make lasting improvements great measures ... - adura strategy · contact s today 64-24-4545...

Contact Us Today! 604-924-4545 | [email protected] 1

PUBLIC WORKSHOPS IN CANADA DELIVERED BY ADURA STRATEGY Practical Step-By-Step Techniques To End Your KPI Struggles

PERFORMANCE MEASURE BLUEPRINT

Great measures focus people on the results that matter most. But most organizations don’t have great measures…

• Make lasting improvementsinperformanceratherthanputtingBand-Aidsonsymptoms

• Get tight alignment of measures to strategy,andnotwasteeffortonirrelevantmeasures

• Measure those intangible goalsthataretooimportanttotrackwithtrivialcountsormilestones

• Streamline your measurement and reporting processtoreducecostandeffortandcycletime

ThePuMP®BlueprintWorkshopwillgiveyoupracticalknow-howinmeasuringperformance,withoutthestruggle!

Attheworkshop,youwill:

• Discover the how-to tools and techniques thatwillputastoptothestrugglesyouarehavingnow

• Practice the tools and techniquessoyougobacktoworkknowinghowtoimplementwhatyoulearned

• Connect with other organizations toformacommunityofpractice

Don’trelyonconsultantstodoitforyou–performancemeasurementisanessentialcapabilitythatyourorganizationneeds.

Mostorganizationsdon’thavegreatmeasuresbecausetheyareheldbackbythestrugglespeopleoftenhavewithperformancemeasurement:

• Struggling to measure a strategy that seemsimmeasurablewithwordslikeefficient,effective,sustainable,quality,reliabilityandproductive

• Struggling to find good performance measuresthatmeaningfullytrackresults,notactivity

• Struggling to get people engaged in measurement,sotheybuy-inandhaveownershiptoimproveperformance

Youcannotgetgreatmeasuresbydoingthesamethingsyou’vealwaysdone.

Togetgreatmeasures,youneedtostopdoingthethingsthatdon’tworkanduseanewapproachthataddressesthesestruggles.AnapproachlikePuMP®.

Is the PuMP Blueprint for You?

PuMP®isarigorousandpracticalmethodologythatdetailshowto:

• Clearly communicate goalstoyourteamsotheytrulyunderstandwhattheyarecontributingto

• Generate lots of buy-in and excitementinyourteamformeasuringandimprovingperformance

• Create useful and meaningful measuresofperformancethatpeopleuseandvalue

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mailto:[email protected]




What Will You Learn?ThePuMP®PerformanceMeasureBlueprintWorkshopisaframeworktoredesignyourorganization’sperformancemeasurementprocess.

Theemphasisisonpracticaltechniquesandtemplates,real-lifecasestudies,andtimetopracticewhatyoulearnwithsupportfromexperts.

Youwilllearnto:

• Make your strategy measurable andeasiertocommunicateandcascade

• Select and design performance measuresthataremoremeaningfulthanwhatbrainstormingorbenchmarkingcanproduce

• Get buy-in from staff and stakeholderssothattheyownperformancemeasurementandimprovement

• Bring your measures to lifeinaconsistentway

• Design insightful and actionable reports anddashboardsthatfocusdiscussiononimprovement

• Clearly see the real signalsofwhetherperformanceisimprovingornot

• Convincingly hit your performance targets,andmakemeasurementabouttransformation,notaboutblameorcoveringyourbutt!

Understanding Measurement’s Purpose

Fixing the focus firmly on continuous improvement as the purpose for measurement.

Step 1

Step 5

Step 2

Step 6

Step 3

Step 7

Step 4

Step 8

Implementing Measures

Documenting in detail the data, analysis and reporting requirements for each of our measures.

Mapping The Measurable Results

Translating our strategy into clear, focused, and measurable performance results.

Reporting Performance Measures

Creating useful and usable performance reports that inspire us to action.

Designing Meaningful Measures

Choosing the most feasible and relevant measures that evidence our performance results.

Interpreting Signals From Measures

Focusing ourselves on gaps between as-is and should-be performance.

Building Buy-In To Measures

Getting ownership from our stakeholders, quickly, easily and engagingly.

Reaching Performance Targets

Improving our business processes to move as-is performance toward should-be.





You walk away with can-do, not just know-how…

PuMP Certification

ThePuMP®PerformanceMeasureBlueprintiscertifiedbytheGeorgeWashingtonUniversityandtheBalancedScorecardInstitute.

Aftercompletingtheworkshop,eachparticipantcanopttotakethePuMP®Certificationexam,online.Wewillsendoutanofficialcertificatewithin6weeksofpassingtheexam.

The Creator of PuMPStaceyBarr,thePerformanceMeasure Specialist, isthecreatorofthe PuMP® methodology.

Thiscourseis offeredinCanadathroughastrategicpartnershipbetweenStaceyBarr,thePerformanceMeasure Specialist,andAduraStrategy Inc.

Staceyhasspecializedinorganizationalperformancemeasurementsince1993,andthisworkshopistheculminationofallhermostpracticallearningandinnovations.Theprogramreflectsherinnatesenseofpracticality,approachablecommunicationandpresentationstyle,andbalancebetweenthetechnicalandsocialsidesofperformancemeasurement.

