making informed decisions on it training and certification
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Making Informed Decisions on IT Training & Certification
Nicola ParkBusiness Development Manager, CompTIA
June 2012
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The UK IT Skills Gap in 2012
Mismatch between available technologies and the skills to support them
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The UK IT Skill Gap in 2012
IT Support Requirements
IT Staff Skills & Training
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Scope of the Skill Gap
110,400 new entrants into the IT and telecoms industry required each year
51% expect the number of IT technicians in their organisation to grow
66% of IT professionals find it challenging to recruit the IT talent they need
43% of all UK businesses saw skills gap widen
47% blame fast pace of technology change
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Where to Focus IT Training
Security
£27bn annual cost to UK businesses
90% of organisations struggle to recruit security talent
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Where to Focus IT Training
Networking & Infrastructure
100% of businesses see this as a
business priority
44% are still seeing a growing skills gap in this area
Cloud is underpinned by reliable powerful networks
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Where to Focus IT Training
Data Centres
90% of IT decision makers will grow data centre footprint in next 12 months
Cloud will create 300,000 new jobs by 2015. Who will be qualified to fill them?
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Where to Focus IT Training
Mobility
69% of small businesses see mobility as key to growth
Integration of new mobile devices requires specialist IT skills
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Closing the Skills Gap
New hires + education for employees = strongest returns
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Planning & Delivering Learning Programmes
Ensure learning programmes have maximum impact
Competency mapping– Where are the skills gaps?– Take into account your
business’ objectives– Only 28% have a formal
mapping process in place
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Planning & Delivering Learning Programmes
Build the learning programme through training & certificationNearly 50% of employers think
certification breeds more productive technical
workforce
More than 55% of employees recognise certification offers
them improved career
opportunities
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Achieving Employee Buy-In
Decide on traditional classroom, e-learning or blended approach
Make it engaging
Demonstrate true investment in people
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Achieving Management Buy-In
Make the business case
Not just about immediate cost
Connect the dots between IT training
& corporate strategic direction
Demonstrate long-term tangible
benefit
Build a partnership between
management & IT
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Case Study: ING
85 million customers
+ 107,000 employees
+ €1.3 trillion in assets
→ The bank needed to move to the cloud
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Case Study: ING
Goal: Build awareness and competency before the technology implementation
Challenge: Educate large number of employees in short timeframe about cloud
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Case Study: ING
Approach: Engagement using innovative & interactive delivery methods
Kick-off video message from CTO
Awareness programmes for business managers
Cloud Certification for IT professionals
Specialist technical training for cloud IT team
‘Essential Cloud Book’ for all staff
Simulated game – ‘Cloud Challenge’ released to all staff
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Case Study: ING
Outcomes:
1500 people trained
A rapid understanding and acceptance of the cloud by the IT workforce and business users
ING success in the private cloud
ING preparing to explore the public cloud
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Summary
Mismatch between technology and
skills
Technology change will continue; skills programmes need
to keep up
Learning programmes need careful planning
and analysis
Certification is not the same as
training; both are needed