Maintaining & improving ongoing business relations

•Seven easy steps to maintain client relationships•Communication style•Customer Relationship Management

Seven Easy Steps

• Positive Personal Confidence• Developing a rapport and intimacy with clients• Promoting and maintaining trust• Developing open and complete

communication• Being service oriented• Helping your clients win• Being passionate & fun

What clients want

• Reliability• Responsiveness• Meeting needs• Positive, friendly relationship• Credibility• Achievement

Communication Style

• Visual: show me, I see, Did you see, Can we meet, Let me look at the map, we need a flow chart

• Auditory: what do you think, I hear you, did you hear that, tell me what I have to do, tell me where to turn off

• Kinaesthetic & Tactile: lets do it, what are the possibilities here, don’t worry about that, lets walk and talk, lets try turning off here