making essence work

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Making ESSENCE work Aldo de Moor CommunitySense the Netherlands WWW.COMMUNITYSENSE.NL ESSENCE’09 - May 5, 2009

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A proposal for an approach to move the E-Science/Sensemaking/Climate Change project forward.

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Page 1: Making ESSENCE Work

Making ESSENCE work

Aldo de Moor CommunitySense

the Netherlands

WWW.COMMUNITYSENSE.NL

ESSENCE’09 - May 5, 2009

Page 2: Making ESSENCE Work

Mission of ESSENCE?• pilot software tools designed to help facilitate structured

analysis and dialogue.

• develop a comprehensive, distilled, visual map of the issues, evidence, arguments and options facing the UN Climate Change Conference in Copenhagen, and being tackled by many other networks, which will be available for all to explore and enrich across the web.

• build a definitive, public collective intelligence resource on the climate change debate.

• support dialogue that builds common ground, resolves conflict, and re-establishes trust

• To enhance the ability of people worldwide to collaborate on solving global wicked problems.

Page 3: Making ESSENCE Work

Insufficient use of tools

• Argument mapping in terms of defining concepts and relations is inherently difficult

• Maps too large for users to literally continue to see the bigger picture.

• the functionalities and interfaces are often way too complex for the average user.

• Who cares?– Incentives for argument creation?

– Incentives for argument use?

– How are creation and use processes related?

Page 4: Making ESSENCE Work

Towards actionable sensemaking• Sensemaking involving

– Relevant stakeholders

– Appropriate actions

• Issues– What types of maps? How to put the maps to good use?

– What alliances of stakeholders would have an interest in contributing to/making use of the maps?

– What goal-oriented argumentation needs do these actors have?

– What are incentives for making actor networks of creators and users of maps self-sustaining?

• Key question– What exact role do tool functionalities play in the

purposeful context of their communities of use?

Page 5: Making ESSENCE Work

Beyond argumentation tools

Page 6: Making ESSENCE Work

Tools in socio-technical context

Tool system

Mass-media

Governments

Social system“climate change policy making”

Subject matterexperts

?

Corporations

NGOsCitizens

Institutes

Journalists

Page 7: Making ESSENCE Work

Collaborative communities

Communities Strong, lasting interactions Bonds between members Common space

Collaborative communities Common goals Effective/efficient communication

Perform/coordinate work Community governance structures/processes Sense of community

Common space: Internet + face-to-face

Such communities don’t need tools, but services

Page 8: Making ESSENCE Work

Tool systems

Tool systemthe system of integrated and customized information and communication tools tailored to the specific information, communication, and coordination requirements of a collaborative community

Tool system levels Systems: “group report writing system” Tools: “blogs”, “courseware”, “authoring support tool” Modules: “position definition/taking”, “argument creation” Functions: “add argument pro”, “add argument con”

No standard solutions Socio-technical systems design

Collaborative communities need to evaluate the functionalities in their unique context of use

Understand the purpose of the technologies in this context Adopt a process view

Page 9: Making ESSENCE Work

Usage context Goals

Activities: operationalized goals, with deliverable

“writing a group report” Aspects: abstract goals, across processes and structures

“legitimacy”, “sociability” Actors

Detailed role ontologies

“Administrator”, “Facilitator”, “Member” “WikiChampion”, “WikiZenMaster” “Position Defender”, “Argument Summarizer”, “Report

Conclusion Editor” Domains

Professional culture, work practices, …

Page 10: Making ESSENCE Work

Collaboration patterns Patterns

Define relatively stable solutions to recurring problems at the right level of abstraction

Collaboration patterns Capture socio-technical lessons learnt in optimizing the

effectiveness and efficiency of collaboration processes Typology of collaboration patterns (De Moor, 2006)

Goal patterns Communication patterns Information patterns Task patterns Meta-patterns

Page 11: Making ESSENCE Work

E-learning case: an enabled communication pattern

Page 12: Making ESSENCE Work

Activation: socio-technical solutions

Research problem online collaborative communities Not lack of motivation

Many self and other-oriented motives to get critical mass, e.g. in Wikipedia

The ESSENCE community has at least the same drive Lack of activation

Fragmentation of communicative acts across tool system functionalities

Collaborative community activation supporting the initiation, execution, and evaluation of

goal-oriented (online) communication processes to increase the effectiveness and efficiency of collaboration

R&D objectives1. Frame these activation problems2. Model socio-technical design solutions

Page 13: Making ESSENCE Work

ESSENCE systems development• Community-tool systems

– 1st layer: argumentation tool system

• Tool functionalities and interoperability

• Sensemaking processes (gardening, federation)

– 2nd layer: external tool system: specific stakeholder services

• E.g. StateOfTheScienceAndPolitics-service for investigative reporters and policy makers

• Create – human and technical - “linking pins” between maps and services

• Define collaboration patterns of roles, functionalities, processes and norms

• Use patterns to configure services

• Evolve the system!