7/31/2019 Maintenance Support Solicitation Restaurant

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7/31/2019 Maintenance Support Solicitation Restaurant

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Please review the rate schedule below for all non-contract charges. Any client who is not coveredunder a maintenance contract will be charged according to the rate schedule for any service requests.

Non-contract clients will be eligible for service only during normal business hours, 9am 5pm Mondaythrough Friday, federal and local holidays excluded. All non-contract callers for technical support mustprovide a valid credit card that will be charged immediately. Calls from non-contract clients cannot beaccepted without a credit card.

RATE SCHEDULE for NON-CONTRACT CLIENTS

I T E M R E P A I R R A T E R E P L A CE M E N T R A T ECRT Touch Monitor N/A N/A

LCD Flat Panel Touch Monitor $ 395 $ 650

POS Terminal Station $ 695 $ 1650

Thermal Receipt Printer $ 175 $ 275

Kitchen or other Prep Printer $ 250 $ 350Back Office PC $ 350 - $ 600 $ 850 - $ 1895

System Server $ 600 - $ 1100 $ 1295 - $ 2495

Network Subsystem $ 1200 - $ 1600 $ 1700 - $ 2500

SERVICE ITEM9am-5pm / Mon Fri

After Hours Mon Fri

Weekend - Holiday

Telephone Tech Support$ 45 Minimum /+$90hr

$ 150 Minimum /+$140hr

$ 175 Minimum /+$180hr

On-site Support ( Including Report

issues )

$ 125 per hour (1hr

Min)

$ 185 per hour (1hr

Min)

$ 200 per hour (1hr

Min)Credit Card Support * All issues

$ 100 per hour (1hrMin)

$ 150 per hour (1hrMin)

$ 200 per hour (1hrMin)

*Note: Clients who enroll in Credit Card processing merchant services through 21POS receive technicalsupport for credit card issues at no additional fee.

If you have any questions regarding your maintenance agreement, please call our main office at

213.596.0936.

Thank you for choosing 21POS!