make a commitment… to your supplier
DESCRIPTION
April 21-22, 2010 San Antonio, TX • Who we are • Our goal for our time together • Introduction to the philosophy and real life examples welcome & agenda EXPANSION OF SERVICES VENDOR SELECTION & CONTRACT NEGOTIATION LARGE EXPANSION OF OPERATION LDP PROGRAM SIGNING THE CONTRACT RFP PROCESS Honeymoon Phase The Wedding Buy A House Engagement Having a Baby Dating Foster Children School Y ears the story of usTRANSCRIPT
April 21-22, 2010 San Antonio, TX
Make a Commitment… to your SupplierAvivaPaula Shepard & Randy Gomez
welcome & agenda
• Who we are• Our goal for our time together• Introduction to the philosophy and real
life examples
it’s really like marriage….
Dating
RFP PROCESS
Foster Children
LDP PROGRAM
Buy A House
LARGE EXPANSION OF OPERATION
Having a Baby
EXPANSION OF SERVICES
Death
DEPARTURE OF A TEAM MEMBER
Celebrating Anniversaries
PUBLISHING AN ANNUAL REPORT
School Years
PROCESS IMPROVEMENT
COMMITMENT
Engagement
VENDOR SELECTION & CONTRACT NEGOTIATION
The Wedding
SIGNING THE CONTRACT
Honeymoon Phase
OPERATIONALSET UP
the story of us
our “family”
Randy Deana
Diane
Kyle LeAnn
Shane
Ben
Paula
Megan
Cecilia
Brenda KennyNina Amanda
Rick
Jason
Kevin
Not
RichardMatt
Steve
guiding principlesWhat are we committed to?
• Customer Self-Service• High data integrity & system usage• Advisor to business units• We are viewed as strategic value provider• Proactive, not reactive• Tell before asked• Automation of low-value added functions
how these come to life
•Communication
•Collaboration
•Trust
•Strategic Planning
examples of principles in action
more examples
efficiency rules!
call to action
• Would any of your current vendor/client relationships benefit from this approach?
• Can you find 3 things you could do to enhance current state?
April 21-22, 2010 San Antonio, TX
Make a Commitment… to your SupplierAvivaPaula Shepard & Randy Gomez