their residentsas they come to the last stage of their life. All of thenearly 350 homes to have been accredited aresetting the standard for homes across the country’’.

Well done Queensway and to all our other serviceswith the GSF Quality Hallmark.

Queensway Nursing Home July

Queensway recognised

amongst best in the UK

Queensway Nursing Homewins National Award forEnd of Care Life

The London 2012 Olympics Games took place in thesummer and in recognition of this great sportingtradition, we launched St Anne’s – The Games. Thiswas a great opportunity for staff and clients to getinvolved in any sporting activity. It didn’t matter whatsport or skill level – it was the taking part that reallycounted and celebrating the Olympics at St Anne’s ina way that suited anyone.

Glenholme in Halifax held their own sporting event incelebration of the Games. A range of activities tookplace such as Egg & Spoon Race/Bean Bagthrowing into Olympic Ring/Skittles. There was also abuffet tea.

Feedback from the afternoon was that it was ‘brilliant’and that everyone enjoyed themselves.

Staff had really pushed the boat out and held anopening ceremony, produce wonderful posters andeven a cake had been prepared depicting thepodiums in 1st, 2nd and 3rd- all in GB colours.

People attended from other services, including thosewho had moved on from the service into supportedliving. The afternoon has been described as ‘so muchfun’ they are thinking of making it an annual event.

In rare hot sunshine in August, an array of medalswere won as Bevin Court hosted a fantastic all daysports event at their football ground

This was arranged by Sheffield and LeedsHomelessness and Substance Use services andsports events included football/sack race/egg andspoon/table tennis and lots, lots more.

There were around 50 participants, both staff andclients, who demonstrated a wealth of talent. It was adelight to see individuals being cheered on and thewonderful team spirit.

The difference that connecting through sport canmake to peoples lives is not to be underestimated.People came away with improved self esteem, newfriends and a sense of pride in themselves

St Anne’s – The GamesAugust

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The ‘Big Event’ is our annual celebration with ourclients and this year it was held at The GrattanStadium, Bradford in September. The Outsiders bandand school Choir kept everyone entertained, whilethe West Yorkshire Police, Ambulance and Fireservice attended, so a combination of fun and usefulinformation, altogether a thoroughly enjoyable dayout for all clients and staff.

This service was set up in Leeds in response to arequest from Clients for somewhere to go andsomething to do on a regular basis, and a placewhere they could meet their friends. It came out ofthe changes in Leeds as part of the day servicemodernisation programme. St Anne’s set up an in-house leisure service in response to this working inpartnership with Leeds City Council. It has been anexcellent example of using efficiencies to improvepeoples lives.

TLC is one aspect of this in house leisure servicewhich provides one to one leisure support across awide range of activities in a person centred way.

TLC is a great place for people to meet up and planevents and socialise and the remit of the club and itsevents and Logo were agreed by the people whouse it. Currently 12 – 15 people regularly use it eachweek with more using it as a pop in and a place toplan activities.

Big EventSeptember

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The Leisure Club November

St Anne’s held a series of First Line Managerworkshops in the of Summer 2012. One of thesessions was entitled Personalisation ‘Making ItReal at St Anne’s’. A presentation was given onthe national approach to drive forward the work ofpersonalisation and community-based social careand how this was challenging organisations tomark their progress against some clear standards.

At St Anne’s we know we do this well but believethere is always more that we can do. We havealready integrated some of the “Making it Real”markers in a review of our team plans to ensure wecontinue to embed and evidence progress.

We agreed at the workshops that a good startingpoint was to celebrate what we have achieved sofar. So at these interactive workshops all sites at St Anne’s were asked to identify specificexamples that could be used to furtherdemonstrate our commitment and progress furthertowards personalisation.

As a result we have produced a collection of thesewonderful examples. This demonstrates theoutcomes that are being achieved; people in paidwork, in education and feeling they make avaluable contribution to their local communities.

Making a Difference Every DayDecember

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We were thrilled and delighted to win the Skills for CareAccolade in the category ‘Best Employer of over 250staff’ in 2012, beating off stiff national competition forthis Award. Presented by Sherrie Hewson, the Skills forCare Accolades are nationally recognised in the sector.

Our bid for the Award concentrated on our staffdevelopment opportunities, how we use differentmethods of training and how we incorporate the Skillsfor Care standards into our development programmes.

