making cities smarter

Making Cities Smarter: How citizens' collective intelligence can guide better decision making

Making cities smarter: How citizens' collective intelligence can guide better decision makingCopyright © 2017 Deloitte Development LLC. All rights reserved. 2

What would you do if you were an urban planner in charge of putting walkways in a newly built city park?

A smart planner may just discover paths naturally created by foot traffic, instead of using a complicated design.

Similarly, a truly smart city often leverages technology to elicit the wisdom of its citizens.

Tapping into the wisdom of the crowd…


Top-down or Bottom-Up Approach?

Focusing exclusively on the hardware of smart cities could leads to an incomplete vision.

Data science and Internet technology promise not just smarter things, but also smarter decisions.

Hence, the focus may need to shift away from the top-down approach of optimizing physical infrastructure before thinking about the people in the smart city model.


What would the wise planner do?Perhaps, her decision will be based on the emergent order resulting from the aggregated knowledge and preferences of the crowd

“There is no logic that can be superimposed on the city; people make it, and it is to them, not buildings, that we must fit our plans.”- Jane Jacobs


Digital

The intersection of these three is where the real transformation can happen

A possible solution? The 3Ds approach…

Can enable smarter decisions, that are less centralized and more empirically informed

technologies


How can data help?

Big Data

StorageDatabasesPetabytes

Set

s

Networks

Information

Predictive Analytics

Programm

ing

Applications

Data Transfer

Software

Systems

Data extraction

Dat

a m

inin

g

ExamplesProbability

Risk

Open source

ReportsPr

oces

s

Propensity matchingPublic Data

Scoring

Results

Large datasets

Data scientist

Insights

Structured data

Unstructured data

Computing

AlgorithmInsights C

odin

g

Statistical

Analysis

Smart cities make data publicly available to help governments, public agencies and citizens make more informed decisions

City data + smart citizens = more informed decisions


For instance…

The New York City Department of Buildings was able to radically improve inspection efficiency using predictive analytics

By inspecting the riskiest properties first, inspections had more impact. In 2015, NYC had ZERO fire deaths for the first time in 100 years!

Source: FDNY Foundation


How can design help? Behavioral “nudges” and the science of choice architecture believes that designs should be based on users’ psychology rather than engineer’s preferences

For instance, to reduce accidents along the Lake Shore Drive in Chicago, the city created a succession of shrinking lines that give the drivers a visual illusion of speeding up, prompting them to slow down before the curve


z

What is the role of digital technologies?

Internet and cloud computing are opening up possibilities of achieving novel forms of collective intelligenceby using the concept of citizens-as-sensors

Waze, a navigation app, can help drivers find the most efficient routes around the world. Users map out traffic in real time, pinpointing congestion, speed traps, and other hazards.


More examples…

Boston’s Street Bump app uses sensors in phones to map bumpy roads and empowers drivers to report potholes themselves.

Buenos Aires’ mobile based app to register citizen complaints has reduced average time of resolution from 600 days in 2011 to 42 days in 2015*.

The Smart Santander project involves 20,000 sensors to measure traffic flow, parking spaces, noise, pollution, temperature and moisture levels.

* Source: smartcity.deloitte.com


The ultimate transformation goal

Ultimately, the aim is to adopt a people-centric design to make cities a better place to live

The promise of a smart city is more than Wi-Fi hotspots and talking trashcans…


To learn more, please visit

Deloitte University PressDeloitte Review: Making Cities Smarter

https://dupress.deloitte.com/

https://dupress.deloitte.com/dup-us-en/deloitte-review/issue-20/people-for-smarter-cities-collective-intelligence-decision-making.html


William D. EggersExecutive Director, Deloitte Centerfor Government InsightsDeloitte Services LP+1 571 882 [email protected]

Michael GreeneSenior ManagerDeloitte Consulting LLP+1 [email protected]

Jim GuszczaSpecialist LeaderDeloitte Consulting LLP+1 [email protected]

Meet the authors

Share your thoughts with the hashtags #SmartCity #DeloitteReviewFollow @DU_Press and @DeloitteGov on Twitter

mailto:[email protected]



https://twitter.com/DU_Press

https://twitter.com/DeloitteGov

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

Copyright © 2017 Deloitte Development LLC. All rights reserved.

This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.

About Deloitte

Disclaimer

http://www.deloitte.com/about

making cities smarter

Government & Nonprofit