Your Workshop PresenterLouiseWatson,ofAduraStrategy,isaPuMP®ConsultantlicensedbyStaceyBarr,thecreatorofthePuMP®methodology.

Visitwww.adurastrategy.comformoreinformationoremail [email protected].

Becausethisworkshopissopractical,youwillheadbacktoworkwithalltheknowledge,tools,experienceandinspirationyouneedtoputwhatyoulearnintoimmediateandsuccessfulpractice.

TheresourceswegiveyousupportimplementationofPuMP®inyourorganization,onceparticipantsreturntotheirworkplaces.

• A comprehensive workshop reference manual includes theworkshopPowerPointslides,examples, worksheetsandcheckliststohelpyouapplywhatyou learnthroughouttheworkshop.

• A case study demonstratingthefullapplicationofthe PuMP®techniques,tomodelandinspire.

• A digital download of all the time-savingtemplates and tools to usewithyourcolleaguesas youinvolvethemin performancemeasurement activities.

• A bonus free membership in the online PuMP®

Community,filledwithextraresourcestohelpyou implementPuMP®andimplementitwell.

“PuMP® has given me the tools to smoothlyconvert typical strategic conversations to focus

on tangible success. PuMP® encouragesdialogue to align measurable focus to high-level

strategic direction in a humble, seamless

process.”

Tricia Hercina,City of Red DeerAlberta, Canada

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http://www.adurastrategy.com




The 2-Day Workshop Program:

Introduction Performance measurement is a process, not an event.Wediscusstheproblemswithperformancemeasurementandhowtosolvethembythinkingaboutperformancemeasurementasaprocess.

STEP 1: Understanding Measurement’s PurposeAs the purpose of measurement

WestartoffontherightfootwiththePuMP®Diagnostictohelpyouunderstandwhatgoodmeasurementmeans,andhowtodoitproperlytoavoidthemostcommonstrugglesandproblems.

STEP 2: Mapping Measurable ResultsTranslating your strategy into clear, focused and measurable performance resultsWeexplorewhyit’ssohardtomeasuretherightthings,howtoknowifastrategy(i.e.yourgoals,objectivesorpriorities)ismeasurableenough,andhowthePuMP®ResultsMappingtechniquecanmakestrategymeasurable.

STEP 3: Designing Meaningful MeasuresThe most feasible and relevant measures that “evidence” our performance resultsWereviewthetraditionalapproachespeopletaketoselectingmeasuresandwhytheyfail,andthenseehowthePuMP®MeasureDesigntechniqueproducesmeasuresthataremeaningful,relevant,cost-effectiveandeasyforpeopletobuy-into.

STEP 4: Building Buy-in to MeasuresGetting ownership from our stakeholders, quickly, easily, and engagingly

Therearesomeveryspecificreasonswhypeopledon’tbuy-intoperformancemeasureswhichwewillexplore,andwe’llseehowthePuMP®MeasureGallerytechniquecanbuildbuy-inandgenerateexcitementforperformancemeasurement.

STEP 5: Implementing MeasuresDocumenting in detail the data, analysis and reporting requirements for each of our measuresWetalkaboutthecausesbehindwhysomanymeasuresareneverbroughttolife(i.e.nevergetreportedorused)andhowthePuMP®MeasureDefinitiontechniqueissousefulforspecifyingexactlyhoweachmeasureshouldbeimplemented.

STEP 6: Reporting Performance MeasuresCreating useful and usable performance reports that inspire action

We’lllookatwhytypicalperformancereportsarenexttouseless,anddiscoverhowthePuMP®ReportDesigntechniquequicklyandeasilyproducesperformancereportsthatanswerthe3questionseveryperformancereportshouldanswer.

STEP 7: Interpreting Signals from MeasuresFocusing ourselves on gaps between as-is and should-be performanceIt’ssoeasytomisinterpretperformancemeasuresignals,andfrighteningly,mostpeopledo.Sowe’llfollowthePuMP®

MeasureInterpretationtechniquetomakeinterpretationofperformancemeasureseasier,validandincrediblyinsightful.

STEP 8: Reaching Performance TargetsImproving our business processes to move as-is performance toward should-be

Theroleofperformancemeasuresistoimproveperformancemoreeasily,quicklyandeconomically.ThePuMP®UsingMeasurestechniqueshowshowtouseperformancemeasurestogetthehighestleverageimprovements.

ClosePreparing for a successful PuMP® implementation

We’llclosetheworkshopbyfocusingonhowtostartimplementingPuMP®tochoose,createanduseyourfirstmeaningfulperformancemeasures,inawaythatbringsquicksuccess.





“I had the privilege of participating in

the PuMP Workshop with Louise

Watson in Ottawa. She is methodical,

organized and very creative. Her ability

to inspire the group about the PuMP

framework was amazing. I will

recommend this workshop to any

individual looking to improve how they

measure the performance of their

business."