It is an honour for St Anne’s to receive publicrecognition for our workforce learning anddevelopment and the Accolade has helped us to raiseawareness of St Anne’s to potential clients, their carers,job applicants and other external contacts.

We firmly believe in supporting and developing our staffand were delighted that what our managers, staff andLearning and Development team do everyday, isworthy of national recognition.

Skills for Care Accolades

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“A gold standardorganisation providingaward winning services.”

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St Anne’s Board

St Anne’s Board is responsible for governance of the organisation. Members of the Board are St Anne’sDirectors for the purposes of the Companies Act and Trustees for the purposes of the Charities Act.

Current Board members:

Alison Legg (Chair)Chartered AccountantElected to the Board in 2010

Sheila Saunders (Deputy Chair)Partner NSSR ConsultantsBoard member from 2006 – 2013

Billy CravenClient Board MemberElected to the Board in 2009

Michael LudlumClient Board MemberElected to the Board in 2011

Steven DurhamClient Board MemberElected to the Board in 2011

Lorraine JacksonSenior Policy Manager, Older People andDementia, Social Care Directorate, Department of HealthElected to the Board in 2002

Ali AkborChief Executive, Unity Housing AssociationElected to the Board in 2003

John TaitRetired Head Teacher, Health Trust Member, CarerElected to the Board in 2005

Terry MoranAssociate Dean/Head of School, LeedsMetropolitan UniversityElected to the Board in 2006

Peter JonesChief Executive, SpeedibakeElected to the Board in 2007

Christine OutramSenior Responsible Officer for Health EducationEngland, the new national body for education,training and workforce planning for health. Elected Oct 2012

Board (Left to Right): Peter Jones, Lorraine Jackson, Alison Legg, Steven Durham, Christine Outram, Terry Moran, Ali Akbor

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St Anne’s Senior Management Team

Julie RobinsonRNMH, NVQ 4 (Management), PDip: Women inManagement, TDLB, Chief ExecutiveJulie joined St Anne’s in 1992 when she transferredfrom the then Calderdale Health Authority to takeup the post of nursing home manager. Since thattime Julie has held a number of posts at variouslevels within the organisation and was appointedas Chief Executive in October 2011.

Judith MicklethwaiteLLB, FCA, Deputy Chief Executive & Finance DirectorJudith joined St Anne’s in 1990 and is responsiblefor the financial management of the organisationand business development.

John BaczkowskiBSc (Hons), IOSH, Director of Governance andCompany SecretaryJohn joined St Anne’s in 1995 and is responsiblefor corporate planning, risk and governance. Johnis also responsible for maintenance functions andis St Anne’s Health and Safety Adviser andCompany Secretary.

Karen NewsomeBA (Hons), MA, CQSW, PGCE(FE), PGCIM,Director of OperationsAfter qualifying as a Social Worker, Karen heldvarious management positions in the field of careand education before joining St Anne’s in 2002.She is responsible for all operations, ensuring highquality provision in all of St Anne’s care andsupport services.

Sue CarrFCIPD, BA(Hons), PGDip, Director of WorkforceDevelopment & CommunicationsSue is responsible for human resources, learningand development, administration and marketingfunctions. Sue joined St Anne’s in 2005 fromLeeds Metropolitan University where she workedas Human Resources Operations Manager.

SMT (Left to Right): Judith Micklethwaite, Sue Carr, John Baczkowski, Julie Robinson, Karen Newsome

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2012 Financial Summary

2011(Restated*) £’000

33,455(33,503)

(48)27

104179

(485)

(223)

2011£’000

(223)(1)

10,595

10,371

2011(Restated*) £’000

16,042(14,471)

1,571

943

2,514

4,710

7,224

2,2454,4714,457

11,173

(5,222)

5,951

13,175

3

7,385

7,388

115 7

2,7092,956

5,787

13,175

Income and Expenditure Account for the year ended 31 March 2012

Turnover: continuing activitiesOperating Costs

Operating surplus/(deficit) continuing activitiesSurplus on sale of fixed asset investmentRelease of provision made to reduce bank deposit to estimated realisable valueInterest receivableOther finance interest

Surplus/(Deficit) for the financial year

Statement of total recognised surpluses and deficits for the year ended 31 March 2012

