ABS India, an ISO 9001: 2008 certified organization is a key

solution provider in the area of IP & Convergence. A Premium

Business partner of Alcatel-Lucent Enterprise. As a technology

integrator, ABS India design, deploy, implement, and maintain

some of the most complex next-generation communication

networks that enable enterprises to experience communication,

information & technology.

Alcatel-Lucent Enterprise is a world leader in communications

and networking solutions for businesses of all sizes, serving

more than 500,000 customers worldwide. Alcatel-Lucent

Enterprise solutions are designed and developed to help

Solutions Portfolio

Enterprise Voice Solutions – IP / TDM Data & IP Networking Solutions

WLAN & WiFi Solutions Unified Communication Solutions

Contact Center, CTI & IVR Applications Enterprise Applications

End-2-End Converged Solutions

enterprise organizations make the shift from proprietary

technologies to industry standards, such as IP and SIP, and shift

to cloud-based architectures, while enhancing the user

experience and lowering the total cost of ownership.

ABS India offers end-2-end converged solutions by integrating

some of the world's leading technologies in the domain of

voice, data and video, with the footprint of services across

Indian sub continent including Maldives, Nepal, & Bhutan.

Headquartered in Bangalore, ABS India has a wide presence

across the country, with sales and support offices at prime

locations.

The Value AdditionStay Ahead of Competition- We provide IP Telephony, Network Infrastructure & Enterprise Applications so

that you can keep customer satisfaction and employee productivity HIGH and operating costs LOW

ApplicationsVoice, Data, & Convergence

Immense Support & TrainingStrong Pre-Sales & Project Groups

Apt Solutions with Suitable TechnologySuperior OEM Technology and Support

Make the Right Move towardsFuturistic C mmunications

PROFESSIONALSERVICES

MANAGED SERVICES

SUPPORTSERVICES

EDUCATIONSERVICES

• Integration Services • Mentoring, Consulting Services • Project Management • Resident Engineer

• Application Services • Customized Applications

• 24/7, WW Support Coverage • Software Support & Evolution • Hardware Support & Replacement

• Multi-Year

• Managed Services • Network Operation • CAPEX to OPEX • Performance & Change Management • Hosting• Field Services

• Training Courses for all our Products• Adapted to Job Functions & Profiles• Multi-Media, Class, Web-based, Remote• Our Premises or on Customer Site• Standard and/or Customizable offer

CASE STUDY LE MERIDIEN HOTEL, BANGALORE8

CASE STUDY LEMON TREE HOTELS9

Lemon Tree Hotels enhances efficiency and customer experience with Alcatel-Lucent platform

Required a solution that would deliver efficiency, an enhanced customer experience, and provide a flexible platform for future growth

Needed to be designed specifically to meet the needs of the hospitality market

OmniPCX Enterprise Platform

OmniVista 4760 Network Management System

The solutions helps staff to deliver a seamless and efficient service to customers

Voice Guidance functionality allows guests to set their phones to ‘do not disturb’, get reminder prompts whenever they pick up the handset, and also still make calls

Location: India

Vertical: Hospitality

2355 Users

“We chose the solution proposed by ABS India and Alcatel Lucent becauseit provides a perfect fit for our organization. It provides the simplicity and functionality we need because it is designed specifically to meet the needs of the hospitality market.”

31 COMMUNICATIONS TODAY MAY 2014

C A S E S T U D Y

PUBLICATION: COMMUNICATIONS TODAY

EDITION MAY 2014

Designed without the need to integrate any other third party solutions

Ajai Kumar, Chief Information Officer for Lemon Tree

C A S E S T U D Y

Park, Visakhapatnam (200 extensions);

Avasa (400 extensions); Marigold (350

extensions); and Green Park, Chennai

(350 extensions).

Green Park, Hyderabad has deployed

Alcatel 4,400 enterprise switch with

about 300 extensions. Later, the group

procured 2 Alcatel-Lucent OMNI PCX

Enterprise switch for Marigold and Avasa

properties. OMNI PCX Enterprise switch

with hotel applications has also been

deployed in Chennai. The Green Park

Hotel, Hyderabad has network man-

agement system, call billing software,

external voice mail (Telesoft), and hotel

application (IDS) based on V.24 AH link.

Hotel Green Park, Vizag has voice mail

facility and hotel application (IDS) based

upon V.24. Green Park has plans to con-

nect these two systems to increase their

efficiency.

The company is using network man-

agement tool called Alcatel-Lucent 4760

for call accounting and configuration

purpose has been deployed at Hyderabad.

Voice mail for guests and admin users

have been deployed at all locations.

Along with unmatched user experience,

ABC-F (a proprietary Alcatel-Lucent

link for hotels) across properties offer

excellent features and super rich guest

experience. The company has also opted

for ABC-F to link between 2 facilities.

ABC-F helps in providing many features

across all the rooms be it voice mail,

3rd party applications, guest check in,

guest check out, centralized reservation,

and operations. This feature also

offers centralized management of hotel

functions helping the hotel in reducing

the operational and maintenance costs

and also right sizing and optimization of

skilled resources.

All the processes have been defined

in such a way that it provides flexibility

to guest service and right from the begin-

ning, the focus has been customer service.

The vendor that provided best service to

our customer was definitely a winner.

"The company opted for Alcatel-Lu-

cent as the company gave more weightage

to consistency, quality and service level,"

says K Mohan Krishna.