Antoinette RassiSenior Team LeaderCorporate Services BranchDepartment of Justice Canada

Who Should Come to Your PuMP® Blueprint

Public Workshop?Executives, managers and other leaders set the direction and encourage theengagementoftheirstaffinmeasuringandimprovingtherightthings.Buttheyalsoneedtobeinvolvedatthestart,insettingmeasurablegoalsanddesigningmeaningfulmeasures.Andtheyarealsoinvolvedattheend,ininterpretingandusingtheperformancemeasurestoprioritizeimprovementinitiatives.

Strategic Planning and Performance Measurement Officers facilitate the entire processofcreating,implementingandusingmoremeaningfulperformancemeasuresformanagersandstaffthroughouttheircompanyororganization.Theywillultimatelybecomethemastersofperformancemeasurement,andcustodiansofthecorporate-wideperformancemeasurementsystem.

Business Analysts and Reporting Officers work within specific steps of the performance measurement process,collatingandanalyzingdataandpresentingperformanceinformationinreports.Theyneedeasy-to-followmeasurementtechniquesthatsimplifywhathasbecomeaverycumbersomeandthanklesstask.Theyfinditusefultoseetheend-to-endmeasurementprocesstoappreciatetheroletheyplayinimplementingastandardizedmeasurementapproachcorporate-wide.

Project Managers, Performance Improvement Officers and Consultantsuseperformancemeasurementintheirdaytodayclientworkorimprovementprojects.Theywantsimplerstepstosavetimeandangstindecidingwhattomeasure,gettingthedataandreportingitwithoutfuss.





Contact Information

Louise WatsonPresident,AduraStrategyLicensedPuMP®ConsultantO:604-924-4545C:778-228-4545E:[email protected]

www.adurastrategy.com

Are you feeling excited to overcome your performancemeasurementstruggles? AttendanupcomingworkshopsoyoucanputyourKPIstrugglesbehindyou!

Keep up to DateVenuesandadditionalworkshoplocationswillbeannouncedasregistrationopensforeachevent.Forthelatestinformation,goto:www.adurastrategy.com/workshops/

Ifyouarelookingforinternationalworkshops,visit staceybarr.com/products/pumpblueprintworkshop/#register

Ifyouhaveanyquestions,pleaseemailusat [email protected]

Register Now OnlineEarlyBirdPricingendsonemonthbeforetheworkshopstartdate.www.adurastrategy.com/workshops/

Registeringmorethanonepersonfromthesameorganization?UsetheCouponCode“group”whenregisteringtoreceiveanadditional5%off

Youcanchoosetopaybychequeorbycreditcard.

We’ll Follow up After You RegisterAfewweeksinadvanceoftheworkshopdate,you’llreceiveanemaildetailinghowtoprepare,whattobring,andalsoalinktoanaudiowhereStaceyexplainsmoreaboutwhatyou’lllearn.

The2-dayworkshop has a casual, friendly and interactive atmosphere. Itstartspromptlyat8:30am,sowerecommendyouarriveby8:15atthelatest,togiveustimetowelcomeyouandhelpyousettlein.We finish by 4:30 pmonbothdays.

Eachdaywe’llprovideyouwithcoffeeandteaonarrival,healthyanddecadentsnacksduringourmorningandafternoonbreaks,andadeliciouslunch(andwillcaterforyourdietaryrequirements).

Terms and ConditionsCancellationPolicyYoumaymakesubstitutionsatanytimeuptoonedaypriortotheworkshop.Nosubstitutionscanbeacceptedaftertheworkshopstart.Registeredparticipantswhodonotattendtheworkshoporwhocancellessthan2weekspriortotheworkshopeitherforfeittheworkshopfeeorcantransfertoasubsequentworkshop(onetransferonly).Cancellationsandtransferstoafutureworkshop,incura$198CADservicefeeperregistrant and must be completed within 12 months from the original workshop you were registered in.

ProgramChangesLouiseWatsonreservestherighttoalterdatesand/ortimesoftheworkshopifregistrationcriteriaarenotmetorifconditionsbeyondhercontroloccur.Alleffortswillbemadetocontacteachregistrantifchangesoccur.Iftheprogramisnotheldforanyreason,Louise’sliabilityislimitedtotheworkshopfeeonly.

EarlyBirdRateToqualifyfortheEarlyBirdrate,yourregistrationandpaymentmustbereceivedonorbeforethepostedEarlyBirddate.Noexceptions.

GroupBookingsThegroupdiscountisfor2ormorepeoplefromthesameorganizationinthesameworkshop.

IntellectualPropertyCertificationandtraininginPuMP®isforinternalfacilitationwithinyourorganizationandpersonaluseonly.AnyotheruseofPuMP®requirespermissionfromStaceyBarr.

PrivacyPolicyWewillnotsell,rentorshareyourdetailswithanyotherorganization.

Your PuMP W® orkshops in Canada



http://www.adurastrategy.com

http://www.staceybarr.com/products/pumpblueprintworkshop/#register

http://www.adurastrategy.com/workshops/

make lasting improvements great measures ... - adura strategy · contact s today 64-24-4545...

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