Surplus/(Deficit) for the financial year(Loss) on revaluation of investmentsActuarial (loss)/gain relating to pension scheme

Total recognised (deficits)/surpluses relating to the financial yearPrior year adjustmentTotal recognised surpluses and deficits since last report

Balance Sheet at 31 March 2012

Fixed AssetsTangible Fixed Assets Housing properties at cost less depreciationSocial Housing and other government grants

Other tangible fixed assets

Fixed asset investments

Current AssetsDebtorsInvestmentsCash at bank and in hand

Creditors: amounts falling due within one year

Net current assets

Total assets less current liabilities

Creditors: amounts due after more than one year

Net pension liability

ReservesGeneral charity fundInvestment revaluation reserveDesignated reservesRevenue reserve

2012£’000

34,182(32,554)

1,62815

164160506

2,473

2012£’000

2,473(1)

(7,787)

(5,315)(219)(5,534)

2012£’000

16,070(14,522)

1,548

979

2,527

4,806

7,333

3,7886,8902,514

13,192

(5,471)

7,721

15,054

2

14,579

14,581

130 6

2,711(2,374)

473

15,054

* The comparatives for the year ended 31 March2011 have been restated as the Association hasintroduced component accounting in accordancewith the Statement of Recommended Practice(SORP) Accounting by Registered Social HousingProviders Update 2010.

Notes to the Financial Summary

These summarised accounts may not containsufficient information to allow for a fullunderstanding of the financial affairs of St Anne’sCommunity Services. For further information the fullreport of the Board and Financial Statementsshould be consulted. Copies of these can beobtained from: St Anne’s Community Services, 6St Mark’s Avenue, Leeds LS2 9BN. The FinancialStatements for the year ended 31 March 2012 onwhich the Auditors issued an unqualified auditreport were approved by the Board on 24 July2012. The Financial Statements have beensubmitted to the Charity Commission and deliveredto the Registrar of Companies.

Statement of the Auditors to the Membersof St Anne’s Community Services

We have examined the summary financialstatement of St Anne’s Community Services for theyear ended 31 March 2012 which comprises theIncome and Expenditure Account and the BalanceSheet set out on page 14.

This report is made solely to the association’smembers as a body, in accordance with section428 of the Companies Act 2006 and the regulationsmade thereunder. Our work has been undertakenso that we might state to the association’s membersthose matters we are required to state to them in anauditor’s report and for no other purpose. To thefullest extent permitted by law, we do not accept orassume responsibility to anyone other than theassociation and the association’s members as abody, for our audit work, for this statement, or forthe opinions we have formed.

Respective responsibilities of directors and auditors

The directors are responsible for preparing the 2012Annual Review in accordance with applicable law.Our responsibility is to report to you our opinion onthe consistency of the summary financial statementwithin the 2012 Annual Review with the full annualaccounts and the report of the board. We also readthe other information contained in the 2012 AnnualReview and consider the implications for our reportif we become aware of any apparent misstatementsor material inconsistencies with the summaryfinancial statement. Our responsibilities do notextend to any other information.

Basis of opinion

We conducted our work in accordance with Bulletin1999/6 ‘The Auditors’ Statement on the SummaryFinancial Statement issued by the AuditingPractices Board for use in the United Kingdom. Our report on the association’s full annual financialstatements describes the basis of our audit opinionon those financial statements.

Opinion

In our opinion the summary financial statement isconsistent with the full annual accounts and the reportto the Board for the year ended 31 March 2012.

Graham Nunns ACA

Senior Statutory AuditorFor and on behalf of Grant Thornton UK LLPStatutory Auditor, Chartered AccountantsLeeds, England

February 2013

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For further information contact our Head Office:

6 St. Mark’s Avenue Leeds LS2 9BN

Tel: 0113 243 5151

Fax: 0113 245 1526

Email: info@st-annes.org.uk

Visit our website at: www.st-annes.org.uk

Follow us on Twitter: @StAnnesCom

Join us on Facebook: St Anne’s Community Services

A gold standard organisation providing award winning services

St Anne’s Community Services is a Registered Charity Reg. No 502224. A Company Limited by Guarantee.Registered in England No 1089026. Registered provider (Social Housing) Reg. No H3158.