The communications solutions at Green

Park Hotel was deployed by ABS

India, a key solution provider in the area

of IP and convergence as the company

has been focusing on design, deploy-

ment, implementation, and maintain

CASE STUDY THE GREEN PARK GROUP11

some of the most complex next-gen-

eration communication networks in the

hospitality sector.

"It is heartening to know that Green

Park Group has been an Alcatel-Lucent

customer from 1992 onwards. The Group

has deployed 3 generation of Alcatel

enterprise solutions and every time the

service of the product and performance

of the product has been fantastic," says K

Mohan Krishna.

The Group was the first to introduce

call center operations at all their locations

and they have been able to increase the

efficiency of their delivery with the efficient

use of technology. Almost all guest service

requests are through call centers and ev-

erything is benchmarked so that one can

improve on the processes in future. The

company is also deploying IVR in full swing

as they are coming up with reservation

module so that calls can land at one loca-

tion and can be handled efficiently.

"Every time we went for a new version,

the vendor has been providing consistent

service. Alcatel-Lucent has also been able

to scale the product every time and ABS

ensured product performs consistently by

doing periodic servicing and also carrying

inventory spares for quick support," said

K Mohan Krishna.

"The breakdown time for server or

telephone exchange has been zero,"

added Krishna.

Speaking about Green Park client,

Sunil Arora, CEO & director, ABS India

said, "We are happy to be associated with

Green Park Group of hotels. We have care-

fully designed and implemented solutions

keeping in view the optimization at the

customer environment."

"We at ABS India ensure our clients get

enormous value addition backed up by

excellent service support," added Sunil.

All this has resulted in improved per-

formance of Green Park employees by

bringing down the load on employees

and minimizing errors thereby increas-

ing customer delight. The way things are

moving, the group might also procure

Alcatel-Lucent switches for their new

locations.

“The group was also satisfied with reliability, ruggedness, investment protection backed up by an excellent after-sales support by ABS India for their enterprise voice requirement"

“We are happy to be associated with Green Park Group of hotels. We have carefully

designed and implemented solutions keeping in view the optimization at the

customer environment"

C A S E S T U D Y

CASE STUDY THE GREEN PARK GROUP10

PUBLICATION: VOICE&DATA

EDITION FEBRUARY 2013

reen Park Hotels are a Hyder-

abad based hotel chain with

properties located in Hyder-

abad, Visakhapatnam, and

Chennai. Hyderabad facility

has 3 hotels located in Central Business

District (CBD) and Hitec City. All hotels of

Green Park Group are renowned for their

specialities and are the first choice for

business travelers, offering international-

class service standards.

The Green Park at Hyderabad is an

urban oasis located at Greenlands in the

heart of the Vibrant Capital of Andhra

Pradesh. This elegant and comfortable

148 room hotel is nestled in one of the

verdant areas of Hyderabad. Hotel Green

Park based in Visakhapatnam is known

for its food and has around 110 rooms.

Marigold in Central Business District of

Hyderabad has 181 rooms and 20,000

sq ft of banqueting. Green Park, Chennai

built on a 5 acre land has best banqueting

facility in the city. In terms of occupancy,

this facility has 170 rooms. Avasa in Hitec

city has 240 rooms and 20,000 sq ft of

banqueting facility.

The group is planning to have 1,000

hotel rooms by 2014 and plans are to

increase focus on business segment. The

group is building another hotel property

in Bengaluru which would be coming up

in FY13-14. The company has also entered

into new service domain of facilities man-

agement and is servicing Indian School of

Business, Hyderabad.

In all Green Park facilities, the focus is

around the guest experience as service

and care are part of their core philoso-

phy which enables them to offer guests

world-class conveniences and comforts

away from their home. The group pays

great attention to minute details which

has helped in getting a large clientele base

and make strong bonds and

also Green Park their first

choice.

Green Park was looking

for super rich enterprise

communications solutions

with ease of management

and capability of third party

integration. Focus was also

on improving staff efficien-

cy and offering innovative

hotel experience to guests

thereby increasing revenue

opportunities across all

Green Park hotels. The

challenge for the vendor

was to match hotel brand image and service credentials with a

matching product meeting all require-

ments of the Group.

Green Park evaluated most of the

prominent enterprise telecom equip-

ments available in market and found

Alcatel-Lucent best in terms of reliability

and operations for their voice solutions.

"The group was also satisfied with reli-

ability, ruggedness, investment protection

backed up by an excellent after-sales sup-

port by ABS India for their enterprise voice

requirement," says K Mohan Krishna,

vice president, operations, Green Park

Hotels.

The company has deployed enterprise

switch solutions at Chennai, Hyder-

abad, and Visakhapatnam. In terms

of number of extensions: Green Park,

Hyderabad (300 extensions); Green

A CyberMedia Publication | voicendata.com | February 2013 | V | 61OICE&DATA

CASE STUDY FOUR SEASONS HOTEL MUMBAI12

FOUR SEASONS HOTEL’S GUEST PERCEPTION OF QUALITY AND INNOVATIONIMPROVES WITH THE INTRODUCTION OF SECURE, HIGH-PERFORMANCECOMMUNICATIONS SOLUTIONS

With a reputation for high standards and innovation, Four Seasonswas looking for a way to provide high-quality, reliable communicationservices to the guests at its new hotel in Mumbai, India. Alcatel-Lucent’send-to-end converged solutions proved to be a cost-effective answer.

CASE STUDY FOUR SEASONS HOTEL MUMBAI13

TM

CASE STUDY FOUR SEASONS HOTEL MUMBAI14

CASE STUDY FOUR SEASONS HOTEL MUMBAI15